Page 1 ERserver pSeries 615 Service Guide SA38-0630-02...
Page 3 ERserver pSeries 615 Service Guide SA38-0630-02...
Page 4 A reader’s comment form is provided at the back of this publication. If the form has been removed, address comments to Information Development, Department H6DS-905-6C006, 11501 Burnet Road, Austin, Texas 78758-3493. To send comments electronically, use this commercial internet address: aix6kpub@austin.ibm.com. Any information that you supply may be used without incurring any obligation to you.
Page 5: Table Of Contents
Contents Safety Notices ....... . . xi Rack Safety Instructions ......xi Electrical Safety .
Page 6 Service Agent for the Model 6C3 and Model 6E3 ..... 42 Using the Service Processor and Service Agent Features ....42 Service Focal Point .
Page 7 Operator Panel Error Codes ......166 SPCN Error Codes ....... 167 Firmware Error Codes .
Page 8 Failure During Normal System Operation ..... . 250 Service Processor Reboot/Restart Policy Controls ....250 System Firmware Updates .
Page 9 Removing a Drawer Release Latch Bracket ..... 287 Replacing a Drawer Release Latch Bracket ..... 287 Covers .
Page 10 Operator Panel and Power Cable ......342 Removing the Operator Panel ......342 Replacing the Operator Panel .
Page 11 Customizing the Modem Configuration Files ..... 436 IBM 7852-400 DIP Switch Settings ......437 Xon/Xoff Modems .
Page 12 EserverpSeries 615 Service Guide...
Page 13: Safety Notices
Safety Notices A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury. Danger notices appear on the following pages: v xii v 98 v 99 v 279 v 348 A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury.
Page 14: Electrical Safety
Electrical Safety Observe the following safety instructions any time you are connecting or disconnecting devices attached to the workstation. In the system you are about to setup or service: v The ac power interface connector is considered the main power disconnect device. v This system has redundant power supply capabilities, meaning that it has the ability to have two power supplies running simultaneously in the same system unit.
Page 15: Laser Safety Information
CAUTION: All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation, user maintenance, or prescribed service conditions. Data processing environments can contain equipment transmitting on system links with laser modules that operate at greater than class 1 power levels.
Page 16 EserverpSeries 615 Service Guide...
Page 17: Data Integrity And Verification
Data Integrity and Verification IBM computer systems contain mechanisms designed to reduce the possibility of undetected data corruption or loss. This risk, however, cannot be eliminated. Users who experience unplanned outages, system failures, power fluctuations or outages, or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure.
Page 18 EserverpSeries 615 Service Guide...
Page 19: About This Book
Accessing Information Documentation for the IBM Eserver pSeries is available online. Visit the IBM Eserver pSeries Information Center at http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base. v To access the pSeries publications, click Hardware documentation.
Page 20: Related Publications
The PCI Adapter Placement Reference, order number SA38-0538, contains information regarding slot restrictions for adapters that can be used in this system. v The IBM Hardware Management Console for pSeries Installation and Operations Guide, order number SA38-0590, contains information for operators and system administrators about how to install and use a hardware management console to manage a system.
Page 21: Chapter 1. Reference Information
Chapter 1. Reference Information This chapter provides an overview of the system, including a logical description and a physical overview. The following additional details pertaining to the system are also provided: v “Overview” v “System Features” on page 2 v “Input/Output Ports” on page 5 v “Security Features”...
Page 22: System Features
System Features The Model 6C3 and Model 6E3 support many of the same features. The following figure shows the back of the two system units. Both system units have the same layout from the rear. When the features are described in this section, the descriptions apply to both models. Bus Architecture Six PCI-X slots are available.
Page 23: Disk Drives And Disk Drive Backplane
Media Bays and Media Backplane Two slimline media bays and one full-height media bay are provided. The slimline media bays are for IDE optical devices or diskette drives. The full-height bay is for a SCSI tape drive or DVD-RAM drive. Note: The following restrictions apply to the media drives: 1.
Page 24: Operator Panel
Keyboard v Standard: 101-key enhanced keyboard v 101/102 or 106-key enhanced keyboard is also available Mouse v Three-button Operator Panel v 32-character LED diagnostics display v LEDs for power on and attention v Buttons for power on, system reset v Service processor reset switch System Reset Button Dumps AIX (if dump is enabled) and reboots.
Page 25 Input/Output Ports v One 25-pin parallel v Keyboard v Mouse v Two Ultra160 SCSI buses, to which the internal 4-pack disk drive backplanes are connected v Integrated Drive Electronics (IDE) v Two System Power Control Network (SPCN) Connectors v One 10/100 Ethernet and One 1 Gigabit Ethernet (IEEE 802.3 compliant) v Three serial ports.
Page 26: Security Features
Current usage for the serial port connectors are as follows: Serial Port Number Location Examples of Applicable Usage Serial Port 1 (S1 Operator Panel Service Agent, PDA system management applications (for example: Front) handheld devices, laptop systems), Service Processor menus, ASCII Terminal for operating system Console, and Modems Serial Port 1 (S1 Rear of the System...
Page 27: Powering The System On And Off
Powering the System On and Off For procedures to power off and power on the system for various system configurations and operating systems, see “Stopping the System” on page 282 and “Starting the System” on page 283. Console Note: This section applies to a system without an HMC attached. The firmware starts a console-selection sequence at system boot time if any of the following is true: v A console has not yet been selected.
Page 28: Post Indicators
POST Indicators POST indicators indicate tests that are being performed as the system is preparing to load the operating system. The POST indicators are words that display on the system console. Each time that the system starts a different step in the POST, a POST indicator word appears on the console. Each word is an indicator of the tests that are being performed.
Page 29: System Locations
Note: This is the preferred method of loading online AIX diagnostics from the boot hard disk. System Locations Model 6C3 Front View 1 SCSI Media-Device Bay 4 Front Serial Port (RJ-45 Connector) 2 Slimline Media Bay 5 Operator Panel 3 Slimline Media Bay 6 Hot-Swap Disk Drives Chapter 1.
Page 30: Rear View
Rear View 1 Parallel Connector 9 Mouse Connector 2 Serial Connector 3 10 10/100 Ethernet Connector 3 Serial Connector 2 11 Keyboard Connector 4 Test Connector (For Manufacturing 12 Hardware Management Use Only) Console Connector 2 5 PCI-X Slot Access Locations 13 Hardware Management Console Connector 1 6 Serial Connector 1...
Page 31: Front View
Model 6E3 Front View 1 Operator Panel 2 Slimline Media Bay 3 Slimline Media Bay 4 SCSI Media-Device Bay 5 Hot-swap disk drives Chapter 1. Reference Information...
Page 32 Rear View 1 Parallel Connector 9 Mouse 2 Keyboard 10 1 Gb Ethernet Connector 3 Serial Connector 2 11 10/100 Ethernet Connector 4 Serial Connector 3 12 Hardware Management Console Connector (HMC 2) 5 Test Connector (For Manufacturing 13 Hardware Management Use Only) Console Connector (HMC 1)
Page 33: Power Supply Locations (Model 6C3 And Model 6E3)
Power Supply Locations (Model 6C3 and Model 6E3) Each power supply has three LEDs. The amber LED on the power supply indicates a problem with the power supply. If a power supply is diagnosed with a cooling problem, the entire power supply must be replaced.
Page 34: Fan Locations (Model 6C3 And Model 6E3)
Fan Locations (Model 6C3 and Model 6E3) The following illustration identifies the system cooling fans. Each fan has one green LED and one amber LED located on top of the fan. A lit amber LED indicates that the fan is not operating correctly. 1 Cooling Fan 1 3 Cooling Fan 3 2 Cooling Fan 2...
Page 35: System Backplane Locations (Model 6C3 And Model 6E3)
System Backplane Locations (Model 6C3 and Model 6E3) The following illustration of the system backplane identifies the primary connectors used in your system. V3 V2 P1 P4 J0B J1B 1 Media Backplane 15 2.5V Voltage Regulator Module (V2) 2 Memory DIMM 5, J0A 16 (Hardware Management Console) 3 Memory DIMM 6, J0B 17 Primary Power Supply V2...
Page 36: Pci-X Slot Locations (Model 6C3 And Model 6E3)
PCI-X Slot Locations (Model 6C3 and Model 6E3) Six PCI-X slots are available. Slots 1, 4, 5, and 6 are 64-bit capable at 133 MHz, 3.3 volts. Slots 2 and 3 are 32-bit capable at 66 MHz, 3.3 volts. All slots have hot-swap capabilities. The slots are numbered on the rear of the chassis from left to right, 1 through 6.
Page 37: Memory Dimm Locations
Memory DIMM Locations The memory DIMMs used in the system are located on the system backplane. Your system contains 8 memory DIMM slots. Associated with each memory DIMM slot is an LED, which is located on the edge of the system backplane. A lit LED indicates a problem with a specific memory DIMM. For more information on the locations of the system LEDs, go to “System LED Locations”...
Page 38 J3B (U0.1-P1-M1) J3A (U0.1-P1-M2) J2B (U0.1-P1-M3) J2A (U0.1-P1-M4) J0A (U0.1-P1-M5) J0B (U0.1-P1-M6) J1A (U0.1-P1-M7) J1B (U0.1-P1-M8) V3 V2 P1 P4 J0B J1B Number Description Location Code Memory slot 1 (J3B) U0.1-P1-M1 Memory slot 2 (J3A) U0.1-P1-M2 Memory slot 3 (J2B) U0.1-P1-M3 Memory slot 4 (J2A) U0.1-P1-M4...
Page 39: Operator Panel Component Locations
Operator Panel Component Locations The following illustration shows the component location on the operator panel. Number Component Name Component Description Operator Panel Display Displays current status of system startup, or diagnostic information in the event of a hardware problem. Front Serial Connector (FS1) Serial port uses RJ-45 connector.
Page 40: Scsi Ids And Bay Locations
SCSI IDs and Bay Locations The following illustrations show the SCSI bay locations for the pSeries 615 Model 6C3 and Model 6E3. Note: One disk drive backplane (on the right, closest to the media bays, as viewed from the front of the system) is standard in the Model 6C3 and Model 6E3;...
Page 41: System Led Locations
Model 6E3 Index Drive Name SCSI ID Operator Panel Diskette Drive Location code U0.1-P1-X1-D1 for a diskette drive or or IDE Optical Drive U0.1-P1-X1/Q6-A1 for an optical drive IDE CD-ROM (Default) IDE (Non-SCSI) or IDE DVD-ROM (Optional) Tape Drive (Optional) SCSI ID 0 SCSI DVD-RAM (Optional) SCSI ID 0...
Page 42 LEDs. Front View Top View Rear View = Green LED = Amber LED 1 Disk Drive LEDs 7 Power Supply LEDs 2 Power LED 8 Service Processor Assembly LED 3 System AttentionLED 9 PCI Adapter LEDs 4 PCI Adapter LEDs 10 Voltage Regulator Modules LEDs 5 System Attention LED 11 Memory DIMM LEDs...
Page 43: System Logic Flow
System Logic Flow The following diagram is a detailed representation of the system’s logic flow. Dual Chip Module DIMM D I M M SMI-E DIMM DIMM core core L3 Cache Main Data Unit JTAG Store Async 1.5MB L2 DIMM Cntl Intfc 8 MB DIMM...
Page 44: Location Codes
Location Codes Note: When the system is running under the Linux operating system no Linux location codes exist, but physical location codes might display in the Linux error logs. This system unit uses physical location codes in conjunction with AIX location codes to provide mapping of the failing field replaceable units.
Page 45 For PCI adapters where x is equal to or greater than 1. The x and y are characters in the range of 0-9, A-H, J-N, P-Z (O, I, and lowercase are omitted) and are equal to the parent bus’s ’ibm, aix-location’ open firmware property.
Page 46: Multiple Fru Callout Instructions
SCSI Devices/Drives For SCSI devices, the location code is defined as follows: AB-CD-EF-G,H | | | | | | | | | Logical Unit address of the SCSI Device | | | Control Unit Address of the SCSI Device | | Connector ID | devfunc Number, Adapter Number or Physical Location Bus Type or PCI Parent Bus Where AB-CD-EF are the same as non-SCSI devices.
Page 47 2. If an HMC is attached, it may be used to activate and deactivate a FRU identify LED. For instructions on activating and deactivating a FRU identify LED, see the Service Focal Point chapter of the IBM Hardware Management Console for pSeries Installation and Operations Guide, order number SA38-0590.
Page 48: Mapping Aix And Physical Location Codes
Mapping AIX and Physical Location Codes Note: AIX location codes are not available when using the Linux operating system. Use the following illustration to help you map a location code to its connector on the system backplane. EserverpSeries 615 Service Guide...
Page 49 Use the following illustration to help you map a location code to its connector on the rear of the system. Physical Location Location Codes Codes U0.1-P1/Q1 01-S1 U0.1-P1-X1/S1 01-S3 U0.1-P1-X1/S3 01-S2 U0.1-P1-X1/S2 01-R1 U0.1-P1-X1/R1 01-K1-00 U0.1-P1-X1/K1 U0.1-P1-X1/O1 01-K1-01 U0.1-P1-X1/Q4 U0.1-P1-X1/Q5 U0.1-P1/Q2 U0.1-P1/Q3 U0.1-P1-X1/S4...
Page 50: Aix And Physical Location Code Table
AIX and Physical Location Code Table Note: AIX location codes are not available when using the LINUX operating system. The following table contains AIX and physical location codes for the pSeries 615 Model 6C3 and Model 6E3. Component Name Physical Location Code AIX Location Code System Unit Backplane Rack Frame...
Page 51 Component Name Physical Location Code AIX Location Code HMC1 Connector U0.1-P1-X1/S4 HMC2 Connector U0.1-P1-X1/S5 SPCN Connector1 (SPCN Port0) U0.1-P1-X1/Q4 SPCN Connector2 (SPCN Port1) U0.1-P1-X1/Q5 Keyboard Port U0.1-P1-X1/K1 01-K1-00 Keyboard U0.1-P1-X1/K1-K1 01-K1-00-00 Mouse Port U0.1-P1-X1/O1 01-K1-01 Mouse U0.1-P1-X1/O1-O1 01-K1-01-00 Ethernet #1 Controller U0.1-P1/E1 1L-08 Ethernet #2 Controller 1Gb...
Page 52 Component Name Physical Location Code AIX Location Code Disk Drive 7 (in backplane on left) U0.1-P1/Z2-A5 1S-08-01-5,0 Disk Drive 8 (in backplane on left) U0.1-P1/Z2-A8 1S-08-01-8,0 SES for SCSI bus 1 (in backplane on U0.1-P1/Z2-Af 1S-08-01-15,0 left) Media Device 1 (for example, SCSI U0.1-P1/Z2-A0 Tape, DVD) Fans...
Page 53: System Cables
System Cables The following diagrams show the internal cable routing for the Model 6C3 and Model 6E3. System Chassis Media Mounting Bay Operator Panel Cable Operator Panel Fan Tray Assembly Cable Fan Tray Assembly Chapter 1. Reference Information...
Page 54: Specifications
Specifications This section contains system specifications for both Model 6C3 and Model 6E3. Dimensions Rack (Model 6C3) Deskside (Model 6E3) Height 172.8 mm 6.8 in. 530.0 mm (20.9 in.) 4 EIA Units Width 444.4 mm 17.5 in. 300.0 mm (11.8 in.) Depth 609.60 mm 24 in.
Page 55 Specifications continued from the previous page. 6.0 bels 5.9 bels <L > 42 dBA 41 dBA Model 6C3 Noise Emissions⁴ Operating Idle 6.1 bels 6.0 bels <L > 44 dBA 43 dBA Install/Air Flow Maintenance of proper service clearance should allow proper airflow. Service When installing a rack unit, refer to “System Service Clearances”...
Page 56: External Ac Power Cables
External AC Power Cables To avoid electrical shock, a power cable with a grounded attachment plug is provided. Use only properly grounded outlets. Power cables used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA). These power cords consist of the following: v Electrical cables, Type SVT or SJT.
Page 57: Service Inspection Guide
Service Inspection Guide Perform a service inspection on the system when: v The system is inspected for a maintenance agreement. v Service is requested and service has not recently been performed. v An alterations and attachments review is performed. v Changes have been made to the equipment that may affect the safe operation of the equipment. v External devices with their own power cables have those cables attached.
Page 58 EserverpSeries 615 Service Guide...
Page 59: Chapter 2. Diagnostic Overview
Chapter 2. Diagnostic Overview The system uses an integrated set of software diagnostic procedures to help isolate failing components and system maintenance. This book, along with the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems, is the basis of the diagnostic procedures for the system. In particular, Chapter 4, “Checkpoints,”...
Page 60: System Leds
The Minimum Configuration MAP is used to locate defective components not found by normal diagnostics or error-isolation methods. This MAP provides a systematic method of isolation to the failing item. System LEDs LEDs provides a means to identify components in your system. For more information about these LEDs, see Chapter 12, “Component and Attention LEDs,”...
Page 61: Fru Isolation
2xxx 0xxx and 2xxx codes are AIX progress codes and configuration codes. Location codes may also be shown on the operator panel display during this time. AIX progress codes and location codes will not appear if the LINUX operating system is booting.
Page 62: Service Agent For The Model 6C3 And Model 6E3
If an HMC is attached, it may be used to activate and deactivate a FRU identify LED. For instructions on activating and deactivating a FRU identify LED, see the Service Focal Point chapter of the IBM Hardware Management Console for pSeries Installation and Operations Guide, order number SA38-0590.
Page 63: Service Focal Point
Verify that the HMC host names are defined. For more information about using fully qualified and short host names, see the IBM Hardware Management Console Operations Guide for pSeries, order number SA38-0590. v If you need to add or change a partition name, see the IBM Hardware Management Console Operations Guide for pSeries. Testing Error Reporting To ensure that Service Focal Point is configured correctly, generate a test error by doing the following: 1.
Page 64: Setting Up Surveillance
To enable or disable the call-home feature, you must be a member of one of the following roles: v System Administrator v Service Representative To enable or disable the call-home feature for one or more systems, do the following: Note: It is strongly recommended that you not disable the call-home feature. When you disable the call-home feature, serviceable events are not automatically reported to your service representative.
Page 65: Working With Serviceable Events
Note: You must further configure Service Agent to handle notifications sent by Service Focal Point. For more information about Service Agent, refer to the IBM Hardware Management Console Operations Guide for pSeries, order number SA38-0590 To set up surveillance, you must be a member of one of the following roles:...
Page 66: Saving And Managing Extended Error Data
v Earliest original time stamp of any managed object v AIX error log. (The Linux system error log does not place entries into Service Focal Point.) v Should this error ever get called home? v Error was called home v Pointer to extended error-data collection on the HMC The window’s lower table displays all of the errors associated with the selected serviceable event.
Page 67: Viewing Serviceable Event Partition Information
2. Click Close Event from this window. The Serviceable Event Comments window opens. 3. Click OK to commit your comments. The Update FRU Information window displays. For information on completing this window, see “Updating Field Replaceable Unit (FRU) Information”. To close the serviceable event, click OK on the Update FRU Information window .
Page 68: Activating And Deactivating Fru Leds
Activating and Deactivating FRU LEDs This task allows you to activate or deactivate a managed system’s system attention LED or any FRU LED. FRU LEDs are helpful in determining which FRUs need servicing. To activate or deactivate a managed system’s system attention LED, do the following: 1.
