Mitel 5603 User Manual
Mitel 5000 communication platform (cp) and the mitel communications director (mcd)
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- Quick reference manual (2 pages) ,
- Quick reference manual (2 pages) ,
- Configuration manual (30 pages)
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Summary of Contents for Mitel 5603
- Page 1 MITEL COMMUNICATIONS DIRECTOR AND 5000 COMMUNICATIONS PLATFORMS IP-DECT SYSTEM (GLOBAL) MITEL 5603 WIRELESS HANDSET USER GUIDE...
- Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
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Page 3: Table Of Contents
Table of Contents About Your Phone ............. 1 Description of Your Handset . - Page 4 Call Handling for the Mitel 5000 CP ........
- Page 5 Table of Contents Contacts ..............32 Settings .
- Page 6 5603 Wireless Handset User Guide Attach the Swivel-type Clip ........... . 54 Easy Replacement .
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Page 7: About Your Phone
“Advanced Features for the 5000 CP” on page 26 ® The Mitel 5603 Wireless Handset is a feature-rich handset designed to operate in conjunction with an IP-DECT base station and the 3300 ICP. It is ideal for users who need mobile voice and messaging functions. -
Page 8: Description Of Your Handset
Mitel 5603 Wireless Handset User Guide Caution: The handset/headset must be fully charged before starting regular use. Description of Your Handset Earpiece speaker Soft keys The three soft keys is used with GUI, that is, the functions of each Soft key is indicated by text in the display just above the keys. -
Page 9: Features And Functions
About Your Phone Features and Functions IMPORTANT:The handset may retain small magnetic objects around the mouth cap or ear cap region. Case The plastic cover parts are made of durable PC/ABS material. Antenna The antenna is integrated inside the handset. Loudspeaker The handset has a separate loudspeaker for the Loudspeaking function. -
Page 10: Chargers
For more information. See the 5603/5604/5607 Programmer Installation and Maintenance Guide. Note: Only use the charger within the temperature range of +5° C – +40° C. Caution: Only use the provided power supply. See the 5603/5604 Programmer Installation and Operation Manual. Rack Charger The Charging Rack charges six 5603/5604/5607/5624 handsets simultaneously and is used for charging only. -
Page 11: Tips For Your Comfort And Safety
SAR values Head 0.043 W/Kg Body worn 0.037 W/Kg This device must not be co-located or operating in conjunction with any other antenna or transmitter. Use of non-Mitel approved accessories may violate the FCC RF exposure guidelines and should be avoided. -
Page 12: Environmental Requirements
Mitel 5603 Wireless Handset User Guide Environmental Requirements • Only use the handset in temperatures between 0° C to +40° C (32° F to 104° F). • Avoid exposing the handset for direct sunlight or close to other heat sources. - Page 13 Soft key is configured to access the Contact list by default, but can be configured to access the Central Phonebook or the Contacts menu instead. The Soft key is configured in the handset using PDM/Device Manager. See the Mitel 5603 Wireless Handset Configuration Guide. Icons “Signal strength”...
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Page 14: Keys And Buttons
Mitel 5603 Wireless Handset User Guide "Phone lock" icon indicates a locked handset. “Headset” icon indicates that a corded headset is connected to the handset. "Outgoing call” icon is added to all outgoing calls in the call list. “Incoming call” icon is added to all answered calls in the call list. -
Page 15: Navigation Key
About Your Phone Off-hook Key This key is used to answer calls, to pre-dial numbers and as a short cut to the Call list. One short press in standby mode opens the call list. On-hook, and On/Off Key This key is used to disconnect calls and return to the main screen. A long press in standby mode switches the handset on/off. -
Page 16: Alphanumeric Keys
Mitel 5603 Wireless Handset User Guide Alphanumeric Keys Figure 5: Available Characters Note: Depending on the selected menu language, other characters can be available. This means that the character order can differ from the table above. In standby mode, and number input mode •... -
Page 17: Headset
If the pre-configured headset profiles do not match the headset in use, or the audio performance is poor, you can configure an own headset profile in the PDM. See the Mitel 5603 Wireless Handset Configuration Manual. You can select profiles configured in the PDM using the handset... -
Page 18: Customizing Your Phone
"Yes". Note: You can answer/close an incoming call while the keypad is locked. If configured in the PDM, you can to call an emergency call while the keypad is locked. See the Mitel 5603 Wireless Handset Configuration Manual. -
Page 19: Lock/Unlock The Keypad During A Call
