Ricoh Aficio MP C2500 EFI Troubleshooting Manual
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Ricoh Aficio MP C2500 EFI Troubleshooting Manual

Troubleshooting guide
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See also: Feature Manual
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
When the Machine Does Not Operate as Wanted
1
Troubleshooting When Using the Copy Function
2
Troubleshooting When Using the Facsimile Function
3
Troubleshooting When Using the Printer Function
4
Troubleshooting When Using the Scanner Function
5
Adding Paper, Toner and Staples
6
Clearing Misfeeds
7
Remarks
8

Operating Instructions

Troubleshooting

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Summary of Contents for Ricoh Aficio MP C2500 EFI

  • Page 1: Operating Instructions

    Operating Instructions Troubleshooting When the Machine Does Not Operate as Wanted Troubleshooting When Using the Copy Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Adding Paper, Toner and Staples Clearing Misfeeds Remarks Read this manual carefully before you use this machine and keep it handy for future reference.
  • Page 2 Acrobat are registered trademarks of Adobe Systems, Incorporated. PCL is a registered trademark of Hewlett-Packard Company. Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh Company Limited. PictBridge is a trademark. Other product names used herein are for identification purposes only and might be trademarks of their respective companies.

  • Page 3: Manuals For This Machine

    Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. ❖ About This Machine Be sure to read the Safety Information in this manual before using the ma- chine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.
  • Page 4 ❖ Other manuals • Manuals for This Machine • Safety Information • Quick Reference Copy Guide • Quick Reference Fax Guide • Quick Reference Printer Guide • Quick Reference Scanner Guide • PostScript3 Supplement • UNIX Supplement • Manuals for DeskTopBinder Lite •...

  • Page 5: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine ..................i How to Read This Manual ..................1 Symbols ........................1 1. When the Machine Does Not Operate as Wanted Indicators........................3 Checking Machine Status and Settings...............4 When an Indicator to the Right of a Function Key is Lit ........7 When You Have Problems Operating the Machine..........8 When a Job is Not Performed................13 2.
  • Page 6 5. Troubleshooting When Using the Scanner Function When Scanning is Not Done as Expected ............65 When You Cannot Send Scanned Files .............66 When Stored Files Cannot be Accessed ..............66 When You Cannot Browse the Network to Send a Scanned File ......66 When the TWAIN Driver Cannot be Started ............
  • Page 7 8. Remarks Where to Put Your Machine ................117 Machine Environment ....................117 Moving........................118 Power Connection....................119 Access to the Machine ...................120 Maintaining Your Machine ................121 Cleaning the Exposure Glass.................121 Cleaning the Exposure Glass Cover ..............122 Cleaning the Auto Document Feeder..............122 Cleaning the Dustproof Glass ................123 INDEX.......................

  • Page 9: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the "Safety Information" section of About This Ma- chine.

  • Page 11: Indicators

    1. When the Machine Does Not Operate as Wanted This section explains basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section explains Indicators displayed when the machine requires the user to remove misfed paper, add paper, or other perform other procedures. x: Misfeed indicator Appears when a misfeed occurs.

  • Page 12: Checking Machine Status And Settings

    When the Machine Does Not Operate as Wanted Checking Machine Status and Settings You can check the machine's system status. ❖ Maintenance Info You can check the following items under [Maintenance Info]: • [Remaining Toner] Displays the amount of remaining toner. •...
  • Page 13 Checking Machine Status and Settings ❖ Machine Address Info You can check the following items under [Machine Address Info]: • [Fax No.] Displays the machine's fax number. • [H.323 Own Fax No.] Displays the machine's alias telephone number. • [SIP User Name] Displays the machine's SIP user name.
  • Page 14 When the Machine Does Not Operate as Wanted Press each tab and check its contents. After checking the information, press[Exit]. The previous screen returns. Note ❒ [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear only when these errors occur. ❒...

  • Page 15: When An Indicator To The Right Of A Function Key Is Lit

    When an Indicator to the Right of a Function Key is Lit When an Indicator to the Right of a Function Key is Lit When an indicator to the right of a function key lights up, press the correspond- ing function key. Then, follow the instructions displayed on the control panel. Problem Cause Solution...