Page 69: Accessing System Log Error Information
Accessing System Log Error Information Note: The system attention LED can be reset by following the procedures described in “Resetting the System Attention LED” on page 50. When an error is detected by the system, information about the error is stored in error logs. The following sections explain how to access the logs that are available on a system.
Page 70: Accessing Errors When A System Is Running Linux And The Console Is Not An Hmc
Accessing Errors when a System is Running Linux and the Console is Not an HMC If the system attention LED comes on and the system is running Linux and is not attached to an HMC, do one of the following: v If you performed “Step 1321-43”...
Page 71: Resetting The Led When A System Is Running Linux And The Console Is Not An Hmc
Resetting the LED when a System is Running Linux and the Console is not an HMC The system must be powered off to access the service processor menus. From the service processor main menu, do the following: 1. Select System Information Menu. 2.
Page 72 EserverpSeries 615 Service Guide...
Page 73: Chapter 3. Maintenance Analysis Procedures (Maps)
Note: Online AIX diagnostics from the hard drive are not available when the running operating system is Linux. If this system has a IBM Hardware Management Console(HMC) with Service Focal Point (SFP) and you have not previously been directed to MAP 1321, go to “MAP 1321: Quick Entry MAP for Systems with Service Focal Point”...
Page 74 Symptom Starting Point Go to the Fast Path MAP in the RS/6000 Eserver You have a problem that does not prevent the system from booting and the media subsystem operator panel is pSeries Diagnostic Information for Multiple Bus Systems. functional. Go to MAP 0020 in the RS/6000 Eserver pSeries You do not have a symptom.
Page 75: Quick Entry Map
Quick Entry MAP Quick Entry MAP Table of Contents Problem Description Page No. Service actions The rack indicator LED does not operate as expected. The system attention LED on the operator panel is on. OK does not appear in the operator panel display before pressing the power-on button. Other symptoms appear in the operator panel display or LEDs before the power-on button is pressed.
Page 76 Symptom Action Service Actions You have an open service event in the service action Go to “Service Focal Point” on page 43. event log. You have parts to exchange or a corrective action to 1. Go to Chapter 9, “Removal and Replacement perform.
Page 77 Symptom Action You have a blank display on the operator panel. Other 1. Replace the operator panel assembly, Location: LEDs on the operator panel appear to behave normally. U0.1-L1. Refer to “Operator Panel and Power Cable” on page 342. 2. Replace the service processor, location: U0.1-P1-X1. (See notes on page 53).
Page 78 Hardware Management Console (HMC) cannot be used to If the managed system is operating normally (no error manage a managed system, or the connection to the codes or other symptoms), the HMC might have a managed system is failing. problem, or the connection to the managed system might be damaged or incorrectly cabled.
Page 79 All display problems. 1. If you are using the Hardware Management Console, go to the Hardware Management Console Maintenance Guide, order number SA38-0603. 2. If you are using a graphics display: a. Go to the problem determination procedures for the display. b.
Page 80 All of the system POST indicators are displayed on the Go to “Boot Problems/Concerns” on page 155. system console, the system pauses and then restarts. The term POST indicators refers to the device mnemonics (the words memory, keyboard, network, scsi, and speaker) that appear on the system console during the power-on self-test (POST).
Page 81 The SMS configuration list or boot sequence selection menu A device may be set to use the same SCSI bus ID as shows more SCSI devices attached to a controller/adapter the control adapter. Note the ID being used by the than are actually attached.
Page 82 Go to RS/6000 Eserver pSeries Adapters, Devices, You suspect a cable problem. and Cable Information for Multiple Bus Systems. All other problems. Go to “MAP 1020: Problem Determination” on page EserverpSeries 615 Service Guide...
Page 83: Map 1020: Problem Determination
MAP 1020: Problem Determination Purpose of This MAP Use this MAP to get an error code if you were not provided one by the customer or you are unable to load diagnostics. If you are able to load the diagnostics, go to MAP 0020 in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems.
Page 84 Another feature that could disrupt a service action by powering on the system is an AIX function called timed power-on. This function is not available when using the Linux operating system. For more information about timed power-on, see “System Power-On Methods” on page 249. Be prepared to record code numbers and use those numbers in the course of analyzing a problem.
Page 85 Symptom Action The system stopped and a code is displayed on the Go to the “Quick Entry MAP” on page 55. operator panel. The rack identify LED does not operate properly. Go to the “Entry MAP” on page 53. The system stops with a prompt to enter a password. Enter the password.
Page 86 Symptom Action The system stopped. A POST indicator is displayed on If the POST indicator represents: the system console and an eight-digit error code is not 1. Memory, go to “MAP 1240: Memory Problem displayed. Resolution” on page 69. 2. Keyboard a.
Page 87 Symptom Action The System Management Services menu is displayed. If you are loading diagnostics from the CD-ROM, you may not have pressed the correct key when you were trying to indicate a service mode IPL of the diagnostic programs. If this is the case, start again at the beginning of this step.
Page 88 Keyboard Type Action Type 102 keyboard (W.T.). Identified by the size of the v Replace the type 102 keyboard. Enter key. The Enter key extends into two horizontal v Replace the service processor, location: U0.1-P1-X1. rows. (See notes on page 53.) Type 106 keyboard.
Page 89: Map 1240: Memory Problem Resolution
MAP 1240: Memory Problem Resolution Note: The firmware or error code that sent you here could be one of the following: v Service Processor Checkpoints 910B, 910C, 910E or 95xx v Firmware Checkpoints E134 or E701 v System Power Control Network Error Code 1011840C v Firmware Error Codes 25Cyy001, 25Cyy002, 25B00001 or 25B00004 v Service Processor Error Codes 406x001x, 406x010x, 406x013x, 406x0CA6 or 450x30xx v Common Firmware Error Codes B1xx466x...
Page 90 v 2, 4, 5, and 7 There is no requirement that memory DIMM slots 1, 3, 6, and 8 be populated before memory DIMM slots 2, 4, 5, and 7. Attention: Go to the service processor menus. In the System Information Menu, select Memory Configuration/ Deconfiguration.
Page 91 Step 1240-3 1. Turn off the power. Remove the power cord. 2. Move the quad of DIMMs located on the card to the other quad’s slots. 3. Reattach the power cord. Wait for OK in the operator panel. 4. Turn on the power. Attempt to boot to the SMS menus. (The system may stop with an 8-digit error code before it reaches the SMS menus.) 5.
Page 92 Step 1240-6 Note: If only one quad of DIMMs is on the system planar, you must have at least one replacement DIMM of the same size and speed as the DIMMs that are on the system planar. If there were two quads of DIMMs on the system planar, but they are not the same size, you must have at least one replacement DIMM of the same size and speed as the DIMMs in the quad that is failing.
Page 93: Map 1230: Linux Platform Error Problem Resolution
MAP 1230: Linux Platform Error Problem Resolution Purpose of This MAP Use this MAP to resolve problems reported by SRNs A00-000 to A1F-FFF from a partition running Linux. Step 1230-1 1. The last character of the SRN is bit-encoded as follows: Replace all FRUs listed Hot-swap is supported Software or Firmware could be the cause...
Page 94 Step 1230-4 Were any FRUs or location code reported with the SRN? Go to “Step 1230-5.” Go to “Step 1230-9.” Step 1230-5 Run the diagnostics in problem determination mode on sysplanar0. Were there any FRUs reported with the SRN? Go to “Step 1230-6.” Go to “Step 1230-9.”...
Page 95 3. Refer to the last character in the SRN. A 1, 3, 5, or 7 indicates that all FRUs listed on the Problem Report Screen need to be replaced. For SRNs ending with any other character, exchange one FRU at a time, in the order listed. Note: Use the appropriate procedure in “Procedure List”...
Page 96 Step 1230-13 1. After performing a shutdown of the operating system, turn off power to the system. 2. Remove the new FRU and install the original FRU. 3. Exchange the next FRU in list. 4. Turn on power to the system. 5.
Page 97 Step 1230-15 Is the problem the same as the original problem? The symptom has changed. Check for loose cards, cables, and obvious problems. If you do not find a problem, go to “MAP 1020: Problem Determination” on page 63 and get a new SRN. Go to “Step 1230-16.”...
Page 98: Map 1235: System Array Self-Repair Problem Resolution For Linux
MAP 1235: System Array Self-Repair Problem Resolution for Linux Purpose of This MAP Use this MAP to resolve problems reported by SRNS A11-560 to A11-580. Note: The following steps may require that the system be rebooted to invoke Array bit steering, so you may wish to schedule deferred maintenance with the system administrator to arrange a convenient time to reboot their system.
Page 99: Map 1320: Service Focal Point
MAP 1320: Service Focal Point These procedures define the steps to take when servicing a machine that is equipped with Service Focal Point (SFP). You might also be directed to these procedures if the system is running Linux as its only operating system.
Page 100: Map 1321: Quick Entry Map For Systems With Service Focal Point
MAP 1321: Quick Entry MAP for Systems with Service Focal Point Notes: 1. If you are working on a system that is managed by an HMC, the term service action event is synonymous with serviceable event in this MAP. 2. If you are working on a system that is managed by an HMC, some steps in this MAP may ask you to open the details of the service action event and obtain error codes and FRU location codes.
Page 101 Step 1321-7 Are there any serviceable events with FRU location codes reported in “Step 1321-5” on page 80? Go to “Step 1321-14” on page 82. Go to “Step 1321-8.” Step 1321-8 From the list of open service action events with FRUs reported, examine the details of each service action event and record the error code.
Page 102 Step 1321-14 At the HMC console, open Service Focal Point (SFP) and examine the service action event log for any closed service action events. For SFP operating instructions, refer to “Service Focal Point” on page 43. Step 1321-15 Are there any service action events that are closed? Go to the table in “Entry MAP”...
Page 103 Step 1321-22 Look for and record any additional error information or software messages on the operator panel or the console (serial TTY, Vterm, or HMC). Choose a running Linux partition (preferably the partition with the problem). Step 1321-23 Is Linux usable in any partition with Linux installed? Go to “Step 1321-30”...
Page 104 3. Record that, for this Linux partition, you performed substep 3 of “Step 1321-24” on page 83 for later steps. Use the following command to list diagela messages recorded in the Linux system log: cat /var/log/platform |grep diagela |more Linux run-time diagela error messages are logged in the platform file under /var/log. The following is an example of the Linux system error log diagela messages.
Page 105 4. Also use the following command to list RTAS messages recorded in the Linux system log: cat /var/log/platform |grep RTAS |more Linux RTAS error messages are logged in the platform file under /var/log. The following is an example of the Linux system error log RTAS messages. Aug 27 12:16:33 larry kernel: RTAS: 15 -------- RTAS event begin -------- Aug 27 12:16:33 larry kernel: RTAS 0: 04440040 000003f8 96008508 19155800 Aug 27 12:16:33 larry kernel: RTAS 1: 20030827 00000001 20000000 00000000...
Page 106 Aug 27 12:16:33 larry kernel: RTAS 46: 00000000 00000000 00000000 00000000 Aug 27 12:16:33 larry kernel: RTAS 47: 00000000 00000000 00000000 00000000 Aug 27 12:16:33 larry kernel: RTAS 48: 00000000 00000000 00000000 00000000 Aug 27 12:16:33 larry kernel: RTAS 49: 00000000 00000000 00000000 00000000 Aug 27 12:16:33 larry kernel: RTAS 50: 00000000 00000000 00000000 00000000 Aug 27 12:16:33 larry kernel: RTAS 51: 00000000 00000000 00000000 00000000 Aug 27 12:16:33 larry kernel: RTAS 52: 00000000 00000000 00000000 00000000...
Page 107 Step 1321-26 If you performed substep 3 of “Step 1321-24” on page 83 for the current Linux partition, go to “Step 1321-27,” and when asked in “Step 1321-27,” do not record any RTAS messages from “Step 1321-26” for the current Linux partition. Examine the Linux boot (IPL) log by logging in to the system as the root user and entering the following command: cat /var/log/boot.msg |grep RTAS |more...
Page 108 Step 1321-28 If you performed substep 3 of “Step 1321-24” on page 831321-24 for the current Linux partition, go to “Step 1321-29,” and when asked in “Step 1321-29,” do not record any additional extended data from “Step 1321-26” on page 87 for the current Linux partition. Examine the extended data in both logs.
Page 109 Step 1321-31 If no additional error information is available and the problem has not been corrected, shut down the system. If an HMC is not attached, you need a laptop computer (and cable, part number 62H4857) capable of connecting to serial port 1 on the processor subsystem. Note: The Linux login prompt cannot be seen on a laptop computer connected to serial port 1.
Page 110 Step 1321-36 To determine if any device(s) or adapter(s) are missing, compare the list of found resources and partition assignments to the customer’s known configuration. Record the location of any missing devices. Also record any differences in the descriptions or the locations of devices. You may also compare this list of found resources to a prior version of the device tree as follows: Note: Every time that the partition is booted, the update-device-tree command is run and the device tree is stored in the /var/lib/lsvpd/ directory in a file with the file name device-tree-YYYY-MM-DD-...
Page 111 Step 1321-38 Does the system appear to stop or hang before reaching the login prompt or did you record any problems with resources in “Step 1321-36” on page 90? Note: If the system console or VTERM window is always blank, choose NO. If you are sure the console or VTERM is operational and connected correctly, answer the question for this step.
Page 112 Step 1321-42 Was the problem corrected in Step 1321-41? Go to “Step 1321-34” on page 89. Return the system to its original configuration. This ends the procedure. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems. Step 1321-43 Were any other symptoms recorded in step 1321-1? Call support.
Page 113: Map 1322: End Of Call Map For Systems With Service Focal Point
MAP 1322: End of Call MAP for Systems with Service Focal Point Note: If you are working on a system that not managed by an HMC go to ″MAP 0410: Repair Checkout″ in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1322-1 For future reference, record the SRC or symptom and the location code of the FRU you replaced.
Page 114 Step 1322-9 Is the FRU list identical (same FRUs, same number of FRUs, and same order of FRUs) to the FRU list of the error code recorded in “Step 1322-1” on page 93? Go to “Step 1322-10.” Go to “Step 1322-11.” Step 1322-10 The FRU list is different.
Page 115 Step 1322-16 Remove all entries in the list of all partition(s) you recorded in “Step 1322-11” on page 94. If you are referred to the list of partition(s) obtained in “Step 1322-11” on page 94 in future steps, the list is empty. Go to “Step 1322-17.”...
Page 116 Step 1322-27 Is the error class recorded in “Step 1322-6” on page 93 AIX? Go to “Step 1322-33.” Go to “Step 1322-28.” Step 1322-28 Perform the following steps for each entry in the list of all partition(s) you recorded in “Step 1322-11” on page 94, except the partition you were using to debug the original problem.
Page 117 Step 1322-34 While processing all service action events, were you directed to “Step 1322-14” on page 94? If the system attention LED is still on, use the HMC to turn off the LED as described in “Resetting the LED when a System is Attached To an HMC” on page 50. This completes the repair. Return the system to the customer.
Page 118: Map 1520: Power
MAP 1520: Power Notes: 1. This is not a start-of-call MAP. Use this Power MAP only if you have been directed here from another MAP, an SRN in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems, or an error code.
Page 119: Fru Identify Leds
2. If an HMC is attached, it may be used to activate and deactivate a FRU identify LED. For instructions on activating and deactivating a FRU identify LED, see the Service Focal Point chapter of the IBM Hardware Management Console for pSeries Installation and Operations Guide, order number SA38-0590.
Page 120: Map 1521: Base System Drawer With Power Failure And No Error Codes
MAP 1521: Base System Drawer With Power Failure and No Error Codes Step 1521-1 For Model 6C3, do the following: 1. Place the drawer into the service position as described in “Placing the Model 6C3 into the Service Position” on page 284. 2.
Page 121 Go to “Step 1521-5.” Step 1521-3 Do the following: 1. Unplug the main power cable from the wall outlet. 2. If you are servicing a drawer unit that is mounted in a rack, unplug the main power cable from the power distribution bus.
Page 122 Step 1521-6 1. One of the following may be defective: v Power supplies v VRMs v Memory DIMMs v System backplane 2. To test each FRU, exchange the FRUs that have not already been exchanged in the following order. v Primary power supply v Redundant power supply (if installed) v VRM at U0.1-P1-V1 v VRM at U0.1-P1-V2...
Page 123 6. Unplug the disk drives from the DASD backplane. 7. Unplug the signal and power cables from any devices in the media bays. 8. Remove all the fans. 9. Plug the power cables into the system unit. 10. Turn on the power. Does the power LED on the operator panel come on and stay on? Go to “Step 1521-9.”...
Page 124 Turn on the power after each part is installed or connected. If the system does not power on or the power LED located on the operator panel does not stay on, the most recently installed or connected part is causing the failure. Perform the following procedures as you exchange each of the above FRUs in the order listed: 1.
Page 125 Step 1521-13 Check that the wall outlet is properly wired and is providing the correct voltage. Did you find a problem? Go to “MAP 1548: Processor Subsystem Problem Isolation” on page 113. Correct the problem. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems.
Page 126 Restart the system, and perform error log analysis. Do you get an SRN indicating a voltage sensor is out of range? The last FRU exchanged is defective. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems. Reinstall the original FRU.
Page 127: Map 1523: The Spcn Error Codes Table Directed You Here And The Error Code Is 1011 1B0X
MAP 1523: The SPCN Error Codes Table Directed You Here and the Error Code is 1011 1B0x A base system power supply is reporting a load fault. Note: Read the danger and caution notices under “Safety Notices” on page xi before continuing with this procedure.
Page 128 The symptom has changed. This ends the procedure. Replace base system power supply 2, location: U0.1-V2. This ends the procedure. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems. Step 1523-4 1. Turn off the power. 2.
Page 129 Step 1523-7 1. Turn off the power. 2. Disconnect the ac power cables (dc power cables in a dc-powered system) from the base system drawer. 3. Reinstall one of the cards that was removed in “Step 1523-1” on page 107, in the sequence listed: a.
