IBM P 615 series Service Manual page 184

Checkpoint or What You Should Do
Error Code
4xxx xxxx Service Processor Error Codes
1. Is the system powered up?
NO
YES
2. Find the error code in the service processor error log and check the value of word 13. Go to 3
below.
3. Is the value of word 13 C0xx xxxx?
NO
YES
4. Is the system running Linux?
NO
YES
5. If the system is not functional, go to step 7 below.
If the system is functional, do the following:
Examine the Linux system log by logging in to the system as the root user and entering the
following command:
cat /var/log/messages | grep RTAS |more
Record any RTAS messages found in the Linux system log entry. Ignore all other messages in
the Linux system log.
Find the value of word 13 in the Linux system log entry. For detailed instructions on finding
word 13 in a Linux system log entry, refer to the actions under error code B1xx 4699 in this
service guide.
Is the value of word 13 C0xx xxxx?
NO
YES
6. If the system is not functional, go to step 7.
If the system is functional, do the following:
Examine the AIX error log entry. Find the value of word 13. For detailed instructions on finding
word 13 in a AIX error log entry, refer to the actions under error code B1xx 4699 in this
service guide.
Is the value of word 13 C0xx xxxx?
NO
YES
7. There might be additional error codes and information in the service processor error log. The
system must be powered off to examine the contents of the service processor error log.
a. Is the system still powered on?
b. Can the system be powered off?
8. Perform slow boot procedure as described in "Performing Slow Boot" on page 159.
9. Confirm this is the first error code that caused the failure as described in "Confirming Initial
Error Code" on page 159.
10. Did you come to this step from step 9?
NO
YES
164 EserverpSeries 615 Service Guide
Go to step 2 below.
Go to step 4 below.
Go to step 7 below.
Go to "MAP 1541: JTAG Problem Isolation" on page 112.
Go to step 6 below.
Go to step 5 below.
Go to step 7 below.
Go to "MAP 1541: JTAG Problem Isolation" on page 112.
Go to step 7 below.
Go to "MAP 1541: JTAG Problem Isolation" on page 112.
NO Go to step 8 below.
YES Ask the customer if the system can be powered off, then go to 7b.
NO Go to step 10 below.
YES Power off the system, then go to step8.
Go to "Service Processor Error Codes" on page 192 with the error codes you already
have and follow the instructions in the service processor error codes table.
Go to "Service Processor Error Codes" on page 192 with the error codes from 9
above and follow the instructions in the service processor error codes table.