4. Select “Phone lock”. 5. Select "Auto phone lock". 6. Select "On", "On in charger", or "Off". Note: If configured in the PDM, you can call an emergency call while the handset is locked. See the Mitel 5603 Wireless Handset Configuration Manual. -
Page 20: Making And Answering Calls
Mitel 5603 Wireless Handset User Guide Making and Answering Calls Make a Call Pre-Dial 1. Enter the number. 2. Press or "Call" to get the line. The number is shown on the display while dialling. If required, press "Clear" to erase the number. You can use the Navigation key to step and add/delete a digit in the middle of a number. -
Page 21: Dial A Number From The Company Phonebook
When a headset is connected to the handset, the answering button on the headset can be used to answer the call. Other answering methods can be specified in the Settings menu. See the Mitel 5603 Wireless Handset Configuration Guide. The answering methods are Automatically and Loudspeaking. -
Page 22: Adjust The Volume During A Call
Mitel 5603 Wireless Handset User Guide Adjust the Volume during a Call On the navigation key, press to increase and decrease the volume, respectively. The handset will now store and keep the new volume level. Open Contacts during the Call 1. -
Page 23: Call Handling For Mcd (3300 Icp)
Call Handling for MCD (3300 ICP) Call Handling for MCD (3300 ICP) During a call, you may need to use the following features: Hold, Transfer, Conference, Call Swap, Callback, Call Park, and so forth. You access these features by pressing the More soft key during a call. This displays the In Call menu (see below). -
Page 24: Hold
Mitel 5603 Wireless Handset User Guide You can also use these features by pressing the R key on the handset during a call. The table below lists the In-Call Menu features and the associated feature access code method. In-Call Menu under More... -
Page 25: Conference
Call Handling for MCD (3300 ICP) Conference To conference with another party during an active call: 1. During a call, press the "More" soft key. 2. Select "New Call" to put the current call on hold. 3. Dial the number of the third party. 4. -
Page 26: Callback
Mitel 5603 Wireless Handset User Guide Callback Callback lets you request that the system notify you when a busy extension becomes free. 1. When a number/extension is busy, press the "More" soft key. 2. Select "Call Back" to set up the callback. -
Page 27: Advanced Features For Mcd (3300 Icp)
Advanced Features for MCD (3300 ICP) Advanced Features for MCD (3300 ICP) The following features are available from the "Calls -> Call services" menu: • Call Forward • Call Forward Cancel • Do Not Disturb • Do Not Disturb Cancel •... -
Page 28: Do Not Disturb
Mitel 5603 Wireless Handset User Guide Do Not Disturb To activate Do Not Disturb: 1. Press the "More" soft key. 2. Select "Do Not Disturb". 3. When you hear a re-order tone, press to hang up. To deactivate Do Not Disturb: 1. -
Page 29: Call Handling For The Mitel 5000 Cp
You access these features during a call by pressing the "More" soft key. It displays the "In Call" menu depicted in the following image. Note: These options are visible if the Mitel 5000 menu template has been installed on the 5603 Wireless Handset. The default menus reflect the features that operate with MCD. -
Page 30: Hold
Mitel 5603 Wireless Handset User Guide You can also use these features by pressing the "R" key on the handset during a call. The following table lists the In-Call menu features and associated feature access code methods. In-Call Menu under More... -
Page 31: Conference
Call Handling for the Mitel 5000 CP Conference To conference in another party while on a call: 1. Press "More" 2. Select "New Call" to put the current call on hold. 3. Dial the number of the third party. 4. Press "Call". -
Page 32: Advanced Features For The 5000 Cp
• Reverse Transfer These features are visible if the 5000 CP menu template has been installed on the 5603 Wireless Handset. The default menus reflect the features that operate with MCD. It may be necessary to re-program the feature access codes to match the codes used on the 5000 CP. -
Page 33: Config Assistant
Advanced Features for the 5000 CP Config Assistant Configuration Assistant allows you to access this voice guided configuration portal that provides easy-to-use, remote access to the following phone configuration options: • Dynamic Extension Express • • Manual Call Forwarding • Meet-Me Conferencing To use Config Assistant: •... -
Page 34: Voice Mail
Mitel 5603 Wireless Handset User Guide Voice Mail Receive a Voice Mail When a new voice mail is received, the message alert signal sounds, and the voice mail icon appears in the status bar. The new voice mail notification is also displayed in a window. -
Page 35: Contacts