Page 130: Map 1540: Problem Isolation Procedures
MAP 1540: Problem Isolation Procedures These procedures are used to locate problems in the processor subsystem, I/O subsystem(s) or rack. If a problem is detected, these procedures help you isolate the problem to a failing unit. FRU Identify LEDs This system is configured with an arrangement of LEDs that help identify various components of the system.
Page 131 2. If an HMC is attached, it may be used to activate and deactivate a FRU identify LED. For instructions on activating and deactivating a FRU identify LED, see the Service Focal Point chapter of the IBM Hardware Management Console for pSeries Installation and Operations Guide, order number SA38-0590.
Page 132: Map 1541: Jtag Problem Isolation
MAP 1541: JTAG Problem Isolation Step 1541-1 Record the error code and location code(s) that sent you to this MAP. Step 1541-2 Turn off the power. Step 1541-3 Replace the following, if present, one at a time and in the order listed: v First location code item recorded, if any, “Step 1541-1.”...
Page 133: Map 1548: Processor Subsystem Problem Isolation
MAP 1548: Processor Subsystem Problem Isolation Notes: 1. Be sure to unplug the power cords before removing or installing processor cards or the system backplane to avoid damage to it. 2. This MAP assumes that a CD-ROM drive is installed and connected to the integrated EIDE adapter, and a diagnostic CD-ROM disc is available.
Page 134 Step 1548-1 Ensure that the diagnostics and the operating system are shut down. 2. Turn on the power. 3. Insert the diagnostic CD-ROM into the CD-ROM drive. Note: If you cannot insert the diagnostic CD-ROM, go to “Step 1548-2.” 4. When the keyboard indicator is displayed: v on an ASCII terminal or hardware management console (HMC), press the number 5 key.
Page 135 Go to “Step 1548-3.” Step 1548-3 Were there any memory DIMMs removed from the CEC backplane? Go to “Step 1548-8” on page 116. Go to “Step 1548-4.” Step 1548-4 1. Turn off the power, and remove the power cords. 2. Replug the memory DIMMs that were removed from the CEC backplane in “Step 1548-2” on page 114 in their original locations.
Page 136 Does the system stop with code E1F2, E1F3, STBY or 20EE000B, 4BA00830 displayed on the operator panel? Reinstall the original FRU. Repeat the FRU replacement steps until the defective FRU is identified or all the FRUs have been exchanged. If the symptom did not change and all the FRUs have been exchanged, call service support for assistance.
Page 137 If the symptom did not change and all the FRUs have been exchanged, call service support for assistance. If the symptom changed, check for loose cards, cables, and obvious problems. If you do not find a problem, go to the “Quick Entry MAP” on page 55 and follow the instructions for the new symptom.
Page 138 8. Enter the appropriate password if you are prompted to do so. Is the Please define the System Console screen displayed? One of the FRUs remaining in the system unit is defective. Exchange the FRUs that have not been exchanged, in the following order: 1.
Page 139 Step 1548-12 The system is working correctly with this configuration. One of the disk drives that you removed from the disk drive backplanes may be defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cords. 3.
Page 140 If the symptom did not change and all the FRUs have been exchanged, call service support for assistance. If the symptom has changed, check for loose cards, cables, and obvious problems. If you do not find a problem return, go to the “Quick Entry MAP” on page 55 and follow the instructions for the new symptom.
Page 141 Is the Please define the System Console screen displayed? Go to “Step 1548-16” on page 122. Repeat this step until all of the FRUs (adapters) are installed. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems.
Page 142 Step 1548-16 The last FRU installed or one of its attached devices is probably defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and remove the power cords. 3. Starting with the last installed adapter, disconnect one attached device and cable. 4.
Page 143 Step 1548-17 1. Follow the instructions on the screen to select the system console. 2. When the DIAGNOSTIC OPERATING INSTRUCTIONS screen is displayed, press Enter. 3. Select Advanced Diagnostics Routines. 4. If the terminal type has not been defined, you must use the Initialize Terminal option on the FUNCTION SELECTION menu to initialize the AIX diagnostic environment before you can continue with the diagnostics.
Page 144 Step 1548-19 Does the system have adapters or devices that require supplemental media? Go to “Step 1548-20.” Go to “Step 1548-21.” Step 1548-20 Consult the PCI adapter configuration documentation for your operating system to verify that all installed adapters are configured correctly. Go to ″MAP 0410: Repair Checkout″...
Page 145: Map 1549: Attention Problem Isolation
Step 1548-22 The adapter or device is probably defective. If the supplemental media is for an adapter, replace the FRUs in the following order: 1. Adapter 2. CEC backplane (see notes on page 53) If the supplemental media is for a device, replace the FRUs in the following order: 1.
Page 146 Step 1549-4 Replace the following cards if present, one at a time: v First location code item recorded, if any, in “Step 1549-1” on page 125. v Second location code item recorded, if any, in “Step 1549-1” on page 125. v Third location code item recorded, if any, in “Step 1549-1”...
Page 147 Step 1549-6 Did the system stop with the same error code as recorded in “Step 1549-1” on page 125? The card just replaced was defective. This ends the procedure. Return the system to its original configuration. Go to ″MAP 0410: Repair Checkout″ in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems.
Page 148: Map 154B: Insufficient Hardware Resources Problem Isolation
MAP 154B: Insufficient Hardware Resources Problem Isolation Step 154B-1 Record the error code, location code(s) and word 13 that sent you to this MAP. Step 154B-2 Turn off the power. Step 154B-3 Make sure the power is off on the base system drawer. Step 154B-4 Attention: Before replacing any parts examine the base system drawer for violation of any of the...
Page 149 Go to “Step 154B-8.” Step 154B-8 Turn off the power. Step 154B-9 Ensure that the power is off on the base system drawer. Step 154B-10 Attention: Before replacing the processor backplane, call for support. Replace the processor backplane at U0.1-P1, if not already replaced. Step 154B-11 Turn on the power.
Page 150 EserverpSeries 615 Service Guide...
Page 151: Chapter 4. Checkpoints
Chapter 4. Checkpoints Checkpoints display on the media subsystem operator panel and the virtual terminal while the system is powering on and going through the initial program load (IPL). This chapter explains the IPL flow of the system and provides a table that lists checkpoints that you might see in the operator panel and in a virtual terminal window on the HMC.
Page 152 Phase # Checkpoints on Operator Time in Phase Major Contributors to Time in Phase Panel or HMC (minutes) Checkpoints enable users and service personnel to know what the server is doing, with some detail, as it initializes. These checkpoints are not intended to be error indicators, but in some cases a server could hang at one of the checkpoints without displaying an 8-character error code.
Page 153: Service Processor Checkpoints
Service Processor Checkpoints Service processor checkpoints are in the range 8xxx to Bxxx. The message OK indicates successful service processor testing and initialization. Firmware checkpoints are listed in “Firmware Checkpoints” on page 140. Note: A spinning (or twirling) slash displays in the upper-right corner of the operator panel display while some checkpoints are being displayed.
Page 154 Table 1. Service Processor Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU 9021 Service processor state set to standby See note 1 on page 138. 9022 Service processor state set to IPL See note 1 on page 138. 9023 Service processor state set to runtime See note 1 on page 138.
Page 155 Table 1. Service Processor Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU 9104 Waiting for SPCN VPD collection to be See note 1 on page 138. completed 9105 Load IPL LIDs See note 1 on page 138. 9106 Initialize MOPs See note 1 on page 138.
Page 156 Table 1. Service Processor Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU 9300 Logic BIST See note 1 on page 138. 9301 Scanned ABIST See note 1 on page 138. 9302 Dedicated ABIST See note 1 on page 138. 9303 Dedicated ABIST array fuse repair See note 1 on page 138.
Page 157 Table 1. Service Processor Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU 99FD Service processor receiving firmware See note 2 on page 138. update module Attention: This checkpoint may stay in the operator panel for some period of time during a firmware update or hypervisor dump with no indication of activity.
Page 158 Table 1. Service Processor Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU A810-A8FF Scan log dump in progress Informational message. (See “Scan Log Dump Policy” on page 233.) The last two characters of the checkpoints will change as the scan log dump progresses.
Page 159 a. Check the modem, modem cable, and serial port for loose or unconnected cables. Reset the service processor using the pinhole reset switch on the system’s operator panel. b. If the hang repeats, check with service support to see if there is a firmware update that fixes the problem.
Page 160: Firmware Checkpoints
Firmware Checkpoints Firmware uses checkpoints (progress codes) in the range of Exxx to EFFF. These checkpoints occur during system startup and can be useful in diagnosing certain problems. Service processor checkpoints are listed in “Service Processor Checkpoints” on page 133. If you have a checkpoint with no location code associated with it, see “Determining Location Code”...
Page 161 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E139 Create node aliases and system aliases Go to “MAP 1540: Problem Isolation Procedures” on page 110. E13A Create packages node Go to “MAP 1540: Problem Isolation Procedures” on page 110. E140 Operating system load See “Boot Problems/Concerns”...
Page 162 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E170 Start of PCI Bus Probe Follow the repair action listed for checkpoint E151. E172 First pass of PCI device probe Follow the repair action listed for checkpoint E151. E174 Establishing host connection If the system is not connected to an active...
Page 163 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E1A0 User requested boot to SMS menus via Go to “MAP 1540: Problem Isolation keyboard entry Procedures” on page 110. E1A1 User requested boot to open firmware Go to “MAP 1540: Problem Isolation prompt via keyboard entry Procedures”...
Page 164 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E1B2 XOFF received - waiting for XON 1. The system firmware is waiting for a virtual terminal to be opened on the HMC; open a virtual terminal. 2. If a virtual terminal is open, the user might have entered a CTRL-S key sequence to stop the scrolling of data off of the screen.
Page 165 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E1D4 Create SCSI byte device node (ST) Go to “MAP 1540: Problem Isolation Procedures” on page 110. E1DB Create floppy controller (FDC) node Go to “MAP 1540: Problem Isolation Procedures”...
Page 166 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E1F6 Determine boot device sequence Go to “MAP 1540: Problem Isolation Procedures” on page 110. E1F7 No boot image located Go to “Boot Problems/Concerns” on page 155. E1F8 Building boot device list for SCSI adapters. 1.
Page 167 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E441 Generate /options node NVRAM 1. Check for system firmware updates. configuration variable properties 2. Replace the service processor, Location: U0.1-P1-X1. 3. Call service support. E442 Validate NVRAM partitions 1.
Page 168 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E523 Initialize data structures 1. Check for system firmware updates. 2. Go to “MAP 1540: Problem Isolation Procedures” on page 110. E537 Configuring the I/O subsystem Go to “MAP 1540: Problem Isolation Procedures”...
Page 169 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E587 Set up EADS BIST 1. Check for system firmware updates. 2. Go to “MAP 1540: Problem Isolation Procedures” on page 110. E588 Set up EADS function register 1. Check for system firmware updates. 2.
Page 170 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E595 Detected valid adapter in slot 1. Check for system firmware updates. 2. Go to “MAP 1540: Problem Isolation Procedures” on page 110. E59E End of walking bus of current EADS 1.
Page 171 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E5FE Get the system’s licensed memory quantity 1. Replace the I/O drawer subsystem from the service processor backplane specified by the location code. 2. Power down, then power up the system.
Page 172 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E709 Create VPD via SPCN. 1. Check for system firmware updates. 2. Call service support. E70A Create service processor VPD. 1. Check for system firmware updates. 2. Call for support. E70B Create L3 module VPD 1.
Page 173 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E851 Initializing RTAS/hardware access 1. Check for system firmware updates. 2. Call service support. E852 Initializing RTAS/PCI bus interface 1. Check for system firmware updates. 2. Go to “MAP 1540: Problem Isolation Procedures”...
Page 174 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E8C1 Initializing interface/client interface access 1. Check for system firmware updates. 2. Call service support. E8D1 Initializing interface/memory access 1. Check for system firmware updates. 2. Call service support. E900 The system firmware is in the recoverable Go to “MAP 1540: Problem Isolation...
Page 175: Boot Problems/Concerns
Boot Problems/Concerns Depending on the boot device, a checkpoint may be displayed on the operator panel for an extended period of time while the boot image is retrieved from the device. This is particularly true for tape and network boot attempts. If booting from CD-ROM or tape, watch for activity on the drive’s LED indicator. A blinking LED indicates that the loading of either the boot image or additional information required by the operating system being booted is still in progress.
Page 176 Step 3 Try to boot and run standalone diagnostics against the system, particularly against the intended boot device. If diagnostics do not boot successfully, and a SCSI boot failure (cannot boot from a SCSI-attached device) is also occurring, go to “MAP 1548: Processor Subsystem Problem Isolation” on page 113. If diagnostics do not boot successfully, and a SCSI boot failure (cannot boot from a SCSI-attached device) is not occurring: 1.
Page 177 If the problem has been corrected, go to ″MAP 0410: Repair Checkout″ in RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems. Step 4 It is possible that another installed adapter is causing the problem. Do the following: 1. Remove all installed adapters except the one the CD-ROM drive is attached to and the one used for the console.
Page 178 EserverpSeries 615 Service Guide...
Page 179: Chapter 5. Error Code To Fru Index
Chapter 5. Error Code to FRU Index Attention: Start your activity in this chapter by going to “Checkpoint and Error Code Index” on page 162. In this section, you may be asked to perform additional isolation procedures before looking up the actions for a 4-character checkpoint or 8-character error code.
Page 180: Four-Character Checkpoints
Attempt to find the error code that originally sent you to the “Checkpoint and Error Code Index” on page 162 table. 1. If you can not find the error code in the service processor error log, start with the error code at the bottom of the list.
Page 181: Replacing The Network Adapter
Replacing the Network Adapter If a network adapter is replaced, the network administrator must be notified so that the client IP addresses used by the system can be updated. In addition, the operating system configuration of the network controller may need to be changed in order to enable system startup. Also check to ensure that any client or server that accesses this system is updated.
Page 182: Fru Identify Leds
2. If an HMC is attached, it may be used to activate and deactivate a FRU identify LED. For instructions on activating and deactivating a FRU identify LED, see the Service Focal Point chapter of the IBM Hardware Management Console for pSeries Installation and Operations Guide, order number SA38-0590.
Page 183 Checkpoint or What You Should Do Error Code 1xxx xxxx System Power Control Network (SPCN) Error Codes 1. There may be additional error codes and information in the service processor error log. The system must be powered off to examine the contents of the service processor error log. a.
Page 184 Checkpoint or What You Should Do Error Code 4xxx xxxx Service Processor Error Codes 1. Is the system powered up? Go to step 2 below. Go to step 4 below. 2. Find the error code in the service processor error log and check the value of word 13. Go to 3 below.
Page 185 Checkpoint or What You Should Do Error Code 8xxx Service Processor Checkpoints 9xxx Go to “Service Processor Checkpoints” on page 133 for more information on these checkpoints. Axxx Bxxx A1FD 000x The system has entered recovery mode. Go to “Recovery Mode” on page 254. B006 xxxx Common Firmware Error Codes B1xx xxxx...
Page 186: Operator Panel Error Codes
Operator Panel Error Codes Attention: If you replace FRUs or perform an action and the problem is still not corrected, go to “MAP 1540: Problem Isolation Procedures” on page 110 unless otherwise indicated in the tables. If you replace FRUs and the problem is corrected, go to ″MAP 0410: Repair Checkout″ in the RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems.
Page 187: Spcn Error Codes
SPCN Error Codes Attention: If a power supply or fan is hot-swapped, wait five minutes, then recheck the operating system error log. If the system has to be shut down to replace a power supply or fan, reboot the system, wait five minutes after the operating system login prompt appears, then recheck the operating system error log.
Page 188 Table 4. SPCN Error Codes for the CEC (system unit) (continued) Error Code Description Action/ Possible Failing FRU 1011 2600 Pgood fault - power supply domain good Go to “MAP 1540: Problem Isolation Procedures” on page 110. 1011 2603 Pgood fault - power supply domain bad Go to “MAP 1540: Problem Isolation Procedures”...
Page 189 Table 4. SPCN Error Codes for the CEC (system unit) (continued) Error Code Description Action/ Possible Failing FRU 1011 7620 System fan 2 fault Fan 2 Location: U0.1-F2 1011 7621 System fan 2 missing Fan 2 Location: U0.1-F2 1011 7626 Power supply 1 fan missing System drawer power supply 1 Location: U0.1-V1...
Page 190: Firmware Error Codes
Table 4. SPCN Error Codes for the CEC (system unit) (continued) Error Code Description Action/ Possible Failing FRU 1011 8413 Invalid processor VPD System backplane Location: U0.1-P1 1011 8414 Invalid processor VPD System backplane Location: U0.1-P1 1011 8415 Invalid processor VPD System backplane Location: U0.1-P1 1011 8416...
Page 191 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 20D0 0011 Firmware RTAS attempt to allocate memory Contact your next level of support for assistance. failed. 20D0 0800 Firmware update failure Retry the flash update. 20D0 0801 System firmware update failure Retry the firmware update.
Page 192 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 20D0 0A0A Error initializing interface/interrupt access 1. Check for system firmware updates. Apply update if available. 2. Contact your next level of support for assistance. 20D0 0A0B Error initializing interface/OFDT access 1.
