Ricoh C211 Service Manual page 319

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If none of the steps above have produced any master making, it is
possible that the PostScript file you are trying to print may be corrupted.
You can test for actual Postscript output by printing the Diagnostic
Status Page through the Configuration Program. If you can not
successfully print this page (which is a special PostScript-compatible
file), you should contact your local service organization for help.
3. A new master is made, but only blank pages print out.
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Verify that the page size selected in the application software, the
Controller configuration and the Priport all match.
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Make sure that you have the correct printer selected in the application
software for either PostScript or PCL-5 mode.
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Check that the document being sent to the Controller is not blank.
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If you have followed all of the steps listed above and still get blank
pages as output, contact your local service organization.
4. My document prints out as unrecognizable text.
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This symptom is usually the result of sending a PostScript file to a
Controller that is still configured in PCL-5 compatibility mode. Check to
make sure that you have the correct printer selected in the application
as well as that the Controller is in PostScript-compatibility mode.
5. Part of the document image I can see on my monitor is missing
when it prints.
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Verify that the page size and the page orientation (portrait or
landscape) selected in the application software, the Controller
configuration and the Priport all match.
6. My Macintosh gives an error message which says "Priport is not
available on AppleTalk".
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Make sure that the Controller is powered on.
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If both an IBM or compatible and a Macintosh are connected to the
Controller, check to see if the Controller has been switched to PCL-5
mode for the IBM PC. If so, the Macintosh will be locked out until the
Controller is switched back to PostScript-compatibility mode.
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If only one Macintosh is connected to the Controller, contact your local
sales/service organization for additional help.
FSM 6-35 VT2105