Mitel 5212 User Manual
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Mitel 5212 User Manual

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USER GUIDE (SX-200 ICP)
USER GUIDE

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  • Page 1 USER GUIDE (SX-200 ICP) USER GUIDE...
  • Page 2 SX-200 ICP 3.0...

  • Page 3: Table Of Contents

    TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing Important Note for Headset Users Adjust the viewing angle CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys...
  • Page 4 MAKING AND ANSWERING CALLS Make a Call - PBX Make an External Call - KTS Make an Intercom Call - KTS Answer a Call Redial Speed Call Keys Speed Call - Personal Group Listen Handsfree Operation Auto-Answer CALL HANDLING Hold Hold and Page Mute Handset Mute...
  • Page 5 USING ADVANCED FEATURES Account Codes Callback Call Park Call Park - System Call Park - Specific Orbit Call Park - Destination Phone Call Pickup Campon Do Not Disturb Override (Intrude) Paging - PA Paging - Direct Handsfree Answerback to a Direct Page Paging - All Sets Paging - Group Direct Station Select/Busy Lamp Field (DSS/BLF)
  • Page 6 USING THE LINE INTERFACE MODULE (5224 IP PHONE ONLY) LINE INTERFACE MODULE MODE FAILOVER MODE EMERGENCY CALLS FEATURE ACCESS CODES -iv-...

  • Page 7: About Your Phone

    Key Modules. The 5224 IP Phone can be used as an ACD Agent Phone or a Teleworker phone. The personal key on the bottom right (5224) or bottom left (5212) is always your Prime Line; the remaining personal keys can be programmed as: Feature keys (for example, Swap).
  • Page 8 The 5212 IP Phone...
  • Page 9 The 5224 IP Phone...

  • Page 10: Elements Of Your Phone

    Elements of Your Phone Feature Function 1 Display Provides a two-line, 20-character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you are using the Superkey menu interface, prompts and feature information appear on the display screen.
  • Page 11 Personal keys have status indicators. On a 5224 IP Phone, the bottom right personal key is always your Prime Line key. On the 5212 IP Phone, the bottom left personal keys is always your Prime Line key. The bottom left personal key is always your Prime Line key.

  • Page 12: Selecting Menu Options

    To select menu items on the display: 1. On a 5224 IP Phone, press the softkeys. 2. On a 5212 IP Phone, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT #=NO appear and you want to select YES, press *.

  • Page 13: 5224 Ip Phone And Line Interface Module

    Installer when your phone is installed. For more information, refer to "Using the Line Interface Module" elsewhere in this guide. Note: The 5212 IP Phone does not support the Line Interface Module. TIPS FOR YOUR COMFORT AND SAFETY...

  • Page 14: Important Note For Headset Users

    Important Note for Headset Users Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.

  • Page 15: Customizing Your 5212/5224 Ip Phone

    3. Press * or the Yes softkey twice. 4. Press (UP) or (DOWN). 5. On the 5212 IP Phone only, press #. 6. Press (SUPERKEY). Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the...

  • Page 16: Feature Keys

    Feature Keys To display information about a key: 1. Press (SUPERKEY). 2. Press a personal key that isn't a line key. 3. Press (SUPERKEY). To program a feature key using a Feature Access Code: 1. Dial *47. 2. Press an unused personal key. 3.

  • Page 17: Making And Answering Calls

    MAKING AND ANSWERING CALLS If your telephone system operates as a private branch exchange (PBX), the Prime Line can be used for both incoming and outgoing calls. Outgoing calls on a PBX system require dialing a line access code (usually 9) followed by the telephone number.

  • Page 18: Answer A Call

    Answer a Call To answer a call, do one of the following: Lift the handset. Press (SPEAKER). Press the flashing Line Appearance key and lift the handset. Press the flashing Line Appearance key and press (SPEAKER). Note: The Auto-Latch Microphone feature described elsewhere in this guide allows you to answer and respond to internal calls handsfree.

  • Page 19: Speed Call Keys

    To enter the last number dialed, press (REDIAL). On a 5212 IP Phone only, press the personal key again. 8. Do one of the following: If you want the number to be private, press the * or the Priv softkey.

