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Nortel Companion MICS-XC Installation Manual

Nortel networks companion installation guide
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MICS-XC
Norstar-Companion
Installer Guide
Norstar, Meridian and Companion are trademarks of
Northern Telecom
© Northern Telecom 1998
1-800-4 NORTEL
www.nortel.com/norstar
P0881594 Issue 01
Printed in Canada

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Summary of Contents for Nortel Companion MICS-XC

  • Page 1 MICS-XC Norstar-Companion Installer Guide Norstar, Meridian and Companion are trademarks of Northern Telecom © Northern Telecom 1998 1-800-4 NORTEL www.nortel.com/norstar P0881594 Issue 01 Printed in Canada...

  • Page 3: Table Of Contents

    Table of Contents Regulations 1 Federal Communications Commission (U.S. only) 1 Companion Base Stations 1 Activation (U.S. only) 1 Safety 2 Norstar Companion basics 3 What’s new with Norstar 7 New features 7 Hunt Groups 7 Wireless call pickup features 7 Wireless Portable Language Selection 8 Wireless Call Forward No Answer enhancement 8 Wireless Twinning enhancement 8...
  • Page 4 Installing a lightning surge arrestor 41 Powering up the system 45 Programming 47 Programming overview 47 Programming tools 50 A Norstar telephone 50 The programming overlay 50 The Norstar display buttons 52 Special characters on the display 52 The Norstar Programming Record 53...
  • Page 5 Testing the Companion portable telephones 87 Testing the Base Stations 87 Testing the system coverage 88 Troubleshooting 89 Problems with a portable telephone 89 Problems with a Base Station 89 Replacing a Base Station 91 Verifying Radio Credits (U.S. only) 92...
  • Page 6 iv / Table of Contents Specifications 107 Norstar Companion system components 107 Remote Power Interconnect 107 Base Station 108 Upgrading your system 111 Adding Companion to a mini, midi, maxi, or mega system 111 Upgrading an RPI-8 to an RPI-16 111 Glossary 113 Index 121 MICS-XC Norstar-Companion Installer Guide...

  • Page 7: Regulations

    Regulations Federal Communications Commission (U.S. only) The Federal Communications Commission (FCC) has designated UTAM Inc. to manage the installation and relocation of Unlicensed Personal Communication Services (UPCS). This includes Norstar Companion Base Stations and Portable Telephones. Companion Base Stations The radiated and conducted emissions of the Companion Base Station radios must not exceed the requirements for digital cordless telephones as outlined in FCC Part 15-subpart D (DOC RSS-130 documents in Canada).

  • Page 8: Safety

    Installers must check the lightning surge arrestors at the cable entry point to the building with special attention to the grounding. Report any problems to your telephone company in writing. Do not install Norstar administration sets and Base Stations outside of the building because they are not lightning protected.

  • Page 9: Norstar Companion Basics

    (this is called twinning). Twinning works provided that the portable is assigned the desk telephone DN as an Answer DN. Wireless twinning is improved by assigning the same answer key to your Norstar desk telephone and to your wireless portable telephone.
  • Page 10 Administration and Maintenance Tools - Programming of the Companion system is easily and quickly done through an M7310 or M7324 digital telephone set. You can assign portable telephones to the system, check Base Station parameters, and enable and disable registration.
  • Page 11 Note: Versions 4.0 and 5.0 are also supported. For information on how to access Norstar Voice Mail using your Norstar Companion portable, refer to the Portable Telephone Feature Card that is supplied with it. P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide...
  • Page 12 6 / Norstar Companion basics MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01...

  • Page 13: What's New With Norstar

    Two types of wireless call pickup are supported: Directed Call Pickup Directed Call Pickup allows you to answer any telephone that is ringing in your Norstar system by entering a feature code P0881594 Issue 01...

  • Page 14: Wireless Portable Language Selection

    MICS-XC Norstar-Companion System Coordinator Guide. Wireless Twinning enhancement Wireless twinning is improved by assigning the same answer key to your Norstar desk telephone and to your wireless portable telephone. MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01...

  • Page 15: Planning The Installation

    Planning the installation Planning checklist å Verify that you have approval from UTAM Inc. (U.S. only) å Verify that a site planner determined Base Station locations and recorded them in the Provisioning Record. Required equipment and supplies å Companion portable telephones å...

  • Page 16: Configuring Expansion Modules

    10 / Planning the installation Maximum number of Norstar Companion Base Stations on a system mini midi Configuring expansion modules With the addition of an Expansion Cartridge or a Combo Cartridge in the ICS, you can add Trunk Modules and/or Station Modules to increase your system capacity.

  • Page 17: On A Mini System

    On a mini system Note: Port 1 and 2 are on the ICS. On a “mini” or non-expanded system, port 1 on the ICS (station ports 101 to 132) is used for both Base Stations and Norstar sets. No fiber ports are used since no Station Module is required.
  • Page 18 12 / Planning the installation Two-port Expansion Cartridge ICS (modules 1 and 2) MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01...

