Radyne DMD2401 LB Installation And Operation Manual page 5

Warranty Policy DMD2401 LB/ST L-Band Satellite Modem and ODU Driver
product or service furnished or to be furnished, as the case may be, which is the subject of claim or
dispute.
Statements made by any person, including representatives of Radyne ComStream Corporation, which are
inconsistent or in conflict with the terms of this warranty, shall not be binding upon Radyne ComStream
Corporation unless reduced to writing and approved by an officer of Radyne ComStream Corporation.
Warranty Repair Return Procedure
Before a warranty repair can be accomplished, a Repair Authorization must be received. It is at this time
that Radyne ComStream Corporation will authorize the product or part to be returned to the Radyne
ComStream Corporation facility or if field repair will be accomplished. The Repair Authorization may be
requested in writing or by calling:
Radyne ComStream Corporation
3138 E. Elwood St.
Phoenix, Arizona 85034 (USA)
ATTN: Customer Support
Phone: (602) 437-9620
Fax: (602) 437-4811
Any product returned to Radyne ComStream Corporation for examination must be sent prepaid via the
means of transportation indicated as acceptable to Radyne ComStream Corporation. Return Authorization
Number must be clearly marked on the shipping label. Returned products or parts should be carefully
packaged in the original container, if possible, and unless otherwise indicated, shipped to the above
address.
Non-Warranty Repair
When a product is returned for any reason, Customer and its shipping agency shall be responsible for all
damage resulting from improper packing and handling, and for loss in transit, not withstanding any defect
or nonconformity in the product. By returning a product, the owner grants Radyne ComStream
Corporation permission to open and disassemble the product as required for evaluation. In all cases,
Radyne ComStream Corporation has sole responsibility for determining the cause and nature of failure,
and Radyne ComStream Corporation's determination with regard thereto shall be final.
iv TM075 – Rev. 1.3