Answer Dns And Answer Keys - Nortel Compact ICS 7.1 Coordinator Manual

Answer DNs and Answer keys

If you have Answer DNs assigned to memory buttons with displays, you
can use an Answer DN button to monitor calls on another telephone. The
calls that come to the monitored telephone that provide an appearance on
the Answer DN button are determined by the system-wide Anskey setting.
Answer buttons are useful for attendants who monitor incoming calls for
one or several other people. For example, a secretary may have
appearances for three different bosses on her answer buttons. Once a call
for boss A is answered by the secretary, the appearance stops at that
telephone. This allows for another, simultaneous call to come in on the
same line. The same is true for boss B and boss C. When incoming call
traffic becomes high, the calls can then be routed to a Hunt Group to
optimize call handling. For more information about Hunt Groups, see
''Programming Hunt Groups'' on page 165.
Systems running CICS 7.0 and newer software can also use an Answer DN
button to auto dial the telephone. The Answer DN must be idle (no
indicator) for this feature to work. This feature does not prevent you from
assigning a memory button as an auto dial button for the same DN.
Digital Mobility phones, and the 7000 and 7100 digital phones, can also
have Answer DNs assigned. However, since these telephones do not have,
or do not have enough, memory buttons with display keys, the Answer DN
must be set to Ring Only. These telephones also only have two assigned
intercom buttons, therefore, a maximum of two Answer DNs can be
answered and active at the same time.
Answer DNs are assigned under Terminals&Sets under Lines, Line
Assgn. This setting assigns the DN of another telephone to one of your
telephone buttons.
Answer keys are assigned under System prgrming, Featr settings.
This setting determines which calls will appear at the bottom. There are
three levels: Basic, Enhanced, and Extended.
You need an Installer password to perform this programming. See the
Compact ICS 7.1 Installer Guide for more information.
• ISDN terminals cannot be assigned Answer buttons to monitor other
sets, but they can be monitored.
• You cannot make calls using Answer buttons.
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Compact ICS 7.1 System Coordinator Guide