Page 193 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 20D0 0A15 Error initializing interface/error injection access 1. Check for system firmware updates. Apply update if available. 2. Contact your next level of support for assistance. 20D0 0A16 Error initializing interface/handling access 1.
Page 194 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 20D1 0003 Failed to send boot status 1. Check for system firmware updates. Apply update if available. 2. Contact your next level of support for assistance. 20D1 0004 Failed to locate service processor device tree 1.
Page 195 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 20D1 000D Function to get time-of-day failed. 1. Check for system firmware updates. Apply update if available. 2. Contact your next level of support for assistance. 20D1 000E Function to get time-of-day failed. 1.
Page 196 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 20E0 0009 Invalid password entered - system locked The password has been entered incorrectly 3 times. Turn off, then turn on the system unit, then enter the password correctly. 20EE 0003 IP parameter requires 3 dots ″.″...
Page 197 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 20EE 000C Description: Pointer to the operating system not found in non-volatile storage. Action: Values normally found in non-volatile storage that point to the location of an operating system were not found.
Page 198 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 20EE 0020 The environment variable ″boot-device″ exceeds If this error occurs during the installation of AIX by a ″NIM push″, the set_bootlist attribute may the allowed character limit. not have been set correctly on the NIM master.
Page 199 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 20FC 0030 Corrupted power, packaging, and cooling device 1. Check for system firmware updates. VPD format in the SPCN configuration table. 2. Replace the part specified by the location code.
Page 200 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 21A0 0002 SCSI DASD - test unit ready failed - sense data Before replacing any system components, refer available to the notes in error code 21A0 0001. 1.
Page 201 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 21EE 0001 Undetermined SCSI device type - test unit ready Before replacing any system components, refer failed - hardware error to the notes in error code 21A0 0001. 1.
Page 202 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 21F2 0003 SCSI read/write optical - send diagnostic failed- Before replacing any system components, refer sense data available to the notes in error code 21A0 0001. Replace the SCSI device. 21F2 0004 SCSI read/write optical - send diagnostic failed- Before replacing any system components, refer DevOfl cmd...
Page 203 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 25A8 0100 NVRAM data validation check failed. Turn off, then turn on system unit and retry the operation before replacing any system component. Refer to Action under error code 25A80xxx. 25A8 0201 Unable to expand target partition - saving Refer to Action under error code 25A80xxx.
Page 204 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU Memory Error Notes Use the location code obtained from the SMS Error Log utility (described in “Error Log Utility Procedure” on page 200) to identify which memory DIMM (or memory DIMM quad) the error is reported against. Memory error codes are in the form 25Cyyxxx where yy indicates memory DIMM present detect-bits (PD-bits) and xxx indicates the last 3 digits of the error code.
Page 205 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 2602 0007 Description: PCI device I/O or memory space request could not be satisfied Action: 1. If the location code identifies a slot: a. Reseat the adapter and reboot the system. b.
Page 206 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 2602 0010 Description: PCI probe error, bridge in freeze state Action: If the location code identifies a slot, do the following: 1. Check for system firmware updates. Apply if available. 2.
Page 207 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU Power off the system. See “Removing a Non-Hot-Pluggable PCI Adapter” on page 294 and “Replacing or Installing a Non-Hot-Pluggable PCI Adapter” on page 296 for instructions on reseating the card. If reseating the adapter fixes the problem, go to ″MAP 410, Repair Checkout″...
Page 208 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 2602 0014 A PCI adapter is not properly seated, or an v If the location code identifies a slot: invalid type of adapter is installed in the system Check the PCI adapter specified by the location code for proper seating.
Page 209 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 2803 0001 RTC not updating - RTC initialization required 1. Set time and date. 2. Refer to Action under error code 2803 0xxx. 2803 0002 Bad time/date values 1.
Page 210 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 2B20 8880 Unrecoverable internal hardware error If Linux is the only operating system on the failing system, call service support. If AIX is available, and the system is powered down, replace the FRU indicated by the service processor error log entry.
Page 211 Table 5. Firmware Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 2BA0 0000 Service processor POST failure Replace service processor Location: U0.1-P1-X1 2BA0 0012 Service processor reports self test failure Replace service processor Location: U0.1-P1-X1 2BA0 0013 Service processor reports bad NVRAM CRC Refer to the actions for error code 25A8 0xxx.
Page 212: Service Processor Error Codes
Service Processor Error Codes Attention: Follow the procedure defined in the “Checkpoint and Error Code Index” on page 162. If you replace FRUs or perform an action and the problem is still not corrected, go to “MAP 1548: Processor Subsystem Problem Isolation” on page 113 unless otherwise indicated in the tables. If you replace FRUs and the problem is corrected, go to ″MAP 0410: Repair Checkout″...
Page 213 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406x 00B3 Processor/VPD failure 1. Check for system firmware updates. Apply if available. 2. Replace the service processor, location: U0.1-P1-X1 3. Replace the CEC backplane, location: U0.1-P1 406x 00B7 Insufficient hardware resources were detected to Go to “MAP 1540: Problem Isolation Procedures”...
Page 214 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406x 0CA5 Invalid system configuration 1. Check that the processor cards and memory DIMMs are properly installed and configured. 2. If there are any FRUs listed in the service processor error log entry, replace them one at a time.
Page 215 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 406x 0EB9 Attention line 8 stuck fault Go to “MAP 1540: Problem Isolation Procedures” on page 110. 406x 0EBA Attention line 9 stuck fault Go to “MAP 1540: Problem Isolation Procedures” on page 110.
Page 216 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4503 271C Description:System backplane with 2 processors fault Action: This error code indicates that the processor repeat gard function has deconfigured a processor. Do the following: 1.
Page 217 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4503 30D3 Description: 1 GB DIMM fault Action: This error code indicates that the memory repeat gard function has deconfigured a quad of memory. Do the following: 1.
Page 218 Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 450x 271B System backplane with 1 processor fault Replace the CEC backplane Location: U0.1-P1 450x 271C System backplane with 2 processors fault Replace the CEC backplane Location: U0.1-P1 450x 30D1 256 MB DIMM Go to “MAP 1240: Memory Problem Resolution”...
Page 219: Memory Dimm Present Detect Bits (Pd-Bits)
Table 6. Service Processor Error Codes. (continued) Error Code Description Action/ Possible Failing FRU 4B23 271C Description: 2-way processor card fault Action: This error code indicates that the processor repeat gard function has deconfigured a processor. Do the following: 1. Go to the processor configuration/deconfiguration menu, located under the system information menu in the service processor menus.
Page 220: Error Log Utility Procedure
Error Log Utility Procedure When the System Management Services menu appears, check the error log for any errors. Use the location code obtained from the SMS error log utility to identify the component the error is reported against. To obtain the location code from the error log utility do the following: 1.
Page 221 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B006 1404 Service processor firmware fault 1. Update system firmware 2. Service processor Location: U0.1-P1-X1 B006 1405 Service processor firmware fault 1. Update system firmware 2. Service processor Location: U0.1-P1-X1 B006 1406 Service processor program error 1.
Page 222 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B10F 1381 Service processor flash error 1. Update system firmware 2. Service processor Location: U0.1-P1-X1 B10F 1384 Service processor failure Service processor Location: U0.1-P1-X1 B10F 1387 Service processor failure Service processor Location: U0.1-P1-X1 B10F 1400 Service processor failure...
Page 223 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4602 Hardware failure 1. Was this error code logged just after the system crashed? Go to step 3. Go to step 2. 2. Examine the service processor error log. Look for a 4xxx yyyy error that calls out FRU(s) in the CEC whose timestamp just precedes the B1xx 4602 error.
Page 224 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4611 Service processor failure System backplane Location: U0.1-P1 B1xx 4620 Modem configuration failure 1. Check modem configuration files 2. Check for system firmware update 3. Modem 4.
Page 225 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4633 System power control (SPCN) network failure This error code may be informational, or it may indicate a failure in the SPCN firmware update. Before changing any parts, examine word 13 in the service processor error log entry, or bytes 68 and 69 in the AIX error log entry.
Page 226 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4648 CPU backplane VPD or power source Go to “MAP 1540: Problem Isolation Procedures” on page 110. B1xx 4649 Power supply VPD failure CEC power supply Location: U0.1-V1, U0.1-V2 B1xx 4650 A system processor failure has been detected by Information only.
Page 227 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4681 JTAG scan interface 1. JTAG cabling 2. backplane Location: U0.1-P1 B1xx 4682 Problem with system VPD on operator panel. 1. Replace the operator panel, location: U0.1-L1.
Page 228 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4695 System power control network to service 1. Check for system firmware updates. processor interface failure 2. Service processor Location: U0.1-P1-X1 B1xx 4696 System firmware interface failure 1.
Page 229: Error Code B1Xx 4699
Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1FD 001A Service processor recovery mode update fault Reset service processor (by activating pinhole reset switch or by disconnecting, then reconnecting power) B1FD 001E Service processor recovery mode update fault Wrong firmware update diskette (Insert correct diskette) B1FD 001F Bad firmware update diskette...
Page 230 1. If a processor card is not plugged into slot one (U0.1-P1-C1), plug a processor card into the slot. 2. If a processor card is plugged in slot one (U0.1-P1-C1), reseat the card in its connector. If reseating the processor card does not fix the problem, replace it. 2310: Informational message.
Page 231 1. Reset the system using the pin-hole reset button on the operator panel. Retry the operation that caused this error code. 2. Check for a later level of firmware than the one that you were trying to install. Apply if available.
Page 232: Error Code B1Xx 8Ff0
9920: Error occurred during model upgrade from a pSeries 670 (7040 model 671) to a pSeries 690 (7040 model 681). Actions: 1. Verify that the system being upgraded is a pSeries 670 (7040 model 671). This error will occur if the system has already been upgraded. 2.
Page 233: Scan Log Dump Progress Codes
Error Code Description: Action/ Possible Failing FRU: B1xx 8FF0 Informational message No action required. (The data in these informational log entries may be used by support personnel to gather additional debug information.) For complete information regarding this error code, read through this entire section. If the managed server is down, go to the service processor error log and find the error log entry containing B1xx 8FF0.
Page 234: Hmc Surveillance Error Codes
HMC and the partitions, ensure that the short host names are set up correctly according to the instructions in ″Using Network Adapters to Communicate with Partitions″ in the IBM Hardware Management Console for pSeries Installation and Operations Guide. Correct any problems that are found, then verify that you can ping in both directions between the HMC and partitions.
Page 235: Problem Determination Generated Error Codes
Problem Determination Generated Error Codes Table 10. Problem Determination Generated Error Codes Error Code Description Action/ Possible Failing FRU M0BT 0000 The system hung during speaker POST. This Go to “MAP 1540: Problem Isolation Procedures” error code is generated by the customer on page 110.
Page 236 Table 10. Problem Determination Generated Error Codes (continued) Error Code Description Action/ Possible Failing FRU M0SC SI01 Unable to load diagnostics. This error code is Go to “Boot Problems/Concerns” on page 155. generated by the customer performing “Problem Determination” in the Eserver pSeries 615 Model 6C4 and Model 6E4 User’s Guide.
Page 237: Chapter 6. Using The Online And Standalone Diagnostics
Chapter 6. Using the Online and Standalone Diagnostics The AIX diagnostics consist of online diagnostics and standalone diagnostics. Attention: The AIX operating system must be installed in order to run online diagnostics on the system. If the AIX operating system is not installed, use the standalone diagnostic procedures. Online diagnostics, when they are installed, reside with AIX in the file system.
Page 238: Resetting The Terminal
Resetting the Terminal If you enter a terminal type that is valid (according to the DEFINE TERMINAL option menu) but is not the correct type for the Hardware Management Console for pSeries (HMC) virtual terminal window being used, you may be unable to read the screen, use the function keys, or use the Enter key. Bypass these difficulties by pressing Ctrl-C to reset the terminal.
Page 239 8. Select Power On. 9. Select the Power on Diagnostic Stored Boot list option (refer to “Full System Management Tasks” in the IBM Hardware Management Console, order number SA38-0590, for more information on full system partitions). 10. Make sure that there is no media in the devices in the media drive.
Page 240: Concurrent Mode
Running the Online Diagnostics with No HMC Attached Online diagnostics can be loaded by booting from a hard file in the custom boot list by pressing the numeric 6 key on the keyboard. To boot from the devices listed in the service mode boot list, perform the following procedure: 1.
Page 241: Maintenance Mode
The diag command is then used to invoke the diagnostic controller so you can run the diagnostics. After the diagnostic controller is loaded, follow the normal diagnostic instructions. Documentation for the AIX operating system is available from the IBM Eserver pSeries Information Center at http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base. Select AIX documentation. The AIX Documentation CD contains the base set of publications for the operating system, including system-management and end-user documentation.
Page 242: Standalone Diagnostic Operation
1. Stop all programs including the AIX operating system (get help if needed). 2. Remove all tapes, diskettes, and CD-ROMs. 3. Power off the pSeries 615 (refer to Full System Management Tasks in the IBM Hardware Management Console, order number SA38-0590.
Page 243: Running Standalone Diagnostics From A Network Installation Management (Nim) Server
Registering a client on the NIM server v Enabling a client to run diagnostics from the NIM server Documentation for the AIX operating system is available from the IBM Eserver pSeries Information Center at http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base. Select AIX documentation. The AIX Documentation CD contains the base set of publications for the operating system, including system-management and end-user documentation.
Page 244: Booting Standalone Diagnostics From The Nim Server On A System With An Hmc Attached
Booting Standalone Diagnostics from the NIM Server on a System with an HMC Attached To run standalone diagnostics on a client from the NIM server, do the following: 1. Remove any removable media (tape or CD-ROM). 2. Stop all programs including the operating system (get help if needed). If you will be running standalone diagnostics, verify with the system administrator and system users that the system unit can shut down.
Page 245: Chapter 7. Using The Service Processor
Chapter 7. Using the Service Processor Notes: 1. On some of the system management services (or service processor) screens, you will see the term LPAR, which is equivalent to the term logical partition. This system does not support logical partitions. 2.
Page 246: Accessing The Service Processor Menus Remotely
– 0> indicates serial port 1 (S1) – 1> indicates serial port 2 (S2) v The HMC always displays a prompt of 0> Accessing the Service Processor Menus Remotely If your system has a modem connected to serial port 1 or serial port 2 and is configured for call-in (see “Modem Configuration Menu”...
Page 247: General User Menu
General User Menu The menu options presented to the general user are a subset of the options available to the privileged user. The user must know the general-access password, if one is set, to access this menu. GENERAL USER MENU 1.
Page 248: Main Menu
Main Menu A listing at the top of the main menu contains the following: v Your system’s current firmware version v The firmware copyright notice v The system name given to your system during setup You need the firmware version for reference when you either update or repair the functions of your service processor.
Page 249 Note: The information under the Service Processor Firmware heading in the following Main Menu illustration is example information only. Service Processor Firmware VERSION: 1F030521 Copyright 2003 IBM Corporation SYSTEM NAME MAIN MENU 1. Service Processor Setup Menu 2. System Power Control Menu 3.
Page 250: Service Processor Setup Menu
Service Processor Setup Menu The following Service Processor Setup Menu is accessed from the Main Menu: SERVICE PROCESSOR SETUP MENU 1. Change Privileged Access Password 2. Change General Access Password 3. Enable/Disable Console Mirroring: Currently Enabled 4. Start Talk Mode 5.
Page 251: Passwords
Passwords Passwords can be any combination of up to eight alphanumeric characters. You can enter longer passwords, but the entries are truncated to include only the first eight characters. The privileged-access password can be set from service processor menus or from System Management Services (SMS) utilities (see Chapter 8, “Using System Management Services,”...
Page 252 v Change Privileged-Access Password Set or change the privileged-access password. It provides the user with the capability to access all service processor functions. This password is usually used by the system administrator or root user. v Change General-Access Password Set or change the general-access password. It provides limited access to service processor menus, and is usually available to all users who are allowed to power on the system, especially remotely.
Page 253 If this option is selected, entering Y causes the service processor to reboot. v Reprogram Flash EPROM Menu This option requires a diskette drive to be installed in the system. If this option is selected, and no diskette drive is present in the system, the service processor will indicate Not Supported on the screen. This option updates the system EPROMs.