  • Page 16: When You Have Problems Operating The Machine

    When the Machine Does Not Operate as Wanted When You Have Problems Operating the Machine The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed. Problem Cause Solution This message appears when you Wait for the machine to get ready.
  • Page 17 When You Have Problems Operating the Machine Problem Cause Solution The main power indica- This occurs in the following cases: Close the exposure glass cover or tor continues blinking ADF, and check if the machine is • The exposure glass cover or and does not turn off communicating with a computer.
  • Page 18 When the Machine Does Not Operate as Wanted Problem Cause Solution An error message re- • When a misfeed message ap- Clear misfed paper, and then mains, even if misfed pears, it remains until you open and close the front cover. paper is removed.

  • Page 19: Document Server

    When You Have Problems Operating the Machine ❖ Document Server Problem Cause Solution The number of scanned pages ex- To store scanned pages as a file, " Exceeded max. ceeds the capacity per file of the press [Store File]. Scanned data is number of pages Document Server.

  • Page 20: This Machine

    When the Machine Does Not Operate as Wanted Problem Cause Solution You want to check print You can print a single copy with- Check print quality by printing quality before making a out specifying the setting again. out only the first set using the {Sample Copy} key.

  • Page 21: When A Job Is Not Performed

    When a Job is Not Performed When a Job is Not Performed If you cannot execute a function, it may be that the machine is being held up by another function. If you cannot execute a function, terminate any other functions currently active, and then try executing the function again.
  • Page 22 When the Machine Does Not Operate as Wanted ❖ Function Compatibility The chart shows Function Compatibility when print priority is set to "Inter- leave". See "Print Priority", General Settings Guide. |: Simultaneous operations are possible. $: Operation is enabled when the relevant function key is pressed and re- mote switching (of the scanner/external extension) is done.

  • Page 23: Twain Scanning

    When a Job is Not Performed Mode after you select Copy Facsimile Printer Mode before you select | | | | | | | | | | | → → → | | | | | | | | | Printer Data Reception | | | ❍...
  • Page 24 When the Machine Does Not Operate as Wanted Note ❒ Stapling cannot be used at the same time for multiple functions. ❒ If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display mode”.

  • Page 25: Troubleshooting When Using The Copy Function

    2. Troubleshooting When Using the Copy Function This section explains likely causes of and possible solutions for copier function problems. When a Message Appears This section explains the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒...
  • Page 26 Troubleshooting When Using the Copy Function Message Cause Solution The Punch function cannot be The following paper sizes are Cannot punch used with paper size selected. available for Punch mode: A3L, this paper size. B4L, A4KL, B5KL, A5K, 11"×17"L, Legal(8 "×14")L, Letter(8 "×11")KL, Half Let-...
  • Page 27 When a Message Appears Message Cause Solution Document Server or Scanner To cancel the job in process, press Orig. is being [Exit], and then press the {Docu- function is in use. scanned by an- ment Server} or {Scanner} key. other function. Next, press the {Clear/Stop} key.

  • Page 28: When You Cannot Make Clear Copies

    Troubleshooting When Using the Copy Function When You Cannot Make Clear Copies This section explains likely causes of and possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image density is too high. Adjust the image density. See "Adjusting Copy Image Density", Copy/Document Server Refer- ence.
  • Page 29 When You Cannot Make Clear Copies Problem Cause Solution Copies are too light. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Ma- chine. Parts of images are not The original is not set correctly.

  • Page 30: When You Cannot Make Copies As Wanted

    Troubleshooting When Using the Copy Function When You Cannot Make Copies as Wanted This section explains likely causes of and possible solutions for unclear copies. ❖ Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded ex- Load paper only as high as the ceeds the capacity of the machine.
  • Page 31 When You Cannot Make Copies as Wanted Problem Cause Solution Staples are wrongly po- Originals are not set correctly. Check the correct position to sitioned. place the originals. See "Staple", Copy/Document Server Refer- ence. You cannot combine Selected functions cannot be used Check the combination of func- several functions.
  • Page 32 Troubleshooting When Using the Copy Function ❖ Edit Problem Cause Solution In Double Copies Combination of original and Select A3L for A4K originals mode, parts of the orig- copy paper is not correct. and A4 for A5 originals (when inal image are not cop- copying at a ratio of 100%).
  • Page 33 When You Cannot Make Copies as Wanted ❖ Combine Problem Cause Solution You cannot make a You selected a setting (“Open to Change the setting. See "Orienta- book from Booklet or left”or “Open to right”) that does tion: Booklet, Magazine", General Magazine mode by not match the orientation of orig- Settings Guide.

