Troubleshooting - Tascam Portacapture X8 Reference Manual

17 - Troubleshooting

If you are having trouble with the operation of this unit, please check the
following before seeking repair. If these measures do not solve the prob-
lem, please contact the store where you purchased this unit or TASCAM
customer support service.
Power will not turn on
o Confirm that the ¤/HOLD switch is not set to HOLD.
o Confirm that batteries are installed correctly.
o Confirm that the TASCAM PS-P520U AC adapter (sold separately)
power plug and the USB connector are securely connected. The unit
might not operate properly through a USB hub.
The unit turns off automatically
o Confirm that the automatic power saving function is disabled.
o The automatic power saving function can be turned on/off using the
GENERAL SETTINGS screen > POWER/DISPLAY page > AUTO POWER
SAVE item.
o Since this unit complies with the European Standby Power
Regulations (ErP), the automatic power saving function operates
regardless of whether the unit is being powered by an AC adapter
or batteries. If you do not want to use the automatic power saving
function, set it to OFF. (The factory default setting is ON, which
turns off the unit when it has not been used for 30 minutes.)
Operation is not possible using the unit controls
o Confirm that the ¤/HOLD switch is not set to HOLD.
o Unit operations are not possible when SD CARD READER appears on
the screen.
The microSD card is not recognized.
o Check that the microSD card is inserted correctly.
o Format it with a computer, and reinsert it.
No sound is output
o Confirm the unit's headphone/speaker output level.
o Check the monitoring system connections and volume level.
o No sound is output from the speaker under the following conditions.
o The (headphone/speaker) volume is set to "0".
o The GENERAL SETTINGS screen > I/O SETTINGS page > SPEAKER
item set to Off. (see "Using the built-in speaker" on page 25)
o The unit is recording or in recording standby
o The LINE OUT or headphones jack is in use.
Recording is not possible
o Confirm that the microSD card has enough open space.
o Recording becomes impossible when the total number of files reach-
es 5000.
The input sound is extremely quiet or loud
o Check input level settings.(see "Adjusting input gain (GAIN)" on page 29)
o Check the output levels of connected equipment.
A file cannot be erased
o A protected (read only) file cannot be erased.
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TASCAM Portacapture X8
This unit's files do not appear on the computer.
o Confirm that the unit is properly connected to the computer through
its USB port. The unit might not operate properly if connected
through a USB hub.
o To show the unit's files on a computer, after connecting the unit to
the computer using a USB cable, operation on the GENERAL SET-
TINGS screen is necessary. (see "Accessing microSD cards from a
computer" on page 66)
The wrong language was set accidentally
o Slide the ¤/HOLD switch toward the ¤ icon until the unit turns
off. Then, while pressing the HOME [8] button, slide the ¤/HOLD
switch toward the ¤ icon again.
The language selection menu will appear, and you will be able to
select the language.
Noise is occurring
o If this unit is near a TV, radio, power amplifier or other device with a
large transformer, noise could occur with this unit or other devices
nearby.
The built-in speaker volume is low
o Turn the (headphone/speaker) volume in the direction that
increases the number.
o If input levels were low during recording, it might be difficult to hear
even when the speaker is at its maximum volume. If the maximum
input level during recording is close to 0 dB, the built-in speaker will
output at near maximum volume
o If more volume is needed, connect an external speaker with a built-in
amp or an amp with a speaker connected to it.
The date/time is incorrect
o They can be set again using the GENERAL SETTINGS screen > SYSTEM
page > DATE/TIME item.(see "Setting the date and time" on page 20)
The Shortcut Menu button is missing
o The Shortcut Menu button will not be shown during recording,
recording standby, playback or when paused. Press the HOME [8]
button to stop the unit.
A file is not recognized
o Recognizing files correctly becomes impossible when the total num-
ber of files exceeds 5000.
o Subfolders below the third level cannot be shown.
o This unit cannot show files that are not in the SOUND folder. (page 57)
o Files that are damaged cannot be shown correctly by this unit.
A file cannot be divided
o File division is not possible if it would create a file with a name that is
the same as an existing file.
o File division is not possible if the file name would become more than
200 characters long.
o Mark division is not possible if it would create a file that is less than
four seconds long.
o Manual file division is not possible if it would create a file that is less
than two seconds long.