Contents ABOUT YOUR PHONE Elements of Your Phone Selecting Menu Options Using Your IP Phone in Remote Mode About Feature Access Codes For Users on Resilient 3300 ICP Systems 5224 IP Phone Line Interface Module TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing Adjust the viewing angle...
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MAKING AND ANSWERING CALLS Make a call Answer a call Emergency Calls Phonebook (5224 IP Phone only) Redial Redial Speed Call Keys Speed Call Handsfree Operation Auto CALL HANDLING Hold Mute Transfer Conference Conference Split Add Held (5224 IP Phone only) Swap Call Forward Call Forward...
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USING ADVANCED FEATURES Account Codes Call Park Call Pickup Campon Do Not Disturb Override Paging Direct Paging Direct Paging Direct Paging Reminder (5224 IP Phone only) Headset Operation Headset Operation (with Feature Control Switch) Music Group Paging / Meet Me Answer Trunk Flash Record a Call Hot Desking...
ABOUT YOUR PHONE The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ring/message indicator.
Elements of Your Phone Feature 1 Display 2 Softkeys (5224 IP Phone only) 3 Ring/Message Indicator 4 Volume, Speaker and Mute Controls Function Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers.
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On a 5224 IP Phone, the bottom right personal key is always your Prime Line key. On the 5212 IP Phone, the bottom left personal keys is always your Prime Line key. The bottom left personal key is always your Prime Line key. Write...
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9 Handset IMPORTANT NOTE FOR HEADSET USERS: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick–disconnect plug restores handset operation.
To select menu items on the display: 1. On a 5224 IP Phone, press the softkeys. 2. On a 5212 IP Phone, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT #=NO appear and you want to select YES, press *.
Module, except the Analog Key, is done by the Installer when your phone is installed. For more information, refer to "Using the Line Interface Module" elsewhere in this guide. Note: The 5212 IP Phone does not support the Line Interface Module. TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder.
Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level. IMPORTANT NOTE FOR HEADSET USERS: Mitel Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack on the back of the phone).
CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: Press ( UP ) or To adjust the Ringer Pitch while the set is idle: 1. Press ( SUPERKEY ). . 2. Press # or the No softkey until "Ringer Adjust?" appears. 3.
Speaker Volume Control To adjust the Speaker Volume when making an on–hook call or when listening to background music: Press ( UP ) or Display Contrast Control To adjust the Display Contrast while your set is idle: Press ( UP ) or ( DOWN ).
5. Press * or the Change softkey. 6. Press # or the No softkey until the desired feature appears. 7. Press * or the Yes softkey. 8. On a 5212 IP Phone only, press # to save the feature under the chosen key. 9. Press ( SUPERKEY ), or press another personal key and proceed to program another feature.
Language Change To change the display language: 1. Press ( SUPERKEY ). 2. Press # or the No softkey until "Language?" appears. 3. Press * or the Yes softkey. 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6.
Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your 3300 ICP: Emergency Call Routing NOT programmed Emergency Call Routing programmed Caution: Verify with your System Administrator which type of emergency number dialing you can use.
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To make an Emergency Call using the Line Interface Module line, when the IP connection has failed: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL. 3. Dial your Local Emergency Number. EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is in addition to the methods described above.
Phonebook (5224 IP Phone only) To use Phonebook: : Press (SUPERKEY). Press the Yes softkey when "Phonebook?" appears. Enter the name of the desired party, as follows: For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display.
Flash" for more information about the use of this feature.) To enter the last number dialed, press 8. On a 5212 IP Phone only, press the personal key again. 9. Do one of the following: To make the number private, press * or the Priv softkey To keep the number visible, press # or the Save softkey.
Speed Call – Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *58. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. Lift the handset. 2. Dial *67. 3.
Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called party answers. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio.
Auto–Answer To enable or disable Auto–Answer: Press the Auto–Answer feature key. To enable or disable Auto-Answer on a 5224 IP Phone only: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: To enable Auto-Answer, press the TurnOn softkey.
CALL HANDLING Hold To place a call on Hold: Press ( HOLD ). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: Press the flashing line key.
To leave a Conference: Hang up or press Conference Split To Split a Conference and speak privately with the original party on a 5212 IP Phone (only): 1. Press ( TRANS/CONF ). 2. Dial *41. To Split a Conference and speak privately with the original party on a 5224 IP Phone (only): Press the Split softkey.
Add Held (5224 IP Phone only) To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1.
Always redirects all incoming calls regardless of the state of your telephone. B–Int redirects internal calls when your telephone is busy. B–EXt redirects external calls when your telephone is busy. NA–Int redirects internal calls after several rings if you don't answer.
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4. Press # or the Next softkey until the type of Call Forward appears. . 5. Do one of the following: On a 5212 IP Phone, press * ( Change ) and then press # ( TurnOff/TurnOn ) On a 5224 IP Phone, press the Review softkey. Press the Change softkey.
4. Press # or the Next softkey until "I Am Here" appears. 5. Press * or the Yes softkey. 6. On a 5212 IP Phone only, if a number is already programmed, press * twice. 7. Dial the extension of the remote station.
Call Forward – End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2.
Messaging – Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting", or "Out to Lunch". To turn Messaging –...
