Setting The Distribution Mode - Nortel Compact ICS 7.1 Coordinator Manual

Setting the distribution mode

There are three modes of call distribution:
• Broadcast—rings each telephone in the group simultaneously. Calls
are handled one at a time. Subsequent calls are queued. As soon as a
call is picked up, the call next in the queue is presented to the Hunt
Group without having to wait for queue time-out.
In Broadcast mode, a single incoming call rings simultaneously at all
the telephones in a group. This way, all receptionists in the group can
share the load of answering large volumes of calls. All telephones
automatically display the calling line identification (CLID), if
available. A familiar example is a fund-raising campaign where a
group of operators are waiting to take each call as it comes in.
• Sequential—starts the call at the first telephone in the Hunt Group and
distribution is complete when the first idle telephone has been found.
Simultaneous calls can be presented. Distribution is order based.
In Sequential mode, you can program your top salesperson to be the
first member of the group to receive incoming calls.
• Rotary—the call starts at the telephone after the one which answered
the last call. Distribution is complete when the next idle telephone has
been found. Simultaneous calls can be presented. Distribution is order
based.
In Rotary mode, you can ensure that all your helpline people are
receiving calls on an equal basis, rather than one person receiving the
majority of calls. The call rings at one set at a time in a round robin
fashion.
If a Hunt Group has available members but nobody answers the call, the
call is rerouted through the list until someone answers the call. If all lines
are busy, the call is routed according to whatever has been set for the busy
line setting. Refer to 'Programming busy line setting' on page 170.
At Hunt groups, press ≠. The display shows Show group.
1.
2. Enter the Hunt Group number you want to program (1-6) or press
' to scroll through the groups.
Press ≠. The display shows Member DNs:.
3.
Press ' until the display shows Mode.
4.
Press CHANGE to set the mode: Sequential, Rotary, Broadcast.
5.
N0130955 01
Programming Hunt Groups / 169
Compact ICS 7.1 System Coordinator Guide