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Honeywell HRHM1041 User Manual

Performance series hqa dvr
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1
Digital Video Recorder
14
Front and Rear Panel Layouts
125
Restoring Default Settings
139
Troubleshooting
Table of Contents
Performance Series HQA

Digital Video Recorder

HRHM1041(X)
HRHH1161(X)
HRHH1081(X)
HRHH1163(X)
HRHH1083(X)
HRHH1166(X)
DVR Models
HRHH2042(X)
HRHH2082(X)
HRHH2086(X)
User Guide
Document 800-19403 – Rev A – 12/2014

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Table of Contents
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  Summary of Contents for Honeywell HRHM1041

  • Page 1: Contents

    Performance Series HQA Digital Video Recorder DVR Models HRHM1041(X) HRHH1161(X) HRHH2042(X) HRHH1081(X) HRHH1163(X) HRHH2082(X) HRHH1083(X) HRHH1166(X) HRHH2086(X) User Guide Document 800-19403 – Rev A – 12/2014...
  • Page 2 Issue Date Revisions 12/2014 New document.

  • Page 3: Cautions And Warnings

    Cautions and Warnings WARNING Use only with the supplied power adapter. The Ethernet connection is not intended to be connected to an exposed (outside plant) network. CAUTION There is a risk of explosion if the battery is replaced by an incorrect type. Dispose of used batteries in accordance with local laws.
  • Page 4 Correct Disposal of this Product (applicable in the European Union and other European countries with separate collection systems). This product should be disposed of, at the end of its useful life, as per applicable local laws, regulations, and procedures. www.honeywell.com/security...

  • Page 5: Safety Instructions

    Safety Instructions Before operating or installing the unit, read and follow all instructions. After installation, retain the safety and operating instructions for future reference HEED WARNINGS - Adhere to all warnings on the unit and in the operating instructions. INSTALLATION •...

  • Page 6: Warranty And Service

    Honeywell will repair or replace, at its sole option, free of charge, any defective products returned prepaid. In the event you have a problem with any Honeywell product, please call Customer Service at 1.800.323.4576 for assistance or to request a Return Merchandise Authorization (RMA) number.

  • Page 7: Table Of Contents

    Contents | 7 Contents Cautions and Warnings ......... . . Regulatory Statements .
  • Page 8 List of Compatible Portable HDDs ........150 www.honeywell.com/security...

  • Page 9: About This Document

    About This Document This document introduces the Honeywell Performance Series HQA Digital Video Recorder (DVR) and provides instructions for installing and operating the DVR. These instructions apply to the following Performance Series HQA models: 4-channel DVRs HRHM1041 720p, 4-ch, 1 TB, HQA Pure DVR, NTSC...

  • Page 10: Overview Of Contents

    Appendix A, Connecting Alarm Input/Outputs, provides guidelines for connecting alarm inputs and outputs. • Appendix B, Installing Hard Drives, lists the manufacturers and models of compatible HDDs, including SATA HDDs and portable HDDs, and provides instructions for installing an additional HDD. www.honeywell.com/security...

  • Page 11: Related Documents

    | 11 Related Documents The following related documents are supplied with the DVR: • Performance Series HQA DVRs Remote User Guide (800-20017) • Performance Series HQA DVRs Quick Installation Guide (800-19404) • Performance Series HQA DVRs Quick Networking Guide (800-19406) To access a PDF version of these documents, visit the Performance Series HQA DVR product page at www.honeywellvideo.com/products/video-systems/recording-devices/index.html.
  • Page 12 12 | Performance Series HQA Digital Video Recorder User Guide www.honeywell.com/security...

  • Page 13: Introduction

    Introduction This chapter includes the following sections: • Front and Rear Panel Layouts, page 14 • Mouse Operation, page 18 • Remote Control Operation, page 19 800-19403 - A - 12/2014...

  • Page 14: Front And Rear Panel Layouts

    Lights red when HDD error has occurred or when HDD capacity below specified threshold. NET indicator Lights red when a network error has occurred or when there is no network connection. POWER indicator Lights blue when the DVR is receiving power. USB 2.0 port Connects USB devices (USB flash drive, mouse). www.honeywell.com/security...

  • Page 15: Channel Dvr Rear Panel

    Introduction | 15 4-channel DVR Rear Panel Name Function Power switch Switch for turning DVR on/off Alarm in/out Terminal block interface for alarm input/output VGA port VGA connector for analog video output Audio in RCA connectors for audio input (microphone) Video in BNC connectors for HD-over-coax/CVBS video input Ground...
  • Page 16 PTZ mode: Call up the assistant function for the PTZ menu. 1, 2, 3, 4 Text mode: Enter the numbers 1, 2, 3, or 4 or the letters A, B, C, D, E, F, G, H, or I. Enter Menu setup: Confirms selection. Go to Default. Go to Menu. www.honeywell.com/security...
  • Page 17 Introduction | 17 8/16-channel DVR Rear Panel * 16-channel DVR shown Name Function Alarm in/out Terminal block interface for alarm input/output Power switch Switch for turning DVR on/off RS232 RS232 interface for configuring IP address or transferring transparent COM data Audio in RCA connectors for audio input (microphone) Video in...

