Network Scan Problems; Fax Problems - Xerox WORKCENTRE 3210 User Manual

Network Scan problems

CONDITION
I cannot find a You can check the scanned file's destination in
the Advanced page in the Network Scan
scanned image file.
program's Properties screen.
I cannot find the • Check if the scanned file's application is on
scanned image file your computer.
after scanning. • Check Send image immediately to the
specified folder using an associated
default application in the Advanced page in
the Network Scan program's Properties
screen to open the scanned image
immediately after scanning.
I forgot my ID and Check your ID and PIN in the Server page in
the Network Scan program's Properties
PIN.
screen.
I cannot view the To view the Help file, you need to have Internet
Explorer 4 service pack 2 or above.
Help file.
I cannot use the Check your operating system. Supporting
operating systems are Windows 2000/XP/2003/
Xerox Network Scan
Vista.
Manager

Fax problems

CONDITION
The machine is not • Unplug the power cord and plug it in again.
working, there is no • Ensure that there is power to the electrical
display and the outlet.
buttons are not
working.
No dial tone sounds. • Check that the phone line is connected
properly.
• Check that the phone socket in the wall is
working by plugging in another phone.
The numbers stored Make sure that the numbers are stored in
memory correctly. Print an address book list,
in memory do not
referring to page 57.
dial correctly.
The original does not • Make sure that the paper is not wrinkled and
feed into the you are putting it in correctly. Check that the
machine. original is the right size, not too thick or thin
• Make sure that the ADF is firmly closed.
• The ADF rubber pad may need to be
replaced. See page 66.
Faxes are not • The receiving mode should be set to Fax.
received • Make sure that there is paper in the tray.
automatically. • Check to see if the display shows any error
message. If it does, clear the problem.
80 _Troubleshooting
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS
CONDITION
The machine does • Make sure that the original is loaded in the
not send. ADF or on the scanner glass.
• Sending should show up on the display.
• Check the fax machine you are sending to, to
see if it can receive your fax.
The incoming fax has • The fax machine sending you the fax may be
blank spaces or is of faulty.
poor-quality. • A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The print cartridge may be empty. Replace
the print cartridge, referring to page 65.
Some of the words The fax machine sending you the fax had a
temporary document jam.
on an incoming fax
are stretched.
There are lines on Check your scan unit for marks and clean it.
See page 63.
the originals you
send.
The machine dials a The other fax machine may be turned off, out of
paper, or cannot answer incoming calls. Speak
number, but a
with the other machine operator and ask her/
connection with the
him to sort out the problem.
other fax machine
fails.
Faxes do not store in There may not be enough memory space to
store the fax. If the display shows the Memory
memory.
Full message, delete from memory any faxes
you no longer need and then try again to store
the fax.
Blank areas appear You may have chosen the wrong paper settings
in the user option setting. For details about
at the bottom of each
paper settings, see page 33.
page or on other
pages, with a small
strip of text at the
top.
SUGGESTED SOLUTIONS