  • Page 34: When Memory Is Full

    Troubleshooting When Using the Copy Function When Memory is Full This section explains likely causes of and possible solutions for problems related to full memory. Message Cause Solution The scanned originals exceeds Press [Cancel] to copy scanned Memory is full. the number of pages that can be originals and cancel the scanning nn originals...

  • Page 35: Troubleshooting When Using The Facsimile Function

    3. Troubleshooting When Using the Facsimile Function This chapter explains likely causes of and possible solutions for facsimile func- tion problems. Adjusting the Volume The following describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. ❖...
  • Page 36 Troubleshooting When Using the Facsimile Function Check that [General Settings] screen appears. Press [Adjust Sound Volume]. Press [Lower] or [Louder] to adjust the volume, and then press [OK]. Press {User Tools/Counter} key. AMG003S The standby display appears. Note ❒ You can adjust the On Hook volume when you press the [On Hook]. See "On Hook Dial", Facsimile Reference.

  • Page 37: When A Message Appears

    When a Message Appears When a Message Appears This section explains the machine's main messages. If other messages appear, follow their instructions. Message Cause Solution Original jammed during Memory Place originals that have not been Put original Transmission. scanned on the exposure glass or back, check it ADF again.
  • Page 38 Troubleshooting When Using the Facsimile Function Message Cause Solution The destination list is being up- Wait until the message disap- Updating the dated from the network using pears. Do not switch off the pow- destination SmartDeviceMonitor for Admin er while this message is list...
  • Page 39 When a Message Appears Message Cause Solution The name of the computer or Check whether the computer Cannot find the folder entered as the destination name and the folder name for the specified path. is wrong. destination are correct. Please check the settings.
  • Page 40 Troubleshooting When Using the Facsimile Function Message Cause Solution Cannot find the DNS server, • Check that the DNS server Check whether SMTP Server or folder for for- IPv4 address is correctly pro- there are any warding. grammed using Web Image network prob- Monitor.
  • Page 41 When a Message Appears Message Cause Solution E-mail transmission was refused • Check that the machine e-mail Check whether by SMTP authentication, POP be- address is correctly pro- there are any fore SMTP authentication or grammed from File Transfer network prob- login authentication of the com- under System Settings.
  • Page 42 Troubleshooting When Using the Facsimile Function Message Cause Solution Cannot log on to the • Check that the user name and Check whether POP3/IMAP4 server. password of the E-mail Ac- there are any count are correctly pro- network prob- grammed using File Transfer lems.
  • Page 43 When a Message Appears Message Cause Solution Cannot log on to the • Check that the user name and Check whether POP3/IMAP4 server. password of the E-mail Ac- there are any count are correctly pro- network prob- grammed from File Transfer lems.

  • Page 44: When You Cannot Send Or Receive Fax Messages As Wanted

    Troubleshooting When Using the Facsimile Function When You Cannot Send or Receive Fax Messages as Wanted This section explains likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception Problem Cause Solution Both transmission and The modular cord may be discon- Make sure that the modular cord receiving are impossi- nected.
  • Page 45 When You Cannot Send or Receive Fax Messages as Wanted Problem Cause Solution To cancel a Memory If the original is being sent or if it is in standby, press {Clear/Stop} Transmission. key or [Check / Stop Transmission File]. See "Canceling a Transmis- sion", Facsimile Reference.
  • Page 46 Troubleshooting When Using the Facsimile Function ❖ Printing Problem Cause Solution Print is slanted. The tray's side fences might not Check the side fences are locked. be locked. See p.84 “Changing the Paper Size”. Print is slanted. The paper is fed at a slant. Load the paper correctly.
  • Page 47 When You Cannot Send or Receive Fax Messages as Wanted Problem Cause Solution Background of received Image density is too high. Adjust scan density. See "Image images appears dirty. Density (Contrast)", Facsimile Images from the back of Reference. the page appear. Printed or sent images The ADF, exposure glass or scan- Clean them.

  • Page 48: When Memory Is Full

    Troubleshooting When Using the Facsimile Function ❖ Others Problem Cause Solution All fax documents When about one hour passes af- If any documents have been lost stored in memory have ter power to the machine is for this reason, a Power Failure been lost.

