Stormshield SN200 Manual
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Stormshield SN200 Manual

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TECHNICAL NOTE
STORMSHIELD NETWORK SECURITY
SECURE RETURN OPTION
Product concerned: SN150, SN160(W), SN200, SN210(W), SN300, SN310, SN500, SN510, SN700,
SN710, SN900, SN910, SN2000, SN2100, SN3000, SN3100, SN6000, SN6100, SNi20 and SNi40
Document last updated: August 1, 2022
Reference: sns-en-secure_return_option_technical_note

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Summary of Contents for Stormshield SN200

  • Page 1 TECHNICAL NOTE STORMSHIELD NETWORK SECURITY SECURE RETURN OPTION Product concerned: SN150, SN160(W), SN200, SN210(W), SN300, SN310, SN500, SN510, SN700, SN710, SN900, SN910, SN2000, SN2100, SN3000, SN3100, SN6000, SN6100, SNi20 and SNi40 Document last updated: August 1, 2022 Reference: sns-en-secure_return_option_technical_note...

  • Page 2: Table Of Contents

    SNS - TECHNICAL NOTE SECURE RETURN OPTION Table of contents Introduction Environment Warning Recycling Required tools SN150 SN200 and SN300 SN160(W), SN210(W) and SN310 SN500 and SN700 SN510, SN710 and SN910 SN900 SN2000 and SN3000 SN2100 and SN3100 SN6000 SN6100...

  • Page 3: Introduction

    SECURE RETURN OPTION Introduction As part of the SECURE RETURN option, under certain conditions, Stormshield allows users to remove and keep the data storage medium for confidentiality reasons. This document sets out the phases associated with this operation for products in the Stormshield Network range.

  • Page 4: Environment

    SNS - TECHNICAL NOTE SECURE RETURN OPTION Environment Warning The operations described in this document must only be performed by operators who have been trained in the maintenance of products containing electronic cards, and having been duly instructed by the user to do so. Before performing any intervention, the operator must ensure in particular that: The product is physically disconnected from the mains power supply, All precautions have been taken to guarantee an ESD-safe (ElectroStatic Discharge)

  • Page 5: Sn150

    SNS - TECHNICAL NOTE SECURE RETURN OPTION SN150 Data is stored in Flash memory on this product, in micro SD card format, installed on the motherboard. Dismantling 1. Using the Phillips screwdriver, unscrew the 3 black countersunk screws. This operation will tear the warranty sticker. 2.

  • Page 6: Sn200 And Sn300

    SNS - TECHNICAL NOTE SECURE RETURN OPTION SN200 and SN300 On these products, data is stored on an internal Flash module. Dismantling 1. Unscrew the 4 black countersunk screws with a Philips screwdriver. 2. Open the appliance. This operation will tear the warranty sticker.

  • Page 7: Sn160(W), Sn210(W) And Sn310

    SNS - TECHNICAL NOTE SECURE RETURN OPTION SN160(W), SN210(W) and SN310 On these products, data is stored on an internal Flash module. Dismantling 1. Unscrew the 4 black countersunk screws (3 for the SN160) with a Philips screwdriver. One of these screws covers the warranty sticker. 2.

  • Page 8: Sn500 And Sn700

    SNS - TECHNICAL NOTE SECURE RETURN OPTION SN500 and SN700 On these products, data is stored on an internal hard disk. Dismantling 1. Using the Phillips screwdriver, unscrew the 2 black countersunk screws located at the back of the cover. 2.

  • Page 9: Sn510, Sn710 And Sn910

    SNS - TECHNICAL NOTE SECURE RETURN OPTION SN510, SN710 and SN910 On these products, data is stored on an internal hard disk. Dismantling 1. Using a Philips screwdriver: Unscrew the 2 black countersunk screws located at the back of the cover. Unscrew the 10 black countersunk screws that hold down the lateral fastening brackets.
  • Page 10 SNS - TECHNICAL NOTE SECURE RETURN OPTION Assembling 1. Put the support back on its 4 spacers, with the vibration absorbers in place. 2. Fasten the support with the 4 screws, by using one of them to fasten the free ring terminal of the cable connecting the support + hard disk setup to the chassis.

  • Page 11: Sn900

    SNS - TECHNICAL NOTE SECURE RETURN OPTION SN900 On this product, data is stored on an internal hard disk. Dismantling 1. Using the Phillips screwdriver, unscrew the 2 black countersunk screws located at the back of the cover. 2. Remove the cover by sliding it backwards. This operation will tear the warranty sticker.
  • Page 12 SNS - TECHNICAL NOTE SECURE RETURN OPTION Assembling 1. Put the support back on its 4 spacers, with the vibration absorbers in place. 2. Fasten the support with the 4 screws, by using one of them to fasten the free ring terminal of the cable connecting the support + hard disk setup to the chassis.