Press ( MESSAGE ) or, on a 5224 IP Phone only, press the Callback softkey. To respond to a message waiting condition on your 5212 IP Phone: 1. Press ( MESSAGE ). 2. If a password is required, dial your password.
On a 5224 IP Phone only, you can set, change, or clear a password (up to 7 digits, not including 0): 1. Press ( SUPERKEY ). 2. Press the No softkey until "Set Password?" appears. 3. Press the Yes softkey. 4.
To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call on a 5212 IP Phone: 1. Press ( TRANS/CONF ). 2. Dial **3. 3. Dial the Account Code digits.
Call Pickup To answer a call that is ringing at another phone in your Pickup Group: 1. Lift the handset. 2. Press the Pickup feature key or the Pickup softkey. To answer a call that is ringing at a station not in your Pickup Group: 1.
Override To use Override when you encounter busy or Do Not Disturb tone: Press the Intrude feature key. Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker.
Direct Paging – Handsfree Answerback Enabled When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone. Your administrator enables or disables Handsfree Answerback on your phone. After your administrator enables Handsfree Answerback, you can choose to turn it on or off directly from your phone.
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To answer a call using Handsfree Answerback: Phone state before Page arrives Phone is idle and MUTE is flashing You are on a handset or headset call, and MUTE is OFF You are on a MUTED handset/headset call, OR, you are on a Handsfree call To end a Handsfree Answerback call: Press either...
Direct Paging – Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone. To turn Handsfree Answerback off, see "Direct Paging – Handsfree Answerback Enabled" elsewhere in this guide. When Handsfree Answerback is disabled on your phone and you receive a Direct Page, the Direct Page is indicated by a single burst of tone.
To end a Direct Page call, do one of the following: Hang up the handset to end a handset call. Press ( SPEAKER ) to end a Handsfree call. Press ( CANCEL ). Note: When the Handsfree Direct Page call ends, the (MUTE) key light returns to the state it was in before the call was established.
Headset Operation To enable Headset Operation: Press the Headset feature key. To answer a call (when Auto Answer is disabled): Press the flashing line key. To hang up: Press ( CANCEL ). To mute your headset microphone: Press the (MUTE) key. The light turns ON. To turn mute off and return to the conversation: Press the (MUTE) key.
Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick–disconnect plug restores handset operation. If handset operation is required for an extended period of time, you should press the Headset feature key to return the telephone to handset mode.
Music To turn Music on and off on a 5212 IP Phone when the phone is idle: Press the Music feature key. To turn Music on and off on a 5224 IP Phone when the phone is idle: 1. Press the ( SUPERKEY ).
Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature.
Note: Your system may be programmed to automatically begin recording external calls when you or the other answers. To control recording on a 5212 IP Phone, do one or all of the following: To stop and save a recording, press the Record Call feature key.
"hidden". Only the use of the extra keys is lost, not the features assigned to them. To log into a Hot Desking 5212 IP Phone (the phone must be idle): 1. Dial 222.
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To log out of Hot Desking 5224 IP Phone (the phone must be idle): 1. Press the HotDesk softkey. 2. Press the Logout softkey. 3. Press the Confirm softkey. Note: Your profile can only be active on one phone at a time. If you log in from another phone without logging out from the first one, the system will automatically deactivate your profile on the first phone.
Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities.
Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call detail: 1.
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To return a call: 1. Display the call you want to return. 2. Do one of the following: If the call is internal, and the caller name is known, press * or the Call sofkkey. For unknown numbers, the Call option is not displayed. If the call is external, and you normally need to precede external calls with a digit such as 9, it is likely that your system administrator has programmed your system to insert the 9 for you.
Night1 or Night2. To switch your 5212 IP Phone to Night Answer or back to Day service: 1. Lift the handset. 2. Press the Night Answer feature key. (See "Feature Key" for instructions on programming a feature key.)
Press the Release feature key or the Release softkey. Mobile Extension Mitel Mobile Extension is a software solution that enables you to twin your desk phone with an external PSTN-connected phone (your cell phone, for example). Calls arriving at the desk phone ring the cell phone simultaneously, until one or the other is answered, or if unanswered, are forwarded to voice mail.
LINE INTERFACE MODULE MODE Make A Call To make a call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key. ANALOG CALL appears on the display. 3. Dial the number to make the call. Notes: When making external calls over the Line Interface Module line, a prefix (e.g.
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To answer a waiting Line Interface Module call, or to return to the original Line Interface Module call, do one of the following: Press and release the hookswitch. Press ( CANCEL ). Press the Line Interface Module key. Hold a Call To put a current call on hold to answer an incoming Line Interface Module call: Press the flashing Line Interface Module key.
FAILOVER MODE Make A Call To make a call using the Line Interface Module line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears on the display. 2. Dial the number to make the call. Answer A Call To answer a call using the Line Interface Module line during an IP connection failure:...
FEATURE ACCESS CODES Save Last Number Repeat Last Number Saved Personal Speedcall - Invoke Personal Speed Call - Upper Range Index Number 09 Personal Speedcall - Store Call Hold - Remote Retrieve Conference Call Split Cancel Call Forwarding Follow Me - Remote Call Forwarding - End Chaining Cancel Call Forwarding - End Chaining Call Forwarding - Override...