  • Page 49: If An Error Report Is Printed

    If an Error Report is Printed If an Error Report is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original. If an error occurs during reception, ask the sender to resend the document.

  • Page 50: Turning Off The Main Power / In The Event Of Power Failure

    Troubleshooting When Using the Facsimile Function Turning Off the Main Power / In the Event of Power Failure This section explains the machine status when the power is turned off or if the power fails. R CAUTION: • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).

  • Page 51: When An Error Occurs Using Internet Fax

    When an Error Occurs Using Internet Fax When an Error Occurs Using Internet Fax This section explains reports that the machine sends if an Internet Fax error oc- curs. Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message.
  • Page 52 Troubleshooting When Using the Facsimile Function...

  • Page 53: Troubleshooting When Using The Printer Function

    4. Troubleshooting When Using the Printer Function This chapter explains likely causes of and possible solutions for printer function problems. When a Message Appears during Installation of the Printer Driver This section explains what to do if a message appears when installing the printer driver.

  • Page 54: Windows 2000

    Troubleshooting When Using the Printer Function Windows 2000 The following describes the installation procedure on Windows 2000. On the [Start] menu, point to [Settings], and then click [Printers]. Double-click the Add Printer icon. Follow the instructions in Add Printer Wizard. If the CD-ROM drive is D, the source files of the printer driver are stored in the following location: •...

  • Page 55: Windows Nt 4.0

    When a Message Appears during Installation of the Printer Driver Windows NT 4.0 The following describes the installation procedure on Windows NT 4.0. On the [Start] menu, point to [Settings], and then click [Printers]. Double-click the Add Printer icon. Follow the instructions in Add Printer Wizard. If the CD-ROM drive is D, the source files of the printer driver are stored in the following location: •...

  • Page 56: If Usb Connection Fails

    Troubleshooting When Using the Printer Function If USB Connection Fails This section explains how to troubleshoot a problem related to USB connection. Problem Cause Solution The machine is not au- The USB cable is not connected Turn off the power of the ma- tomatically recognized.

  • Page 57: When A Message Appears

    When a Message Appears When a Message Appears This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. Reference Before turning the main power off, see "Turning On/Off the Power", About This Machine.

  • Page 58: Alert Messages

    Troubleshooting When Using the Printer Function Alert Messages This section describes the machine alert messages. Message Cause Solution • IEEE 802.11b interface unit Turn off the machine and check Cannot connect was not inserted when the the IEEE 802.11b interface unit is with the wire- machine was turned on, or it inserted correctly.
  • Page 59 When a Message Appears Message Cause Solution • The login user name or pass- • Check your login user name Authentication word entered is incorrect. and password. has failed. • The machine currently cannot • Contact the administrator. perform authentication. An error has occurred in the par- Turn off the main power switch, Parallel I/F...

  • Page 60: Checking The Error Log

    Troubleshooting When Using the Printer Function Checking the Error Log If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel. Press the {Printer} key to display the printer screen. AMK021S Press [Error Log].

  • Page 61: When You Cannot Print

    When You Cannot Print When You Cannot Print Use the following procedures if printing does not start even after performing [Print]. Problem Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine.
  • Page 62 Troubleshooting When Using the Printer Function Problem Cause Solution Printing does not start. If the machine is operating in an Check access point settings when extended wireless LAN, the re- in the infrastructure mode. De- ceiver's MAC address may be pending on the access point, cli- preventing communication with ent access may be limited by...
  • Page 63 When You Cannot Print ❖ When the machine is connected to the computer using the interface cable The following shows how to check the print port when the data-in lamp does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2.