  • Page 19: On A Maxi System

    On a maxi system A system expanded to 8 ports (maxi size) includes one 6-port expansion cartridge with fiber ports numbered 3 to 8, and 1 and 2 on the ICS. The Base Stations must be physically connected (via a Station Module) to fiber ports 7 and 8 only.There is a maximum number of two Station Modules per Base Station.

  • Page 20: On A Mega System

    14 / Planning the installation On a mega system Keep in mind that 10 station modules is the limit for regular Norstar sets, and 2 station modules for Companion Base Stations is the limit on an XC configuration. For example, a system expanded to 14 ports (mega size) includes two 6-port expansion cartridges with fiber ports numbered 3 to 14 on the expansion cartridges, and 1 and 2 on the ICS.
  • Page 21 12-port Expansion Cartridge with Companion Fiber Cable Guide ICS (modules 1 and 2) Note 1: Station modules 13 and 14 are used for Companion capability only. See your Norstar Companion Installer Guide for more detail. Note 2: Using a 2 or 3 row layout is acceptable.

  • Page 22: Ics Numbering

    16 / Planning the installation Routing fiber cables 6-port Expansion Cartridge ICS numbering Non-expanded system (ICS alone) numbering Module # Lines Line ports ICS (#2) 001- 201-248 ICS (#1) — — — — MICS-XC Norstar-Companion Installer Guide Upward routed fiber cable Downward routed fiber cable loose cables ports...
  • Page 23 Two-port Expansion Cartridge and ICS numbering Expansion Lines Line module # ports 049- 401- 073- 301- ICS (#2) 001- 201- ICS (#1) — — — — Six-port Expansion Cartridge and ICS numbering Expansion Lines Line module # ports 049- 801- 073- 701- 097-...
  • Page 24 18 / Planning the installation Twelve-port expanded system and ICS numbering Expansion Lines Line module # ports — — — — — — — — — — — — — — — — — — — — — — — — 049- 801- 073-...

  • Page 25: Installation

    å install the Expansion Cartridge and Trunk Cartridges (as required) å connect the expansion modules* å complete the wiring å install the emergency telephone(s) å install the Norstar telephones å install the single-line telephones å install the optional equipment å...

  • Page 26: Connecting Expansion Modules

    20 / Installation Connecting expansion modules In order to keep the default port and extension numbering, connect Trunk Modules to the Expansion Cartridge beginning at the top and working down; connect Station Modules to the Expansion Cartridge beginning at the bottom and working up. Installing Remote Power Interconnect (RPI) units The RPI unit should have the DC backup power supplied by a UL listed UPS.
  • Page 27 Installation / 21 RPI unit There are two versions of the RPI unit: the RPI-8 BIX UL, which supports up to eight Base Stations; and the RPI-16 BIX UL, which supports up to 16 Base Stations. Each RPI has a connection board and either one (RPI-8 BIX UL) or two (RPI- 16 BIX UL) power supply units (PSUs).

  • Page 28: Mounting The Rpi Unit

    22 / Installation RPI Requirements Base Stations 1–8 9–16 17–24 25–32 Mounting the RPI unit 1. Position the screw holes for the RPI using the dimensions shown in the following figure. RPI mounting holes 25 mm (1 in.) To provide adequate ventilation and to prevent overheating, leave a clearance of at least 125 mm (5 in.) around the RPI.
  • Page 29 Mount RPIs at least 300 mm (12 in.) from the ceiling. 2. Insert wall plugs in the holes. 3. Partially screw in two #10 50-mm (2-in.) screws for the keyholes. 4. Open the hinged cover with a screwdriver by pushing in and then down to release the catch on the right side.

  • Page 30: Wiring The Rpi

    24 / Installation RPI components Jumper lead to PSU 2 PSU 1 Up to 16 outputs (TCM + power) Strain relief support Unplug the RPI power cord. Do not apply power to the RPI until its installation and wiring are complete. The RPI-8, which has only one power supply unit, has grounding straps and plates fitted so it can be upgraded to an RPI-16 (see illustration “RPI components”).

