Troubleshooting; Before Calling For Assistance - GarrettCom Magnum 10KG Installation And User Manual

Magnum 10KG Managed Switch Installation and User Guide
6.0

TROUBLESHOOTING

All Magnum products are designed to provide reliability and consistently high
performance in all industrial network environments. The installation of a Magnum 10KG
Switch is a straight forward procedure. The operation is also straightforward and is
discussed in Section 4.0 of this User Guide.
Should problems develop during installation or operation, this section is
intended to help locate, identify and correct these types of problems. Please follow the
suggestions listed below prior to contacting your supplier. However, if you are unsure of
the procedures described in this section or if the Magnum 10KG Switch is not performing
as expected, do not attempt to repair the unit; instead contact your supplier for assistance
or contact GarrettCom Customer Support.
6.1

Before Calling for Assistance

1. If difficulty is encountered when installing or operating the unit, refer back to
the Installation Section of the applicable chapter of this manual. Also check
to make sure that the various components of the network are interoperable.
2. Check the cables and connectors to ensure that they have been properly
connected and the cables/wires have not been crimped or in some way impaired
during installation. (About 90% of network downtime can be attributed to
wiring and connector problems.)
3. Make sure that power is properly attached to each Magnum 10KG Switch unit.
Use the PWR LEDs to verify each unit is receiving power.
4. If the problem is isolated to a network device other than the Magnum 10KG
Switch product, it is recommended that the problem device be replaced with a
known good device. Verify whether or not the problem is corrected. If not, go
to Step 5 below. If the problem is corrected, the Magnum 10KG Switch and its
associated cables are functioning properly.
5. If the problem continues after completing Step 4 above, contact your supplier
of the Magnum 10KG Switch unit or if unknown, contact GarrettCom, Inc. by
fax, phone or email (support@garrettcom.com) for assistance.
www GarrettCom com . .
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