  • Page 64: Other Printing Problems

    Troubleshooting When Using the Printer Function Other Printing Problems This section explains likely causes of and possible solutions for problems that can occur when printing from a computer. Problem Cause Solution Print is smudges. Settings for thick • PCL 5c/6 and PostScript 3 paper have not Select [Thick] in the [Type:] list on the [Paper] tab.
  • Page 65 Other Printing Problems Problem Cause Solution The printed im- With certain In the application, change the layout, character size, and age is different functions, such character settings. from the image as enlargement on the compu- and reduction, ter's display. image layout might be differ- ent to that on the computer dis-...
  • Page 66 Troubleshooting When Using the Printer Function Problem Cause Solution When D is blink- White lines ap- Add toner. See p.90 “Adding Toner”. pear. ing, toner is be- ginning to run out. When printing If the printer If you want to print accurately, set the printer driver to graphics, the out- driver is config- print without using the graphics command.
  • Page 67 Other Printing Problems Problem Cause Solution There is consid- Processing time If the data-in lamp is blinking, data has been received by erable delay be- depends on data the printer. Wait for a moment. tween the print volume. High Making the following setting on the printer driver may start instruction volume data, reduce the computer's workload.
  • Page 68 Troubleshooting When Using the Printer Function Problem Cause Solution Images are cut You may be us- Use the same size paper as that selected in the applica- off, or excess is ing paper small- tion. If you cannot load paper of the correct size, use the printed.
  • Page 69 Other Printing Problems Problem Cause Solution Duplex printing You have loaded Specify another paper type. is malfunction- thick paper heav- ing. ier than 90g/m Duplex printing Duplex printing Change the Paper Type setting for the tray to [2 Sided is malfunction- cannot be done Copy] on the System Settings menu.
  • Page 70 Troubleshooting When Using the Printer Function Problem Cause Solution Changes to print- The correct print- Make only minor adjustments to the [Balance Adjust- er driver colour er driver settings ments] setting on the printer driver's [Change User Set- settings produce are not made.
  • Page 71 Other Printing Problems Problem Cause Solution Printing by Blue- • A communi- • Remove the machine from close proximity with tooth is slow. cation error IEEE802.11b wireless LAN devices. might have • If there are active IEEE802.11b wireless LAN devices occurred.

  • Page 72: When Pictbridge Printing Does Not Work

    Troubleshooting When Using the Printer Function When PictBridge Printing Does Not Work This section explains likely causes and possible solutions for problems that can occur when PictBridge printing. Problem Cause Solution PictBridge is not available. There is a problem with the USB Use the following procedure to connection or the PictBridge set- check the connection and set-...

  • Page 73: When Scanning Is Not Done As Expected

    5. Troubleshooting When Using the Scanner Function This chapter explains likely causes of and possible solutions for scanner function problems. When Scanning is Not Done as Expected This section explains causes and remedies when scan results are not as expected. Problem Cause Solution...

  • Page 74: When You Cannot Send Scanned Files

    Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following sections explain likely causes of and solutions for Network Deliv- ery and E-mail Sending-related problems. When Stored Files Cannot be Accessed This section explains likely causes of and possible solutions for job access-relat- ed problems.

  • Page 75: When Stored Files Cannot Be Edited

    When You Cannot Send Scanned Files When Stored Files Cannot be Edited This section explains likely causes of and possible solutions for the TWAIN driv- er failing to operate. Problem Cause Solution Stored files cannot be Limits have been imposed using Contact the administrator.

  • Page 76: When A Message Is Displayed

    Troubleshooting When Using the Scanner Function When a Message is Displayed This section explains likely causes of and possible solutions for error messages that may appear on the machine's control panel. When a Message is Displayed on the Control Panel This section explains causes and remedies if an error message appears on the display of the control panel.
  • Page 77 When a Message is Displayed Message Cause Solution The number of files exceeded the Reduce the number of files and Exceeded max. maximum number possible. send them again. number of files which can be sent at the same time. Reduce the number of the selected files.
  • Page 78 Troubleshooting When Using the Scanner Function Message Cause Solution The specified group contains To select destinations for sending The specified some destinations for sending by by email, press [Select] for the group contains e-mail and some destinations for message displayed on the e-mail some destina- sending by Scan to Folder.
  • Page 79 When a Message is Displayed Message Cause Solution You cannot change the name of a Delete the password after cance- Selected file is file whose status is “Waiting” or ling delivery or completing edit- currently in that is being edited with Desk- ing.
  • Page 80 Troubleshooting When Using the Scanner Function Message Cause Solution While a file was being sent, a net- Try the operation once more. If Transmission has work error occurred and the file the message is still shown, the failed. To check could not be sent correctly.
  • Page 81 When a Message is Displayed Message Cause Solution The correct protect destination Make sure the protection code is Entered protec- code was not entered. correct, and then enter it again. tion code for See "Registering a Protection destination is Code", General Settings Guide. incorrect.
  • Page 82 Troubleshooting When Using the Scanner Function Message Cause Solution Because of insufficient hard disk Try one of the following measures: Memory is full. space, the first page could not be Cannot scan. The • Wait for a while, and then re- scanned.