  • Page 31: Rpi Connector Overview

    Maximum power cabling distance (approximate) Depending on the size of cable you are using, you should remember the maximum cabling distances allowed between the RPI and the Base Station. Wire size 0.6 mm (22 AWG) 0.5 mm (24 AWG) When using two power pairs, ensure they are connected with the same polarity.
  • Page 32 26 / Installation Output connections Feed the output pairs in through the bottom of the RPI and route the pairs to the output connectors as shown in the following illustration. If only one pair is used for powering a Base Station, connect the power pair to -PWR(1) and +PWR(1).
  • Page 33 Input connector pinout Pin 8 Input wiring Connector IBIX1 IBIX2 IBIX3 IBIX4 P0881594 Issue 01 Pin 7 Pin 5 Pin 3 Pin 1 Pin 6 Pin 4 Pin 2 Signal 1, 2 TCM 1 3, 4 TCM 2 5, 6 TCM 3 7, 8 TCM 4...
  • Page 34 28 / Installation RPI-8 BIX wiring chart RPI Connector Board OBIX1 OBIX2 OBIX3 OBIX4 OBIX5 MICS-XC Norstar-Companion Installer Guide Label Wire color -PWR White-Blue Blue-White White-Orange Orange-White +PWR White-Green Green-White -PWR White-Brown Brown-White White-Slate Slate-White +PWR Red-Blue Blue-Red -PWR Red-Orange Orange-Red Red-Green Green-Red...
  • Page 35 RPI Connector Board OBIX6 OBIX7 OBIX8 P0881594 Issue 01 Installation / 29 Label Wire color -PWR Yellow-Blue Blue-Yellow Yellow-Orange Orange-Yellow +PWR Yellow-Green Green-Yellow -PWR Yellow-Brown Brown-Yellow Yellow-Slate Slate-Yellow +PWR Violet-Blue Blue-Violet -PWR Violet-Orange Orange-Violet Violet-Green Green-Violet +PWR Violet-Brown Brown-Violet MICS-XC Norstar-Companion Installer Guide...
  • Page 36 30 / Installation RPI-16 BIX wiring chart RPI Connector Board OBIX9 OBIX10 BS10 OBIX11 BS11 OBIX12 BS12 OBIX13 BS13 MICS-XC Norstar-Companion Installer Guide Label Wire color -PWR White-Blue Blue-White White-Orange Orange-White +PWR White-Green Green-White -PWR White-Brown Brown-White White-Slate Slate-White +PWR Red-Blue Blue-Red -PWR...

  • Page 37: Installing Base Stations

    RPI Connector Board OBIX14 BS14 OBIX15 BS15 OBIX16 BS16 Installing Base Stations Before installing wireless equipment, ensure that a site planner has determined Base Station locations and recorded them in the Provisioning Record. Each Base Station must be installed within 1230 m (4000 ft., TCM wiring length) of the ICS or Base Station Module.

  • Page 38: Positioning A Base Station

    32 / Installation Before installing or relocating wireless equipment in the United States, verify that you have approval from UTAM Inc. by calling the Northern Telecom Customer Response Center at 1-800-321-2649. You will be given codes and credits that are necessary to activate the system.

  • Page 39: Mounting A Base Station

    Minimum distance between office areas and Base Stations Number of Base Stations in the cell Mounting a Base Station Base Stations can be mounted on a wall or on a ceiling. (When mounting on a wall, install them with their covers at the bottom, as shown in the following illustrations).
  • Page 40 34 / Installation To mount a Base Station: 1. Fasten the bracket into position using two #8 38-mm (11/ 2-in.) screws. 2. Route the cable from the ICS through the top (or bottom) opening. 3. Wind any excess cable around the posts to secure it, then fasten it under the strain relief.
  • Page 41 5. Mount the Base Station onto the bracket, snapping it into position. 6. Connect the power RJ11 jumper lead to the RJ11 jacks on the termination board and the Base Station. 7. For plug-top power supplies only, connect the power supply connector to the Base Station power connector.

  • Page 42: Installing Portable Telephones

    36 / Installation Sliding cover onto bracket Installing portable telephones To use Norstar Companion portables, you must first install radio Base Stations to transceive radio signals to and from the portable telephones. See “Installing Base Stations” on page 31. Companion Portable Telephones are installed differently than traditional Norstar sets.

  • Page 43: Installing External Antennas And Lightning Surge Arrestors

    Note: Up to 60 portables can be installed on a Norstar wireless system. Each portable telephone must be registered before it can be used. By default, no Companion portables are assigned to the DNs. The range of portable extensions available for wireless registration is 637 to 666.
  • Page 44 38 / Installation • Depending on site requirements, a proprietary extension cable can be attached between the lightning surge arrestor and the antenna or between the lightning surge arrestor and the Base Station. The total cable length should always be kept as short as possible and the recommended extension cable used only if absolutely necessary.
  • Page 45 Installed antenna and lightning surge arrestor Back to back proprietary BNC connectors Lightning surge arrestor with mounting bracket to Base Station or proprietary extension cable To ensure only recommended antennas are used: • the external antenna connectors on the Base Station are special proprietary BNC connectors •...

  • Page 46: Planning For An Outdoor External Antenna

    40 / Installation Planning for an outdoor external antenna When planning to install an outdoor external antenna: • Locate the antenna on the external wall of the building. • Keep the outdoor external antenna as close as possible to the Base Station serving it (the Base Station must be inside).

  • Page 47: Installing A Lightning Surge Arrestor

    Antenna with antenna bracket Installing a lightning surge arrestor Install the lightning surge arrestor to protect the Companion components from electrical surges. To install a lightning surge arrestor, follow these steps: 1. Mount the lightning surge arrestor on the interior wall as close as possible to the entry point of the coaxial cable from the outdoor external antenna.
  • Page 48 42 / Installation Lightning surge arrestor and bracket Before you connect the ground lead to the lightning surge arrestor, attach it to an approved ground. Tip - The recommended wire gauge is 4 mm (6 AWG). Connect the ground lead to the building ground.
  • Page 49 2. Route and connect the coaxial cable from the outdoor external antenna to the lightning surge arrestor. 3. Route and connect the coaxial cable from the lightning surge arrestor to the appropriate Base Station connector. P0881594 Issue 01 Installation / 43 MICS-XC Norstar-Companion Installer Guide...
  • Page 50 44 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01...

