Diagnostics And System Data - Neopost IN-600 Series User Manual

8.4
Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur
during the life of your Mailing System.
The system performs tests automatically to diagnose the problem and generate
corresponding reports.
The System Data gives data about the status of the system and the events or errors that
have occurred.
This type of call should only be performed upon request by Customer Service.
Diagnostics
As Supervisor, you can gain access to all the diagnostic data listed below:
No. Diagnostic
8
1 Ping Server
2 Sensors Status
3 Advanced Feeder
5 Display
6 Keypad
7 USB ports
8 Serial Connection
9 Modem Self Test
10 Ping Tool
11 IP Configuration Checker
220

Diagnostics and System Data

Comments
Sends a message to a server (if connected) to check
the line.
Reports the status ([0] or [1]) of the sensors below:
The screen displays, successively, a black bar with-
out text, then a text.
Displays "Key ok" if the test is correct
Checks the two USB ports (need USB keys).
Checks the serial port.
Checks the Modem.
Checks Lan address.
Checks Lan connection.
• Top doc
• Start print
• Cover
• Carriage
• Top Seal