  • Page 13: Sn2000 And Sn3000

    SNS - TECHNICAL NOTE SECURE RETURN OPTION SN2000 and SN3000 On these products, data is stored on one or two SSDs accessible from the front panel. Each SSD can be easily extracted: to unlock its tray, press on the gray button while pushing it laterally towards the left.
  • Page 14 SNS - TECHNICAL NOTE SECURE RETURN OPTION 5. To extract the flash module, pull it gently and perpendicular to the motherboard.  REMARKS This operation does not require the crossbar to be dismantled. Assembling 1. Ensure that the screw of the Flash module remains outside the chassis. 2.

  • Page 15: Sn2100 And Sn3100

    SNS - TECHNICAL NOTE SECURE RETURN OPTION SN2100 and SN3100 On these products, data is stored on one or two SSDs accessible from the front panel. Each SSD can be easily extracted: to unlock its tray, press on the gray button while pushing it laterally towards the left.
  • Page 16 SNS - TECHNICAL NOTE SECURE RETURN OPTION 5. If your SN3100 is equipped with a TPM (Trusted Platform Module), extract it by pulling it gently and perpendicular to the motherboard: Assembling 1. Put the cover back on. 2. Push it forward. 3.

  • Page 17: Sn6000

    SNS - TECHNICAL NOTE SECURE RETURN OPTION SN6000 On this product, data is stored on 2 SSDs accessible from the rear panel. Each SSD can be easily extracted: to unlock its tray, press on the lever while pushing it laterally towards the right.
  • Page 18 SNS - TECHNICAL NOTE SECURE RETURN OPTION 4. Remove the adhesive strip from the power and data connectors on the SSD. 5. Unplug these connectors. 6. The SSD is mounted on a metal plate, fastened by 4 countersunk screws: remove these 4 screws.

  • Page 19: Sn6100

    SNS - TECHNICAL NOTE SECURE RETURN OPTION SN6100 On this product, data is stored on 2 SSDs accessible from the front panel. Each SSD can be easily extracted: to unlock its tray, press on the lever while pushing it laterally towards the right.
  • Page 20 SNS - TECHNICAL NOTE SECURE RETURN OPTION 5. Extract the flash module: 6. Screw the fastening screw of the flash module back in its spacer. Assembling 1. Put the cover back on. 2. Push it forward. 3. Close the chassis back up using the 2 turnscrews. Page 20/29 sns-en-secure_return_option_technical_note - 08/01/2022...

  • Page 21: Sni20

    SNS - TECHNICAL NOTE SECURE RETURN OPTION SNi20 Dismantling 1. Remove the warranty sticker: 2. Unscrew the 2 black screws that hold the DIN rail bracket in place: 3. Remove the bracket. 4. Unscrew the 14 black screws found on the appliance. 5.
  • Page 22 SNS - TECHNICAL NOTE SECURE RETURN OPTION 6. Unplug the SATADOM: 7. Unscrew the 5 silver fastening screws from the metal plate. 8. Take off the metal plate: 9. Unscrew the 5 gold-colored spacers with a 5mm hex socket: 10. Remove the motherboard by pulling gently and vertically. Page 22/29 sns-en-secure_return_option_technical_note - 08/01/2022...
  • Page 23 SNS - TECHNICAL NOTE SECURE RETURN OPTION 11. Unscrew the 2 silver screws and the 5 gold-colored spacers with a 5mm hex socket: 12. Remove the second part of the motherboard by pulling gently and vertically. 13. Remove the TPM (Trusted Platform Module) by pulling gently and vertically: Assembling Re-assemble the product by following the same steps to dismantle it, in reverse order.

  • Page 24: Sni40

    SNS - TECHNICAL NOTE SECURE RETURN OPTION SNi40 Dismantling 1. Remove the warranty sticker. 2. Unscrew the 4 silver screws that hold the DIN rail bracket in place. 3. Remove the bracket: Page 24/29 sns-en-secure_return_option_technical_note - 08/01/2022...
  • Page 25 SNS - TECHNICAL NOTE SECURE RETURN OPTION 4. Unscrew the 5 black screws found on the appliance: 5. Rotate the upper section: Page 25/29 sns-en-secure_return_option_technical_note - 08/01/2022...
  • Page 26 SNS - TECHNICAL NOTE SECURE RETURN OPTION 6. Unplug the hard disk connector: 7. Unscrew the fastening screws from the hard disk support: Page 26/29 sns-en-secure_return_option_technical_note - 08/01/2022...
  • Page 27 SNS - TECHNICAL NOTE SECURE RETURN OPTION 8. Unscrew the fastening screws from the hard disk: 9. Remove the hard disk. Assembling Re-assemble the product by following the same steps to dismantle it, in reverse order. Page 27/29 sns-en-secure_return_option_technical_note - 08/01/2022...

  • Page 28: Further Reading

    SNS - TECHNICAL NOTE SECURE RETURN OPTION Further reading Additional information and answers to questions can be found in the Stormshield knowledge base (authentication required). Page 28/29 sns-en-secure_return_option_technical_note - 08/01/2022...
  • Page 29 All images in this document are for representational purposes only, actual products may differ. Copyright © Stormshield 2023. All rights reserved. All other company and product names contained in this document are trademarks or registered trademarks of their respective companies.

This manual is also suitable for:

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