Reporting Safety Defects; Limited Warranty; Qr Codes For Rescue Card; Data Storage - Mercedes-Benz Sprinter 2019 Operating Instructions Manual

24 General notes
to have the problem diagnosed and rectified. If
the problem is not resolved to your satisfaction,
please contact an authorized Mercedes-Benz
Center again or write to one of the following
addresses.
In the USA:
Daimler Vans USA, LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
Customer Relations Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9

Reporting safety defects

USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S. Fed‐
eral Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act of
1966".
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Daimler Vans
USA, LLC.
If NHTSA receives similar complaints, it may open
an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or Daimler Vans USA,
LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://
www.safercar.gov, or write to Administrator,
NHTSA, 400 Seventh Street, SW., Washington,
DC 20590, USA.
You can find more information on vehicle safety
under: http://www.safercar.gov

Limited Warranty

* NOTE Damage to the vehicle arising from
violation of these operating instructions.
Damage to the vehicle can arise from viola‐
tion of these operating instructions.
Such damage is not covered by either
Mercedes-Benz Limited Warranty or new or
used-vehicle warranty.
Observe the instructions in these oper‐
#
ating instructions on proper operation
of your vehicle as well as regarding pos‐
sible vehicle damage.

QR codes for rescue card

The QR code stickers are affixed to the B-pillar on
the driver's and co-driver's side. In the event of
an accident, emergency services can use the QR
code to quickly determine the corresponding res‐
cue card for your vehicle. The current rescue card
contains, in compact form, the most important
information about your vehicle e.g. the routing of
electric cables.
Further information can be found at http://
www.mercedes-benz.de/qr-code.

Data storage

Electronic control units
Electronic control units are installed in your vehi‐
cle. Some of these are necessary for the safe
operation of your vehicle, while some assist you
when driving (driver assistance systems). In addi‐
tion, your vehicle provides comfort and entertain‐
ment functions, which are also made possible by
electronic control units.
The electronic control units contain data memo‐
ries which can temporarily or permanently store
technical information about the vehicle's operat‐
ing state, component loads, maintenance require‐
ments and technical events or malfunctions.
In general, this information documents the state
of a component part, a module, a system or the
surroundings such as:
operating states of system components (e.g.
R
fluid levels, battery status, tire pressure)
status messages concerning the vehicle and
R
its individual components (e.g. number of
wheel revolutions/speed, deceleration, lateral