  • Page 51: Powering Up The System

    Powering up the system If you added a Base Station that requires a software update, the system begins downloading the software to the Base Station. The Administration Terminal display shows BS-1 Dload Start. Press CLEAR to clear the message. When the Base Station software is downloaded, the Administration Terminal shows BS-1 Dload Done.
  • Page 52 46 / Powering up the system MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01...

  • Page 53: Programming

    Programming Programming is performed by the installer or the customer service representative, and it allows you to change settings for the entire Norstar system, plus settings for individual telephones and external lines. Most of the settings can also be programmed by a system coordinator who has a “plus” (SysCoord+) password.
  • Page 54 48 / Programming Basic password Used with a limited number of feature codes to change programming and control system services. The Programming overview tables show the programming access for installers and system coordinators. For information on programming the passwords, see the Modular ICS Installer Guide.
  • Page 55 Programming overview of XC using the Installer and System Coordinator Plus password Startup Template Start DN Terminals&Sets Line access Capabilities Name User prefernces Restrictions Telco features Lines Trunk/Line data Name Restrictions Telco features Services Ringing service Restrn service Routing service Common settings * USA-MICS-XC 2.0 system only Installers view all items.

  • Page 56: Programming Tools

    A Norstar telephone Programming is done at an M7310 or M7324 telephone. Use the buttons on the telephone to program a setting or to request a specific programming action. Norstar guides you with step- by-step instructions on the telephone display while you are programming.
  • Page 57 Placing the programming overlay Norstar Programming Overlay Heading Show Back Next Norstar Programming Overlay Heading Show Back Next Shows you the heading for the Heading current level Moves you one Back item back at the current level P0881594 Issue 01 Norstar Programming Overlay Show Next...

  • Page 58: The Norstar Display Buttons

    When a triangle ( ˆ ) is at the end of a programming heading or subheading, it means you can press settings. MICS-XC Norstar-Companion Installer Guide ) on the M7310 or M7324 telephone show Display message Display button message Display button ≠...

  • Page 59: The Norstar Programming Record

    The display shows you how many telephones have not been currently updated due to the system being busy with other programming or the telephone is in use. Press DNs to see the specific sets where programming changes have not been updated.

  • Page 60: Template Defaults

    (line 020, for example). Similarly, line numbers less than 10 must be entered with two leading zeros (line 002, for example). Internal telephone numbers, also referred to as directory numbers (DNs), can be three to seven digits long. The DN length can be changed in programming.

  • Page 61: System Prgrming Defaults

    Startup erases any existing programmed data, and resets the system to factory defaults. Performing Startup 1. Enter the Startup access code from a Norstar M7310 or ƒ••ÍÊÅÂÊË∏ M7324 telephone dial pad, by pressing ƒ••‡°¤‡°°‡ same as P0881594 Issue 01 PBX default...

  • Page 62: Changing The Default Template

    56 / Programming To be accepted, the Startup code must be entered no later than 15 minutes after the Norstar system has been powered up. (If 15 minutes have elapsed since you powered up the system, turn system power off and on, to prepare for the Startup process.) Ç؈ÏÈÌ...

  • Page 63: Entering Programming For Installers

    Norstar system. These coordinators are usually dedicated communications specialists who work with large Norstar systems or other telephone systems like PBX or Centrex. P0881594 Issue 01...

  • Page 64: Entering Programming Using Other Passwords

    Refer to MICS-XC Norstar Companion System Coordinator Guide for a complete list of features supported on Companion portables. Portable features Refer to the Portable Telephone User Guide that is supplied with your portable. MICS-XC Norstar-Companion Installer Guide º which is the .

  • Page 65: Registration Password

    Norstar supported portable telephone, see Norstar-PLUS Modular ICS Installer Guide. Registration password Before anyone can begin making portable telephone calls, the portable telephones must be registered for use with the Norstar system. The recommended steps are as follows: 1.
  • Page 66 60 / Programming ‡¤‹›fl The default Registration password is RADIO Use CHANGE, the dial pad and OK to program the Registration password. Record the password in the Programming Record. Tip - You can choose any combination of one to six digits.

  • Page 67: Companion Programming

    Companion programming Companion programming is found under the System programming heading. It includes the following subheadings: Registration Software Keys are required to activate wireless capabilities (U.S. only). To take advantage of the wireless capabilities available to your Norstar system, you must first enable a certain number of portable credits using Software Keys purchased through Northern Telecom.
  • Page 68 Companion portable telephone is already registered to that extension number. In this case, you can either pick a different extension number, or de-register the current portable telephone. You must perform deregistration at the portable and in either an Installer or System Coordinator programming session.

