Call Holding/Retrieving; Attended And Unattended Transfer Of A Call; Attended Transfer - Mitel IP8630M Operation Manual

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7.3 Call Holding/Retrieving

It is possible to hold a call which means that the one party of the call is put on hold and cannot hear

the other party, but can only hear a repeated short tone on hold until the call is retrieved.

1. To put the counterpart of the call on hold press the left softkey "Hold", and this party is put on

hold.

2. To retrieve the call, and thereby continue the conversation, press left softkey "Retrieve" which

is only showed on the screen when the other party of the call is put on hold.

NOTE 1: If one call is active and another call is on hold, then the active call will be terminated when

pressing the red "On-hook" button, and the handsets automatically returns to the call on hold, i.e. the

call on hold is now active, and the user has to press the red "On-hook" button again to terminate this

call.

NOTE 2: When the counterpart is put on hold it is also possible establish a second call and make a

conference, swap or transfer which will be explained in the following sections.

When in an ongoing call, it is possible for either party to transfer the call, either attended or

unattended, to another handset.

In an attended transfer the party that call is transferred to, is called before the transfer is made. The

procedure to do this is as follows.

1. Initiate a call with a counterpart, so that the handset displays "Connected" as shown below.

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