911 Errors; 911 Error Messages; Staple Finisher Upper Exit Roller Failure Service Check - Lexmark MS911 Service Manual

Action
Step 4
a
Make sure that the staple unit is properly installed.
b
Check the unit for damage, and replace if necessary. See
unit removal" on page
Does the problem remain?
Step 5
a
Reseat all the cables on the booklet maker controller board.
b
Reset the printer.
Does the problem remain?
Step 6
Replace the controller board. See
removal" on page 462.
Does the problem remain?

911 errors

911 error messages

Error code Description
911.72 The staple finisher upper exit roller failed.

Staple finisher upper exit roller failure service check

Action
Step 1
a
Remove any debris from the paper path.
b
Reseat the interface cable that is plugged into the printer.
c
Reset the printer.
Does the problem remain?
Step 2
Enter the Diagnostics menu, and then navigate to:
Printer setup > Reset engine service error
Note: Perform this step every time a service error occurs.
Does the problem remain?
372.
"Booklet maker controller board
Diagnostic information
Yes
Go to step 5.
"SHPF staple
Go to step 6.
Contact the next level
of support.
Action
See "Staple finisher upper exit roller failure service
check" on page 154.
Yes
Go to step 2.
Go to step 3.
154
4021, 7421
No
The problem is solved.
The problem is solved.
The problem is solved.
No
The problem is solved.
The problem is solved.