Actions
Step 15
Remove the remote device number from the list.
Does the problem remain?
Step 16
a
Enter the Service Engineer menu, and then navigate to:
Fax SE > Modem Settings > Receive Thresh
b
Adjust the setting in steps of 2 dB.
Note: The recommended adjustment range is between -33
dB and -48 dB.
Does the problem remain?
Step 17
a
Enter the Service Engineer menu, and then navigate to:
Fax SE > Fax Settings > AutoPrint T30 Logs
b
Check the reported error code. See
page
171.
c
Perform the action suggested for the error.
Does the problem remain?
Fax reception service check
Note: Before performing this service check, make sure that the correct country code is selected.
Actions
Step 1
Reseat the telephone cable on the LINE port of the printer and on
the wall jack.
Does the problem remain?
Step 2
Check if the telephone line can send and receive calls.
Is the phone line properly working?
Step 3
Connect the telephone cable to a working wall jack.
Does the problem remain?
Step 4
Check if the telephone line is analog.
Is the telephone line analog?
"Fax error log codes" on
Diagnostics and troubleshooting
168
Yes
No
Go to step 16.
The problem is
solved.
Go to step 17.
The problem is
solved.
Contact the next
The problem is
level of support.
solved.
Yes
No
Go to step 2.
The problem is
solved.
Go to step 4.
Go to step 3.
Go to step 4.
The problem is
solved.
Go to step 7.
Go to step 5.
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