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Polycom, Inc.
The following installation questions should be referred to the local Polycom
support number by the certified Partner:
•
Questions about Polycom parts that are missing or not working
•
Questions about the HDX or Polycom control panel software not working
properly
•
Calls not going through after standard codec and network
troubleshooting procedures have failed
Any questions on parts or software that are not components of the ATX system
(such as displays, control panel hardware, control panel firmware, SDK
controller software, room environmental components, and furniture) will be
referred back to the Partner.
Post-Customer Installation
The following post-customer installation questions should be referred to the
local Polycom support number by the certified Partner:
•
RMA of a broken Polycom part
•
Questions about the Polycom software not working properly
•
Polycom software updates and upgrades
Any questions on parts or software that are not components of the ATX system
(such as displays, control panel hardware, control panel firmware, SDK
controller software, room environmental components, and furniture) will be
referred back to the Partner.
About this Guide
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