Locating Ctp Component Serial Numbers; Information You Might Need To Supply To Jtac - Juniper CTP2000 Series Hardware Manual

Locating CTP Component Serial Numbers

Before contacting Juniper Networks to request a Return Materials Authorization (RMA), you must find
the serial number on the chassis or component.
Serial numbers are located on the modules. ID labels are usually applied near the ejector.
RELATED DOCUMENTATION
Contacting Customer Support | 140
Return Procedure | 135

Information You Might Need to Supply to JTAC | 141

Returning CTP Products for Repair or Replacement | 136
Information You Might Need to Supply to JTAC
When requesting technical support from JTAC by phone, be prepared to provide the following information:
Priority level
Indication of what activity was being performed on the device when the problem occurred
Problem detail and configuration data
When a new request for technical support is submitted, the JTAC engineer:
1. Opens a case and assigns a number.
2. Begins troubleshooting, diagnostics, and problem replication (if appropriate).
3. Provides you with periodic updates on problem status and escalates the problem as appropriate according
to escalation management guidelines.
4. Closes the case when you agree that the problem has been resolved.
RELATED DOCUMENTATION
Contacting Customer Support | 140
Return Procedure | 135
141