Page 254 – Go to the standby state (and the service processor menus will be available), indicated by OK or STBY in the operator panel – Attempt to reboot. Scan Log Dump Setup Menu 1. Scan Log Dump Policy: Currently As Needed 2.
Page 255: System Power Control Menu
3 = Complete The dump will include as much information as possible to allow the complete analysis of hardware and software errors. 4 = Minimum The dump will include the smallest amount of information possible (a minimum number of hardware scan log rings). The complete dump will take the longest time to finish;...
Page 256 RING INDICATE POWER-ON MENU 1. Ring indicate power-on : Currently Enabled 2. Number of rings: Currently 3 30. Refresh Modem Settings 98. Return to Previous Menu Note: Ring-indicate power-on is not available on serial port 1 when the system is connected to an HMC and a virtual terminal window is open providing a connection to the managed system.
Page 257 – Enable supplemental restart policy - The default setting is Yes. When set to Yes, the service processor restarts the system when the system loses control as detected by service processor surveillance, and either: The Use OS-Defined restart policy is set to No. The Use OS-Defined restart policy is set to Yes, and the operating system has no automatic restart policy.
Page 258: System Information Menu
Using this option to boot the system is the preferred way to run standalone diagnostics. – Boot to Open Firmware Prompt This option should only be used by service personnel to obtain additional debug information. When this selection is enabled, the system boots to the open firmware prompt. System Information Menu This menu provides access to system configuration information, error logs, system resources, and processor configuration.
Page 259 Displays error conditions detected by the service processor. Refer to “Service Processor Error Logs” on page 260 for an example of this error log. v Read System POST Errors This option should only be used by service personnel to obtain additional debug information. v Read NVRAM Displays Non Volatile Random Access Memory (NVRAM) content.
Page 260 1. Bring-up failure 2. Run-time non-recoverable failure 3. Run-time recoverable failure 4. Group integrity failure 5. Non-repeat-gardable error. The resource may be reconfigured on the next boot. A status of 00 indicates that the CPU has not had any errors logged against it by the service processor. To enable or disable CPU repeat gard, use menu option 77.
Page 261 MEMORY CONFIGURATION/DECONFIGURATION MENU 77. Enable/Disable Memory Repeat Gard: Currently Enabled 78. Runtime Recoverable Error Repeat Gard: Currently Disabled 1. Memory card 98. Return to Previous Menu After you select the memory card option by entering 1, a menu displays, allowing the selection of a memory DIMM.
Page 262 v Power Control Network Utilities Menu POWER CONTROL NETWORK UTILITIES MENU 1. Lamp Test for all Operator Panels 2. Display I/O Type 3. Change I/O Type 4. Collect & Display SPCN Trace Data 5. Start SPCN Flash Update 6. Display Power Subsystem FRU Code Levels Not Applicable 7.
Page 263: Language Selection Menu
000000000061102080b0006041000000006d0e385000006110300000006110902000006040200000006 040200010006041000010006d0e38501000604100002000000000006d0e385020006041000030006d0e 385030006158010000006154003180006101116000006101116010006158010010007158156a0000711 00001000000000000910120000000910120001 ***** Power Trace data End ***** (Press Return to Continue) – Start SPCN Flash Update This option is not available on this system. – Display Power Subsystem FRU Code Levels This option is not available on this system. v LED Indicator Menu This menu displays the state of the processor subsystem disturbance/system attention LED.
Page 264: Call-In/Call-Out Setup Menu
LANGUAGE SELECTION MENU 1. English 2. Francais 3. Deutsch 4. Italiano 5. Espanol 98. Return to Previous Menu 99. Exit from Menus 0> Note: Your virtual terminal window must support the ISO-8859 character set to correctly display languages other than English. Call-In/Call-Out Setup Menu Note: The information in this section regarding the configuring of serial ports, and modems attached to those serial ports, applies only to the serial ports (S1 and S2) on the system backplane (location...
Page 265: Modem Configuration Menu
v Telephone Number Setup Menu, see “Telephone Number Setup Menu” on page 246. v Call-Out Policy Setup Menu, see “Call-Out Policy Setup Menu” on page 248. v Customer Account Setup Menu, see “Customer Account Setup Menu” on page 248. v Call-Out Test tests the configuration after the modem is installed and configured correctly. Modem Configuration Menu Note: This option applies only to a modem attached to serial port 1 (S1) or serial port 2 (S2) on the CEC backplane.
Page 266: Serial Port Speed Setup Menu
Serial Port Selection Menu 1. Serial Port 1 Call-Out: Currently Disabled NOT supported in LPAR mode 2. Serial Port 2 Call-Out: Currently Disabled NOT supported in LPAR mode 3. Serial Port 1 Call-In: Currently Disabled 4. Serial Port 2 Call-In: Currently Disabled 98.
Page 267 Telephone Number Setup Menu 1. Service Center Telephone Number: Currently Unassigned 2. Customer Administration Center Telephone Number: Currently Unassigned 3. Digital Pager Telephone Number: Currently Unassigned 4. Customer Voice Telephone Number: Currently Unassigned 5. Customer System Telephone Number: Currently Unassigned 98.
Page 268: Call-Out Policy Setup Menu
Call-Out Policy Setup Menu Call out settings can be set using the following menu: CALL-OUT POLICY SETUP MENU 1. Call-Out policy (First/All): Currently First 2. Remote timeout, (in seconds): Currently 120 3. Remote latency, (in seconds): Currently 2 4. Number of retries: Currently 2 98.
Page 269: Call-Out Test Menu
Call-out Test Menu Tests the configuration after the modem is installed and configured. In order for this test to execute successfully, at least one of the following numbers must be assigned: v Service center telephone number v Customer administration center telephone number v Digital pager telephone number Service Processor Parameters in Service Mode When the system is in service mode, the following service-processor parameters are suspended:...
Page 270: Service Processor Reboot/Restart Recovery
Attention: Selecting fast IPL results in several diagnostic tests being skipped and a shorter memory test being run. Service Processor Reboot/Restart Recovery Reboot describes bringing the system hardware back up; for example, from a system reset or power-on. The boot process ends when control passes to the operating system process. Restart describes activating the operating system after the system hardware is reinitialized.
Page 271 Use OS-Defined restart policy - The default setting is no. This causes the service processor to refer to the OS Automatic Restart Policy setting and take action (the same action the operating system would take if it could have responded to the problem causing the restart). When this setting is no, or if the operating system did not set a policy, the service processor refers to enable supplemental restart policy for its action.
Page 272: System Firmware Updates
Download the detailed instructions, as well as the latest flash images, from the following Web address: http://techsupport.services.ibm.com/server/mdownload2. Before doing a system firmware update, check the Web site for the latest code and images. Do not attempt a firmware update if you are unsure of the image you have, or of the procedure required for the update.
Page 273: Determining The Level Of Firmware On The System
Note: This information may be superseded by information that is available on the following Web site. Always check the Web site for the latest images and instructions for checking the firmware level. The Web address is: http://www.rs6000.ibm.com/support/micro The firmware level is denoted by vFyymmdd, where: v = version number v F = the p615’s firmware designation...
Page 274: Updating System Firmware From The Service Processor Menus
cd /usr/lpp/diagnostics/bin ./update_flash -f /tmp/fwupdate/1Fyymmdd.img Attention: Do not overlook the periods (.) in the commands shown above. AIX commands are case-sensitive. Type them exactly as shown. The firmware update is complete. If the system is running Linux, refer to the detailed instructions with the latest image that are provided on CORE or the Web You will be asked for confirmation to proceed with the firmware update and the required reboot.
Page 275 The eight-digit codes are as follows: Code Action A1FD 0000 System firmware has been corrupted and must be reflashed. A1FD 0001 Insert update diskette 1. A1FD 0002 Insert update diskette 2. A1FD 0003 Insert update diskette 3. A1FD 000n Insert update diskette n. Notes: 1.
Page 276: Configuring And Deconfiguring Processors Or Memory
Configuring and Deconfiguring Processors or Memory All failures that crash the system with a machine check or check stop, even if intermittent, are reported as a diagnostic callout for service repair. To prevent the recurrence of intermittent problems and improve the availability of the system until a scheduled maintenance window, processors and memory DIMMs with a failure history are marked ″bad″...
Page 277 If the service processor detects no heartbeats during system IPL (for a set period of time), it cycles the system power to attempt a reboot. The maximum number of retries is set from the service processor menus. If the fail condition persists, the service processor leaves the machine powered on, logs an error, and displays menus to the user.
Page 278: Operating System Surveillance
Operating System Surveillance Operating system surveillance provides the service processor with a means to detect hang conditions, as well as hardware or software failures, while the operating system is running. It also provides the operating system with a means to detect a service processor failure caused by the lack of a return heartbeat. Operating system surveillance is not enabled by default, allowing you to run operating systems that do not support this service processor option.
Page 279: Console Mirroring
3. To call out before restart, set Call-out before restart to ENABLED from the Reboot/Restart Policy Setup menu. Note: Some modems, such as the IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they will return an error message when they do not get the expected response from another modem.
Page 280: Service Processor Error Logs
Service Processor Error Logs The service processor error logs, an example of which follows, contain error conditions detected by the service processor. Error Log 1. 11/30/99 19:41:56 Service Processor Firmware Failure B1004999 Enter error number for more details. Press Return to continue, or ’x’ to return to menu. Press "C"...
Page 281: Lcd Progress Indicator Log
LCD Progress Indicator Log The following is an example of the LCD progress indicator log. It shows the types of entries that can appear in the log and is for example purposes only. The progress indicator codes are listed from top (latest) to bottom (oldest). LCD Progress Indicator Log B0FF 0539..17...
Page 282: Service Processor Operational Phases
Service Processor Operational Phases This section provides a high-level flow of the phases of the service processor. SP Power Applied Pre-Standby Phase Standby Phase SP Menus Available Bring-Up Phase SMS Menus Available Run-time Phase Operating System Login Prompt Available Pre-Standby Phase This phase is entered when the system is connected to a power source.
Page 283: Bring-Up Phase
The service processor menus are password-protected. Before you can access them, you need either the general user-password or privileged-user password. Service processor menus are available on ASCII terminals attached to the serial ports on the system, and on terminal emulators. On HMC-managed systems, service processor menus are also available on the HMC graphical user interface.
Page 284 EserverpSeries 615 Service Guide...
Page 285: Chapter 8. Using System Management Services
Chapter 8. Using System Management Services Use the system management services menus to view information about your system , and to perform tasks such as setting a password, changing the boot list, and setting the network parameters. Note: On some of the system management services (or service processor) screens, you will see the term LPAR whidh is equivalent to the term logical partition.
Page 286 When there is more than one page of information to display, there are two additional navigation keys: Display the next page of the list. Display the previous page of the list. Note: The lowercase navigation key has the same effect as the uppercase key that is shown on the screen.
Page 287: Select Language
Select Language Note: Your TTY must support the ISO-8859 character set to properly display languages other than English. This option allows you to change the language used by the text-based System Management Services menus. SELECT LANGUAGE 1. English 2. Francais 3.
Page 288: View Error Log
View Error Log Use this option to view or clear your system’s error log. A menu similar to the following displays when you select this option. Error Log Date Time Error Code Location Entry 1. 01/04/96 12:13:22 25A80011 00-00 Entry 2. no error logged 1.
Page 289: Setup Remote Ipl (Initial Program Load)
NIC Adapters Device Slot Hardware Address 10/100 Mbps Ethernet PCI Adapt Integ: U0.1-P1/E1 00096baeac10 IBM 10/100/1000 Base-TX PCI Integ: U0.1-P1/E2 0009cbce0fde ------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu ESC key = return to previous screen X = eXit System Management Services...
Page 290 Adapter Configuration 10/100 Mbps Ethernet PCI Adapter II: U0.1-P1/E1 1. Speed, Duplex 2. Spanning Tree Enabled 3. Protocol ------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu ESC key = return to previous screen X = eXit System Management Services ------------------------------------------------------------------------------------------- Type the number of the menu item and press Enter or Select a Navigation key: _ Selecting the Speed, Duplex option allows you to set the interface speed at which the card will run at half...
Page 291: Change Scsi Settings
Protocol 10/100 Mbps Ethernet PCI Adapter II: U0.1-P1/E1 1. Standard <=== 2. IEEE802.3 ------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu ESC key = return to previous screen X = eXit System Management Services ------------------------------------------------------------------------------------------- Type the number of the menu item and press Enter or Select a Navigation key: _ Select the ping test option from the network parameters menu to test an adapter’s network connection to a remote system.
Page 292: Select Boot Options
Select Boot Options Use this menu to view and set various options regarding the installation devices and boot devices. 1. Select Install or Boot a Device 2. Select Boot Devices 3. Multiboot Startup ------------------------------------------------------------------------------------ Navigation keys: M = return to main menu ESC key = return to previous screen X = eXit System Management Services ------------------------------------------------------------------------------------...
Page 293 If option 1 is selected, the following menu is displayed: Select Device Type 1. Diskette 2. Tape 3. CD/DVD 4. IDE 5. Hard Drive 6. Network 7. None 8. List All Devices ------------------------------------------------------------------------------------ Navigation keys: M = return to main menu ESC key = return to previous screen X = eXit System Management Services ------------------------------------------------------------------------------------...
Page 294 If List All Devices is selected, a menu similar to the following displays, depending on the devices that are installed in the system: Select Device Device Current Device Number Position Name SCSI 18200 MB Harddisk (loc=U0.1-P2/Z1-A8,0) SCSI 18200 MB Harddisk (loc=U0.1-P2/Z1-A9,0) SCSI 18200 MB Harddisk (loc=U0.1-P2/Z1-Aa,0) None 5.
Page 295: Select Boot Devices
Select Boot Devices Note: To keep the search time for bootable devices down, these menus follow a hierarchy of: device type->bus type->adapter->devices attached to the adapter To view all of the potentially bootable devices at one time rather than traversing down the hierarchy with the submenus, go to the Select Device Type menu or the Select Media Type menu and select the last option, List All Devices.
Page 296 When a device type is selected, such as item 5, a Select Media Type menu is displayed. The following is an example of that menu. Select Media Type 1. SCSI 2. SSA 3. SAN 4. IDE 5. ISA 7. None 8.
Page 297 When a device type is selected, such as item 1, a Select Task menu will be displayed. The following is an example of that menu for a hard disk. Select Task SCSI 18 GB Harddisk (loc=U0.1-P1/Z1-A3,0) 1. Information 2. Set Boot Sequence: Configure as 1st Boot Device -------------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu...
Page 298: Display Current Settings
Display Current Settings This option displays the current setting of the customized boot list. An example of this menu, with one device in the boot list, follows. Current Boot Sequence 1. SCSI 18200 MB Harddisk (loc=U0.1-P1/Z1-A8,0) None None None None ------------------------------------------------------------------------------------------- Navigation keys: M = return to main menu...
Page 299: Chapter 9. Removal And Replacement Procedures
Chapter 9. Removal and Replacement Procedures This chapter provides removal and replacement procedures for both the Model 6C3 rack-mounted system unit and the Model 6E3 deskside system unit. Notes: 1. Servicing of the Model 6C3 is performed with the system in the rack and placed into the service position.
Page 300: Handling Static-Sensitive Devices
CAUTION: This product is equipped with a three-wire power cable and plug for the user’s safety. Use this power cable with a properly grounded electrical outlet to avoid electrical shock. CAUTION: This unit has more than one power supply cord. To reduce the risk of electrical shock, disconnect two power supply cords before servicing.
Page 301: Procedure List
Procedure List Procedure Procedure Name and Page Location Adapters “PCI Adapters” on page 293 Adapter Dividers and Light Pipes “PCI Adapter Dividers and Light Pipes” on page 309 Battery “Battery” on page 316 Bezels “Bezels” on page 291 Bezel Door “Bezel Door (Model 6E3)”...
Page 302: Stopping The System
Stopping the System This section discusses the various ways to stop the system. Attention: Using the power-on button on the operator panel or commands at the HMC to power off the system can cause unpredictable results in the data files. The next initial program load (IPL) will also take longer to complete if all applications are not stopped beforehand.
Page 303: Starting The System
Starting the System This section discusses the various ways to start the system. Starting the System without a Hardware Management Console (HMC) Attached To start a system that does not use an HMC, do the following: 1. On a Model 6C3, open the front rack door. On a Model 6E3, open the bezel door.
Page 304: Placing The Model 6C3 Into The Service Position
Placing the Model 6C3 into the Service Position Attention: When placing the Model 6C3 into the service position, it is essential that all stability plates are firmly in position to prevent the rack from toppling (see the illustration on page 285). Ensure that only one system drawer is in the service position at a time.
Page 305: Returning The Model 6C3 To The Operating Position
Note: When the system rails are fully extended, the rail safety latches on the slide rails lock into place. This action prevents the system from being pulled out too far and dropped. The following illustration shows a system drawer in the service position. 1 Model 6C3 4 Stability Plate 2 19-Inch Rack...
