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Polycom ATX Integrator's Guide
Support Issue Examples
vi
Polycom Parts and Software Issues
Issues with Polycom parts and software should be referred to the local
Polycom support number.
•
North America: 888-248-4143
•
EMEA: +44 1753 723020
•
APAC: +612 997 88098
The ATX serial number must be provided when contacting Polycom Support.
Pre-Installation or Design
The following pre-installation and design questions should be referred to the
Design Support Desk:
•
Questions about table distance
•
Questions about lighting, camera placement, etc.
•
Questions about the recommendations in this document
The following pre-installation and design issues should be referred to the local
Polycom support number by the certified Partner:
•
RMA of a broken Polycom part
•
Questions about the Polycom software not working properly
•
Polycom software updates and upgrades
Any questions on parts or software that are not components of the ATX system
(such as displays, control panel hardware, control panel firmware, SDK
controller software, room environmental components, and furniture) will be
referred back to the Partner.
Installation
Issues suspected to be technical problems should go through best practices
troubleshooting to validate that the hardware is operational and that basic
configuration and software versions are correct.
The following installation issues should be referred to the Design Support
Desk:
•
Camera alignment issues
•
Display alignment issues
•
Conference table position or shape issues
Polycom, Inc.
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