Ricoh MP C2504 Field Service Manual page 1001

6. Troubleshooting
If the symptom is not resolved, escalate the issue using the normal process, together with the following
information for further investigation.
• SC sub code (SC672-10 or 99)
• Date/time of problem occurrence
• Factor(s) that trigger the problem (ex. SC672-11 occurred 3 minutes after tuning ON the main
power switch.)
• Occurrence frequency (ex. One out of ten times when turning ON the main power switch)
• Parts replaced
• Date/time when parts were replaced
992