Mitel 5212 User Manual
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Mitel 5212 User Manual

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SIP USER and ADMINISTRATOR GUIDE

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Summary of Contents for Mitel 5212

  • Page 1 SIP USER and ADMINISTRATOR GUIDE...
  • Page 2 Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    Table of Contents TABLE OF CONTENTS GETTING STARTED ....................1 SIP User Accounts and Passwords ..................1 SIP Administrative Mode ..................... 1 About Your SIP Phone......................1 Elements of Your Phone ......................... 3 Call Encryption Indicator ......................... 4 Accessories for Your Phone ....................4 Headsets ............................
  • Page 4 5212 and 5224 IP Phone SIP User and Administrator Guide Dial by Phone Book Entry ......................14 Dial by Call Logs Entry ........................14 Redial ............................14 Answering Calls ......................... 14 Answer a Call ..........................14 Auto Answer ..........................15 Answer a Call Waiting ........................
  • Page 5 Table of Contents Muting a Call........................23 Phone Book ........................24 Create a Phone Book Entry ......................24 Modify a Phone Book Entry......................24 Delete a Phone Book Entry......................25 Call a Phone Book Entry ....................... 25 Shared Lines and Keys...................... 25 RSS (Web) Feed .......................
  • Page 6 5212 and 5224 IP Phone SIP User and Administrator Guide SPECIFICATIONS....................35 GLOSSARY......................35 - iv -...

  • Page 7: Getting Started

    Getting Started Getting Started In SIP mode, the Mitel™ 5212 and 5224 IP Phones manage their own call states and features. SIP uses the Internet to connect your phone to other SIP phones. To make a call you can dial by SIP URL or by IP address. You can also make calls to phones on the Public Switched Telephone Network (PSTN), or “regular”, phone network.
  • Page 8 5212 and 5224 IP Phone SIP User and Administrator Guide Figure 1: 5224 IP Phone Figure 2: 5212 IP Phone - 2 -...

  • Page 9: Elements Of Your Phone

    • (MESSAGE): accesses your voice mailbox (optional). Use for dialing. On the 5212 IP Phone, use the keys Σ, 0 and # to select Keypad corresponding menu options shown on the display. Provide one-touch access to Speed Dial, Shared Lines, Call Logs, Programmable Personal Headset, Phonebook, Do Not Disturb, and Advisory Message features..

  • Page 10: Call Encryption Indicator

    Headset key to return the phone to handset mode. Conference Units (5224 IP Phone only) Mitel supports the 5310 IP Boardroom Conference Unit for use with the 5224 IP Phone. For more information on the conference unit, refer to the 5310 IP Boardroom Conference Unit documentation (see Supporting Documentation on page 4) or contact your Administrator.

  • Page 11: Accessing Other Documentation

    Getting Started Accessing Other Documentation To access other Mitel phone and peripheral documentation: 1. In your browser, go to www.mitel.com 2. Move your mouse pointer over Support, and then select Documentation Library. 3. From the drop-down list, select User Guides.

  • Page 12: Customizing Your Phone

    5212 and 5224 IP Phone SIP User and Administrator Guide Customizing Your Phone To customize and use your phone features, use either of the following two interfaces: • Superkey Menu Interface • Web Configuration Tool Superkey Menu Interface The fixed-function keys provide access most features on your phone. The phone’s Superkey menu interface provides access to additional features.

  • Page 13: Accessing The Web Configuration Tool

    Display-Assisted Feature Selection Selecting Menu Options On a 5212 IP Phone, press Σ, 0 and # on the keypad to select menu items on the display. For example, if options Σ=YES 0=DEFAULT #=NO appear and you want to select YES, press Σ.
  • Page 14 5212 and 5224 IP Phone SIP User and Administrator Guide 5224 IP Phone Depending on the context, the 5224 IP Phone’s keypad allows you to enter only numbers, or numbers, letters, and some special characters. On the 5224 IP Phone, you can dial •...

  • Page 15: Ringer Volume Control

    Customizing Your Phone Ringer Volume Control To adjust the ringer volume while your phone is ringing: • Press (UP) or (DOWN). To adjust the ringer volume on your phone while your phone is idle: 1. Press (SUPERKEY), and then press >> until SETTINGS & OPTIONS? appears. 2.