  • Page 18: Mouse Operation

    Click the key corresponding to the letter/number/special character that you want to input in the text box. • To switch between lowercase and uppercase letters, click Shift. • To delete the previous character, click the key. • To insert a space, click the key. Click Enter to close the on-screen keyboard. www.honeywell.com/security...

  • Page 19: Remote Control Operation

    Introduction | 19 Remote Control Operation It is strongly recommended to use a mouse to operate the DVR. However, you can also use the supplied IR remote control.The following table describes basic remote control operations: Button Action Power Turn DVR on/off. Add (Address) Enter number of device that you want to control.
  • Page 20 20 | Performance Series HQA Digital Video Recorder User Guide www.honeywell.com/security...

  • Page 21: Getting Started

    • Power adapter and cable • Screws (×10) • Mouse • Serial ATA (SATA) cable* Not included with HRHM1041(X) If any of the items listed above are missing or damaged, contact your Honeywell dealer immediately. 800-19403 - A - 12/2014...

  • Page 22: Connecting External Devices

    DVR and the voltage between the A and B lines should be less than 5 V. Step 8: Connect the power cable Connect the supplied 12 V DC power adapter to the power input. Use of an uninterruptible power supply (UPS) is strongly recommended. www.honeywell.com/security...

  • Page 23: Typical Dvr Installation

    Getting Started | 23 Typical DVR Installation The following diagram shows a typical DVR installation: 800-19403 - A - 12/2014...

  • Page 24: Starting And Shutting Down The Dvr

    In live view mode, click anywhere on the screen to display the shortcut menu, and then click Main Menu. In the Main Menu window, click Shutdown. In the Shutdown window, click Shutdown or Reboot. Enter the admin password (the default password is 1234), and then click OK. www.honeywell.com/security...

  • Page 25: Setting Up The Dvr With The Startup Wizard

    Getting Started | 25 Setting Up the DVR with the Startup Wizard The Startup Wizard opens by default when you turn on the DVR. Using the wizard, you can: • Configure general settings (device name, number, language, video standard) • Set the date and time •...
  • Page 26 3, and 4 on the on-screen keyboard (1234 is the default admin password), and then click Enter. Click OK to go to the General window. For more information about configuring settings in the General window, see Configuring General System Settings on page 106. www.honeywell.com/security...
  • Page 27 Getting Started | 27 Click Next Step to go to the Encode window. For more information about configuring settings in the Encode window, see Configuring Encoding Settings on page 61. 800-19403 - A - 12/2014...
  • Page 28 28 | Performance Series HQA Digital Video Recorder User Guide Click Next Step to go to the Schedule window. For more information about configuring settings in the Schedule window, see Configuring the Video Recording Schedule on page 48. www.honeywell.com/security...
  • Page 29 Getting Started | 29 Click Next Step to go to the Record window. For more information about configuring settings in the Record window, see Configuring General Record Settings on page 47. 800-19403 - A - 12/2014...
  • Page 30 Click Next Step to go to the Network window. For more information about configuring settings in the Network window, see Configuring TCP/IP and Port Settings on page 68. Click Finished. The message "Startup Finished" appears: Click OK to close the wizard. www.honeywell.com/security...

  • Page 31: Viewing Live Video

    Viewing Live Video This chapter includes the following sections: • About Live View, page 31 • Configuring Live View, page 34 • Controlling PTZ Cameras, page 36 About Live View Live view is the DVR’s default mode. When you start the DVR, live video from the connected cameras is displayed on the screen in a multi-channel layout (the number of channels displayed depends on whether you are using a 4-channel, 8-channel, or 16-channel DVR).

  • Page 32: Camera Status

    USB storage device. To view the captured image, go to Main Menu > Operation > Search and click the File List button. Mute Mute the video sound (if applicable). Click the button to mute sound. Click again to enable sound. Note Mute only works in single-channel view. www.honeywell.com/security...

  • Page 33: Shortcut Menu

    Viewing Live Video | 33 Live View Toolbar If enabled, the live view toolbar appears along the bottom of the live view screen. The toolbar is disabled by default. To enable it, right-click and go to Main Menu > Setting > System >...

  • Page 34: Configuring Live View

    Drag the channel to a new location in the multi-channel grid. For example, to move channel 2 to the top left position occupied by channel 1, click channel 2, drag it to channel 1’s position, then release the mouse button. www.honeywell.com/security...
  • Page 35 Viewing Live Video | 35 Setting the Monitor Picture You can configure different monitor picture settings for up to two time periods per day to accommodate changing lighting conditions. To configure monitor picture settings Right-click anywhere on the screen to display the shortcut menu. Click Color Setting.

  • Page 36: Controlling Ptz Cameras

    Direct camera movement by dragging the mouse. Zoom in and out by rotating the wheel button. Zoom, Focus, Iris Adjust the camera’s zoom, focus, and iris settings: • Decrease zoom (–), increase zoom (+) • Focus near (–), focus far (+) • Iris close (–), iris open (+) www.honeywell.com/security...
  • Page 37 Viewing Live Video | 37 Expanded PTZ Control Panel Name Function Preset, Tour, Pattern Configure/call PTZ functions. Enter number of PTZ function to call. Call auxiliary functions. Enter Menu Enable up-the-coax OSD menu configuration for non-PTZ camera. AutoScan Cause camera to continually pan between two points that you have defined.