  • Page 20: Speed Call - Personal

    Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *52. 3. Enter an index number between 1 and 5. To store a personal Speed Call number: 1. Lift the handset. 2. Dial *51. 3.

  • Page 21: Handsfree Operation

    Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called party answers. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio.

  • Page 22: Auto-Answer

    Auto-Answer To enable or disable Auto-Answer when you are using a headset: Press the Auto-Answer feature key Note: When Auto-Answer is enabled, the (MUTE) key light flashes rapidly to notify you of an incoming handsfree call. To enable or disable Auto-Answer on a 5224 IP Phone only: 1.

  • Page 23: Call Handling

    CALL HANDLING Hold To place a call on Hold: Press (HOLD). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: 1.

  • Page 24: Mute

    Mute Mute lets you temporarily turn your phone's handsfree speaker microphone off during a call. You can also mute your handset microphone—see the Handset Mute feature description elsewhere in this guide. To turn Mute on during a call: Press (MUTE). The (MUTE) light turns ON.

  • Page 25: Conference

    Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. Press (TRANS/CONF). 2. Dial the number of the next party 3. Wait for an answer. 4. Press (TRANS/CONF).

  • Page 26: Call Forward

    Call Forward Call Forward lets you redirect incoming calls to an alternate number. "External Calls?" redirects your incoming external calls only; "Internal Calls?" redirects your incoming internal calls only. If you want to redirect both external and internal calls, you must program each separately. "Always?"...

  • Page 27: Call Forward - I'm Here

    4. Press # or the No softkey or the Next softkey until the desired call forwarding option appears. 5. Do one of the following: On a 5212 IP Phone, press *. On a 5224 IP Phone, press the Change softkey, and then the TurnOff or TurnOn softkey. To turn off call forwarding and delete the destination number, press the Del softkey.

  • Page 28: Call Forward - Forced

    Call Forward - Forced To force an incoming call to be forwarded: Press the Forward Call feature key or the Forward softkey. To immediately transfer to another extension's No Answer forwarding destination when making a call: Press the Forward Call feature key when it lights. Call Forward - Toggle This feature is useful if you want call forwarding in effect for Busy and No Answer conditions most of the time, but need to override it with Call Forward...

  • Page 29: Messaging - Advisory

    Messaging - Advisory To turn Messaging - Advisory on: 1. Press (SUPERKEY). 2. Press # or the No softkey until "Advisory Msgs?" appears. 3. Press * or the Yes softkey. 4. Press # or the Next softkey until the desired message appears. 5.

  • Page 30: Using Advanced Features

    USING ADVANCED FEATURES Account Codes To enter an Account Code at the start of a call: 1. Press the Account Code feature key. 2. Enter the account code. 3. Dial the telephone number. To enter an Account Code during a call on a 5224 IP Phone (only): 1.

  • Page 31: Call Park

    Call Park To park a call that is on your prime line (Line 1 key), do one of the following: Press the Call Park feature key. Press TRANS/CONF and then dial *33. The call is parked and you receive dial tone on your prime line. To retrieve a parked call from your phone while your phone is idle, or while you are off-hook and hearing dial tone, do one of the following: Press the Call Park feature key.

  • Page 32: Call Park - System

    Call Park - System This feature allows you to park a call from any line on your telephone not just the prime line. The number of calls you can park is limited only by the number available system park "orbits." To park a call in system orbit: 1.

  • Page 33: Call Park - Specific Orbit

    Call Park - Specific Orbit This feature allows you to park a call in a specific orbit by entering a two- digit orbit number or by pressing a feature key assigned to a specific orbit number. To park a call in a specific orbit: 1.

  • Page 34: Call Park - Destination Phone

    Call Park - Destination Phone Call Park - Destination Phone allows you to park an answered call on another phone. If a parked call is not retrieved after a specified length of time, a reminder occurs. To park an active call on another phone: 1.

  • Page 35: Do Not Disturb

    Do Not Disturb To activate and deactivate Do Not Disturb: Press the Do Not Disturb feature key. The key flashes to indicate that Do Not Disturb is active. Override (Intrude) To use Override when you encounter busy or DND tone: Press the Intrude feature key.