  • Page 16: Display Contrast Control

    5212 and 5224 IP Phone SIP User and Administrator Guide Display Contrast Control To adjust the display contrast of your phone: • Press (UP) or (DOWN) while the phone is idle. If your phone loses power, the settings will return to the default settings.

  • Page 17: View Speed Dial Key Programming

    Line keys allow you to make and answer calls according to line or caller information. The 5224 IP Phone has four Line keys. The 5212 IP Phone has two Line keys. If one line is busy, incoming calls are received on the next available Line key. Each phone has a pre-assigned prime line (Line 1) key.

  • Page 18: Programming Features In Speed Dial Keys

    3. Press the Personal key whose programming you want to delete. The associated programming appears. 4. Press DEL (on a 5212) or DELETE (on a 5224). DELETE ITEM? appears. 5. Press YES. UNUSED KEY appears. 6. Do one of the following: •...

  • Page 19: Making And Answering Calls

    Making and Answering Calls Making and Answering Calls Making Calls You can make and receive calls using the handset, headset or handsfree speaker. You can dial by extension number or phone number, user ID name (5224 IP Phone only), or SIP URL or IP address (5224 IP Phone only).

  • Page 20: Dial By Phone Book Entry

    5212 and 5224 IP Phone SIP User and Administrator Guide Dial by Phone Book Entry 1. Press (SUPERKEY), and then press >> until PHONE BOOK? appears. 2. Press OK. PHONE BOOK <number of items> appears on the display. 3. Press (UP) and (DOWN) to navigate to the entry you want to call.

  • Page 21: Auto Answer

    The 5224 IP Phone allows a maximum of three calls waiting while you are on a call. The 5212 IP Phone allows one call waiting. New calls wait on the next free line. When a new call arrives, you hear a call waiting tone, the name of the new caller appears, and the corresponding Line key flashes.

  • Page 22: Call Handling

    Call Handling Hold The 5224 IP Phone supports a maximum of four held calls at the same time. The 5212 IP Phone supports a maximum of two held calls. When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds you that you are holding or on hold.

  • Page 23: Program Call Forward

    You can transfer an active call to another party (one line must be free on your phone).The 5224 IP Phone supports four lines. The 5212 IP Phone supports two lines. If all lines are busy on your phone, no calls can be transferred.

  • Page 24: Transfer A Call To An Unconnected Third Party

    3. Press DIAL. 4. When the new party answers, press the CONF softkey (or the # to select CONF on the 5212). The call put on hold in step 1 is connected to the call in progress. - 18 -...

  • Page 25: Add A Party On Hold To A Call In Progress

    Call Handling Note: If the new party does not answer, press (CANCEL) twice to return to the held party. Add a Party On Hold to a Call in Progress 1. Press (TRANS/CONF). The current call is put on hold. 2. Press the Line key of the party already on hold. 3.

  • Page 26: Messaging - Voice Mail

    5212 and 5224 IP Phone SIP User and Administrator Guide Messaging – Voice Mail Your Administrator configures your voice mail information so you can receive and access voice mail messages. The Ring/Message Indicator flashes to indicate waiting messages. Note: For administrative information on voice mail, see Voice Mail on page 33.

  • Page 27: Using Advanced Features

    4). Call Logs Call Logs keeps a record of your missed, answered and outgoing calls. The 5212 IP Phone logs the five most recent missed, answered, and outgoing calls. The 5224 IP Phone logs the ten most recent missed, answered, and outgoing calls. The most recent call appears at the top of each log.

  • Page 28: View A Call Log Entry

    You can register your SIP ID with several SIP sets and have all configured sets ring simultaneously. The indicator lamps of all configured aliases will flash until the call is answered, and then all lamps except the answering set are extinguished. All Mitel SIP phones support call forking.

  • Page 29: Handset, Handsfree And Headset Modes

    Using Advanced Features Handset, Handsfree and Headset Modes Switch between Handset and Handsfree To go from handset to handsfree mode: 1. Press (SPEAKER). 2. Hang up the handset. Use the handsfree speaker to communicate with your party. To go from handsfree to handset mode: •...