  • Page 38: Configuring Ptz Connection Settings

    Select a value between 5 and 8. The default setting is 8. • Stop Bits Select 1, 1.5, or 2. The default setting is 1. • Check Select None, Odd, Even, Mark, or Space. Click Apply, and then click Save to save your settings and exit. www.honeywell.com/security...
  • Page 39 Viewing Live Video | 39 Configuring PTZ Functions You can configure presets, tours, patterns, and borders using the PTZ control panel. Configuring PTZ Presets You can program preset positions for the PTZ camera. For example, you can point the camera at a specific location, such as a doorway, when an alarm event occurs.
  • Page 40 Preset box, and then click Del Preset. • To delete a tour, enter the number of the tour that you want to delete in the Patrol No. box, and then click Del Tour. Note Some protocols do not support the Del Preset function. www.honeywell.com/security...
  • Page 41 Viewing Live Video | 41 Configuring PTZ Patterns You can record a series of PTZ movements as a pattern. When you call the pattern in live view mode, the PTZ camera automatically moves along the path you have defined. To program a pattern On the expanded PTZ control panel, click the Pattern button.
  • Page 42 To program a scan On the expanded PTZ control panel, click the AutoScan button. Use the direction arrows to set the camera’s leftmost limit, then click Left. Use the direction arrows to set the camera rightmost limit, then click Right. www.honeywell.com/security...
  • Page 43 Viewing Live Video | 43 Calling Presets, Tours, and Patterns To call a preset On the expanded PTZ control panel, in the No. box, enter the number of the preset that you want to call, and then click the Preset button. Click the Preset button again to stop calling the preset.
  • Page 44 44 | Performance Series HQA Digital Video Recorder User Guide www.honeywell.com/security...

  • Page 45: Recording Video

    Recording Video This chapter contains the following sections: • Manual Record Settings, page 46 • Automatic Record Settings, page 47 800-19403 - A - 12/2014...

  • Page 46: Manual Record Settings

    DVR is recording. Click the Realtime Backup button again to stop recording. The video clip is saved automatically to the connected USB storage device. The file name uses the following format: [DVR name]_[channel]_[video stream]_[recording start time]_[recording end time]).dav. www.honeywell.com/security...

  • Page 47: Automatic Record Settings

    Recording Video | 47 Automatic Record Settings The DVR supports independent real-time recording of each channel, even while searching and playing recorded video. Configuring General Record Settings To configure general record settings Go to Main Menu > Setting > Storage > Record. On the Record page, select the record types (Schedule, Manual, Stop) that you want to enable on each channel for both the main stream and secondary stream.

  • Page 48: Configuring The Video Recording Schedule

    Copy, and then click Save. Click Apply to save your settings. To copy the record schedule settings to additional channels, click Copy, select the channels that you want to copy the settings to, and then click OK. www.honeywell.com/security...
  • Page 49 Recording Video | 49 Configuring the Snapshot Recording Schedule Follow these steps to configure the snapshot recording function. When enabled, the DVR can take snapshots when a motion detection, video loss, video tampering, or alarm event occurs. Chapter 8, Configuring Event Settings for detailed instructions.
  • Page 50 The DVR assigns event-activated snapshots a higher priority than schedule-activated snapshots. If you have enabled both of these types of snapshots, then the system activates an activation snapshot when an alarm occurs. If there is no alarm, then the DVR takes snapshots according to the schedule setup. www.honeywell.com/security...

  • Page 51: Playing Back Video

    Playing Back Video This chapter includes the following sections: • Playing Back Video, page 52 • Playing Back Snapshots, page 54 • Backing Up Video and Snapshots, page 55 800-19403 - A - 12/2014...

  • Page 52: Playing Back Video

    To jump forward or backward in the video, click the time bar at the desired time. To zoom in or out on the time bar, click one of the options in the lower right corner of the screen: 24 h, 12 h, 1 h, or 30 min. www.honeywell.com/security...

  • Page 53: Smart Search

    Playing Back Video | 53 Smart Search To quickly locate activity using Smart Search During video playback, click the Smart Search button. A grid is superimposed over the playback window. Drag the mouse over the area that you want to search for activity. Click the Smart Search button again.

  • Page 54: Playing Back Snapshots

    To go to the next snapshot, click the Next Frame button. To go to the previous snapshot, click the Prev Frame button. Note The green time bar in the snapshot playback interface only shows approximately when snapshots were taken. Click File List to do an accurate search. www.honeywell.com/security...

  • Page 55: Backing Up Video And Snapshots

    Playing Back Video | 55 Backing Up Video and Snapshots To back up from inside the playback interface Insert a USB storage device (such as a USB flash drive) into one of the USB ports on the DVR. Search for the recorded video or snapshot file(s) that you want to back up (see Playing Back Video on page 52 and...
  • Page 56 56 | Performance Series HQA Digital Video Recorder User Guide In the Backup window, click Backup. The Browse window of the USB storage device opens. Click Start to back up the file(s). If the backup is successful, the message "Backup finished" appears. www.honeywell.com/security...
  • Page 57 Playing Back Video | 57 To back up from outside of the playback interface Insert a USB storage device (such as a USB flash drive) into one of the USB ports on the DVR. The Find USB device dialog box opens. In the Find USB device dialog box, click File Backup.
  • Page 58 Refine the Start Time and End Time to find the desired files for backup. Select the check box(es) of the file(s) that you want to back up, and then click Backup. The Browse window of the USB storage device opens. Click OK to back up the file(s). www.honeywell.com/security...