  • Page 83: When A Message Is Displayed On The Client Computer

    When a Message is Displayed When a Message is Displayed on the Client Computer This section explains likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver. Important ❒ If an error message that is not included in this section appears, turn off the main power switch of the machine, and then turn it on again.
  • Page 84 Troubleshooting When Using the Scanner Function Message Cause Solution The TWAIN scanner function Contact your service representa- Scanner is not cannot be used on this machine. tive. available on the specified de- vice. • The machine's main power • Set the main power switch to Scanner is not switch is off.
  • Page 85 When a Message is Displayed Message Cause Solution Scanner memory is insufficient. • Reset the scan size. Insufficient memory. Reduce • Lower the resolution. the scanning ar- • Set with no compression. See TWAIN Driver help. The problem may be due to the following cause: •...
  • Page 86 Troubleshooting When Using the Scanner Function Message Cause Solution A communication error has oc- Check whether the client compu- Communication curred on the network. ter can use the TCP/IP protocol. error has oc- curred on the network. A function of the machine other Wait for a while and reconnect.

  • Page 87: Adding Paper, Toner And Staples

    6. Adding Paper, Toner and Staples This chapter explains troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section explains what to do when paper runs out and needs reloading. R CAUTION: • When loading paper, take care not to trap or injure your fingers. Tray 1 and LCT use A4 K exclusively.

  • Page 88: Loading Paper Into The Paper Trays

    Adding Paper, Toner and Staples Loading Paper into the Paper Trays The following procedure explains loading paper (in paper tray 2 as an example). Important " × 11" K, contact your ❒ Tray 1 uses only A4 K paper. If you want to load 8 service representative.

  • Page 89: Loading Paper Into The Large Capacity Tray

    Loading Paper Carefully push the paper tray fully in. Note ❒ If you load a paper size that is not selected automatically, you will need to specify the paper size with the control panel. Following paper sizes that are not selected automatically. •...
  • Page 90 Adding Paper, Toner and Staples With the print side up, align all four sides of two paper stacks, and then load them next to each other in the tray. Each side has a limit of 1,000 sheets. AMJ004S Push the paper tray slowly in until it stops.
  • Page 91 Loading Paper Orientation-Fixed Paper or Two-Sided Paper The following explains loading paper whose orientation and print side is speci- fied (letterhead paper). Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed.

  • Page 92: Changing The Paper Size

    Adding Paper, Toner and Staples Changing the Paper Size This section explains how to change a paper size. Procedures for changing the paper size differ depending on the tray (tray 1 or other optional paper tray units). Make sure you are following the appropriate procedure before you begin.
  • Page 93 Changing the Paper Size Release the lock on the side fences. AMJ015S While pressing down the release lever, slide the side fences until they are aligned the paper size you want to load. AMJ016S Slide the end fence until it is aligned with the size of paper to you want to load.
  • Page 94 Adding Paper, Toner and Staples Square the paper and load it print side up. AMJ002S Re-lock the side fences again. AMJ015S Carefully slide the paper tray fully in. Check the size on the display. Note ❒ If there is space between the side fence and paper, bring the side fence flush against the edge of the paper.
  • Page 95 Changing the Paper Size Changing to a Size That is Not Automatically Detected If you load a paper size that is not selected automatically, you need to specify the paper size with the control panel. Important ❒ Following paper sizes that are not selected automatically. •...
  • Page 96 Adding Paper, Toner and Staples Press [Tray Paper Settings] tab. Select the tray for which you want to change the paper settings. Press either of [Tray Paper Size: Tray 2] to [Tray Paper Size: Tray 4]. Select the loaded paper size and feed direction, and then press [OK]. The set paper size and feed direction is displayed.
  • Page 97 Changing the Paper Size Press the {User Tools/Counter} key. AMG003S The initial display is shown. Note ❒ If you want to print on paper that is selected automatically after printing on a paper size that is not selected automatically, you must return the set- ting to “Auto Detect”.

  • Page 98: Adding Toner

    Adding Paper, Toner and Staples Adding Toner This section explains adding and storing toner. R WARNING: • Do not store toner, used toner, or toner containers in a place with an open flame. The toner might ignite and cause burns or a fire. R CAUTION: •...

  • Page 99: Inserting Toner

    Adding Toner Note ❒ You can check name of the required toner name and the replacement proce- DAdd Toner dure using the " " screen. ❒ Press [System Status] to check contact number where you can order supplies. See p.4 “Checking Machine Status and Settings”. ❒...

