Technical Support - HandEra 330 User Manual

Technical Support

For the most recent technical support information, view
http://www.handera.com. This includes helpful tips for Macintosh
users as well.
If you are still having problems after viewing the HandEra 330 User
Guide files and the web site, technical support is available via e-mail
and telephone.
E-mail: support@handera.com
Telephone: 515.252.7522
Fax: 515.252.7525
Before contacting technical support, please have the following
information available:
♦ The Operating System (OS) version of your handheld
computer. (Tap on the 'System Info' menu item in the
Application Launcher).
♦ The exact text of any error messages displayed on the screen.
♦ Which 3rd-party applications have been installed on your
handheld computer.
♦ What application or action you were performing when the
problem occurred.
♦ If you are having problems with a CompactFlash (CF) or
Secure Digital (SD) card, the manufacturer's name and the size
of the card.
If you are having HotSync problems, please provide this additional
information:
♦ What type of HotSync connection you are attempting -- serial
cradle, modem, USB, or IR.
♦ What computer you are currently using, including the
manufacturer, model, type (desktop or notebook), OS version,
and if it is a stand alone or networked computer.
♦ What other serial devices are connected to the desktop
computer, such as other handheld devices, digital cameras,
mice, and scanners.
7-18 HandEra 330 User Guide