Error Codes - Tektronix Phaser 750 User Manual

Troubleshooting Phaser 750 Printers

Error codes

If the printer's front panel displays a message Error XX, find the error code in this table
and follow the instructions for resolving the problem. If problems persist, check the
Tektronix web site www2.tek.com/TekSMART/ or contact service.
Error User Corrective Action
Error 01 Remove and re-install the black Toner Cartridge, then turn the printer off and
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on.
Replace the black Toner Cartridge, then turn the printer off and on.
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Error 02 Remove and re-install the cyan Toner Cartridge, then turn the printer off and
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on.
Replace the cyan Toner Cartridge, then turn the printer off and on.
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Error 03 Remove and re-install the magenta Toner Cartridge, then turn the printer off
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and on.
Replace the magenta Toner Cartridge, then turn the printer off and on.
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Error 04 Remove and re-install the yellow Toner Cartridge, then turn the printer off and
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on.
Replace the yellow Toner Cartridge, then turn the printer off and on.
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Error 05, 10, Turn the printer power off, then on.
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11, 12, and 13
Error 20 Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked
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in place). Turn the printer off, then on.
Remove and re-install the Main Charge Grid. Turn the printer off, then on.
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Remove and re-install the Transfer Kit. Turn the printer off, then on.
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Remove and re-install each of the Toner Cartridges. Turn the printer off, then
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on.
Replace the Main Charge Grid. Turn the printer off, then on.
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Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn
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the printer off, then on.
Replace the Transfer Kit. Turn the printer off, then on.
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Replace the Toner Cartridges. Turn the printer off, then on.
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Error 21, 22, Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked
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30, and 32 in place). Turn the printer off, then on.
Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn
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the printer off, then on.
If a problem persists for Error 30, clean the sensor. See page 156.
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Error 33 Check for jammed paper throughout the paper path (especially in paper feeder).
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Remove and re-install the paper feeder and Transfer Kit. Turn the printer off,
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then on.
Error 40, 41, Check for jammed paper in the Fuser. Re-install the Fuser. Turn the printer off,
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42, and 43 then on.
Make sure that you have the correct Fuser for your local printer power supply:
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110-Volt Fuser Part Number 016-1839-00
220-Volt Fuser Part Number 016-1840-00
Replace the Fuser. Turn the printer off, then on.
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Error 50, 51 Turn the printer off, then on.
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148 Phaser 750 Color Printer