  • Page 30: Phone Book

    5212 and 5224 IP Phone SIP User and Administrator Guide Phone Book The Phone Book is a scrollable list of contacts from which you can make a call. The 5212 IP Phone holds a maximum of 20 Phone Book contacts. The 5224 IP Phone holds a maximum of 60 Phone Book contacts.

  • Page 31: Delete A Phone Book Entry

    An exception to this scenario occurs when the server is configured to allow line seizure by multiple lines. Mitel SIP phones support multi-call server programming. Requirements for making calls and picking up held calls from shared lines are the same as normal (non-shared) lines.

  • Page 32: Rss (Web) Feed

    Web feeds are text formats used to deliver information that is frequently updated such as News and weather reports. Your Mitel SIP Phone can act as a web feed reader, displaying the feed on Line 1 of the phone display when the phone is idle. You can program one or more keys on your phone to display a web feed or to display your own customized message (branding).

  • Page 33: Time And Date

    Using Advanced Features Time and Date A Simple Network Time Protocol (SNTP) server (version 4 or later) provides your phone with the date and time. Your Administrator configures your time zone once using the Web Configuration Tool. Your phone automatically adjusts to Daylight Savings. If an SNTP server is not available in your system setup, you can modify the time and date using your phone or the Date/Time page of the Web Configuration Tool (see Accessing the Web Configuration Tool on page 4).

  • Page 34: Administrator Tools

    5212 and 5224 IP Phone SIP User and Administrator Guide Administrator Tools This section is the SIP Administrator’s reference to Superkey menu interface configuration options. Where applicable, it references the appropriate page(s) of the Web Configuration Tool. Note: Some procedures can only be completed from the Web Configuration Tool.

  • Page 35: View A User Name

    1. Press (SUPERKEY). 2. Press the third Personal key (counting upwards from the bottom on the 5212 IP Phone) or the Line 3 key (counting upwards from the bottom right on the 5224 IP Phone). The user display name (top) and user name (bottom) appears.

  • Page 36: Srtp Call Encryption Indicator

    5212 and 5224 IP Phone SIP User and Administrator Guide 2. Press OK, and then press ▼ until ACCESS PROTOCOLS? appears on the display. 3. Press OK, enter your administrator password, and then press SUBMIT. HTTP <current status> appears on the display.

  • Page 37: Upgrade The Phone's Firmware

    To access the latest SIP firmware loads, upgrade procedures, and Release Notes: 1. In your browser, go to www.mitel.com, click Login, and log in to Mitel OnLine. 2. Move your cursor over Products and Services, and select SIP Desktop Devices.

  • Page 38: Automating Firmware Upgrades

    To upgrade firmware on multiple phones, refer to the Mass Deployment topic in the Administrators Tools section of the Web Configuration Tool Online Help. Using SIP Enhanced Mode SIP Enhanced mode enables your 5212/5224 phone to support server-enhanced shared lines including Sylantro Bridged Line Appearance (BLA) and Broadsoft Shared Call Appearance (SCA).

  • Page 39: Voice Mail

    Voice mail for SIP-supported phones is server-based. For more information on the voice mail system, contact the SIP Service Provider. To configure voice mail on the 5212 IP Phone and 5224 IP Phone: • Access the Administrator Tools > Configuring SIP Features section in the Administrator’s Web Configuration Tool online help.

  • Page 40: Hot Line

    You can program a global RSS feed or branding message that will be displayed on Line 1 of Mitel SIP Phones when the phones are idle. You program the global RSS feed in the Advanced Features section of the Web Configuration Tool. For more information, refer to the Web Configuration Tool Online Help.

  • Page 41: Specifications

    Specifications Specifications For a complete list of supported features (including Sylantro and Broadsoft features) and supported RFCs, access the Specifications topic in the Web Configuration Tool online help. Glossary Term Definition DHCP Dynamic Host Configuration Protocol HTTP Hypertext Transfer Protocol Integrated Communications Platform Identification Internet Protocol...
  • Page 42 ®,™ Trademark of Corporation Mitel Networks © Copyright 2007, Corporation Mitel Networks All rights reserved...

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