Contacts Contacts The handset has a local phonebook with 250 entries, where names and numbers freely can be added, deleted, and edited by the user. The phonebook lists all names in alphabetical order, where three numbers can be added for each contact, that is, work number, mobile number, and other number. -
Page 36: Navigate The Menu
Mitel 5603 Wireless Handset User Guide Navigate the Menu Figure 8: Main Menu • Settings (1) • Contacts (2) • Calls (3) Enter/Exit the Menu Mode Enter the menu by pressing the Menu soft key. The most recently used tab is highlighted. If the handset has been restarted, the Contacts tab appears. -
Page 37: Menu Tree
Navigate the Menu Menu Tree The following diagrams illustrate the menus for each tab. Note: Some options are system-dependent and may not appear on your phone. Calls... -
Page 38: Contacts
Mitel 5603 Wireless Handset User Guide Contacts * System dependent Note: You can access the Call contacts menu by pressing the soft key in idle mode. -
Page 39: Settings
Navigate the Menu Settings • Sound & Alerts —> • Volume > • Ring signals —> • Internal call • External call • Callback —> • On • Vibrator alert • On if silent • Off • Key sound —> •Click •... -
Page 40: In Call
Mitel 5603 Wireless Handset User Guide In Call The In Call menu can be reached during an ongoing call by pressing the "More" soft key Note: If configured in the PDM/WSM, you can call an emergency call while the handset/keypad is locked. When calling from a locked handset you can access the Microphone on/off function only from the In Call menu. -
Page 41: Call Menu
Navigate the Menu Call Menu 1. Enter the menu by pressing the “Menu” soft key. 2. Select in the menu. 3. Press "Select". Call List The 25 last received, dialled or missed calls are stored in a call list. If a number occurs more than once the last time stamp, together with the total number of occurrences, is shown. -
Page 42: Missed Calls
Mitel 5603 Wireless Handset User Guide Delete all Entries from the Call list 1. Press the "More" soft key. 2. Select "Delete all". 3. Select "Yes" to delete all the entries from the list. Missed Calls A missed call is by default indicated by a Missed call dialog window, but it can be disabled in the handset via PDM/Device Manager. -
Page 43: Edit Contact
Navigate the Menu Add Contact 1. Select "Add contact". Add New Contact 1. Select "New". 2. Select "Add", and enter the name of the contact. See “Alphanumeric Keys” on page 10. 3. Press "OK". 4. Select "Work number", "Mobile number", or "Other number". 5. -
Page 44: Delete Contact
Mitel 5603 Wireless Handset User Guide Delete Contact Note: It is not possible to delete a company phonebook contact. The company contacts are indicated by a “Locked entry” icon in front of the name. 1. Select "Delete contact". 2. Select a contact. -
Page 45: Settings Menu
Navigate the Menu Settings Menu 1. Enter the menu by pressing the “Menu” soft key. 2. Select in the menu. Sound and Alert Settings Adjust the Ringer Volume 1. Select "Sound & Alerts". 2. Select “Volume”. 3. Adjust the volume by using on the navigation key. -
Page 46: Select Headset Profile
Mitel 5603 Wireless Handset User Guide Select Headset Profile 1. Select "Headset". 2. Select "Mic on boom", "Mic on cable", or "Customized headset profile" 3. Press "Select". Display Settings 1. Select “Display”. 2. Select “Contrast”. 3. Adjust the contrast by using the on the navigation key. -
Page 47: Phone Lock Settings
4-8 digit personalized code. Note: If configured in the PDM/WSM, you can call an emergency call while the handset is locked. See the Mitel 5603 Wireless Handset Configuration Manual. 1. Select “Locks”. 2. Select “Auto phone lock”. -
Page 48: Answering
Mitel 5603 Wireless Handset User Guide Deactivate the Phone Lock 1. Select “Locks”. 2. Select “Auto phone lock”. 3. Select “Off”. 4. Enter a PIN code. 5. Press "OK". Change PIN Code 1. Select "Change PIN code". 2. Enter the old PIN code. -
Page 49: Change The Menu Language
Navigate the Menu Change the Menu Language 1. Select “Language”. English, Español (Spanish), Français (French), Nederlands (Dutch), Deutsch (German), Russki (Russian). 2. Press "Back". Note: You can download one additional language via the PDM/WSM. See “Software Upgrade and Additional Features” on page 48. 7 languages are available for download; Czech, Greek, Hungarian, Polish, Russian, Slovakian, and Turkish. -
Page 50: System
Subscribe Handset in IP-DECT System using Easy Registration A handset can subscribe to an IP-DECT system automatically if the following are fulfilled: • The IP-DECT system is configured for Easy Registration; see the Mitel IP-DECT Base Station Installation and Operation Manual. •... - Page 51 Navigate the Menu Subscribe Handset in IP-DECT System Manually To subscribe an IP-DECT system manually, the “Park:” (Portable Access Right Key) and “Ac:” (Authentication code) related to the system are needed. Contact the system administrator for more information. If the handset subscribes to an additional system, it must also be added manually.