  • Page 36: Paging - Direct

    Paging - Direct Direct Paging allows you to page a party through their telephone speaker. If the paged party has Auto-Latch Microphone enabled, the page can be heard even when the party is on a handset or headset call. If the paged party has Handsfree Answerback enabled, your page automatically establishes a handsfree call with the paged party.

  • Page 37: Handsfree Answerback To A Direct Page

    Handsfree Answerback to a Direct Page When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone. Your administrator enables or disables Handsfree Answerback on your phone. After your administrator enables Handsfree Answerback,you can choose to turn it on or off directly from your phone.
  • Page 38 To answer a call when Handsfree Answerback is ON, refer to the following table: Phone state before To answer the Direct Page Direct Page arrives Phone is idle, and MUTE 1. Check that MUTE is flashing rapidly. is flashing slowly 2.
  • Page 39 To answer a Direct Page when Handsfree Answerback is OFF, refer to the following table: Phone state before To answer the Direct Page (indicated by a single Direct Page arrives burst of tone) Phone is idle, or you 1. Check that MUTE is ON solid. are on a handset call, and MUTE is OFF 2.

  • Page 40: Paging - All Sets

    Paging - All Sets To page all telephones simultaneously through their speakers: 1. Lift the handset. 2. Press the Direct Page feature key. 3. Press *. 4. Page the called party. To answer an All Set Page: 1. Lift the handset. 2.

  • Page 41: Direct Station Select (Dss)/Busy Lamp Field (Blf)/Call Pickup

    Direct Station Select (DSS)/Busy Lamp Field (BLF)/Call Pickup Your phone may have keys programmed to show the status (idle, busy, ringing, call on hold) of another destination and to retrieve calls ringing or on hold at the destination. To retrieve a call ringing at the DSS/BLF destination: Press the slowly flashing DSS/BLF key.

  • Page 42: Headset Operation

    Headset Operation To use a headset with your phone, ensure that the headset is connected to the dedicated jack on the back of the phone. To enable Headset Operation on telephones that are not programmed for full-time headset mode: Press the Headset feature key. To answer a call (when Auto-Answer is disabled): Press the flashing line key.

  • Page 43: Headset Operation (Headset With Feature Control Switch)

    Headset Operation (Headset with Feature Control Switch) IMPORTANT NOTE: Headsets with a feature control switch that are approved for use with the 5224 IP phone must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone.

  • Page 44: Music

    To switch between headset and handset operation while in a call (see Note 2): Press (MUTE). (You can talk using the headset when the MUTE key IS lit and with the handset when the MUTE key is NOT lit. Notes: 1.

  • Page 45: Park And Page

    Park and Page With Park and Page, you can park a call and initiate a page all in one step. Park and Page options include Park and Page Set: After a call is parked, the system performs an all- set page. Park and Page Group: After a call is parked, the system pages your Paging Group.
  • Page 46 To park a call and page a call: 1. Answer or make a call. 2. Perform one of the following: To page all phones and the PA, press Park & Page Sets. Press TRANS/CONF, dial *63 and dial *. To page all phones in a group and the PA, press Park & Page Grp. Press (TRANS/CONF), dial *63 and press #.

  • Page 47: Record A Call

    Note: Your system may be programmed to automatically begin recording external calls when you or the other answers. To control recording on a 5212 IP Phone, do one or all of the following: To stop and save a recording, press the Record Call feature key.

  • Page 48: Auto-Latch Microphone

    Auto-Latch Microphone To set the handsfree microphone to automatically turn on when receiving a Direct Page or Intercom call: 1. Press (SUPERKEY). 2. Press # or the No softkey until "Auto Latch Mic?" appears. NOTE: If your administrator has already enabled Auto-Latch Microphone on your phone, "Auto Latch Mic?"...

  • Page 49: Reminder

    1415 sets a reminder for 2:15 PM. You hear dial tone if the time is valid; reorder tone if it is invalid. To cancel a timed reminder on a 5212 IP Phone: 1. Lift the handset. 2. Dial *32 followed by 9999.

