Mercedes-Benz Sprinter 2011 Service And Warranty Information
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Mercedes-Benz Sprinter 2011 Service And Warranty Information

Mercedes-Benz Sprinter 2011 Service And Warranty Information

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Summary of Contents for Mercedes-Benz Sprinter 2011

  • Page 1 Sprinter Service and Warranty Information 2011...

  • Page 2: Warranty Coverage At A Glance

    Short Term Long Term Diesel Engine Limited Warranty The following terms are referred to in this booklet as: Vehicle Distributor / Vehicle Warrantor Parts Distributor Mercedes-Benz USA, LLC One Mercedes Drive Montvale, NJ 07645-0350 Mercedes-Benz USA, LLC is a Daimler company.
  • Page 3 Original Owner’s Name Street Address City and State Zip Code Vehicle Identification Number (VIN) Warranty Start Date (In-Service Date) Mileage at Delivery Selling authorized Sprinter Dealer Code City State Second Owner’s Name Third Owner’s Name Street Address Street Address City and State Zip Code City and State Zip Code...
  • Page 4 IMPORTANT This booklet contains the warrantor's limited warranties. It should be kept in your vehicle and presented to your authorized Sprinter Dealer if any warranty service is needed. The limited warranty text begins on ( Page 4) of this booklet.

  • Page 5: Table Of Contents

    Contents Your Legal Rights Under These Limited Warranties ......4 What’s Covered New Vehicle Limited Warranty ......... 5 Diesel Engine Limited Warranty .

  • Page 6: Your Legal Rights Under These Limited Warranties

    Service and Warranty Your Legal Rights Under These Limited Warranties The limited warranties contained in this booklet are the only express warranties that the vehicle warrantor makes for your vehicle. These limited warranties give you specific legal rights. You may also have other rights that vary from state to state. For example, you may have some implied warranties, depending on the state where your vehicle was sold or is registered.

  • Page 7: What's Covered

    (except Genuine Mercedes-Benz accessories de- signed for Sprinter, and installed by an authorized Sprinter Dealer). Be sure you get a copy of any warranty that applies...
  • Page 8 Service and Warranty What's Covered New Vehicle Limited Warranty: (cont’d) F. When It Ends H. If Your Vehicle Leaves the United States (We Include U.S. Possessions The New Vehicle Limited Warranty lasts for and Territories as Part of the United 36 months from the date it begins or for States for Warranty Purposes): 36,000 miles on the odometer, whichever...

  • Page 9: Diesel Engine Limited Warranty

    Service and Warranty What's Covered Diesel Engine Limited Warranty A. Who Is Covered? D. Towing Costs Are Covered You are covered by the Diesel Engine Lim- The Diesel Engine Limited Warranty covers ited Warranty for up to 5 years or 100,000 the cost of towing your vehicle to the near- miles on the odometer, whichever comes est authorized Sprinter Dealer if your vehi-...

  • Page 10: Restraint System Limited Warranty

    Service and Warranty What's Covered Corrosion Warranty (cont’d) C. How Long It Lasts The Corrosion limited warranty starts when your New Vehicle Limited Warranty begins, see ( Page 5). This limited war- ranty has two time-and-mileage limits: • For sheet metal panels, the limit is 36 months, with no mileage limit.

  • Page 11: What's Not Covered

    Your Limited Warranties • installing non-Genuine Mercedes-Benz parts, components, or equipment (such These actions will void your limited warran- as a non-Genuine Mercedes-Benz radio ties: or speed control); and • disconnecting, tampering with, or alter- • using special non-Genuine Mercedes- ing the odometer will void your warran- Benz materials or additives.

  • Page 12: Maintenance Costs Not Covered

    Service and Warranty What's Not Covered Maintenance Costs Not Covered Certain Kinds of Corrosion Not Covered Your limited warranties do not cover the Your limited warranties do not cover the costs of repairing damage caused by poor following: or improper maintenance. Nor do they cov- •...

  • Page 13: Other Exclusions

    Service and Warranty What's Not Covered Other Exclusions Total Loss, Salvage, Junk, or Scrap Ve- hicles Not Covered Your limited warranties do not cover the A vehicle has no warranty coverage of any costs of repairing damage or conditions kind if: caused by any of the following: •...

  • Page 14: Other Terms Of Your Warranties

    Service and Warranty Other Terms of Your Warranties Exchanged Parts May Be Used in War- Pre-Delivery Service ranty Repairs In the interest of customer satisfaction, A defect in or damage to the mechanical, the vehicle warrantor may offer exchange electrical, sheet-metal, paint, trim, and service on some vehicle parts.

  • Page 15: Emission Warranties Required By Law

    Service and Warranty Emission Warranties Required By Law Federal Emission Warranty - Diesel- Heavy Duty Vehicle A. Parts Covered for 5 Years or 100,000 VI. Fuel Evaporative Control Fuel Tank (with Vent Valve and Fuel Filler Neck) Miles VII. Exhaust / Diesel Exhaust Fluid (DEF) System Diesel equipped heavy duty vehicles have DEF Delivery Pump (with Pressure Sensor) a diesel engine Emission Warranty which...

