Collecting Os Logs - Huawei TaiShan Troubleshooting Manual

TaiShan Servers
Troubleshooting
Server Fault Records
Hardware
Configuration
OS and Service
Software Version
Fault Occurrence
Time
Fault Symptom
Action Before
Fault Occurrence
Action and
Result After
Fault Occurrence
(Optional)

4.2 Collecting OS Logs

Collect OS logs after an OS fault occurs.
● Obtain the customer's written authorization before collecting information.
● Logs collected by SmartKit may contain sensitive customer information. If
Table 4-2
Table 4-2 Methods for collecting OS logs
OS
Linux (CentOS,
Ubuntu, SLES,
Issue 12 (2022-08-30)
If the device configuration (CPUs, DIMMs, RAID controller
cards, or NICs) is modified, you need to provide the
modified configuration. If the configuration is not modified,
enter None.
Example:
to determine whether to collect the OS and service
software versions.)
Example:
Example:
installation or the server stops responding upon power-on .
Example:
expansion , network settings modification .
Example:
reconnected, the fault persists .
After the DVD-ROM is replaced, the fault persists .
...
NO TICE
sensitive customer information is involved, obtain the customer's written
authorization before performing any maintenance operation.
describes the methods for collecting logs of different OSs.
NO TE
For details about the OSs supported by each server, use the
Compatibility Checker.
Collection Method
Use SmartKit. For details, see section "Collecting Server
Logs" in the
Copyright © Huawei Technologies Co., Ltd.
SLES 11 SP1 64-bit . (Consider the fault symptom
2015-10-18 20:30:00
The server frequently restarts during OS
BIOS settings configuration , memory capacity
After the power cable is disconnected and then
FusionServer Tools SmartKit User
4 Collecting Information
Computing Product
Guide.
11