Administrator's Guide for SIP-T2_Series_T4_Series IP Phones
Procedure
ACD can be configured using the configuration files or locally.
Configuration File
Local
Details of Configuration Parameters:
acd.auto_available
Description:
Enables or disables the IP phone to automatically change the status of the ACD
agent to available after the designated time.
0-Disabled
1-Enabled
332
<MAC>.cfg
<y0000000000xx>.cfg
Web User Interface
Phone User Interface
Parameters
Configure ACD feature for
account:
Parameters:
account.X.acd.enable
account.X.acd.available
Assign an ACD key.
Parameters:
linekey.X.type
Configure ACD auto available.
Parameters:
acd.auto_available
acd.auto_available_timer
Assign an ACD key.
Navigate to:
http://<phoneIPAddress>/servlet
?p=dsskey&model=1&q=load&li
nepage=1
Configure ACD auto available
timer.
Navigate to:
http://<phoneIPAddress>/servlet
?p=features-acd&q=load
Assign an ACD key.
Permitted Values
0 or 1
Default
0