Page 306: Placing The Model 6E3 Into The Service And Operating Position
Placing the Model 6E3 into the Service and Operating Position So that you can work on the inside of the system unit, the Model 6E3 can be placed on its side. When you are finished working on the system, return it to the position in which it was placed for user operations. Attention: The system weighs between 34 kg (75 pounds) and 41 kg (90 pounds).
Page 307: Drawer Release Latch Bracket (Model 6C3)
Drawer Release Latch Bracket (Model 6C3) The following procedures describe the removal and replacement of the Model 6C3 drawer release latch bracket. Before performing the following procedures, read the “Safety Notices” on page xi. Removing a Drawer Release Latch Bracket To remove a Model 6C3 drawer release latch bracket, do the following: 1.
Page 308: Covers
Covers The following procedures describe the removal and replacement of the system’s service access cover. Before performing the following procedures, read the “Safety Notices” on page xi. Removing the Model 6C3 Service Access Cover To remove the service access cover, do the following: 1.
Page 309: Removing The Model 6E3 Service Access Cover
Removing the Model 6E3 Service Access Cover To remove the service access cover, do the following: 1. Loosen the two captive thumbscrews located on the rear of the cover. See the following illustration for thumbscrew locations. 2. Using the access cover handle, slide the cover toward the rear of the system. After the front of the service access cover has cleared the front chassis ledge, lift the cover off the system unit.
Page 310: Bezel Door (Model 6E3)
Bezel Door (Model 6E3) The following procedures describe the removal and replacement of the bezel door. Removing the Bezel Door To remove the bezel door, do the following: 1. Open the bezel door by grasping the bezel door handle. Pull the bezel door out and away from the system.
Page 311: Bezels
Bezels The following procedures describe the removal and replacement of the system bezel. Before performing the following procedures, read “Safety Notices” on page xi. Removing the Model 6C3 Front Bezel To remove the front bezel, do the following: 1. Open the front rack door. 2.
Page 312: Removing The Model 6E3 Front Bezel
Removing the Model 6E3 Front Bezel To remove the front bezel, do the following: 1. Remove the bezel door as described in “Bezel Door (Model 6E3)” on page 290. 2. Press down on the two bezel-release levers. 3. Pull the top of the bezel out and away from the system. 4.
Page 313: Pci Adapters
PCI Adapters The following procedures describe the removal, replacement, and installation of PCI adapters. Before performing the following procedures, read the “Safety Notices” on page xi. Notes: 1. Some PCI adapter cards are shipped from the manufacturer with a blue handle or support along the back edge of the card.
Page 314: Removing A Non-Hot-Pluggable Pci Adapter
Removing a Non-Hot-Pluggable PCI Adapter To remove a non-hot-pluggable PCI adapter, do the following: 1. Stop the system as described in “Stopping the System” on page 282. 2. Disconnect the power source to the system. Note: This system may be equipped with a second power supply. Before continuing with this procedure, ensure that the system power source is completely disconnected.
Page 315 2 PCI Adapters 5 Light-Pipe Plate 3 Fan Tray 6 Adapter Slot Shields 11. Rotate the adapter locking latch counterclockwise, as shown in the following illustration. 12. Lift the black tab attached to the adapter retainer assembly, and keep the black tab in a vertical position.
Page 316: Replacing Or Installing A Non-Hot-Pluggable Pci Adapter
18. On a Model 6C3, route the cables through the cable-management arm. 19. Replace the service access cover as described in “Replacing the Model 6C3 Service Access Cover” on page 288 or “Replacing the Model 6E3 Service Access Cover” on page 289. 20.
Page 317 16. Lower the tab onto the PCI adapter faceplate. Rotate the adapter locking latch clockwise until it covers the tab at approximately a 45-degree angle. See the following illustration. 1 Model 6C3 or Model 6E3 4 Adapter Retainer Assembly (retainer seat down and the locking latch in the locked position) 2 Adapter Retainer Assembly (in the unlocked...
Page 318: Removing A Hot-Pluggable Pci Adapter
Removing a Hot-Pluggable PCI Adapter Attention: The Linux operating system does not support these hot-pluggable procedures. Also, Linux does not support hot-swaping any hot-pluggable PCI adapters. A system with Linux installed must be shut down and powered off before installing any PCI adapter. Use the non-hot-pluggable adapter procedures when removing a PCI adapter with the Linux operating system installed.
Page 319 1 Service Access Cover 4 System 2 PCI Adapters 5 Light-Pipe Plate 3 Fan Tray 6 Adapter Slot Shields Chapter 9. Removal and Replacement Procedures...
Page 320 21. Turn the locking latch, and lift the plastic retainer seat off the adapter. 1 Model 6C3 or Model 6E3 5 PCI adapter faceplate (dotted lines) 2 Adapter Retainer Assembly 6 Adapter Retainer Assembly (in the unlocked position) 3 Adapter Retainer Assembly (retainer seat 7 PCI Adapter down and the locking latch in the locked position)
Page 321: Replacing A Hot-Pluggable Pci Adapter
29. Run the diag -a command. If the system responds with a menu or prompt, follow the instructions to complete the device configuration. 30. If you have other options to install, refer to the procedures for that option. If you do not have other options to install, continue to the next step.
Page 322 12. Use the tab key to answer YES to Keep Definition and YES to set Unconfigure Child Devices. Press Enter. 13. The ARE YOU SURE screen displays. Press Enter to verify the information. Successful unconfiguration is indicated by the OK message displayed next to the Command field at the top of the screen.
Page 323 22. Remove the replacement adapter from the antistatic package. Attention: Avoid touching the components and gold-edge connectors on the adapter. 23. Place the adapter, component-side up, on a flat, static-protective surface. 24. Set any jumpers or switches as instructed by the adapter manufacturer. 25.
Page 324: Installing A Hot-Pluggable Pci Adapter
31. Select Install/Configure Devices Added After IPL and press Enter. Follow the instructions on the screen. Successful replacement is indicated by the OK message displayed next to the Command field at the top of the screen. Do not use Install/Configure Devices Added After IPL if your system is set up to run HACMP clustering.
Page 325 10. Rotate the locking locking latch, lift the plastic stop, and remove the adapter slot cover. 1 Model 6C3 or Model 6E3 5 PCI adapter faceplate (dotted lines) 2 Adapter Retainer Assembly 6 Adapter Retainer Assembly (in the unlocked position) 3 Adapter Retainer Assembly (retainer seat 7 PCI Adapter down and the locking latch in the locked...
Page 326 16. When you are instructed to install the adapter in the adapter slot, carefully grasp the adapter by the edges and align the adapter in the slot guides. Insert the adapter fully into the adapter slot connector. If you are installing a full-length adapter, ensure that both ends of the adapter engage the card guides.
Page 327: Accessing The Pci Hot-Swap Manager
For additional information about taking an adapter offline or removing it from the system configuration, see the AIX System Management Guide: Operating System and Devices. Documentation for the AIX operating system is available from the IBM Eserver pSeries Information Center at http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base. Select AIX documentation.
Page 328 Provides a descriptive list of all slots that support PCI hot-swap capability. If the listing for a slot indicates it holds an unknown device, select the Install/Configure Devices Added after IPL to configure the adapter in that slot. Add a PCI Hot-Slot Adapter Allows the user to add a new PCI hot-swap-capable adapter to the slot with the system turned on.
Page 329: Pci Adapter Dividers And Light Pipes
PCI Adapter Dividers and Light Pipes The following procedures describe the removal and replacement of PCI adapter dividers and light pipes. Before performing the following procedures, read the “Safety Notices” on page xi. Removing a PCI Adapter Divider To remove a PCI adapter divider, do the following: 1.
Page 330: Replacing A Pci Adapter Divider
1 PCI Adapter Dividers (Long) 4 Fan Tray Light-Pipe Plate 2 PCI Adapter Dividers (Short) 5 Light Pipes 3 System in Service Position Replacing a PCI Adapter Divider To replace an adapter divider, do the following: 1. If you are replacing a long PCI adapter divider that should contain light pipes, do the following: a.
Page 331: Removing The Pci-Adapter-Divider Light Pipes
Removing the PCI-Adapter-Divider Light Pipes To remove a PCI-adapter-divider light pipe, do the following: 1. Remove the PCI adapter divider as described in “Removing a PCI Adapter Divider” on page 309. 2. Locate the light pipe you want to remove and note the location. 3.
Page 332: Service Processor Assembly
Service Processor Assembly The following procedures describe the removal and replacement of the service processor assembly. Before performing the following procedures, read “Safety Notices” on page xi. Before You Begin Read the following notes before you begin any removal or replacement actions. Notes: 1.
Page 333 6. Before handling any card, board, or memory DIMM, refer to “Handling Static-Sensitive Devices” on page 280. 7. Locate the service processor assembly as shown in the following illustration. 8. Grasp the ends of the service processor assembly handles, and press the retractable spring-activated portion of each handle.
Page 334 1 Model 6C3 4 Service Processor Assembly Handle 2 Service Processor Assembly 5 Service Access Cover Alignment Pin Holes 3 Service Processor Assembly 6 Spring Latch 1 Model 6E3 4 Service Access Cover 2 Service Processor Assembly 5 Spring Latch 3 Service Processor Assembly 6 Service Processor Assembly Handle (2)
Page 335: Replacing The Service Processor Assembly
Replacing the Service Processor Assembly To replace the service processor assembly, do the following: 1. Before handling any card, board, or memory DIMM, refer to “Handling Static-Sensitive Devices” on page 280. 2. Grasp the service processor assembly handles located on top of the new service processor assembly.
Page 336: Battery
Battery The following procedures describe the removal and replacement of the system battery. Before performing the following procedures, read the “Safety Notices” on page xi. CAUTION: A lithium battery can cause fire, explosion, or a severe burn. Do not recharge, disassemble, heat above 100 degrees C (212 degrees F), solder directly to the cell, incinerate, or expose cell contents to water.
Page 337 3. Use your fingernail to pry the battery out of its plastic mount. After the bottom of the battery has cleared the top edge of the plastic mount, pull the battery up and away from the plastic mount. 1 Service processor assembly 2 Battery 3 Battery plastic mount 4.
Page 338: Hot-Swap System Fans
Hot-Swap System Fans The following procedures describe the removal and replacement of the hot-swap system fans. Before performing the following procedures, read the “Safety Notices” on page xi. This system supports hot-swap and redundant cooling. The system electronics are cooled with three system cooling fans.
Page 339: Replacing A Hot-Swap System Fan
1 System Fan 1 5 Orange Locking Knob 2 System Fan 2 6 Model 6E3 3 System Fan 3 7 Service Access Cover 4 System Fan LEDs Replacing a Hot-Swap System Fan Notes: 1. The Linux operating system does not support these hot-pluggable procedures. A system with Linux installed must be shut down and powered off before installing a fan.
Page 340 6. Replace the service access cover as described in “Replacing the Model 6C3 Service Access Cover” on page 288 or “Replacing the Model 6E3 Service Access Cover” on page 289. 7. Return the system to the operating position as described in “Returning the Model 6C3 to the Operating Position”...
Page 341: Fan Tray Assembly
Fan Tray Assembly The following procedures describe the removal and replacement of the fan tray assembly. Before performing the following procedures, read the “Safety Notices” on page xi. The three system cooling fans rest in a fan tray. The fans can remain in the tray while the tray is removed or replaced.
Page 342 1 Service Access Cover 6 Latches (Attached to Disk Drive Backplane or Disk Drive Backplane Filler) 2 Fan Tray 7 LED Light Pipes 3 Blue Locking Knobs 8 Disk Drive Backplane Latch Hole 4 Fan Tray Guides 9 Fan Tray Light-Pipe Plate 5 Model 6C3 (Shown Without a SCSI Media Device) EserverpSeries 615 Service Guide...
Page 343: Replacing The Fan Tray Assembly
1 LED Light Pipes 6 Fan Tray 2 Disk Drive Backplane Latch Hole 7 Fan Tray Guides 3 Service Access Cover 8 Model 6E3 (Shown Without a SCSI Media Device) 4 Fan Tray Light-Pipe Plate 9 Latches (Attached to Disk Drive Backplane or Filler) 5 Blue Locking Knobs Replacing the Fan Tray Assembly...
Page 344 9. Return the system to the operating position as described in “Returning the Model 6C3 to the Operating Position” on page 285 or “Placing the Model 6E3 into the Service and Operating Position” on page 286. 10. Start the system as described in “Starting the System” on page 283. EserverpSeries 615 Service Guide...
Page 345: Media Devices (Diskette, Cd-Rom, Dvd, Dvd-Ram,Or Tape Drive)
Media Devices (Diskette, CD-ROM, DVD, DVD-RAM,or Tape Drive) The following procedures describe the removal and replacement of the media devices. Before performing the following procedures, read the “Safety Notices” on page xi. Notes: 1. The two Slimline media bays can be used to house a CD-ROM, DVD-ROM, or diskette device. For the location of the two media bays, see “System Locations”...
Page 346 5. Start the system as described in “Starting the System” on page 283. EserverpSeries 615 Service Guide...
Page 347 1 Model 6C3 5 Front Bezel 2 Optional SCSI Media Device 6 Slimline Optical Device (Shown in Media Bay Chassis) 3 Optional SCSI Media Device 7 Slimline Diskette or Optical Device Screw (3) 4 Blue Retaining Tab (For Slimline 8 Media Bay Chassis Devices) Chapter 9.
Page 348: Scsi Media Devices
1 Model 6E3 5 Blue Retaining Tab (For Slimline Devices) 2 Optional SCSI Media Device 6 Front Bezel (Shown in Media Bay Chassis) 3 Media Bay Chassis 7 Slimline Diskette or Optical Device 4 Optional SCSI Media Device 8 Slimline Optical Device Screw (3) SCSI Media Devices A SCSI media device can be placed in the SCSI media-device bay.
Page 349 6. Unplug the SCSI cable and power cable from the rear of the SCSI media device and the backplane at the rear of the media bay chassis. If necessary, unplug any other cables from the rear of the SCSI media device or media bay chassis. To see the location and routing of the SCSI media-device cables, go to page 330.
Page 350 1 System Unit - Top View in 5 Disk Drive Bay Service Position 2 SCSI Single-Ended Cable 6 Audio Card Cable 3 Media-Bay-Chassis Backplane 7 PCI Adapter Slots 4 SCSI Media Device 1 System Unit (Side View in 7 Audio-Card Cable Service Position) 2 DVD-RAM Cable (SCSI 8 Media Bay-Chassis Backplane...
Page 351: Disk Drive Bezels And Fillers
Disk Drive Bezels and Fillers The following procedures describe the removal and replacement of disk drive bezels. Before performing the following procedures, read the “Safety Notices” on page xi. Each disk drive slot in the system must contain either a disk drive or the appropriate filler panel. Removing a Disk Drive Bezel from a Disk Drive or Disk Drive Filler To remove a disk drive bezel from a disk drive or filler, do the following: 1.
Page 352: Replacing Or Installing A Disk Drive Bezel Onto A Disk Drive
Replacing or Installing a Disk Drive Bezel onto a Disk Drive To replace or install a disk drive bezel onto a disk drive or filler, do the following: 1. Remove the disk drive filler panel from the slot you want to use by pressing the filler release tab located at the top front edge of the filler panel and pulling the filler out of the system.
Page 353: Hot-Swap Disk Drives
Hot-Swap Disk Drives The following procedures describe the removal, replacement, and installation of hot-swap disk drives. Before performing the following procedures, read the “Safety Notices” on page xi. Note: You do not have to power off the system to remove a hot-swap disk drive. Before you perform these procedures, ensure that you have taken the appropriate actions to back up the data for the drive you are removing, and that the drive has been removed from the configuration.
Page 354 3. Select Devices. 4. Select Install/Configure Devices Added After IPL and press Enter. Successful configuration is indicated by the OK message displayed next to the Command field at the top of the screen. 5. Press F3 to go back to the first menu and select System Storage Management (Physical and Logical Storage) and press Enter.
Page 355: Removing A Hot-Swap Disk Drive
Removing a Hot-Swap Disk Drive Attention: Before you perform the following procedure, back up the data for the drive you are removing, and ensure that the drive has been removed from the configuration. Physically removing a hot-swap drive from the system before it has been removed from the system configuration can cause unrecoverable data corruption.
Page 356 1 Model 6C3 3 Disk Drive Release Handle 2 Disk Drive 1 Model 6E3 3 Disk Drive Release Handle 2 Disk Drive 5. Press F10 to exit smitty. EserverpSeries 615 Service Guide...
Page 357: Replacing Or Installing A Hot-Swap Disk Drive
Replacing or Installing a Hot-Swap Disk Drive Attention: Before you perform the following procedure, back up the data for the drive you are removing and remove the drive from the configuration. Physically removing a hot-swap drive from the system before it has been removed from the system configuration can cause unrecoverable data corruption.
Page 358: Removing A Hot-Swap Disk Drive With The System Power Off
Removing a Hot-Swap Disk Drive with the System Power Off A hot-swap disk drive is removed from the system with the system power off when the system is running Linux or a system failure has occurred. Attention: Before you perform the following procedure, if your system is operational, back up the data for the drive you are removing, and ensure that the drive has been removed from the configuration.
Page 359: Disk Drive Backplane And Filler
Disk Drive Backplane and Filler The following procedures describe the removal and replacement of the disk drive backplane and filler. Before performing the following procedures, read the “Safety Notices” on page xi. If you are servicing a Model 6E3, it is strongly recommended that the system be placed on its side, on a flat and stable surface.
Page 360: Replacing The Disk Drive Backplane Or Filler
1 Service Access Cover 4 System Unit in Service Position 2 PCI Adapter Dividers 5 Disk Drive Backplane Filler Panel (Shown Behind Disk Drive Slots 5, 6, 7, and 8) 3 PCI Adapters 6 Disk Drive Backplane (Shown Behind Disk Drive Slots 1, 2, 3, and 4) Replacing the Disk Drive Backplane or Filler To replace the disk drive backplane, do the following: 1.
Page 361 9. Replace the fan tray assembly as described in “Fan Tray Assembly” on page 321 10. Reconnect the power source to the system. 11. Replace the service access cover as described in “Covers” on page 288. 12. Return the system to the operating position as described in “Returning the Model 6C3 to the Operating Position”...
Page 362: Operator Panel And Power Cable
Operator Panel and Power Cable The following procedures describe the removal and replacement of the operator panel and power cable. Before performing the following procedures, read the “Safety Notices” on page xi. Note: If the operator panel is disconnected from the system while the system is connected to the power source, the operator panel will show a scrolling icon and will not boot when it is reconnected to the system.