- Page 52 Mitel 5603 Wireless Handset User Guide Priority The default order of priority is the order of entered subscriptions. This means that the first subscribed system has the highest priority. This list can be edited by the user. You can set the systems in priority by moving them up or down in the list.
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Page 53: Advanced Functions
Advanced Functions Advanced Functions Admin Menu The handset has a hidden menu for system administrators. See the Mitel 5603 Wireless Handset Configuration Manual. The Admin menu contains: • Software and hardware information, licence information, IPEI/IPDI, and User ID • DECT link and system information •... -
Page 54: System Handling
System Handling Software Upgrade and Additional Features Software and options in the 5603 handset can be upgraded by using the PDM or the WSM. See the Portable Device Manager (PDM) Installation and Operation Manual or the WSM Installation and Operation Manual. -
Page 55: Troubleshooting
Troubleshooting Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error. - Page 56 Mitel 5603 Wireless Handset User Guide Display shows Probable cause Action or comment Enter PIN code The handset’s lock is activated. Enter the required PIN code. If PIN code lost enter new via PDM or do a factory reset via PDM.
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Page 57: Operation Notice
Operation Notice Operation Notice Accessibility and Voice Quality The base network is not always available. If you do not get in contact with your system, contact your system administrator. For best voice quality, avoid positioning near computer, radio or similar equipment. Operating Area You can only use your handset in the area that is covered by your system. -
Page 58: Maintenance
Mitel 5603 Wireless Handset User Guide Maintenance Maintenance of Batteries Battery Warnings The "Low battery" icon appears when the battery has 10% or less remaining capacity left. In addition; a warning signal sounds every minute, the LED flashing orange, and the window "Battery low. -
Page 59: Attach The Hinge-Type Clip
Maintenance Figure 9: Easy Replaceable Battery Attach the Hinge-type Clip Attach the hinge-type belt clip as described in the illustration below. Figure 10: Attach the Hinge-type Clip into Position... -
Page 60: Attach The Swivel-Type Clip
Replacement procedure. Depending on fault, it might work to do a replacement via PDM/WSM. See the Mitel 5603 Wireless Handset Configuration Manual. The easy replacement procedure is done via the handset display and the 5603/4 Programmer or the 5603/4 Rack Charger. -
Page 61: Before Starting Easy Replacement Procedure
1. Check that both the old handset (that is, the handset to be replaced) and the new handset (that is, the replacement handset) are of the same device type (5603). Note: You can perform Easy Replacement between different product licenses (that is;... - Page 62 Mitel 5603 Wireless Handset User Guide Figure 12: Easy Replacement Procedure using the 5603 Programmer On the new handset, press and hold Note: Do not release until you are instructed to do so. Put the new handset in the charger.
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Page 63: Related Documents
Maintenance LED Indications during Easy Replacement The following table shows the LED indications that are used for the 5603 and the charger during the easy replacement procedure. See also “Troubleshooting” on page 49. LED indication Description Orange, flashing (1 000 ms on, 1 000 ms off) File transfer during Easy Replacement. - Page 64 Mitel 5603 Wireless Handset User Guide...
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Page 65: Index
Index Index Antenna 3 Menu tabs 8 Microphone 3 Mute button 9 Battery 3, 52 low battery 52 Navigation Key 9 Number input mode 10 C (Clear) button 9 Call info 8, 21, 26, 31 Calling On/Off button 9 answered call 8 Operating Area 51 call a number from the call list 14 Out of Coverage 51... - Page 66 Index...