Troubleshooting; Before Calling For Assistance - GarrettCom magnum Installation And User Manual

Magnum Personal Hubs
5.0

TROUBLESHOOTING

All Magnum Ethernet products are designed to provide reliability and
consistently high performance in all network environments. The installation of
Personal Hubs is a simple procedure (see Section 3.0, INSTALLATION);
operation is very simple and is described in Section 4.0, OPERATION.
Should problems develop during installation or operation, this section
should help to locate, identify and correct such problems. Please follow the
suggestions listed below contacting your supplier. However, if you are unsure of
any procedure described in this section, or if the Magnum Personal Hub is not
operating as expected, do not attempt to repair or alter the unit. Contact your
supplier (or if unknown, contact GarrettCom, Inc.) for assistance.
5.1

Before Calling for Assistance

1. If difficulty is encountered when installing or operating the Magnum
Personal Hub, refer to Section 3.0, Installation and Section 4.0, Operation. Check
to make sure that the various other components of the network are operable.
2. Check the cables and connectors to ensure that they have been properly
connected, and the cables have not been crimped or in some way impaired during
installation. (About 90% of network downtime can be attributed to wiring and
connector problems.)
3. Make sure that the external DC power supply is properly attached to the
unit, that it is of the proper type, and that it is plugged into a functioning electrical
outlet. Use the PWR LED to verify the unit is receiving proper power.
4. If the problem is isolated to a network device other than the Personal
Hub, replaced the problem device with a known good device. Verify whether or
not the problem is corrected. If not, go to Step 5 below. If the problem is
corrected, the Personal Hub and its associated cables are functioning properly.
5. If the problem continues after completing Step 4 contact your supplier of
the Personal Hub (or if unknown, contact GarrettCom, Inc.) by fax, phone or email
for assistance.
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