Avaya S8700 Series Installing And Configuring page 89

Troubleshooting the configuration of the media server hardware (continued)
Problem
Cannot use SAT
commands
Cannot ping out to
the customer network
Cannot ping the
media server from the
customer network
Cannot access the
media server
remotely
The LED display on
IPSI is flashing
Cannot access the
IPSI for static
addressing
No "V" shows on the
IPSI LED
The "V" on the IPSI
LED is not filled in
The system
generates an alarm
when first connect to
IPSI
Installing and Configuring the Avaya S8700-Series Media Server
Troubleshooting the configuration of the media server hardware
Possible solution
Ensure that you are using the correct IP address, 192.11.13.6
●
and port 5023
Ensure that you are using the correct login and password.
●
Make sure you are logged onto the active server.
●
Ensure that in the LAN security settings "output from server" for
●
icmp is enabled.
Ensure that in the LAN security settings "input to server" for icmp
●
is enabled.
Ensure that in the LAN security settings "input to server" is
●
checked for SSH (Linux commands), https (Web access), and
def-sat (SAT commands access). Change the LAN security
settings on the Web interface with a direct connection to the
media server.
The IPSI LED is not programmed with the switch and the location
●
(DHCP)
An IP address is not assigned to the IPSI LED (static IP
●
addressing).
Ensure that you are plugged into the Services (top) port on the
●
IPSI.
Ensure that the ARP cache is cleared on the Services laptop
●
computer. In an MS-DOS command window, type arp -d
192.11.13.6 and press Enter.
The IPSI is not connected to the Ethernet switch or the network.
●
Connect a cable to the bottom port on the faceplate and to the
Ethernet switch or the customer network.
Make sure port on the Ethernet switch that is assigned to that
●
IPSI is enabled.
An IP address is not assigned to the IPSI.
●
The IPSI is not administered.
●
The IPSI does not have the current firmware. Upgrade the
●
firmware.
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February 2007