Page 363: Replacing The Operator Panel
1 Model 6E3 4 Operator Panel Locking Tabs 2 Operator Panel 5 Operator Panel Power Cable 3 Front Bezel Replacing the Operator Panel Attention: Licensed programs frequently rely on system information that is stored in the vital product data (VPD) module on the operator panel. If you replace the operator panel, the system VPD information (for example the machine type and serial number) is restored to the new VPD module in the new operator panel.
Page 364: Replacing The Operator Panel Power Cable
3. Pull the operator panel power cable out of the system. Replacing the Operator Panel Power Cable To replace the operator panel power cable, do the following: 1. Place the operator panel power cable into the system. If you are servicing the Model 6E3, note how the operator panel power cable is routed through the system chassis.
Page 365: Media Bay Chassis
Media Bay Chassis The following procedures describe the removal and replacement of the media bay chassis. Before performing the following procedures, read the “Safety Notices” on page xi. Note: If the operator panel is disconnected from the system while the system is connected to the power source, the operator panel will show a scrolling icon and will not boot when it is reconnected to the system.
Page 366: Replacing The Media Bay Chassis
The following illustration shows the Model 6C3 media bay chassis. 1 Model 6C3 4 Media Bay Chassis Latch (One on Each Side) 2 Media Bay Chassis (Drives Installed) 5 Guide Rails 3 Front Bezel The following illustration shows the Model 6E3 media bay chassis. 1 Model 6E3 4 Media Bay Chassis Latch (One on Each Side)
Page 367 1. If you are servicing a Model 6C3, plug the operator panel cable into the media bay chassis as you replace the media bay chassis in the system chassis. Note: If a sound cable is present, plug it into the appropriate connector at the rear of the SCSI media device.
Page 368: Power Supply
Power Supply The following procedures describe the removal, replacement, and installation of the power supply. This system can have up to two power supplies. The system power can remain on under the following conditions: v When installing a second power supply. v When one of the two power supplies present in the system is replaced.
Page 369 1 Power supply 4 Fault LED (Amber) 2 Power supply handle (2) 5 DC Good LED (Green) 3 Spring Latch (2) 6 AC Good LED (Green) Chapter 9. Removal and Replacement Procedures...
Page 370 8. Lift the power supply release handles until they are perpendicular (90 degrees) to the top of the power supply. By placing the handles perpendicular to the top of the power supply, the base or hinged portion of each handle acts as a cam and helps pry the power supply from its connector located on the system backplane.
Page 371: Replacing A Power Supply With The System Power Off
Replacing a Power Supply with the System Power Off Before performing the following procedure, read and understand all of the safety notices beginning with “Safety Notices” on page xi. Notes: 1. Do not connect the power cables to the power source until you are instructed to do so. 2.
Page 372: Installing Or Replacing A Power Supply With The System Power On
10. Return the system to the operating position as described in “Returning the Model 6C3 to the Operating Position” on page 285 or “Placing the Model 6E3 into the Service and Operating Position” on page 286. 11. Start the system as described in “Starting the System” on page 283. Installing or Replacing a Power Supply with the System Power On The system power can remain on when a second power supply installed or when one of the two power supplies present in the system is replaced.
Page 373 8. Lower the power supply handles, carefully pressing the power supply into the connector. The spring latch located on the underside of each handle will snap into place, indicating that the power supply is seated correctly and locked into position. 1 Power supply 4 Fault LED (Amber) 2 Power supply handle (2)
Page 374 9. If you are installing a second power supply option, plug the second power cable into the rear of the new power supply. 10. Connect the power source to the system. If you have just replaced a power supply, reconnect the power cable to the new power supply.
Page 375: Memory Dimms
Memory DIMMs The following procedures describe the removal, replacement, and installation of memory DIMMs. Before performing the following procedures, read the “Safety Notices” on page xi. Removing Memory DIMMs To remove the memory DIMMs, do the following: 1. Using the procedures in Chapter 12, “Component and Attention LEDs,” on page 389, locate the memory DIMMs, and determine which DIMM you want to remove.
Page 376 1. Before handling any card, board, or memory DIMM, touch any metal surface of the chassis with one hand to minimize static electricity discharge. Refer to “Handling Static-Sensitive Devices” on page 280. 2. If necessary, remove the memory DIMM from its antistatic package. 3.
Page 377: Voltage Regulator Modules
Voltage Regulator Modules The following procedures describe the removal and replacement of the voltage regulator modules. Before performing the following procedures, read the “Safety Notices” on page xi. The system backplane for the Model 6C3 and Model 6E3 contains three voltage regulator modules: a 1.2V VRM, a 2.5V VRM, and a 1.8V VRM.
Page 378 8. Locate the voltage regulator module you wish to remove. 9. Remove the voltage regulator module by pushing the connector tabs out and then down. The tabs act as cams, forcing the voltage regulator module out of the connector. 10. Pull the voltage regulator module out of the connector as shown in the following illustration. 1 Connector Tabs (unlocked position) 2 Voltage Regulator Module EserverpSeries 615 Service Guide...
Page 379: Replacing Voltage Regulator Modules
Replacing Voltage Regulator Modules To replace a voltage regulator module, do the following 1. Before handling any card, board, or memory DIMM, touch any metal surface of the chassis with one hand to minimize static electricity discharge. Refer to “Handling Static-Sensitive Devices” on page 280.
Page 380: System Backplane
System Backplane The following procedures describe the removal and replacement of the system backplane. Before performing the following procedures, read the “Safety Notices” on page xi. If you are servicing a Model 6C3, it is strongly recommended that the system drawer be removed from the rack.
Page 381 Note: The blue thumbscrew is the only screw to be removed in order to release the backplane from the chassis. No other screws should be removed from the backplane. 20. To remove the system backplane from the chassis, lift it by the attached mylar handles located on the sides of the backplane.
Page 382: Replacing The System Backplane
1 Power Supply Bay Chassis 4 System Chassis (Shown in Service Position) Bracket 2 Blue Thumbscrew 5 Hex-Head Screw (7) 3 System Backplane (Shown with Voltage Regulator Modules Attached) Replacing the System Backplane To replace the system backplane (system board), do the following: 1.
Page 383 Note: Care should be taken when replacing the system backplane. Ensure that you hold the backplane by the attached mylar handles. 6. Replace the thumbscrew that secures the system backplane to the system chassis. 7. Replace the power supply bay chassis bracket. Insert and tighten the 7 hex-head screws. 8.
Page 384 EserverpSeries 615 Service Guide...
Page 385: Chapter 10. Parts Information
Chapter 10. Parts Information This chapter contains parts information for the pSeries 615 Model 6C3 and Model 6E3.
Page 386: System Parts
System Parts EserverpSeries 615 Service Guide...
Page 387 Index Number FRU Part Units Per Description Number Assembly 53P4325 PCI Divider See note 1 Up to 4 PCI Plastic Light Pipe and Airflow Separators See note 1 Up to 6 PCI Card Lock See note 2 PCI Adapters 80P2388 Service Processor Assembly 16G8095 Battery...
Page 388: Model 6C3Parts
Model 6C3Parts EserverpSeries 615 Service Guide...
Page 389: Model 6E3 Parts
Index Number FRU Part Units Per Description Number Assembly 53P4402 Service Access Cover 97P2958 Cable Management Arm 53P4606 System Chassis 90H9196 System Handle System Rails 97P2529 Rail Kit 97P3022 Right Rail Assembly 97P3021 Left Rail Assembly 7P28097 Guide Assembly 0P25175 Slide Assembly 97P2959 Rail Hardware...
Page 390: Internal Cables
Internal Cables The following diagram shows the system cable connections. Index Number FRU Part Units Per Description Number Assembly System Unit 97P2313 Media Bay Chassis (Media Backplane Attached) 53B4483 Operator Panel Power Cable 53P6230 Operator Panel 97P2342 Fan Cable 97P2304 Fan Tray Note: See RS/6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems for part numbers.
Page 391: Power Cable
Power Cable Index Part Number Country or Region 1838574 Bahamas, Barbados, Bolivia, Brazil, Canada, Costa Rica, Dominican Republic, El Salvador, Ecuador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Netherlands Antilles, Panama, Peru, Philippines, Taiwan, Thailand, Trinidad, Tobago, U.S.A. (except Chicago), Venezuela 86G7648 Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras,...
Page 392: Keyboards And Mouse (White)
Keyboards and Mouse (White) Index Number FRU Part Number Units Per Description Assembly 93H8120 Keyboard, 101 United States English (ID 103P) 93H8123 Keyboard, 102 Spanish (ID 171) 93H8125 Keyboard, 102 Arabic (ID 238) 08L0904 Keyboard, 102 Belgium French (ID 120) 08L0905 Keyboard, 102 Belgium (ID 120) 08L0906...
Page 393: Keyboards And Mouse (Black)
Keyboards and Mouse (Black) Index Number FRU Part Number Units Per Description Assembly 07L9446 Keyboard, 101 United States English (ID 103P) 07L9447 Keyboard, 102 Canada French (ID 058) 07L9448 Keyboard, 102 Canada French (ID 445) 07L9449 Keyboard, 102 Spanish (ID 171) 07L9450 Keyboard, 104 Brazil Portuguese (ID 275) 07L9451...
Page 394 EserverpSeries 615 Service Guide...
Page 395: Chapter 11. Srns For Linux
Chapter 11. SRNs for Linux The x in the following group of SRNs is encoded as follows: 8 4 2 1 | | | | | | | Replace all FRUs listed | | Hot swap supported | Software might be the cause Reserved Note: Some SRNs in this chapter may have 4 rather than 3 digits after the dash (-).
Page 396 Description and Action Service Request Number Description: System bus parity error. Action: Use “MAP 1230: Linux Platform Error Problem Resolution” on page 73. A01-07x Description: System bus protocol/transfer error. Action: Use “MAP 1230: Linux Platform Error Problem Resolution” on page 73. A01-08x Description: Error log analysis indicates an error detected by the memory controller, but the failure could not be isolated.
Page 397 Description and Action Service Request Number Description: I/O bridge/device time-out, access or other error. Action: Use “MAP 1230: Linux Platform Error Problem Resolution” on page 73. A03-03x Description: I/O bridge/device internal error. Action: Use “MAP 1230: Linux Platform Error Problem Resolution” on page 73. A03-04x Description: I/O Error on non-PCI bus.
Page 398 Description and Action Service Request Number Description: Sensor indicates an abnormally high internal temperature. Action: Verify that: A05-05x 1. The room ambient temperature is within the system operating environment. 2. There is unrestricted air flow around the system. 3. All system covers are closed. 4.
Page 399 Description and Action Service Request Number A0D-01x Note: Ensure that the system IPLROS and Service Processor are at the latest firmware level before removing any parts from the system. Description: Time-out communication response from Service Processor. Action: Use “MAP 1230: Linux Platform Error Problem Resolution”...
Page 400 Description and Action Service Request Number Description: Service Processor detected a surveillance time-out. Action: Use “MAP 1230: Linux Platform Error Problem Resolution” on page 73. A0D-24x Description: Power Control Network general connection failure. Action: Use “MAP 1230: Linux Platform Error Problem Resolution” on page 73. A0D-25x Description: Power Control Network node failure.
Page 401 Description and Action Service Request Number Description: A non-critical error has been detected, an external cache parity or multi-bit ECC error. Action: Schedule deferred maintenance. Use “MAP 1230: Linux Platform Error A11-03x Problem Resolution” on page 73. Description: A non-critical error has been detected, an external cache ECC single-bit error. Action: Schedule deferred maintenance.
Page 402 Description and Action Service Request Number Description: Recoverable errors on resource indicate a trend toward an unrecoverable error. However, the resource could not be deconfigured and is still in use. The system is operating A11-550 with the potential for an unrecoverable error. Action: If repair is not immediately available, reboot and the resource will be deconfigured.
Page 403 Description and Action Service Request Number Description: A non-critical error has been detected, a system bus time-out error. Action: Schedule deferred maintenance. Use “MAP 1230: Linux Platform Error Problem Resolution” A12-10x on page 73. Description: A non-critical error has been detected, a system bus protocol/transfer error. Action: Schedule deferred maintenance.
Page 404 Description and Action Service Request Number Description: A non-critical error has been detected, a system bus data parity error. Action: Schedule deferred maintenance. Use “MAP 1230: Linux Platform Error Problem Resolution” A13-09x on page 73. Description: A non-critical error has been detected, a mezzanine bus time-out error. Action: Schedule deferred maintenance.
Page 405 Description and Action Service Request Number Description: Sensor detected redundant power supply failure. Action: Schedule deferred maintenance. Use “MAP 1230: Linux Platform Error Problem Resolution” on page 73. A15-12x Description: Sensor detected a redundant FRU that has failed. Action: Schedule deferred maintenance.
Page 406 Description and Action Service Request Number Description: A non-critical error has been detected, an internal service processor memory error. Action: Schedule deferred maintenance. Use “MAP 1230: Linux Platform Error A1D-04x Problem Resolution” on page 73. Description: A non-critical error has been detected, a service processor error accessing special registers.
Page 407 Description and Action Service Request Number Description: A non-critical error has been detected: Loss of heart beat from Service Processor. Action: Schedule deferred maintenance. Use “MAP 1230: Linux Platform Error A1D-23x Problem Resolution” on page 73. Description: A non-critical error has been detected, a service processor detected a surveillance time-out.
Page 408 Description and Action Service Request Number Description: Recoverable errors on resource indicate a trend toward an unrecoverable error. However, the resource could not be deconfigured and is still in use. The system is operating A1D-50x with the potential for an unrecoverable error. Action: If repair is not immediately available, reboot and the resource will be deconfigured.
Page 409: Chapter 12. Component And Attention Leds
Chapter 12. Component and Attention LEDs This chapter contains information about component and attention LEDs, which assist in identifying failing components in your system. Operator Panel Display If a failing component is detected in your system, an amber-colored attention LED is turned on solid (not blinking).
Page 410 Amber LEDs indicate a fault or identify condition. If your system or one of the components in your system has an amber LED turned on or blinking, identify the problem and take the appropriate action to restore the system to normal. The following table identifies the location, color and status of your system component LEDs.
Page 411: Appendix A. Environmental Notices
Before this unit is disposed of, these materials must be removed and recycled or discarded according to applicable regulations. IBM offers product-return programs in several countries. For country specific instructions refer to the following web site: http://www.ibm.com/ibm/environment/products/prp.phtml This product may contain a sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or lithium ion battery.
Page 412 Dette produkt kan indeholde et f orseglet batteri, der indeholder b ly, nikkel-kadmium, nikk el-metal-hydrid, litium eller litium-ion. Der er flere oplysninger om batter iet i bruger- eller servicevejledningen. Batteriet må ikke kasseres sammen med det almindelige aff ald. Batteriet skal kasseres i henhold til de lokale bestemmelser . Spørg eventuelt kommunens teknisk e forvaltning (Miljø...
Page 413 Questo prodotto potrebbe contenere una batteria al piombo, al nichel-cadmio, all ’idruro di nichel, al litio o agli ioni di litio. Consultare il manuale utente o il manuale di assistenza per informazioni specifiche sulla batteria. La batteria deve essere appropriatamente riciclata o smaltita. Il servizio per il riciclaggio potrebbero non essere disponibile nella vostra zona.
Page 414 Produkten kan innehålla ett förseglat batteri av någon av typerna blyackumulator , nickel-kadmium, nickel-metallhydrid, litium eller litiumjon. Detaljerad batteriinformation finns I användar - eller servicehandboken. Batteriet måste lämnas till återvinning eller kastas på ett miljösäkert sätt. Det kanske inte finns några återvinningsmöjligheter där du bor . När det gäller omhändertagande av batterier ber vi att få...
Page 415: Environmental Design
In the United States, IBM has established a collection process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from IBM Equipment. For information on proper disposal of these batteries, please contact IBM at 1-800-426-4333.
Page 416: Acoustical Noise Emissions
Acoustical Noise Emissions The equivalent continuous A-weighted sound pressure level at workstations (emission sound pressure level at the 1-meter bystander positions) does not exceed 70 dB(A). Der Geräuschpegel der Einheit ist kleiner oder gleich 70 db(A). Declared Acoustical Noise Emissions Product Configuration Declared A-Weighted Sound Power Level, LWAd (B) Operating...
Page 417: Appendix B. Notices
Appendix B. Notices This information was developed for products and services offered in the U.S.A. The manufacturer may not offer the products, services, or features discussed in this document in other countries. Consult the manufacturer’s representative for information on the products and services currently available in your area.
Page 418 EserverpSeries 615 Service Guide...
Page 419: Appendix C. Service Processor Setup And Test
Appendix C. Service Processor Setup and Test Attention: This procedure applies to modems attached to the serial ports (S1, S2, and S3) on the pSeries 630 Model 6C4 and Model 6E4 systems. It does not affect the operation of the modem attached to the Hardware Management Console (HMC).
Page 420: Testing The Setup
Testing the Setup This section contains sample testing procedures to help ensure that your setup is working. These tests include communicating with the system operating system. Before you start, ensure that the necessary serial port(s) is configured. If you need assistance, refer to “Serial Port Configuration.” The system should be powered off as a result of the “Service Processor Setup Checklist”...
Page 421 3. Identify the serial port(s) with the modem(s). 4. Type smit tty 5. Select add tty 6. Select RS232 7. Select Baud rate 9600 or higher. 8. Select login enable and set the flow control to RTS. 9. Commit the selections and set up any other needed serial ports. 10.
Page 422 EserverpSeries 615 Service Guide...
Page 423: Appendix D. Setting Up The System Rack
Appendix D. Setting Up the System Rack Before setting up a rack, check through the following specifications and clearances, then go to “Model 6C3 Rack Installation Inventory” on page 405. Rack Specifications This section contains specifications for the system rack. 7014 Model T00 and T42 Rack The mechanical packaging, cooling, power supply, and environmental specifications for the rack are shown in the following table:...