  • Page 59: Configuring Camera Settings

    Configuring Camera Settings This chapter contains the following sections: • Configuring Image Settings, page 60 • Configuring Encoding Settings, page 61 • Configuring Snapshot Settings, page 62 • Configuring Privacy Mask Settings, page 63 • Configuring the Text Overlay, page 64 •...

  • Page 60: Configuring Image Settings

    Select a value between 0 and 100. The default setting is 50. • Contrast Select a value between 0 and 100. The default setting is 50. • Sharpness Select a value between 0 and 15. The default setting is 1. Click Apply to save your settings. www.honeywell.com/security...

  • Page 61: Configuring Encoding Settings

    Configuring Camera Settings | 61 Configuring Encoding Settings To configure a camera’s video and audio encoding settings Go to Main Menu > Setting > Camera > Encode. On the Encode tab, in the Channel box, select the camera that you want to configure. Configure the following settings for the primary stream and secondary stream: •...

  • Page 62: Configuring Snapshot Settings

    Click Save to save your settings. Configuring Snapshot Settings To configure a camera’s snapshot settings Go to Main Menu > Setting > Camera > Encode > Snapshot. In the Channel box, select the camera that you want to configure. www.honeywell.com/security...

  • Page 63: Configuring Privacy Mask Settings

    Configuring Camera Settings | 63 Configuring Privacy Mask Settings To configure a privacy mask Go to Main Menu > Setting > Camera > Encode > Overlay. In the Channel box, select the camera that you want to configure. Next to Cover-Area, select one of the following options: •...

  • Page 64: Configuring The Text Overlay

    To copy the settings to one or more additional cameras, follow these steps: Click Copy. Click the specific camera(s) that you want to copy the settings to, or click All to select all the cameras, and then click OK. www.honeywell.com/security...

  • Page 65: Changing A Camera Name

    Configuring Camera Settings | 65 Changing a Camera Name By default, the cameras are named "CAM 1", "CAM 2," "CAM 3," and so on. You can assign each camera a descriptive name specific to your application (for example, "Front Entrance"). To rename a camera Go to Main Menu >...

  • Page 66: Changing A Channel Type

    To change a channel type to UTP Go to Main Menu > Setting > Camera > Channel Type. Select the UTP check box of the channel(s) that you want to change to UTP. Click Apply, and then click Save to save your settings. www.honeywell.com/security...

  • Page 67: Configuring Network Settings

    Configuring Network Settings This chapter contains the following sections: • Configuring TCP/IP and Port Settings, page 68 • Configuring Wireless Connection Settings, page 70 • Configuring Advanced Network Settings, page 72 • Configuring Alarm Center Settings, page 81 800-19403 - A - 12/2014...

  • Page 68: Configuring Tcp/Ip And Port Settings

    If you want, enter Preferred DNS and Alternate DNS addresses. To enable faster downloading over the local area network (LAN), select the LAN Download check box. Click Apply to save your settings. If you want to exit the Setting menu, click Save. www.honeywell.com/security...
  • Page 69 Configuring Network Settings | 69 To configure port settings Go to Main Menu > Setting > Network > Connection. On the Connection page, you can configure the following settings: • Max Connection Select a value between 0 and 20. The default setting is 20. •...

  • Page 70: Configuring Wireless Connection Settings

    If a Wi-Fi connection is successfully established, the Wi-Fi hotspot name and connection details are displayed in the WIFI Working Information area. Click Apply to save your settings. If you want to exit the Setting menu, click OK. Note The system does not support WPA and WPA 2 verification types. www.honeywell.com/security...
  • Page 71 Configuring Network Settings | 71 To configure 3G wireless connections Go to Main Menu > Setting > Network > 3G Setting. On the 3G Setting page, you can configure the following settings: • Network Device Select the wireless network adapter name. Name •...

  • Page 72: Configuring Advanced Network Settings

    Internet service provider for PPPoE access. Click Apply, and then click OK. Restart the DVR for the new network connection settings to take effect. The DVR’s new IP address appears on the PPPOE page. Use this address when accessing the DVR remotely. www.honeywell.com/security...

  • Page 73: Configuring Ddns Settings

    Private DDNS. In that case, enter the server IP address of your DDNS service provider. • Domain Mode If DDNS Type is set to Honeywell DDNS, click Default Domain to use the default domain name or click Custom Domain Name to create your own domain name.
  • Page 74 IP Start box and the ending address in the IP End box, and then click Add IP Section. Both IPv4 and IPv6 address are supported. After you have finished adding IP addresses to the list, click Apply to save your settings. www.honeywell.com/security...

  • Page 75: Configuring Email Settings

    Configuring Network Settings | 75 Configuring Email Settings To configure email notifications Go to Main Menu > Setting > Network > Email. On the Email page, select the Enable check box to enable email notifications for alarm events. Configure the following settings: •...

