Mitel Remote Configuration Manual
Mitel Remote Configuration Manual

Mitel Remote Configuration Manual

Teleworker remote ip phone

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Mitel Remote IP
Phones: Configuration
Guide
Version 4.0
W I N N E R
0330 333 7323 | www.denwa.uk.com
MEDIUM SIZED
BUSINESS OF THE YEAR

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Summary of Contents for Mitel Remote

  • Page 1 Mitel Remote IP Phones: Configuration Guide Version 4.0 W I N N E R 0330 333 7323 | www.denwa.uk.com MEDIUM SIZED BUSINESS OF THE YEAR...
  • Page 2 Teleworker Remote IP Phone Configuration Guide...
  • Page 3 Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
  • Page 4: Table Of Contents

    Remote IP Phone Capabilities .....................3 CONFIGURING YOUR REMOTE IP PHONE ............4 Getting Started ........................4 Configuring remote 5020,5212, 5215, 5235, or Navigator sets ...........4 Configuring remote 5220 or 5224 sets.................5 Configuring remote Dual Mode 5215 or 5220 sets ..............5 Configuring your remote Your Assistant Softphone .............6 Configuring Voice First Application on your Remote IP Phone..........6...
  • Page 6: Welcome

    Teleworker Remote IP Phone Configuration Guide Welcome This Remote IP Phones Configuration Guide provides information on how to use your secure Mitel IP phone remotely with the Mitel Teleworker® Solution. This guide covers the following topics: • Supporting Documentation: how to access Mitel product and technical documentation •...
  • Page 7: Supporting Documentation

    Teleworker Remote IP Phone Configuration Guide Supporting Documentation To access Product and Technical Documentation: 1. Log in to Mitel OnLine. 2. Click Technical Support. 3. Select Product Documentation • To access IP Phone documentation, click User Guide or Installation Guide link at the top of the screen.
  • Page 8: About Your Remote Ip Phone

    Combined with the Teleworker Solution, your IP Phone will provide you with a single-phone solution for both office and remote telephony requirements. When configured for Teleworker use, the remote IP Phone has the following capabilities: • Encryption to provide a secure voice path between the phone and system across the Internet •...
  • Page 9: Configuring Your Remote Ip Phone

    Hold the 7 key until CONFIGURE TELEWORKER appears on the phone's display screen (this takes approximately 4 seconds). 3. Press # to configure the remote operation of your IP phone. USE PRESENT SETTINGS? appears on the display screen.
  • Page 10: Configuring Remote 5220 Or 5224 Sets

    Hold the 7 key until CONFIGURE TELEWORKER appears on the phone's display screen (this takes approximately 4 seconds). 3. Press the key under the word Yes to configure the remote operation of your IP phone. USE PRESENT SETTINGS? appears on the display screen.
  • Page 11: Configuring Your Remote Your Assistant Softphone

    Configuring Voice First Application on your Remote IP Phone Your remote 5020 or 5220 IP phone set up can also include Voice First Application (VFA) for video conferencing. The VFA server acts as a gateway for video terminals. Each terminal consists of a camera, video screen and phone.
  • Page 12: Troubleshooting

    Teleworker Remote IP Phone Configuration Guide Troubleshooting This section contains troubleshooting information about • IP phone error messages specific to the Teleworker Solution • IP phone connectivity and voice quality IP Phone Error Messages The following error messages are specific to the Teleworker Solution. Messages are displayed on the IP phone for 20 seconds, and then the connection between the Teleworker Solution server and the phone terminates (LOST LINK TO SERVER…DISCONNECTING appears on the...
  • Page 13: Glossary

    Hardware that interfaces between two networks. Server A shared computer on a local network. Teleworker Solution A secure solution for remote and home-based employees. The Teleworker Solution allows you to access your corporate office voice network through your remote IP phone. TW ADMIN Teleworker Administrator.

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