Page 424: Noise Emission Notes
Noise Emission Notes 1. L is the declared (upper limit) sound power emission level for a production series of machines. 2. L is the mean value of the A-weighted sound pressure emission levels at the operator position (if any) for a production series of machines. 3.
Page 425: System Service Clearances
System Service Clearances The amount of space needed by the units during service is indicated by the dotted line in the following figure. The figure shows the minimum space required. For multiple racks placed side by side, the left and right clearances apply only to the leftmost and rightmost rack.
Page 426 h Rack-Mounting Kit contains: h Cable Management Arm 4 blue wheel-shaped knobs 6 system to rail screws 4 rail to rack screws 2 latch-mounting brackets 2 latch-mounting bracket rack screws 2 system-retaining thumbscrews 1 strip of self-adhesive placement dots EserverpSeries 615 Service Guide...
Page 427: Read The Rack Safety Instructions
Read the Rack Safety Instructions Review the following instructions for mounting the system drawer into the rack. Rack Safety Instructions v Do not install this unit in a rack where the ambient temperatures will exceed 35 degrees C. v Do not install this unit in a rack where the airflow is compromised. Any side, front or back of the unit used for air flow through the unit must not be in indirect contact with the rack.
Page 428: Attach The Mounting Hardware To The Rack Enclosure
Attach the Mounting Hardware to the Rack Enclosure Before performing this procedure, read through each step and study the illustrations. Attention: Mounting the rails is a complex procedure. To install the rack rails correctly, you must read, and then perform each procedure step in the order given. Failure to perform each step in the order given may cause rail failure.
Page 429 1 Left rail assembly 4 Rail-mounting latch release tab, rear 2 Right rail assembly 5 Rail-mounting hardware, front right 3 Rail-mounting latch assembly, rear 6 Cable-management arm flange 2. Remove the front and rear rack doors if necessary. For 7014 Model T00 and T42 racks, refer to 7014 Model T00 and T42 Rack Installation and Service Guide, order number SA38-0577, for information about removing the rack doors.
Page 430 v It is not necessary to align like-colored EIA units. For example, a black EIA unit illustrated on the rack-mounting template does not have to be aligned with a black EIA unit located on the rack. A black EIA unit on the rack-mounting template can be aligned with a white EIA unit located on the rack.
Page 431 a. Determine where in the rack to place the system. The system you are about to install measures 4 EIA units high. Make note of the EIA location number. Note: An EIA unit on your rack consists of a grouping of three holes. See the previous figure. b.
Page 432 Before installing the system rail assemblies into your rack, you must first preset the rails to allow correct assembly with the rack and system unit. Do the following: a. Unpack the system rail assemblies. b. Fully extend each rail assembly. c.
Page 433 13. Position yourself at the rear of the rack. Loosely thread one of the rail-retaining screws into the rail’s rear screw hole. The screw hole is located between the two rear alignment pins. Return to the front of the rack. 14.
Page 434: Model 6C3 Removal And Installation Into A Rack
Model 6C3 Removal and Installation into a Rack Before performing these procedures, read “Safety Notices” on page xi. System Drawer Removal CAUTION: This unit weighs between 32 kg (70.5 pounds) and 55 kg (121.2 pounds). Three persons are required to safely move it. Using fewer than three persons to move it can result in injury. CAUTION: v Removing the system drawer requires three people.
Page 435 1. Attach the four blue wheel-shaped knobs at the points indicated in the following figure: 2. Using three persons, grasp the handles located on each side of the system drawer, and lift the system drawer onto the extended rails. Align the three screw holes in the inner rails with the screw holes in the sides of the system drawer.
Page 436 5. Slide the system drawer in and out of the rack two or three times. This action aligns the system drawer to the rails. The system drawer should glide on the rails. 6. Push the system drawer back into the rack. Using a screwdriver or similar tool, tighten the two rear retaining screws that secure the slide rails to the rack’s rear flange.
Page 437: Installing The Cable-Management Arm
Installing the Cable-Management Arm To install the Model 6C3 cable management arm, do the following: 1. From the rear of the rack unit, locate the cable management arm flange located on the fixed rear portion of the left system rail assembly. 2.
Page 438 EserverpSeries 615 Service Guide...
Page 439: Appendix E. Install A Hardware Management Console (Hmc)
For more information on arranging your workstation, visit the Healthy Computing Web address at: http://www.pc.ibm.com/us/healthycomputing. v Be sure to maintain at least 51 mm (2 inches) of space on the sides of the system unit and 152 mm (6 inches) at the rear of the system unit to allow the system unit to cool properly.
Page 440: Connect The Cables
Connect the Cables Use the following steps to connect the cables to your HMC. Look for the small icons on the back of your HMC, that show where to attach the keyboard, mouse, and display cables. 1. Attach the monitor cable to the monitor connector and tighten the screws. 2.
Page 441 5. Connect the HMC serial cable into the HMC1 connector located on the rear of your system unit. For two HMCs, connect the redundant HMC serial cable into the HMC2 connector located on the rear of your system unit. The following illustration shows the location of the serial ports on the rear of the HMC, as well as HMC1 and HMC2 connectors located on rear of your system unit.
Page 442: Connect The 8-Port Adapter Cables
Connect the 8-Port Adapter Cables If you are using any optional 8-port adapters, connect the cables to the appropriate connectors in slots 1 through 4. Connect the External Modem The external modem is used in conjunction with the HMC’s Service Agent and Call Home features. To properly service your machine, it is important that you configure the Service Agent feature correctly the first time.
Page 443: Check The Microswitch Setting On The Modem
Check the Microswitch Setting on the Modem Check the microswitch settings on the modem. The settings should be set as follows: Switch Position Function Force DTR Flow Control &E4 Down Result Codes Enabled Modem Emulation Disabled *Down Auto Answer Enabled Maximum Throughput Enabled RTS Normal Functions Down...
Page 444: Connect The Lan Cable (If Applicable)
Connect the LAN Cable (If Applicable) The LAN cable is recommended because an active partition reports errors to the HMC’s Service Focal Point application through the LAN network. The HMC must be attached to the system’s LAN, and a partition should have a LAN adapter assigned as a resource. Connect the LAN to the adapters assigned to the partition and to the LAN connection on the HMC system hardware.
Page 445: Collect Vital Product Data Information
Refer to the IBM Hardware Management Console for more information on the previous roles. Notes: 1. The Inventory Scout listening port is set by starting the invscoutd daemon on the AIX images. This port will default to 808. 2. If a system has been powered on using the Full System Partition power-on option, you must configure the Full System Partition to use Inventory Scout Services.
Page 446: Configure The Service Agent
3. Type the information as follows: Customer Contact Name The person that IBM can reach when an error is reported to IBM by the Service Agent. Customer Phone Number The phone number associated with the person whose name is placed in the Customer Contact Name field.
Page 447 14. Select your Gateway machine by clicking it. 15. Select Register. The ″Would you like to IGN now″ window displays. 16. Select Yes. The Service Agent is now attempting to connect to the IBM Service Agent server, using the modem you have selected.
Page 448 EserverpSeries 615 Service Guide...
Page 449: Appendix F. General Attributes Required When Using A Tty Terminal
Appendix F. General Attributes Required When Using a TTY Terminal The following general attributes are the default settings for the diagnostic programs. Be sure your terminal is set to these attributes. Note: Set these attributes before the diagnostic programs are loaded. 3151 /11/31/41 3151 /51/61...
Page 450: Additional Communication Attributes
Additional Communication Attributes The following communication attributes are for the 3151, 3161, and 3164 terminals. 3151/11 Communication Setup /31/41) 3151 /51/61, 3161 /3164 Attributes Settings Settings Settings Description Operating mode Echo Echo Echo Data entered from the keyboard on the terminal is sent to the system unit for translation and then sent back to the display screen.
Page 451: Additional Printer Attributes
3151/11 Keyboard Setup /31/41 3151 /51/61 3161 /3164 Attributes Settings Settings Settings Description New line The Return key generates the carriage return (CR) and the line feed (LF) characters. The line turnaround occurs after the CR and LF characters are generated.
Page 452 EserverpSeries 615 Service Guide...
Page 453: Appendix G. Modem Configurations
Appendix G. Modem Configurations Attention: This appendix applies only to modems attached to serial ports S1 and S2 located on the CEC backplane (location U0.1-P1). The service processor is designed to place little demand on an attached modem, thereby increasing the setup and connection success rates.
Page 454: Configuration File Selection
If Yes, use modem configuration file modem_m0.cfg and go to step 7. Note: The IBM 7852-400 modem has DIP switches on the right side of the unit. See “IBM 7852-400 DIP Switch Settings” on page 437 for the correct switch settings.
Page 455: Examples For Using The Generic Sample Modem Configuration Files
Some modems, such as the IBM 7857-017, are not designed for the paging function. Although they can be used for paging, they return an error message when they do not get the expected response from another modem. Therefore, even though the paging was successful, the error message causes the service processor to retry, continuing to place pager calls for the number of retries specified in the Call-Out Policy Setup Menu.
Page 456: Customizing The Modem Configuration Files
Customizing the Modem Configuration Files You can create your own modem configuration files or modify the samples provided. After you customize your modem configuration files, you must access them through the Configure Remote Maintenance Policy Service Aid rather than from the service processor menus. Note: If you have already set up your serial ports, line speeds, authorizations, and telephone numbers from the service processor menus, use the service aid to specify your customized modem configuration files.
Page 457: Ibm 7852-400 Dip Switch Settings
IBM 7852-400 DIP Switch Settings If you are using a 7852-400 modem to enable service processor communications, for proper operation, the dual inline package (DIP) switches must be set according to the following table: Switch Position Function Force DTR Flow Control &E4...
Page 458: Ring Detection
Ring Detection Most modems produce an interrupt request each time they detect a ring signal. Some modems generate an interrupt only on the first ring signal that they receive. AT&T DataPort 2001 is an example of such a modem. The service processor uses the ring interrupt request to count the number of rings when Ring Indicate Power-On (RIPO) is enabled.
Page 459: Transfer Of A Modem Session
Transfer of a Modem Session Because many modem command variations exist, the sample modem configuration files located at the end of this appendix have been written to capture the largest number of workable modem settings. The modem command &Dn (where n is a number) generally sets the modem response to the Data Terminal Ready (DTR) signal from the server’s serial port.
Page 460: Recovery Strategy
Recovery Strategy The recovery strategy consists of making two calls to establish a remote session. This solution is the easiest to implement and allows more freedom for configuring your server’s serial ports. To set up a remote terminal session, dial into the service processor and start the system. After the operating system is loaded and initialized, the connection will be dropped.
Page 461: Modem Configuration Sample Files
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # The modem has configuration switches. They should be set to the # factory default settings, except switches 11 and 12.
Page 462 "19\r" or "13\r" or "12\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r" # Set modem switch-hook down # (i.e., hang up).
Page 463 expect "0\r" or "OK\r\n" timeout 2 # Confirm commands successful. send "ATV0S0=0\r" # Numeric response code # Auto Answer OFF expect "0\r" timeout 2 # Confirm commands successful. done error: # Handle unexpected modem # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done Appendix G.
Page 464: Sample File Modem_M1.Cfg
Sample File modem_m1.cfg # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP modem_m1 # FUNCTIONS: Modem configuration file specifically for IBM 7857-017 modem with # Auto-Reliable feature. This feature must be turned off for Catcher calls. # This example uses the AT&F reset command to choose the factory defaults.
Page 465 send "ATE0Q1\r" # Initialize modem: Echo OFF, # Disable responses. ignore "0\r" timeout 1 done condin: send "AT&F*E0E0\r" # Reset to factory defaults. # *E0=data compression disabled # E0=echo disabled ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "AT#F0*Q2\r"...
Page 466: Sample File Modem_Z.cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 467 done retry: send "A/" # Repeat the previous command. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++"...
Page 468 error: # Handle unexpected modem # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done EserverpSeries 615 Service Guide...
Page 469: Sample File Modem_Z0.Cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 470 timeout 60 done retry: send "A/" # Repeat the previous command. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++"...
Page 471 done # RI Power On enabled. error: # Handle unexpected modem # responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done Appendix G. Modem Configurations...
Page 472: Sample File Modem_F.cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 473 connect: send "ATDT%N\r" # Tone dialing command. # %N from Call Home setup. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done retry: send "A/" # Repeat the previous command.
Page 474: Sample File Modem_F0.Cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 475 # Following are common responses from a wide range of modems: # 16, 15, 12, 10, 5 and 1 are connection responses. Add others as required. # 7=busy; 6=no dial tone; 4=error; 3=no carrier; 2=ring; 0=OK # PROGRAMMING NOTE: No blanks between double quote marks ("). condout: send "AT&F0Q0T\r"...
Page 476: Sample File Modem_F1.Cfg
# Licensed Materials - Property of IBM # US Government Users Restricted Rights - Use, duplication or # disclosure restricted by GSA ADP Schedule Contract with IBM Corp. # If the modem has configuration switches, they should be set to the # factory default settings.
Page 477 ICDelay 1 DefaultTO 10 CallDelay 120 # AT Attention Code Inserts delay in dialing commands # &F1 Reset. Restore profile 1 Q0 Turn on responses # E0 Turn echo off Turn off responses # V0 Use numeric responses S0=0 Automatic answer inhibit # +++ Escape to command mode S0=2 Answer on second ring # H0 Hang-up...
Page 478 ignore "0\r" or "OK\r" timeout 2 # Ignore modem response. send "ATE0Q1\r" # Initialize modem: Echo OFF, # Disable responses. ignore "0\r" timeout 1 done condin: send "AT&F1Q0T\r" # Reset modem. Select profile 1 ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "ATE0T\r"...
Page 479: Index
Index accessing information xvii cable management arm 417 acoustical cables 33 noise cabling emissions 396 HMC 420 adapter dividers 309 LAN 424 removal 309 power replacing 310 HMC 424 adapter-divider light pipes call-in removing 311 testing 400 replacing 311 call-in/call-out setup menu 244 adapters, PCI 293 call-out hot-pluggable installation 304...
Page 480 diagnostics (continued) error logs loading 222 service processor 260 online 218 extended error data concurrent mode 220, 221 managing 46 maintenance mode 221 running service mode 218 service mode 218 fan locations 14 standalone 222 fan tray assembly 321 considerations 222 removal 321 NIM server 223 replacement 323...
Page 481 hardware management console IPL flow without an HMC 131 starting the system 283 isolation, FRU 41 stopping the system with AIX installed 282 stopping the system with Linux installed 282 hardware service functions activating and deactivating FRU LEDs 48 JTAG problem isolation 39 highlighting xvii HMC 424 attention LED 50...
Page 482 MAP rules (continued) quick entry MAP 55 network media bay chassis 345 configuration 424 removal 345 NIM server replacement 346 configuration 223 media devices 325 client 224 memory standalone diagnostics 223 configure 256 noise deconfigure 256 emissions 396 module present bits 199 noise emission 404 memory configuration/deconfiguration menu 240, 241 non-HMC attached system error interrogation 49...
Page 483 PCI adapters (continued) rack setup (continued) hot-pluggable removal 298 rack install 414 hot-pluggable replacement 301 rack installation 403 hot-swap management functions 307 rack safety 407 hot-swap management menu 307 rack, configure 405 non-hot-pluggable removal 294 rear view (Model 6C3) 10 non-hot-pluggable replacement or installation 296 rear view (Model 6E3) 12 PCI Hot-Swap Manager 307...
Page 484 replacement procedures (continued) service access cover (Model 6C3) (continued) disk drives, hot-swap 337 replacement 288 disk drives, power off 338 service access cover (Model 6E3) drawer release latch bracket 287 removal 289 fan tray assembly 323 replacement 289 fans, hot-swap 319 service access covers 288 front bezel (Model 6C3) 291 service agent...
Page 485 service processor (continued) standalone diagnostics 222 OS surveillance setup menu 232 NIM server 223, 224 parameters starting the system 283 service mode 249 with a hardware management console 283 passwords 231 without a hardware management console 283 power control network utilities menu 242 startup privileged user menus 227 multiboot 278...
Page 486 system management services (continued) error log view 268 exiting SMS 278 IPL, remote setup 269 IPL, setup 269 multiboot startup 278 password change options 267 privileged-access 267 SCSI settings, change 271 select console 271 select language 267 settings display current 278 settings, restore default 278 system power-on methods 249 system specifications 403...
Page 487 Thank you for your responses. May we contact you? h Yes h No When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. Name...
Page 488 Readers’ Comments — We’d Like to Hear from You Cut or Fold Along Line SA38-0630-02 Fold and Tape Please do not staple Fold and Tape _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ NO POSTAGE NECESSARY IF MAILED IN THE...
Page 490 Printed in U. S. A. October 2003 SA38-0630-02...

IBM P 615 series Service Manual

Safety Notices

Data Integrity and Verification

About this Book

Chapter 1. Reference Information

Chapter 2. Diagnostic Overview

Chapter 3. Maintenance Analysis Procedures (Maps)

Chapter 4. Checkpoints

Chapter 5. Error Code to FRU Index

Chapter 6. Using the Online and Standalone Diagnostics

Chapter 7. Using the Service Processor

Chapter 8. Using System Management Services

Chapter 9. Removal and Replacement Procedures

Quick Links

Related Manuals for IBM P 615 series

Summary of Contents for IBM P 615 series