IBM TS3100 Setup, Operator, And Service Manual page 214

Table 7-1. Troubleshooting table (continued)
Problem
Encryption Error: Displayed
when the drive detects an error
associated with an encryption
operation - if the problem
occurred while the tape drive
was writing data to, or reading
data from, tape
|
|
Encryption-related error is
posted
Connection problem with the
Encryption Key Manager (EKM)
Lost Encryption Feature
Activation Key
Changed drive type or position
in library
LME capable drive does not
exercise Key Path Diagnostics
7-2
TS3100 Tape Library and TS3200 Tape Library Setup, Operator, and Service Guide
Solution
ENCRYPTION
1. Check the host application to ensure the Encryption Key Manager (EKM)
application is providing the correct encryption key.
v Refer to the IBM Tape Device Drivers Installation and Users Guide and the
"Drive Sense Data" on page D-7 returned for an encryption operation.
v Retry the encryption operation after the EKM application problems have
been resolved.
2. Check the operation of the tape drive by resetting the drive (Operator Control
Panel: Service > Service > Drive Power) and running POST.
v Refer to the error code displayed on the Operator Control Panel if the drive
resets and POST fails.
v Retry the encryption operation if the drive reset and POST complete without
errors.
3. Check the media.
v Ensure the correct media is being used. Data encryption is supported with
LTO Ultrium 4, 5, and 6 Data and WORM Cartridges only.
v Retry the encryption operation with the tape cartridge in another encryption
enabled drive. Replace the media if the problem repeats with the same tape
cartridge in multiple drives. If the problem occurred while the tape drive
was running POST or diagnostics, replace the drive. The error code clears
with the first attempted write/read after the encryption key is changed, or
when the drive is placed in maintenance mode.
Check the EKM application's error logs, device driver logs, tape library error logs,
and tape drive error logs for entries that are related to encryption. See "Service
Library: View Logs" on page 5-70, "Service Library: View Drive Logs" on page
5-71, Chapter 8, "Error Codes," on page 8-1, and "Drive Sense Data" on page D-7.
If you are using library-managed encryption, perform the Key Path Diagnostic
(see "Service Library: Key Path Diagnostics" on page 5-73) . If the test fails, a
problem could exist with the IP address, the Ethernet cable, or the EKM server.
Perform the following:
1. Check the Ethernet connection between the library and the EKM server.
2. Check the TCP/IP configuration of the library and the server.
3. Check that the EKM is correctly installed and configured, and that the EKM
application is properly started (refer to your EKM documentation).
4. Ensure that the tape drive is registered in the EKM (refer to your EKM
documentation).
5. Ensure that a default key label is defined in the EKM (refer to your EKM
documentation).
If you are using application-managed encryption or system-managed encryption,
check your key proxy server's documentation for a similar test.
Refer to "Contacting IBM Technical Support" on page 9-4.
Use the web user interface to resubmit encryption settings under Configure
Library > Encryption even if the settings do not change.
ERROR CODES