  • Page 76: Configuring Ftp Settings

    • Time Periods You can configure up to two time periods for uploading images. For each period, select either Alarm, Motion, or Regular images. Click Apply to save your settings. To test the FTP connection, click Test. www.honeywell.com/security...

  • Page 77: Configuring Upnp Settings

    Configuring Network Settings | 77 Configuring UPnP Settings The Universal Plug and Play (UPnP) protocol is used to map the relationship between the LAN and the WAN. To configure UPnP settings Go to Main Menu > Setting > Network > UPNP. On the UPNP page, configure the following settings: •...

  • Page 78: Configuring Snmp Settings

    The default setting is private. • Trap Access Enter the IP address of the computer running SNMP software. • Trap Port The default setting is 162. Click Apply to save your settings. If you want to exit the Setting menu, click Save. www.honeywell.com/security...

  • Page 79: Configuring Multicast Settings

    Configuring Network Settings | 79 Configuring Multicast Settings Multicast allows for simultaneous real-time monitoring of live video from the DVR at multiple remote locations over the network. To configure multicast settings Go to Main Menu > Setting > Network > Multicast. On the Multicast page, select the Enable check box to enable multicast.
  • Page 80 Open the proxy server software, enter the global setup, and add the device. The device ID should be the same as the ID shown on the Auto Register page. Restart the proxy server. If the proxy server displays Y, then the registration was successful. www.honeywell.com/security...

  • Page 81: Configuring Alarm Center Settings

    Configuring Network Settings | 81 Configuring Alarm Center Settings To configure the alarm center Go to Main Menu > Setting > Network > Alarm Center. On the Alarm Center page, select the Enable check box to enable the alarm center function.
  • Page 82 82 | Performance Series HQA Digital Video Recorder User Guide www.honeywell.com/security...

  • Page 83: Configuring Event Settings

    Configuring Event Settings This chapter contains the following sections: • Configuring Motion Detection Settings, page 84 • Configuring Video Loss Settings, page 88 • Configuring Video Masking (Tampering) Settings, page 89 • Configuring System Event Settings, page 90 • Configuring Alarm Input Settings, page 92 •...

  • Page 84: Configuring Motion Detection Settings

    Select the Enable check box to enable motion detection for the selected channel. Next to Region, click Select to define the motion detection region. A grid appears over the live view screen and the following dialog box appears: Set the Sensitivity level (0–100) and Threshold level (0–100) for Region1. www.honeywell.com/security...
  • Page 85 Configuring Event Settings | 85 Sensitivity refers to the amount of change (as a percentage) in the image pixels between frames. Moving the Sensitivity slider to the left decreases the sensitivity of the motion detection and therefore more movement is required to trigger an event notification. Threshold is the amount of motion required to trigger an event notification.
  • Page 86 Select the check box next to each configured period to enable it. To copy the settings to additional days, select the appropriate check box(es) under Copy. Click Save to return to the previous window. After you have finished setting up the motion detection periods, click OK. www.honeywell.com/security...
  • Page 87 Configuring Event Settings | 87 To set up motion detection event actions Go to Main Menu > Setting > Event > Detect > Motion Detect. On the Motion Detect tab, select the actions that you want the system to initiate when a motion detection event occurs: •...

  • Page 88: Configuring Video Loss Settings

    To set up motion detection event actions on page 87. Click Apply to save your settings. To copy the settings to additional channels, click Copy, select the channels that you want to copy the settings to, and then click OK. www.honeywell.com/security...

  • Page 89: Configuring Video Masking (Tampering) Settings

    Configuring Event Settings | 89 Configuring Video Masking (Tampering) Settings To configure video tampering settings Go to Main Menu > Setting > Event > Detect > Video Masking. On the Video Masking tab, in the Channel box, select the channel (camera) that you want to configure video tampering detection settings for.

  • Page 90: Configuring System Event Settings

    (including to an alarm center and/or web client). • Send Email Select the check box to enable the system to send an email notification. • Buzzer Select the check box to activate a buzzer noise at the DVR. Click Apply to save your settings. www.honeywell.com/security...
  • Page 91 Configuring Event Settings | 91 Configuring Network Event Settings To configure network event settings Go to Main Menu > Setting > Event > Abnormality > Network. On the Network tab, in the Event Type box, select the event type that you want to configure settings for: Net Disconnection, IP Conflicted, MAC Conflicted.

  • Page 92: Configuring Alarm Input Settings

    Select the Enable check box to enable alarm detection of the selected alarm input. In the Device Type box, select the alarm input type: Normal Close or Normal Open. If you want, in the Alarm Name box, rename the alarm input. www.honeywell.com/security...
  • Page 93 Configuring Event Settings | 93 To set up alarm input detection periods On the Local Alarm tab, next to Period, click Set. The Set window opens. By default, when alarm detection is enabled, it is active all the time. To modify the periods when alarm detection is active, on each day’s timeline, click the half-hour blocks when you want alarm detection for the selected alarm input to be disabled.
  • Page 94 A network alarm is an alarm signal originating from the TCP/IP network connection. You can use NET SDK protocol to activate the network alarm. To configure network alarm inputs, follow the same steps as for configuring local alarm inputs. www.honeywell.com/security...

