Collecting Hardware Logs - Huawei TaiShan Troubleshooting Manual

TaiShan Servers
Troubleshooting
OS
NeoKylin, and
others)

4.3 Collecting Hardware Logs

Collect hardware logs after a hardware fault occurs.
● Obtain the customer's written authorization before collecting information.
● Logs collected by SmartKit may contain sensitive customer information. If
●
●
Issue 12 (2022-08-30)
Collection Method
Log in to the OS CLI over SSH and copy all files in the /var/
log/ directory.
Collect files prefixed with syslog (for example, syslog and
syslog.0), dmesg, and kernel in /var/log/boot.log
and /var/log/ before collecting other files.
NOTE
NO TICE
sensitive customer information is involved, obtain the customer's written
authorization before performing any maintenance operation.
Use SmartKit to collect server hardware information in batches. For details
about the supported servers and operations, see section "Using SmartKit >
Collecting Server Logs" in the
Use iBMC to collect hardware logs of a single server. For details, see
iBMC to Collect Information in One-click
Copyright © Huawei Technologies Co., Ltd.
● Log files in the /var/log/ directory are subject to the actual
situation.
● If the OS is suspended and cannot be accessed, capture a
screenshot of the problem, restart the OS, and then collect logs.
FusionServer Tools SmartKit User
4 Collecting Information
Mode.
Guide.
8.2 Using
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