  • Page 16: California Emission Warranty - Diesel Medium Duty

    Service and Warranty Emission Warranties Required By Law California Emission Warranty Diesel Engine Medium Duty Vehicles Products Warranted This Emission Control System Warranty Your emission control system may include applies to Diesel Engine Medium Duty parts such as the fuel injection system and Vehicles certified with the California Air engine electronic control module.
  • Page 17 Service and Warranty Emission Warranties Required By Law California Emission Warranty (cont’d) OWNER'S WARRANTY RESPONSIBILITIES: As the vehicle owner, you are responsible A warranted part which is scheduled for re- for the performance of the required main- placement as required maintenance is tenance listed in your Maintenance Book- warranted up to the first scheduled re- let.
  • Page 18 Service and Warranty Emission Warranties Required By Law California Emission Warranty (cont’d) Coverage SHORT-TERM EMISSION-RELATED PARTS (CA, CT, MA, MD, ME, NJ, NM, OR, PA, RI, VT, WA): VIII. Engine Emissions Control Systems/Sensors I. Air Induction System Accelerator Pedal Module Air Cleaner Housing Camshaft Position Sensor Charge Air Cooler...
  • Page 19 Service and Warranty Emission Warranties Required By Law California Emission Warranty (cont’d) Coverage LONG-TERM EMISSION-RELATED PARTS (CA, CT, MA, MD, ME, NJ, NM, OR, PA, RI, VT, WA): Part Description: Charge Air Cooler Charge Air Distribution Line DEF Control Module DEF Delivery Pump (with Pressure Sensor) DEF Tank (with Temperature Sensor and Fluid Level Gauge)

  • Page 20: Warranty Limitations

    Genuine performed by any available repair location Mercedes-Benz approved parts. or by any individual using any replacement parts. A part not being available within 30 The vehicle warrantor is not responsible...

  • Page 21: How To Get Warranty Service

    Service and Warranty How to Get Warranty Service Where to Take Your Vehicle give you the same limited warranty serv- ice you receive in the United States. A. In the United States • If the authorized dealership charges you (We Include U.S. Possessions and Terri- for repairs which you feel should be cov- tories as Part of the United States for ered under your limited warranty, please...

  • Page 22: How To Get Tow Service - U.s. Or Canada Only

    Service and Warranty How to Get Warranty Service Where to Take Your Vehicle (cont’d) E. Notice: B. If Unable to Contact 24-Hour Towing Assistance: If your vehicle is registered outside of the If you are unable to contact 24-Hour Tow- United States, and you have not followed ing Assistance and you obtain towing serv- the procedure set out above, your vehicle...

  • Page 23: Further Steps You Can Take And How To Get More Information

    Service and Warranty How to Get Warranty Service Further Steps You Can Take and How to Getting Service Under the California Get More Information Emission Warranty If you think your authorized Sprinter Dealer A. What to Do If You Fail a Smog Check has wrongly denied you emission-warranty coverage, follow the steps described on If a vehicle fails a state Smog Check test...
  • Page 24 Service and Warranty How to Get Warranty Service Getting Service Under the California Emission Warranty (cont’d) C. Emergency Emission Warranty Service If you need emergency service under this repair and on the appropriate hourly labor limited warranty and an authorized Sprint- rate in the geographic area where you had er Dealer is not readily available, you may the work done.

  • Page 25: How To Deal With Warranty Problems

    Service and Warranty How to Deal with Warranty Problems Steps to Take A. In General C. If Your Problem Still Is Not Resolved* Normally, warranty problems can be re- If you can not resolve your warranty prob- solved by your authorized Sprinter Dealer’s lem after following the two steps described sales or service departments.

  • Page 26: Helpful Addresses And Telephone Numbers

    Service and Warranty How to Deal with Warranty Problems Steps to Take (cont’d) Helpful Addresses and Telephone Num- bers Here is the address and telephone number of the Customer Assistance Center that can help you wherever you happen to be. Contact: Customer Assistance Center Three Mercedes Drive...

  • Page 27: Optional Service Contract

    Service and Warranty Optional Service Contract Optional service contracts available through the vehicle distributor offer valua- ble protection against repair costs when these warranties do not apply. They com- plement but do not replace the warranty coverages outlined in this booklet. Several plans may be available, covering various time-and-mileage periods.

  • Page 28: Maintenance

    Genuine Mercedes-Benz parts to other documentation of work you’ve had maintain your vehicle. done on your vehicle in your Maintenance...
  • Page 29 Service and Warranty Notes...
  • Page 30 Service and Warranty Notes...
  • Page 31 Service and Literature Reprinting, translation and copying, even of excerpts, are not permitted without our prior authorization in writing. Press time August, 2010 Printed in U. S. A. Internet For further information please visit www.mbsprinterusa.com. Models 2500, 3500...
  • Page 32 Order No. 4515-5111-13 Edition A 2011, © 2010 Mercedes-Benz USA, LLC, A Daimler Company...

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