  • Page 69: Radio Data

    This procedure does not clear the registration data in the portable. You must also deregister from the portable telephone (“on-the-air” deregistration). For instructions, see the Companion Portable Telephone User Guide that came with the portable. Radio data Note: (U.S. only). Before registering Companion portable telephones you must first obtain and enter a certain number of portable credit keys.
  • Page 70 64 / Programming re-evaluation has occurred. Alarm code messages can be used to indicate whether or not wireless re-evaluation has occurred: Alarm Re-eval in progress Re-eval complete Cell configured. Failed to come on line Please refer to the Alarm and Event Code Manual for more information on alarm messages and the actions that should be taken to resolve any problems.
  • Page 71 Press CREDIT to see the number of radio credits available and the total number of radio credits. Verify that the total number of radio credits is enough to support the system you have just installed. The number of radio credits must be double the number of Base Stations you have installed.
  • Page 72 66 / Programming Cells Cell programming allows you to examine the cell radio and ≠ cell neighbor configuration. Choose the cell you want to examine by pressing and the cell number (01 to 32). Cell radios This sub-heading allows you to view the 5-digit number of any radios assigned to this cell.

  • Page 73: System Logical Identifier (Lid)

    a cell neighbor (see the example under Cell nghbr), so it must be a neighbor of cell 03 or 04. System logical identifier (LID) This setting allows you to change the code by which the system identifies itself to portables and which the portables use to request service from the system.

  • Page 74: Software Keys (U.s. Only)

    68 / Programming Software keys (U.S. only) The United States FCC has appointed UTAM Inc. as the body responsible for coordinating and verifying the installation or relocation of unlicensed, personal wireless communication devices. To comply with UTAM Inc., Norstar uses keys and credits to control user capacity and to ensure system location verification.
  • Page 75 Step 2: Obtain the System Identification Number ƒ••ÍÁÍÈÎ Obtain the System ID (SysID) by pressing ƒ••‡·‡›‹ telephone display. This information is also available by accessing Software keys in an Installer programming session: 1. Place the programming overlay on an M7310 or M7324 ƒ••Ç؈ÏÈÌ...
  • Page 76 ≠ 70 / Programming 5. Press ‘ the unique System Identification Number. 6. Press exit. Record the Companion ID and the SysID in the MICS Programming Record. Step 3: Call the Nortel Customer Response Center 1. To obtain your two sets of keys call the Nortel Customer Response Center at:1-800-321-2649.
  • Page 77 Portable Credit Key This key predefines the maximum number of portables that can be registered to the system. Systems can only register as many portables as there are available Portable Credits. A maximum of 60 Companion portable telephones may be registered.
  • Page 78 72 / Programming Note: If the UTAM Activation Code entry is unsuccessful, the display shows Invalid code. If this happens, reenter the code or call Nortel Customer Response Center at 1-800-321-2649 for assistance. Step 5: Configure Base Stations and portables Once you have entered the required keys to activate the Base Stations and to obtain enough portable credits, you can proceed with programming these items with the MICS-XC...

  • Page 79: Registering Individual Portables

    • Verify that the portable functions correctly. C3050 Icons Some C3050 portable telephone icons for Canada and the United States are different but have the same functions. The following table identifies these icons: C3050 Canada µ...
  • Page 80 7. Enter the system name (up to 16 characters), for example NORTEL 1. (If you are registering to only one system, use the portable telephone user’s name.) Press the key that has the letter. For example, to enter A, press ™ , to enter B, press ™™ .

  • Page 81: To Confirm That The C3050 Is Registered

    6. Close the portable’s flap, and set the Ringer Control Switch to g . If the portable is twinned with a desk telephone, make sure the desk telephone is idle and Call Forward is not active. 7. On another working telephone, dial the telephone number of the registered portable.

  • Page 82: Mics-Xc Norstar-Companion Installer Guide P0881594 Issue

    76 / Registering individual portables Deregistering the C3050 You can deregister the C3050 in two ways: • from the portable • from the administration set You can deregister the portable to clear information stored in the portable and the system. To do this, you must be within the coverage area.

  • Page 83: Measuring Rssi For A C3050

    Measuring RSSI for a C3050 The Receive Signal Strength Indicator (RSSI) is a measurement of the signal strength the Base Station receives from the portable. The Base Station controls the power transmitting mode of the portable. When the Base Station receives a weak signal, it instructs the portable to transmit in high-power.
  • Page 84 78 / Registering individual portables one of the two radios in a Base Station is not working properly. You can also use directed RSSI to prevent hand-off while you find a cell edge. To measure the RSSI of a specific radio, you must be in range of two Base Stations—the one you want to measure and another Base Station.

  • Page 85: Registering The C3020 (Canada Only)

    5. Enter the five-digit ID code for the Base Station radio you want to measure. The portable displays this ID followed by the signal strength and the power mode, for example 03142 - 54 H. Hand-off does not occur as you move between the cell boundaries.
  • Page 86 2. Make sure that the flap is closed and the Ringer Control Switch is in the bottom position. Make sure the portable telephone is idle and call forward is not active. 3. On a working telephone, dial the telephone number of the registered portable. MICS-XC Norstar-Companion Installer Guide .

