Table Of Contents - Huawei TaiShan Troubleshooting Manual

Table of Contents

TaiShan Servers

Troubleshooting

Contents

About This Document................................................................................................................ ii

1 Safety Instructions.................................................................................................................. 1

2 Troubleshooting Process........................................................................................................ 5

3 Preparing for Troubleshooting............................................................................................. 6

4 Collecting Information......................................................................................................... 10

4.1 Collecting Basic Information............................................................................................................................................. 10

4.2 Collecting OS Logs................................................................................................................................................................11

4.3 Collecting Hardware Logs.................................................................................................................................................. 12

5 Diagnosing and Rectifying Faults......................................................................................13

5.1 Fault Diagnosis Rules.......................................................................................................................................................... 13

5.2 Using Tools to Diagnose Faults........................................................................................................................................ 14

5.3 Handling Alarms................................................................................................................................................................... 14

5.4 Using Error Codes to Locate Faults................................................................................................................................ 15

5.5 Using Indicators to Locate Faults.................................................................................................................................... 16

5.6 Handling Faults Based on Symptoms............................................................................................................................ 41

5.6.1 Power Failures.................................................................................................................................................................... 42

5.6.2 KVM Login Faults.............................................................................................................................................................. 46

5.6.3 POST Faults......................................................................................................................................................................... 49

5.6.4 Memory Faults....................................................................................................................................................................53

5.6.5 Drive I/O Faults.................................................................................................................................................................. 55

5.6.6 Ethernet Controller Faults.............................................................................................................................................. 58

5.6.7 OS Faults.............................................................................................................................................................................. 63

6 Software and Firmware Upgrade...................................................................................... 68

7 Preventive Maintenance...................................................................................................... 69

7.1 Inspecting the Equipment Room Environment and Cable Layout....................................................................... 69

7.1.1 Precautions.......................................................................................................................................................................... 69

7.1.2 Inspecting the Equipment Room Environment....................................................................................................... 70

7.1.3 Inspecting Cable Layout.................................................................................................................................................. 70

7.2 Inspecting Servers................................................................................................................................................................. 71

7.2.1 Precautions.......................................................................................................................................................................... 71

Issue 12 (2022-08-30)