Troubleshooting Data Synchronization Problems; Checking Your Desktop Configuration; Checking The Hotsync Log - HandEra 330 User Manual

Troubleshooting Data Synchronization Problems

If your data does not appear on your handheld computer and in the
Palm Desktop software after a HotSync operation, try the steps in
this section.
Note:
applications other than the Palm Desktop software such as
Microsoft Outlook or Lotus Notes using a third-party
conduit, please consult the documentation that was provided
with that conduit.

Checking your Desktop Configuration

Make sure you selected the user name that matches your
1.
handheld.
Make sure the date on your computer matches the date on your
2.
handheld.

Checking the HotSync Log

Open the HotSync log.
1.
Click the HotSync icon on the taskbar and select View Log from
2.
the menu.
Ensure that all applications are marked OK. If not, continue to
3.
Checking your Conduit Settings on a Windows Computer next.
You cannot perform a HotSync with the log open.
Note:
HandEra 330 User Guide
If you are attempting to synchronize with
7-5