  • Page 87: Deregistering The C3020 (Canada Only)

    If the portable rings, it is functioning properly. If the portable does not ring, try to register the portable again. If you do not hear a dial tone, or if the portable does not ring, refer to the Troubleshooting section in this guide. Deregistering the C3020 (Canada only) You can deregister the C3020 in two steps: •...

  • Page 88: Measuring Rssi For A C3020 (Canada Only)

    82 / Registering individual portables 5. Press , then press Deregistering... and then Deregistered. 6. To continue using the portable, press Measuring RSSI for a C3020 (Canada only) The Receive Signal Strength Indicator (RSSI) is a measurement of the signal strength the Base Station receives from the portable.

  • Page 89: Measuring Directed Rssi

    Measuring directed RSSI You may want to measure the Receive Signal Strength Indicator between a portable and a specific Base Station radio. For example, you may suspect that a radio in a Base Station is not working properly. You can also use directed Receive Signal Strength Indicator to prevent hand-off while you find a cell edge.

  • Page 90: Measuring Directed Rssi Using Your Portable

    84 / Registering individual portables Measuring directed RSSI using your portable 1. Perform an undirected Receive Signal Strength Indicator by following steps 1 to 3 in “To measure undirected RSSI’’ on page 77. To direct the Receive Signal Strength Indicator to the other radio of the Base Station, move out of range until hand-off occurs before moving on to step 2.
  • Page 91 You cannot register more than one portable to one extension number. If a portable telephone is used in more than one Norstar or Companion system, its owner must know which registration slot number was used to register the portable telephone with each system.
  • Page 92 86 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01...

  • Page 93: Testing

    2. Establish a connection to get internal dial tone. If no dial tone is present, the portable telephone may not be registered. Try to register the portable telephone again. 3. Verify that the portable telephone is using the correct registration slot. 4. Verify that the portable telephone can make a call.

  • Page 94: Testing The System Coverage

    4. Using the directed Received Signal Strength Indication (RSSI) feature on a portable telephone verify that you can establish a link with every radio on the system while within the cell range of the radio.Using another portable,...

  • Page 95: Troubleshooting

    4. Check that the portable is using the correct registration slot. 5. Verify that the portable has been assigned the correct internal number by calling it from another telephone. Problems with a Base Station 1. Verify that the green light is ON.
  • Page 96 90 / Troubleshooting • The ICS or Station Module is not ON. • The Base Station is not connected to the ICS or Station Module. • The wiring to the Base Station is not correct. • The TCM wiring length between the Base Station and the ICS (or Station Module) exceeds 1200 m.

  • Page 97: Replacing A Base Station

    Replacing a Base Station To replace a Base Station, you do not have to power down the ICS. When you replace a Base Station, no portable registration information is lost. After a short boot sequence, the Base Station should be functioning normally. (U.S.

  • Page 98: Verifying Radio Credits (U.s. Only)

    92 / Troubleshooting 10. Reconnect the power supply connector and external antenna coaxial cable to the connectors from which they were removed. 11. If the Base Station is powered locally, plug the power supply into the AC outlet. The red light on each Base Station will flash for about 15 seconds while powering up.

  • Page 99: Problems With An Rpi

    Problems with an RPI To troubleshoot an RPI, follow these steps: 1. Verify that the RPI is plugged into a working AC outlet. 2. Verify that all the connections (power cord, jumper lead, input and output, and so on) to the RPI are correct and secured.

  • Page 100: Problems With Wireless Communication

    94 / Troubleshooting Problems with wireless communication Obtaining a Recovery Key (U.S. only) A disabled Norstar Companion system implies that Base Stations and portables are not operational. UTAM registering information is, however, retained. To reactivate Norstar Companion communication on a disabled system, you require a UTAM Recovery Key.

  • Page 101: Alarm Codes

    4. Provide them with the original and new SysID, Companion ID, customer address and zip code. See “Software keys (U.S. only)” on page 68. 5. Make a note of the new Regression Key. A Regression Key cannot be reused. Please do not record this Key in the Programming Record.
  • Page 102 96 / Troubleshooting Example display Wireless re-evaluation Alarm: 22 complete A single radio has been Alarm: 53 removed from service due to an error. An accompanying event message indicates an explicit reason for the radio failure. A software download to Alarm: 54 the Base Stations has started.
  • Page 103 Example display Disablement test active Alarm: 205 Disablement test is Alarm: 206 finished System startup Alarm: 207 System online Alarm: 208 Demo system Alarm: 209 System Re-evaluation Re-Eval required required System Re-evaluation Re-Eval recommended recommended P0881594 Issue 01 Meaning Possible causes and System initialization is beginning System initialization is...
  • Page 104 98 / Troubleshooting Example display System disabled UTAM key req’d System is disabled. This UTAM test alarm appears only after failed a restart MICS-XC Norstar-Companion Installer Guide Meaning Possible causes and Common message for a new installation, see “Software keys (U.S. only)” on page 68.
  • Page 105 Example display Too many Base Stations Radio cred have been connected to req’d the system. This message appears only after a restart. P0881594 Issue 01 Meaning Possible causes and Too many Base Stations have been connected and the total available Radio Credits are insufficient to accommodate all the radios.