  • Page 100: Sending Fax Messages When Toner Has Run Out

    Adding Paper, Toner and Staples Sending Fax Messages When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send fax documents. Important ❒...

  • Page 101: Maintenance

    Maintenance Maintenance This section explains how to adjust the colour registration and gradation by specifying the settings in [Maintenance]. Adjusting the Colour Registration When the machine is moved, the Fusing Unit is replaced, or after printing re- peatedly for some time, registration shifting might occur. By performing colour registration adjustment, you can maintain optimum print results.
  • Page 102 Adding Paper, Toner and Staples Press [Colour Registration]. Press [OK]. Auto colour registration takes about fifty seconds. When it is completed, the display returns to the colour registration menu. When you have made all the settings, press the {User Tools/Counter} key. The initial display is shown.

  • Page 103: Auto Colour Calibration

    Maintenance Auto Colour Calibration If a certain colour is strong or the colour of the copy differs from the original, ad- just the yellow, magenta, cyan and black balance. Note ❒ If "DToner is almost empty." is shown on the display panel, the test pattern cannot be printed.
  • Page 104 Adding Paper, Toner and Staples ❒ When performing the auto colour calibration from the printer function, se- lect test patterns from [600 × 600 dpi], [1800 × 600 dpi] and [1800 × 600 dpi] and then press [Start Printing]. ❒ The test pattern will be printed on an A4K, 8 "×...

  • Page 105: Adding Staples

    Adding Staples Adding Staples This section explains what to do when staples need replacing. Important ❒ Stapling failures or jams may occur if you use a staple cartridge other than that recommended. Refill the stapler according to the finisher type. (Check the type if you are un- sure.) For details about type of finisher, see "Options", About This Machine.

  • Page 106: Booklet Finisher

    Adding Paper, Toner and Staples Booklet Finisher The following procedure explains how to add staples to the Booklet Finisher.

  • Page 107: 500-Sheet Finisher

    Adding Staples 500-sheet Finisher The following procedure explains how to add staples to the 500-sheet Finisher. AMK004S...

  • Page 108: 1000-Sheet Finisher

    Adding Paper, Toner and Staples 1000-sheet Finisher The following procedure explains how to add staples to the 1000-sheet Finisher. AMK005S...

  • Page 109: Replacing The Stamp Cartridge

    Replacing the Stamp Cartridge Replacing the Stamp Cartridge If the transmission stamp becomes faint, replace the cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Do not add ink to the cartridge by yourself. Neglecting this can cause ink leakage.
  • Page 110 Adding Paper, Toner and Staples Insert the new stamp cartridge. Insert the cartridge until the metal parts are no longer visible. AMK006S Close the stamp cover. AMJ022S Close the ADF unit.

  • Page 111: Clearing Misfeeds

    7. Clearing Misfeeds This chapter explains what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper R CAUTION: • The fusing section of this machine might be very hot. Caution should be tak- en when removing misfed paper. R CAUTION: •...

  • Page 112: Locating Jammed Paper

    Clearing Misfeeds Locating Jammed Paper If a misfeed happens, remove the misfed paper or original following the proce- dures stated on the sticker on the rear of main unit front cover. A misfeed has occurred in the place corresponding to the letter displayed on the control panel.

  • Page 113: Removing Jammed Paper

    Removing Jammed Paper When the jammed paper is entirely removed, restore the machine to its original state. Note ❒ More than one misfeed may be indicated. When this happens, check all the areas indicated. Removing Jammed Paper The following procedure explains how to remove jammed papers. Important ❒...
  • Page 114 Clearing Misfeeds • When C is lit AMK009S • When D is lit AMK010S...
  • Page 115 Removing Jammed Paper • When P is lit AMK011S • When R is lit (when Booklet Finisher is installed) If R1,R2 or R3 is lit AMK012S...
  • Page 116 Clearing Misfeeds • When R is lit (when Booklet Finisher is installed) If R4,R5 or R6 is lit AMK013S • When R is lit (when Booklet Finisher is installed) AMK014S...
  • Page 117 Removing Jammed Paper • When R is lit (when 500-sheet Finisher is installed) AMK015S • When R is lit (when 1000-sheet Finisher is installed) AMK001S • When Y is lit AMK016S...
  • Page 118 Clearing Misfeeds • When Z is lit AMK017S Note ❒ Inside the finisher, or inside the front cover, there is a sticker explaining how to remove misfed paper. ❒ If a detailed removal instruction appears on the right of the screen, follow it. ❒...