  • Page 95: Configuring Alarm Outputs

    Configuring Event Settings | 95 Configuring Alarm Outputs To configure alarm outputs Go to Main Menu > Setting > Event > Alarm Output. On the Alarm Output page, set the alarm type for each alarm output: • Schedule Select the alarm output(s) that you want to apply the recording schedule settings to.
  • Page 96 96 | Performance Series HQA Digital Video Recorder User Guide www.honeywell.com/security...

  • Page 97: Configuring Storage Settings

    Configuring Storage Settings This chapter contains the following sections: • Configuring the Recording Schedule, page 98 • Configuring HDD Settings, page 100 • Configuring Record Settings, page 101 • Configuring HDD Diagnostic Settings, page 102 800-19403 - A - 12/2014...

  • Page 98: Configuring The Recording Schedule

    • MD The motion detection recording schedule is indicated by a yellow bar. • Alarm The alarm recording schedule is indicated by a red bar. • MD&Alarm The motion detection and alarm schedule is indicated by a blue bar. www.honeywell.com/security...
  • Page 99 Configuring Storage Settings | 99 At the left of the scheduling table, select the day(s) of the week that you want to configure a recording schedule for. To configure the same recording schedule for all of the days at the same time, select All. Click or drag the mouse in the scheduling table to set the recording period.

  • Page 100: Configuring Hdd Settings

    The HDD is configured as read-write by default. To change the HDD type to read-only, in the Type column, select Read-only HDD. The DVR restarts to apply the new setting. To erase all the data from the HDD, click Format. The message "Confirm format on the selected device?" Click OK to continue. www.honeywell.com/security...

  • Page 101: Configuring Record Settings

    Configuring Storage Settings | 101 Configuring Record Settings To configure record settings Go to Main Menu > Setting > Storage > Record. On the Record page, select the record types (Schedule, Manual, Stop) that you want to enable on each channel for both the main stream and secondary stream. Under Snapshot, enable or disable snapshot recording on each channel.

  • Page 102: Configuring Hdd Diagnostic Settings

    On the Manual Detect tab, in the Type box, select the diagnostic test that you want to run: Quick Detect or Full Detect. In the HDD box, select the check box of the HDD that you want to test. Click Start Detect to start the diagnostic test. www.honeywell.com/security...
  • Page 103 Configuring Storage Settings | 103 To view and/or back up the diagnostic test results Click the Detect Report tab, select the report that you want to view, and then click the View button. The Details window opens. In the Details window, on the Detect Results tab, you can view a graphical depiction of the HDD’s overall health.
  • Page 104 104 | Performance Series HQA Digital Video Recorder User Guide www.honeywell.com/security...

  • Page 105: Configuring System Settings

    Configuring System Settings This chapter contains the following sections: • Configuring General System Settings, page 106 • Configuring Display Settings, page 111 • Configuring RS232 Settings, page 114 • Configuring Pan/Tilt/Zoom Settings, page 115 • Configuring Card Overlay Settings, page 115 •...

  • Page 106: Configuring General System Settings

    The default setting is 60 min. • Realtime Play Set the length of time to play back video using the realtime playback function in live view mode. Specify a time between 5 and 60 minutes. The default setting is 5 min. www.honeywell.com/security...
  • Page 107 Configuring System Settings | 107 • Auto Logout Set the length of time the DVR waits before logging out an inactive user. Specify a time between 0 and 60 minutes. The default setting is 10 min. • Navigation Select the check box to display the live view toolbar on the live view screen.
  • Page 108 To change the frequency with which the system time synchronizes with the NTP server, enter a new time in the Update Period box. The default setting is 60 min. Click Manual Update to manually synchronize your system time with the NTP server. Click Apply to save your settings. www.honeywell.com/security...

  • Page 109: Configuring Holiday Settings

    Configuring System Settings | 109 Configuring Holiday Settings To configure holiday settings Go to Main Menu > Setting > System > General > Holiday Setup. On the Holiday Setup tab, click Add New Holidays. The Add New Holiday window appears. In the Holiday Name box, enter the name of the holiday that you want to add.
  • Page 110 If you want to add more holidays, select the Add More check box. Click Add to add the holiday. After you have added the new holidays, on the Holiday Setup tab, set the Status of each holiday. Select Open to enable the holiday or select Stop to disable it. www.honeywell.com/security...

  • Page 111: Configuring Display Settings

    Configuring System Settings | 111 Configuring Display Settings Configuring Display Settings To configure the display settings Go to Main Menu > Setting > System > Display > Display. On the Display tab, configure the following settings: • Transparency Set the transparency of the graphical user interface (GUI) to a value between 0 and 100, with 0 being totally opaque and 100 being totally transparent.
  • Page 112 On some DVR models you can change the Motion Tour Type and Alarm Tour Type from View 1 (single-channel view) to View 4 (four-channel view). Click Apply to save your settings. www.honeywell.com/security...
  • Page 113 Configuring System Settings | 113 Configuring Zero-Channel Settings The zero channel function lets you view several video sources on one channel in a web browser, saving bandwidth and improving upload speeds. To configure zero channel encoding Go to Main Menu > Setting > System > Display > Zero-Ch Encode. On the Zero-Ch Encode tab, configure the following settings: •...