  • Page 106: Event Messages

    100 / Troubleshooting Event messages Event message display Evt:275-3546 Evt:301-1031 Evt:302-1031 Evt:303-1031 Evt:304-1032 MICS-XC Norstar-Companion Installer Guide Cause (U.S. only) Unable to activate all registered portables. The system ran out of portable credits. One event is generated per portable that failed to activate.
  • Page 107 Event message display Evt:305-01032 Evt:306-01031 Evt:307-0109100 S5 Evt:307-0109101 S5 Evt:307-0109102 S5 Evt:308-0103 Evt:664 P0881594 Issue 01 Cause A B2 channel radio (radio 2 on port 0103 in this case) cannot be synchronized because the B1 radio was disabled in maintenance. Both radios belonging to the Base Station (on port 0103 in this case) are disabled.
  • Page 108 102 / Troubleshooting Event message display Evt:665 Evt:666 Evt:667 Evt:668 Evt:669 Evt:670 Evt:671 Evt:672 Evt:673 Evt:675 MICS-XC Norstar-Companion Installer Guide Cause (U.S. only) there are insufficient radio credits. (U.S. only) radio credits decreased. (U.S. only) UTAM keys are required. (U.S. only) UTAM test failed. Evaluation override is finished.
  • Page 109 Wireless system access error. Wireless system access error. Trying to register an incompatible wireless device. Wireless system software error in dealing with a portable telephone. Wireless system software error. Portable does not support specific display character. MICS-XC Norstar-Companion Installer Guide...
  • Page 110 104 / Troubleshooting Event message display Evt:843 Evt:848 Evt:849 Evt:850 Evt:851 Evt:852 Evt:853 Evt:854 Evt:855 Evt:856 MICS-XC Norstar-Companion Installer Guide Cause Internal radio driver error. A cell manager has been unable to register with the router. Synchronization error. Synchronization error. Base Station software error.
  • Page 111 Evt:872 Evt:873 Evt:877 Evt:878 P0881594 Issue 01 Cause All possible wireless telephone numbers have been registered to portable telephones. No directory number is available to handle the registration Link setup request. A Base Station has received a corrupted stimulus message.
  • Page 112 106 / Troubleshooting Event message display Evt:879 Evt:881 Evt:884 Evt:885 Evt:886 Evt:887 Evt:888 MICS-XC Norstar-Companion Installer Guide Cause Wireless data re-evaluation has completed. Wireless auto-admin (Re-Eval) indicating that a configured cell failed to come on-line. Alarm 23 displays cell that failed. The Wireless auto-admin (Re-Eval) subsystem has detected an error.

  • Page 113: Mics-Xc Norstar-Companion Installer Guide

    Specifications Norstar Companion system components Remote Power Interconnect The Remote Power Interconnect (RPI) device power lines are protected by 3 A, 250 V anti-surge fuses. Each output has short-circuit protection. The length of thecord, from the outside surface of the unit to the plug, should be a minimum of 1.4 m (4.5 ft.) and a maximum of 4.2 m (15 ft.).

  • Page 114: Base Station

    108 / Specifications Base Station The Base Station consists of two printed circuit boards: the Line Interface Module (LIM) and the Dual Radio Interface Module (RIM). The Base Station provides connectors for a terminating line cord, external antennas, and a power supply cord.
  • Page 115 AC supply voltage AC supply frequency Secondary voltage Secondary current Operating temperature Relative humidity Height Width Depth External antenna assembly (For the US) Part no. Frequency range Peak power rating Peak antenna gain Polarization Input impedance Voltage standing wave ratio Extension cable loss Lightning surge arrestor circuit current...
  • Page 116 110 / Specifications Outdoor omni-directional antenna Part no. Frequency range Peak power rating Peak antenna gain Polarization Input impedance Temperature Humidity Length Width Weight Lightning surge protector Part no. Surge capability Turn-on threshold Turn-on time Impedance Operating frequency range MICS-XC Norstar-Companion Installer Guide (For Canada) A0383818 944 to 952 MHz...

  • Page 117: Upgrading Your System

    Upgrading your system Adding Companion to a mini, midi, maxi, or mega system On a mini system (non-expanded), only module 1 (ports 101 to 132) can be used for Companion Base Stations and/or wireline sets. Module 2 is used for trunk modules only. On a midi system (2- port expansion) ensure that Station Modules 3, or 4, or both are available to connect Norstar sets or Base Stations.
  • Page 118 112 / Upgrading your system To upgrade an RPI-8 to an RPI-16 1. Power down the RPI. 2. Unscrew the grounding straps and plates. 3. Add the second power supply unit (A0385554, NPS 50376L106) and screw down the grounding straps, the grounding plates, and the power supply unit.

