Validate The Customer Reported Issue; Verify Input Power - Precor Precision 400 Series Service Manual

"Verify service bulletin and software update incorporation" on the facing page
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"Verify console operation" on page 214
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"Verify that there are no current active error codes" on page 214
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"Verify hardware validation diagnostic tests" on page 215
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"Verify that there are no new error codes" on page 215
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Validate the customer reported issue

The failure that is reported may differ from your observations as a trained technician. Many
reported failure are not true failures and can be fixed without a customer visit.
For example, start the troubleshooting process by asking the customer the following ques-
tions:
Powered units only: Always ask the customer if there is power to the machine (power
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cord connected, circuit breaker ON) and is the machine switched ON.
Further interrogate the customer to determine if this is the real issue requiring an on-
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site visit or possibly a different issue that can be simply resolved over the phone.

Verify Input Power

Always make sure that the customer has the power properly connected and the equipment
is switched "ON".
If the machine power is connected and switched ON, but the machine does not power up or
runs poorly, verify the following conditions:
Make sure there is power at the outlet receptacle and that the power is within the spe-
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cified voltage and current limits. If not, review the following possible causes:
Outlet voltage to low: Low out-of-spec outlet voltage can be caused by a large
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voltage drop in the facility circuit panel-to-wall outlet circuit due to an extremely
long circuit wire run. For power requirement information, refer to the Power
Requirements topic.
Input current to low: The power outlet circuit wire gauge may be too small to
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carry the required machine load current (20 amps/machine).
Make sure that the outlet receptacle power is good quality (the input power is NOT
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intermittent or has fluctuating voltage levels or frequency). Poor quality input power
can cause operational failures in the machine or powered console. For power require-
ment information, refer to the Power Requirements topic.
Make sure that each Precor elliptical is connected to a separate 15 amp individual
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branch circuit outlet. No other devices can be connected to the same circuit outlet
except for one optional
power requirement information, refer to the Power Requirements topic.
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Personal Viewing System display.
Contact Precor Customer Support at support@precor.com or 800.786.8404 with
any questions.
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PVS (Personal Viewing System) display if installed. For
7 Troubleshooting
Basic Troubleshooting Steps
Page 212