Documentation; Assistance - Stormshield SN900 Installation Instructions Manual

Documentation

 ONLINE HELP
The user guide for SN Multi-function Firewalls is available online at:
 SECURE AREA
Your Secure area allows you to:
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Activate licenses, software options or download the latest updates,
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Manage your licenses,
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Subscribe to technical and commercial mailing-lists,
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Access the document base and knowledge base.
Log on to the following address to access or obtain access codes to your Secure area:
https://mystormshield.eu/
 DOCUMENT BASE
This base, which can be accessed from the Secure area, allows you to look up or download various technical
documents (user guides, technical notes, etc.). Go to the Document base in your Secure area.
 KNOWLEDGE BASE
The technical support department's knowledge base centralizes various technical entries relating to the use
of Stormshield Network products. It aims to improve a better understanding of how they work.
Go to the Knowledge base in your Secure area.

Assistance

In the event of a hardware issue on your Firewall or if one of the elements does not match its description,
please contact your certified partner.
For Stormshield Network products, there are different product return procedures called RMAs (return
merchandise authorization). The various types of RMA are as follows:
- RMA WITH STANDARD EXCHANGE:
If the appliance has a valid Initial maintenance package,
- RMA WITH EXPRESS EXCHANGE:
If the appliance has a valid Privilege maintenance package,
- RMA WITH DOA EXCHANGE:
If the product was registered less than 30 days before the RMA was activated.
Documents relating to these procedures and their implementation are available in the Document Base
(Operational folder) in your Secure area.
In order to comply with the hypotheses of the common criteria evaluation, clients have to subscribe to the
Secure Exchange option and follow the procedure for this type of exchange. This option ensures the
confidentiality of the configuration elements imported into the Stormshield Network product before it is sent
for repairs.
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PRESENTATION AND INSTALLATION GUIDE – SN RANGE
INITIAL CONNECTION TO THE PRODUCT
http://documentation.stormshield.eu
snengde_installation-product-SN-range v1.2 - Copyright Netasq 2015