  • Page 119: Glossary

    One telephone can have up to four Answer buttons. An Answer button is automatically assigned to a telephone when that telephone is assigned an Answer DN.
  • Page 120 “wired” desk sets. Conference: The Conference feature allows you to establish a three-person call at your Norstar telephone. It can also be used on your Norstar Companion portable. credits: See Portable Credits. defaults: The settings for all Norstar features when the system is first installed.
  • Page 121 See also Receive Signal Strength Indicator. Directory number (DN): A unique number that is automatically assigned to each telephone or data terminal. The DN, also referred to as an internal number, is often used to identify a telephone when settings are assigned during programming.
  • Page 122 Passwords programming. Integrated Services Digital Network (ISDN): A digital telephone service that allows for a combination voice and data connection over a single, high- speed connection. ISDN service can operate over the same copper twisted-pair telephone line as analog telephone service.
  • Page 123 Private line: See Private to. Private to: A line can be assigned, during Installer programming, to one telephone as a private line. The line cannot appear on any other telephone, except the prime telephone for that line. Private lines cannot be placed into line pools.
  • Page 124 Stations in your Norstar Companion system. Registration: The procedure for assigning an extension on the Norstar system to a Companion portable telephone. Registration is controlled using System Coordinator programming and performed “over the air” using the portable itself. Registration password: a...
  • Page 125 They are referred to by line numbers in the same way as physical lines. Transfer: A feature that lets you redirect a call to another telephone in your Norstar system, over a network or outside your Norstar system. It also works with a Norstar Companion portable.
  • Page 126 Cartridges in your system to provide up to 12 additional trunks. Twinning: With the XC system, the ability of users who have both a wireline (desk) telephone and Companion portable telephone to answer calls from either device. Twinning is made possible either through assigning Answer DNs or configuring target lines.

  • Page 127: Index

    Index activating disabled system 1 wireless communication 1 activation key (see UTAM) alarm code Alarm 200 96 Alarm 201 96 Alarm 202 96 Alarm 203 96 Alarm 204 96 Alarm 205 97 Alarm 206 97 Alarm 207 97 Alarm 208 97 Alarm 209 97 Alarm 21 95 Alarm 22 96...
  • Page 128 66 cell radios 66 cells,assignment 65 coverage area 3 Diagnostic Software 4 ID 68 MICS-XC Norstar-Companion Installer Guide portable telephone (see portable telephone) programming 47 Provisioning Record 31 re-evaluation 63 registration 61 system logical identifier 67 wireless...
  • Page 129 Evt 302-1031 S5 100 Evt 303-1031 S5 100 Evt 304-01032 100 Evt 305-01032 S5 101 Evt 306-01031 S5 101 Evt 307-0109100 S5 101 Evt 307-0109101 S5 101 Evt 307-0109102 S5 101 Evt 308-0103 S8 101 Evt 664 S8 101 Evt 665 S4 102 Evt 666 S5 102 Evt 667 S5 102 Evt 668 S5 102...
  • Page 130 38 designation of UTAM Inc. 1 Group Pickup 8 Hunt Groups 7 ICS (see Integrated Communication System) indicators telephone buttons 52 initializing the system Startup programming 55 installation Base Station 1 checklist 9 Combo Cartridge 10 configuring expansion...
  • Page 131 54 Installer 56 System Coordinator 50 System Coordinator Plus 49 plug-top power supply 108 port allocation 20 portable DNs 61 portable registration 72 portable telephone deregistration 76 description 4 DN range 37 features 58 installing 36 – registration 37...
  • Page 132 67 tools 50 using Norstar Remote Utilities (NRU) 4 viewing updates 53 programming basics access 47 indicators, telephone buttons 52 special characters 52 programming record 53 provisioning record 31 using 9 radiated emissions 1 radio credits 64...
  • Page 133 1 plug-top power supply 108 radiated emissions 1 RPI 107 template changing default 56 testing Base Station 87 portable telephone 87 system coverage 88 troubleshooting Base Station 89 portable telephone 89 Remote Power Interconnect twelve-port Expansion Cartridge module numbering 18...
  • Page 134 128 / Index viewing programming 53 Voice Mail, system requirements wireless Call Forward No Answer 8 wireless capabilities (see Companion) wireless communication activation approval 1 – regression key 94 wireless equipment 31 wireless Portable Language Selection 8 wireless, antenna installation –...
  • Page 135 Tell us what you think... This is your document. Nortel wants it to work well for you. Please take a few minutes to answer the questions on the other side of this page. Fax it back to us at the number provided, or mail it to the address below.
  • Page 136 Please circle the most appropriate number on the scale for each question. 1. Overall, are you satisfied with this document? 2. Is it easy to find information in this document? 3. Have you found the information in this document to be technically accurate? 4.
  • Page 138 After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide. Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación Norstar que se encuentra en la contra tapa.

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