  • Page 114: Configuring Rs232 Settings

    Select a value between 5 and 8. The default setting is 8. • Stop Bits Select 1, 1.5, or 2. The default setting is 1. • Check Select None, Odd, Even, Mark, or Space. The default setting is None. Click Apply to save your settings. www.honeywell.com/security...

  • Page 115: Configuring Pan/Tilt/Zoom Settings

    Configuring System Settings | 115 Configuring Pan/Tilt/Zoom Settings Configuring PTZ Connection Settings on page 38. Configuring Card Overlay Settings The card overlay settings allow the DVR to communicate with automated teller machines (ATMs) and point of sale (POS) machines in a retail environment. Configuring COM Settings To configure the COM settings Go to Main Menu >...
  • Page 116 Configure up to 6 Frame IDs to ensure valid and legal information. Enter the StartPosition, Length, and Key. Click Data to enter Start Position, Length, and Title information for up to four fields, and then click Save. Click Apply, and then click Save to save the settings. www.honeywell.com/security...
  • Page 117 Configuring System Settings | 117 To configure the network settings without the ATM/POS protocol Go to Main Menu > Setting > System > Card Overlay > Net. On the Net tab, configure the following settings: • Protocol Select POS. • Overlay Channel Select a camera.

  • Page 118: Configuring Account Settings

    The admin user account has permission to perform all the operation and configuration functions of the DVR. The default user account only has permission to monitor live video. To add a user account Go to Main Menu > Setting > System > Account > User. www.honeywell.com/security...
  • Page 119 Configuring System Settings | 119 On the User tab, click Add User. The Add User page opens. On the Add User page, configure the following settings: • User Name Enter a user name for the account. • Reusable Select the check box to allow multiple clients to access to the DVR using the same user name.
  • Page 120 Modify Group page opens. On the Modify Group page, you can change any of the following settings: • Group • Group Name • Memo • Authority (System, Playback, Monitor) When you have finished making changes, click Save to save your settings. www.honeywell.com/security...

  • Page 121: Configuring Automatic Maintenance Settings

    Configuring System Settings | 121 To delete a user group Go to Main Menu > Setting > System > Account > Group. On the Group tab, click the Delete icon of the user group that you want to delete. The message "Are you sure that you want to remove this?" appears. Click OK to delete the group.
  • Page 122 Go to Main Menu > Setting > System > Auto Maintain. Under Auto-Delete Old Files, select Never or Customized. If Customized is selected, in the Day(s) Ago box, enter the amount of time to elapse before the files are automatically deleted. Click Apply to save your settings. www.honeywell.com/security...

  • Page 123: Exporting And Importing System Configurations

    Configuring System Settings | 123 Exporting and Importing System Configurations You can export and/or import DVR system configurations if you are installing several DVRs requiring the same setup. To export a system configuration Go to Main Menu > Setting > System > Config Backup. Insert a USB storage device (such as a USB flash drive) into one of the USB ports on the DVR.
  • Page 124 In the Find USB device dialog box, click Config Backup. On the Config Backup page, click Refresh. The page populates with the details of the storage device. Click Format. The message "Confirm format on the selected device?" appears. Click OK to format the storage device. www.honeywell.com/security...

  • Page 125: Restoring Default Settings

    Configuring System Settings | 125 Restoring Default Settings You can restore camera, network, event, storage, and system default settings. Note Restoring the default settings with cause all changes to the system menu color, language, time display mode, video format, IP address, and user accounts to be lost.

  • Page 126: Upgrading The Dvr

    USB ports on the DVR. The Find USB device dialog box opens. In the Find USB device dialog box, click System Upgrade. On the Upgrade page, click Start. The System Upgrade window opens. Select the firmware file from the file list, and then click Start. www.honeywell.com/security...

  • Page 127: Viewing Information

    Viewing Information This chapter contains the following sections: • Viewing System Information, page 128 • Viewing Event Information, page 131 • Viewing Network Information, page 132 • Viewing Log Information, page 136 800-19403 - A - 12/2014...

  • Page 128: Viewing System Information

    Indicates the HDD type (for example, Read/Write). Total Space Indicates the total capacity of the HDD. Free Space Indicates the amount of free space remaining on the HDD. Status Indicates the operating status of the HDD. S.M.A.R.T. Indicates S.M.A.R.T (Self-Monitoring, Analysis, and Reporting Technology) status. www.honeywell.com/security...
  • Page 129 Viewing Information | 129 In the list of HDDs, double-click an HDD to view more details. Right-click to return to the previous screen. Viewing Recording Information To view recording information • Go to Main Menu > Info > System > Record Info. On the Record Info page, you can view the start and end times for recorded video.
  • Page 130 Go to Main Menu > Info > System > Version. On the Version page, you can view the DVR model type, number of channels, number of alarm inputs and outputs, system version number, build date, web, and serial number. www.honeywell.com/security...

  • Page 131: Viewing Event Information

    Viewing Information | 131 Viewing Event Information To view event information • Go to Main Menu > Info > Event. On the Event page, you can view event information at the device level and at the channel level. Click Refresh to view the most up-to-date information. 800-19403 - A - 12/2014...

