Shared Call Appearances; Extended Status Bar - Mitel IP8630M Operation Manual

8 Shared Call Appearances

The IP8630M handset supports BroadWorks Shared Call Appearances.
The Shared Call Appearance (SCA) feature allows multiple handsets to share the same line and can be
used for providing features such as attendant console and key system emulation. Any of the handsets
sharing a line can be used to originate or receive calls and handsets can be configured to have multiple
lines – both shared and private.
The handsets that share a particular line are considered members of an "SCA group" for that line.
Incoming calls on a shared line are presented to all members of the SCA group, i.e. all the handsets are
alerted, and outgoing calls from any of the handsets are presented as originating from the same
extension.
It is possible for the members of an SCA group to monitor the activity on the shared line, for instance,
if a call is active between one handset in the group and a remote end, the other handsets in the group
are notified about the state of that call. It is also possible for members in the SCA group to barge-in on
active calls or to retrieve a call that was put on hold by another member.
When shared call appearances are configured on the BroadWorks application server and enabled and
properly setup on the base, the IP8630M handset supports all the above aspects of the feature by
providing the following:

The current state of shared lines is displayed in an extended status bar.

Shared lines can be selected for outgoing calls.

More information on active calls on shared lines and access to SCA specific functionality is
provided on a detailed SCA screen accessible from the idle screen.

8.1 Extended Status Bar

When a handset is a member of one or more SCA groups, the current state of its shared lines is
displayed in an "extended status bar" which is located just below the regular status bar.
The extended status bar can display up to eight icons or "LEDs", each representing a call appearance
on a shared line. When a call is active on a shared line its corresponding LED will change color and
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