  • Page 119: Removing Jammed Staples

    Removing Jammed Staples Removing Jammed Staples This section explains how to remove jammed staples. Important ❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over in the tray. ❒ When the finisher is installed, after removing jammed staples, staples will not be ejected the first few times you try to use the stapler.

  • Page 120: 500-Sheet Finisher

    Clearing Misfeeds 500-sheet Finisher The following procedure explains how to remove jammed staples from the 500- sheet Finisher. AMK019S...

  • Page 121: 1000-Sheet Finisher

    Removing Jammed Staples 1000-sheet Finisher The following procedure explains how to remove jammed staples from the 1000- sheet Finisher. AMK020S...

  • Page 122: Removing Punch Waste

    Clearing Misfeeds Removing Punch Waste This section explains how to remove punch waste. Note ❒ While " " is displayed, you cannot use the Hole Punch Receptacle is full. Punch function. Booklet Finisher The following procedure explains how to remove punch wastes from the Book- let Finisher.
  • Page 123 Removing Punch Waste Reinstall the punch waste box. AMJ030S Close the front cover of the Booklet Finisher. “ ” disappears. Hole Punch Receptacle is full. Note ❒ If you do not reinstall the punch waste box in Step , the “ Hole Punch Re- ”...
  • Page 124 Clearing Misfeeds...

  • Page 125: Remarks

    8. Remarks This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. Optimum Environmental Conditions The following describes precautions when moving the machine.

  • Page 126: Moving

    Remarks Environments to Avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.) •...

  • Page 127: Power Connection

    Where to Put Your Machine ❒ Keep the machine level and carry it carefully, taking care not to jolt or tip it. Rough handling may cause a malfunction or damage the hard disk or mem- ory, resulting in loss of stored files. ❒...

  • Page 128: Access To The Machine

    Remarks Access to the Machine Place the machine near the power source, providing the clearance areas shown. AAE004S Rear: 10 cm (4") or more Front: 75 cm (29.6") or more Right: 55 cm (22") or more Left: 10 cm (4") or more Note ❒...

  • Page 129: Maintaining Your Machine

    Maintaining Your Machine Maintaining Your Machine If the exposure glass, exposure glass cover, or ADF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty. Important ❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or melt plastic parts, a failure might occur.

  • Page 130: Cleaning The Exposure Glass Cover

    Remarks Cleaning the Exposure Glass Cover The following procedure explains how to clean the exposure glass cover. Cleaning the Auto Document Feeder The following procedure explains how to clean the ADF. AMJ031S Clean 1 and 2.

  • Page 131: Cleaning The Dustproof Glass

    Maintaining Your Machine Cleaning the Dustproof Glass The dustproof glass may require cleaning if white lines appear on the print side of the document. Important ❒ Do not insert the brush forcefully, or the machine might be damaged. AMK023S...
  • Page 132 Remarks ❖ Detaching the cleaning brush AMK024S To detach the cleaning brush, release the catch at the center of the cleaning brush, hold the catch to prevent it re-engaging, and then raise the cleaning brush grip. Note ❒ Insert the cleaning stick so that its rubber surface is pointing down.

  • Page 133: Index

    INDEX Finisher 1000-sheet Finisher 500-sheet Finisher If an Error Report is Printed If USB Connection Fails Access to the Machine Indicators Adding Staples Inserting Toner Adding Toner Adjusting the Colour Registration Adjusting the Volume Alert Messages Letterhead Auto Colour Calibration Loading Paper Loading Paper into the Large Capacity Tray Loading Paper into the Paper Trays...
  • Page 134 Reception When a Job is Not Performed Removing Jammed Paper When a Message Appears When a Message Appears during Removing Jammed Staples Installation of the Printer Driver Replacing the Stamp Cartridge When a Message is Displayed Returning to the Previous Setting When a Message is Displayed on the Client Computer When a Message is Displayed on the...
  • Page 135 In accordance with IEC 60417, this machine uses the following symbols for the main power switch: a means POWER ON. b means POWER OFF. c means STAND BY. Copyright © 2005...
  • Page 136 GB GB B230-7700...

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