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Step 1230-15
Is the problem the same as the original problem?
NO
The symptom has changed. Check for loose cards, cables, and obvious problems. If you do not
find a problem, go to "MAP 1020: Problem Determination" on page 63 and get a new SRN.
YES
Go to "Step 1230-16."
Step 1230-16
Look at the physical location codes and FRU part numbers you recorded.
Have you exchanged all the FRUs that were listed?
NO
Go to "Step 1230-17."
YES
The SRN did not identify the failing FRU. Call your support person for assistance.
Step 1230-17
1. Remove the new FRU and install the original FRU.
2. Exchange the next hot-swappable FRU in the list. If there are more FRUs in the list that are not
hot-swappable, go to "Step 1230-10" on page 74 to replace the rest of the FRUs, if required.
Note: Although some components are physically hot-swappable, there are no procedures available to
determine if a repair has been successful while the Linux operating system is running. If you
desire to verify the repair with diagnostics, you must shutdown the system and run the AIX
standalone diagnostics.
3. After replacing a hot-swappable FRU, examine the HMC or the platform error log to determine if the
error has reappeared. You may need to wait 30 minutes or longer before the error is written back to
the HMC or platform error log.
Was a problem reported?
NO
The repair is complete. Return the system to the customer.
YES
Go to "Step 1230-15."
Chapter 3. Maintenance Analysis Procedures (MAPs)
77
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