Troubleshooting; Before Calling For Assistance - GarrettCom Magnum Quad-Series Installation And User Manual

Magnum Quad-Series Fiber Switches
6.0

TROUBLESHOOTING

All Magnum Ethernet products are designed to provide reliability and
consistently high performance in all n
Quad Series Fiber Switch is a straigh
2 .6); the operation is also straightf
Should problems develop d
intended to help loc e, ident
suggestions listed below prior to contacting your supplier. However, if you are unsure of
the procedures described in this section or if the Magnum Quad Series Fiber Switch is
not performing as expected, do not attempt to repair the unit; instead contact your
supplier for assistance or contact GarrettCom Customer Support.
6.1

Before Calling for Assistance

1. If difficulty is encountered when installing or operating the unit, refer back to
the Installation Section of the applicable chapter of this manual. Also check
to make sure that the various components of the network are interoperable.
2. Check the cables and connectors to ensure that they have been properly
way
be
3. Make sure that an AC power cord is properly attached to each Magnum Quad
Series Fiber Switch unit. Be certain that each AC power cord is plugged into a
functioning electrical outlet. Use the PWR LEDs to verify each unit is
receiving power.
4. If the problem is isolated to a network device other than the Magnum Quad
Series Fiber Switch product, it is recommended that the problem device is
replaced with a known good device. Verify whether or not the problem is
corrected. If not, go to Step 5 below. If the problem is corrected, the Magnum
Quad Series Fiber Switch and its associated cables are functioning properly.
5. If the problem continues after completing Step 4 above, contact your supplier
of the Magnum Quad Series Fiber Switch unit or if unknown, contact
GarrettCom, Inc.by fax, phone or email (support@garrettcom.com) for assistance.
www GarrettCom com . .
etwork environments. The installation of Magnum
tforward procedure (see INSTALLATION, Section
orward and is discussed in Section 4.
uring installation or operation, this section is
at ify and co rrect these types of problems. P
connected and the cables/wires have not been crimped or in some
impaired during installation. (About 90% of network downtime can
attributed to wiring and connector problems.)
Installation and User Guide (06/03)
42
lease follow the