Locating The Srx Series Services Gateway Hardware Component Mini-Pim Or Gpim Serial Number Label; Srx Series Services Gateway Mini-Pim Serial Number Label; Srx Series Services Gateway Gpim Serial Number Label; Information You Might Need To Supply To Jtac - Juniper SRX300 Series User Manual

Locating the SRX Series Services Gateway Hardware Component Mini-PIM or GPIM
Serial Number Label

SRX Series Services Gateway Mini-PIM Serial Number Label

SRX Series Services Gateway GPIM Serial Number Label

Related
Documentation

Information You Might Need to Supply to JTAC

Copyright © 2017, Juniper Networks, Inc.
This topic includes the following sections:
SRX Series Services Gateway Mini-PIM Serial Number Label on page 107
SRX Series Services Gateway GPIM Serial Number Label on page 107
Mini-Physical Interface Modules (Mini-PIMs) are field-replaceable on the SRX Series
Services Gateway. Each Mini-PIM has a unique serial number. The serial number label is
located on the right side of the Mini-PIM, when the Mini-PIM is horizontally oriented (as
it would be installed on the device). The exact location might be slightly different on
different Mini-PIMs, depending on the placement of components on the Mini-PIM.
Gigabit-Backplane Physical Interface Modules (GPIMs) are hot-swappable and
field-replaceable on the SRX Series Services Gateway. Each GPIM has a unique serial
number. The exact location might be slightly different on different GPIMs (XPIMs or
GPIMs), depending on the placement of the components on the GPIM.
NOTE: Only the SRX650 Services Gateway supports hot-swappable
functionality for GPIMs. The SRX550 Services Gateway does not support
hot-swappable functionality for GPIMs.
Return Procedure for SRX Series Services Gateway Hardware Components on page 106
Information You Might Need to Supply to JTAC on page 107
Contacting Customer Support on page 105
If you are returning a hardware component to Juniper Networks for repair or replacement,
obtain a Return Materials Authorization (RMA) number from Juniper Networks Technical
Assistance Center (JTAC).
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the services gateway component when the problem
occurred
Chapter 16: Contacting Customer Support and Returning Components
107