  • Page 50: Reminder - Multiple

    Reminder - Multiple Note: The Reminder feature will not operate if Auto-Answer is enabled on your phone. To set multiple reminders (up to three) on a 5212 IP Phone: 1. Lift the handset. 2. Dial *32. 3. Dial # followed by the number of the timer (#1, #2, or #3). To repeat the timer daily, dial *.
  • Page 51 To view, change, and/or cancel a pending Reminder on a 5224 IP Phone only: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. The reminder time for TIMER 1 appears (an asterisk beside the time indicates that the timer repeats daily, HH:MM indicates that the timer has not been programmed).

  • Page 52: Call Logging (5224 Ip Phone Only)

    Call Logging (5224 IP Phone only) Call Logging keeps track of the names (if available) and telephone numbers of all your incoming calls or only those you missed. To program your phone to log your incoming calls: 1. Press (SUPERKEY). 2.

  • Page 53: Phonebook

    On a 5224 IP Phone, press (SUPERKEY) and then press the Yes softkey when "Phonebook?" appears. On a 5212 IP Phone, dial *65. To use the Phonebook: 1. Enter the name of the person you wish to call, as follows: For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display.

  • Page 54: Call Monitoring

    Call Monitoring This feature allows you to monitor another extension user's phone conversation, either with or without the user's knowledge. If your system is programmed to notify users that they are being monitored. they hear a beep when monitoring begins. Users that have a display telephone also see your name and extension number in the display for the duration of the call.

  • Page 55: Door Opener

    To monitor a call: 1. Lift the handset. 2. Dial *45 followed by the number of the extension you wish to monitor. If the user is on a call, INTRUDING followed by the user's extension number appears in your telephone display. If the user is not on the phone, you hear busy tone and the user's extension number followed by the words IS IDLE are shown in your telephone display.

  • Page 56: Night Answer

    Night1 or Night2. To switch your 5212 IP phone to Night Answer or back to Day service: 1. Lift the handset. 2. Press the Night Answer feature key. See "Feature Key" for instructions on programming a feature key.

  • Page 57: Date And Time Setup (5224 Ip Phone Only)

    Date and Time Setup (5224 IP Phone only) You can change the time and date that appears on all telephones equipped with displays. The time can be displayed in either a 12- or 24-hour format, depending on system programming. To set the time: 1.

  • Page 58: Secure Hot Swap

    Secure Hot Swap Secure Hot Swap allows you to "swap" your own phone programming when you are using any other IP phone that is enabled to support the feature. When you dial your phone's extension number and your assigned Hot Swap Personal Identification Number, the "swapped"...

  • Page 59: Mobile Extension

    Mobile Extension Mitel Mobile Extension is a software solution that enables you to twin your desk phone with an external PSTN-connected phone (your cell phone, for example). Calls arriving at the desk phone ring the cell phone simultaneously, until one or the other is answered, or if unanswered, are forwarded to voice mail.

  • Page 60: Line Interface Module Mode

    LINE INTERFACE MODULE MODE Make A Call To make a call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key. ANALOG CALL appears on the display. 3. Dial the number to make the call. Notes: When making external calls over the Line Interface Module line, a prefix (e.g.
  • Page 61 To answer a waiting Line Interface Module call, or to return to the original Line Interface Module call, do one of the following: Press and release the hookswitch. Press ( CANCEL ). Press the Line Interface Module key. Hold a Call To put a current call on hold to answer an incoming Line Interface Module call: Press the flashing Line Interface Module key.

  • Page 62: Failover Mode

    FAILOVER MODE Make A Call To make a call using the Line Interface Module line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears on the display. 2. Dial the number to make the call. Answer A Call To answer a call using the Line Interface Module line during an IP connection failure:...

  • Page 63: Feature Access Codes

    FEATURE ACCESS CODES Program Feature Key Direct Paging Retrieve Personal Speed Call Store Personal Speed Call Call Hold Retrieve (Remote) Call Forwarding - Cancel I'm Here *07 Call Park Call Hold Retrieve (Local) Call Park Orbit Retrieve Call Park Remote Directed Call Pickup Paging Access To Specific Zones *13 Group Page Meet-Me-Answer...
  • Page 64 , ® Trademark of Mitel Networks Corporation. © Copyright 2004, Mitel Networks Corporation. All rights reserved.

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