14 - Troubleshooting - Tascam Sonicview 16XP Reference Manual

14 - Troubleshooting

If you are having trouble with the operation of this unit, please try the following before seeking repair.
If these measures do not solve the problem, please contact the store where you purchased this unit or TASCAM customer support
service.
Power will not turn on
o Confirm that the power plug and other connectors are
inserted completely.
No sound is output
o Confirm that the input and output routings and bus
assignments are correct.
o Check connections with the monitoring system again. Check
the volume of the amplifier as well.
o Confirm that the monitoring sources are correctly selected.
o Are that channel faders raised to suitable levels?
o Confirm that the MASTER fader is raised to a suitable level.
o Confirm that the headphones or MONITOR OUT volume is
raised to a suitable level.
o Are any of the channel MUTE (3) or SOLO (4) keys on?
There is noise
o Confirm that the connection cables do not have connection
issues.
Changed settings are forgotten
This unit saves settings at one-minute intervals.
Since saving could fail depending on when the power is turned
off, use the Save Current Settings item on the Menu Screen to
save the current settings in the internal memory before turning
the power off.
Touchscreen operations are not possible
o If the system detects that touchscreen operations have
stopped working, the following message will appear on the
channel screens.
On Sonicview 16XP
On Sonicview 24XP
Follow the instructions in the message, and press and hold
the HOME and MENU keys for at least five seconds to restart
the system and enable touchscreen operation.
Audio will continue to be output without interruption,
but fader and mute operations will not be possible while
restarting.
Since restarting will take some time to complete, conduct it
when it will not cause trouble.
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TASCAM Sonicview 16XP/Sonicview 24XP V1.5.0
Fader, key and LCD knob operations are not
possible
o If the system detects that fader, key and LCD knob operations
have stopped working, the following message will appear on
the touchscreen.
Tap the RESTART buttons to open a restart confirmation
window.
Tap the RESTART button on the confirmation screen to restart
the system and enable fader, key and LCD knob operations.
Note that while restarting audio output will stop.
Since restarting will take some time to complete, conduct it
when it will not cause trouble.