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Fault messages & troubleshooting
5010: The application could not be started. Restore configuration backup?
5013: Application could not be restored! Restore to factory settings with OK.
5027: The application could not be started. Perform a software update
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Description
Starting the software is not possible because of an error. The system
will attempt to restore the configuration.
Troubleshooting
Confirm message. An automatic restore starts.
Next, update the software.
If the error continues to appear, the operating panel needs to be
replaced. With software version 1.78 (10/2018) or higher, a
restore is possible by means of a rescue tool. Contact the
manufacturer in this regard.
Description
Starting the software is not possible because of an error. The system
will attempt to restore the configuration.
Troubleshooting
Confirm message. An automatic restore starts.
Next, update the software.
If the error continues to appear, the operating panel needs to be
replaced. With software version 1.78 (10/2018) or higher, a
restore is possible by means of a rescue tool. Contact the
manufacturer in this regard.
Description
The software does not boot. There is a software error.
Troubleshooting
Perform a software update.
Switch off the unit
Insert prepared USB stick.
Switch on the unit.
Follow the instructions on the screen. Confirm this with OK.
Service-instructions
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