  • Page 132: Viewing Network Information

    To view online users • Go to Main Menu > Info > Network > Online Users. Note Every five seconds, the DVR system detects newly added or dropped users, and updates the list of online users. www.honeywell.com/security...
  • Page 133 Viewing Information | 133 To block an online user Go to Main Menu > Info > Network > Online Users. Click the Block for icon in the user list, and then, in the Block for box at the bottom of the screen, enter the time in seconds that you want to block the user for.
  • Page 134 Go to Main Menu > Info > Network > Load. On the Load page, you can view the network adapter name, MAC address, status (Succeed or Failed), device IP address, network type, the maximum transmission unit (MTU), send speed, and receive speed. www.honeywell.com/security...
  • Page 135 Viewing Information | 135 Viewing Network Test Information To test the network Go to Main Menu > Info > Network > Test. On the Test page, under Network Test, enter a valid IPv4 address or domain name in the Destination Address box, and then click Test. The test result displays the average delay and packet loss rate.

  • Page 136: Viewing Log Information

    In the Start Time and End Time boxes, enter the time period to search, and then click Search. The search results are displayed in an ordered list. The DVR can save up to 1024 log files. To view more details about a log entry, click Details. www.honeywell.com/security...
  • Page 137 Viewing Information | 137 To back up log information to an external USB storage device Insert a USB storage device (such as a USB flash drive) into one of the USB ports on the DVR. The Find USB device dialog box opens. In the Find USB device dialog box, click Log Backup.
  • Page 138 138 | Performance Series HQA Digital Video Recorder User Guide www.honeywell.com/security...

  • Page 139: Troubleshooting

    The following section describes possible problems and solutions. Refer to these troubleshooting steps before calling Technical Support. If you still require assistance, call Honeywell Technical Support at 1-800-323-4576 (North America only) or send an e-mail to https://www.honeywellsystems.com/ss/techsupp/index.html. International contact information is listed on the back cover.
  • Page 140 • Make sure that the DVR is configured correctly for PTZ operation. The protocol and address settings of the DVR must match the protocol and address settings of the PTZ camera. See Configuring PTZ Connection Settings on page 38. www.honeywell.com/security...
  • Page 141 Troubleshooting | 141 Problem: Motion detection does not work. • Increase the motion detection sensitivity. It may be set too low. Configuring Motion Detection Settings on page 84. • Make sure that the motion detection schedule is configured correctly. Configuring Motion Detection Settings on page 84.
  • Page 142 142 | Performance Series HQA Digital Video Recorder User Guide www.honeywell.com/security...

  • Page 143: Appendix A Connecting Alarm Input/Outputs

    Connecting Alarm Input/Outputs This appendix contains the following sections: • Before Connecting Alarm Inputs and Outputs, page 143 • Alarm Input and Output Rear Panel Connections, page 143 • Guidelines for Connecting Alarm Input Ports, page 144 • Guidelines for Connecting Alarm Output Ports, page 144 Before Connecting Alarm Inputs and Outputs •...
  • Page 144 1500 V (10 × 160 us) Length of open time 3 ms maximum Length of closed time 3 ms maximum Longevity Mechanical 50 ×106 times (3 Hz) Electrical 200 × 1030 times (0.5 Hz) Temperature –40°F to 158°F (–40°C to 70°C) www.honeywell.com/security...

  • Page 145: Appendix B Installing Hard Drives

    Installing Hard Drives The appendix contains the following sections: • Installing a Hard Drive, page 146 • List of Compatible SATA HDDs, page 147 • List of Compatible Portable HDDs, page 150 800-19403 - A - 12/2014...

  • Page 146: Installing A Hard Drive

    HDD mounting screws. Attach the HDD to housing with the four screws removed in step 4. Replace the DVR top cover on the DVR housing and secure it with the four screws removed in step 2. www.honeywell.com/security...

  • Page 147: List Of Compatible Sata Hdds

    Installing Hard Drives | 147 List of Compatible SATA HDDs Note Upgrade the DVR firmware to the latest version to ensure the accuracy of the table below. Manufacturer Series Model Capacity Seagate Seagate SV35.1 ST3250824SV 250 GB Seagate Seagate SV35.1 ST3500641SV 500 GB Seagate...
  • Page 148 500 GB Western Digital Cariar SE16 WD4000KS 400 GB Western Digital Cariar SE16 WD3200KS 320 GB Western Digital Cariar SE16 WD2500KS 250 GB Western Digital WD Caviar SE16 WD2500YS-01SHB0 250 GB Western Digital WD Caviar RE16 WD3200YS-01PGB0 320 GB www.honeywell.com/security...
  • Page 149 Installing Hard Drives | 149 Manufacturer Series Model Capacity Western Digital WD Caviar RE2 WD5000YS-01MPB0 500 GB Western Digital WD AV–AVJS WD2500AVJS-63WDA0 250 GB Western Digital WD AV–AVJS WD3200AVJS-63WDA0 320 GB Western Digital WD AV–AVJS WD5000AVJS-63YJA0 500 GB Western Digital WDAV-GP–AVCS WD5000AVCS-63H1B1 500 GB...

  • Page 150: List Of Compatible Portable Hdds

    Netac Netac 80 GB Iomega Iomega RPHD-CG" RNAJ50U287 250 GB WD Elements WCAVY1205901 1.5 TB Newsmy Liangjian 320 GB WD Elements WDBAAR5000ABK-00 500 GB WD Elements WDBAAU0015HBK-00 1.5 TB Seagate FreeAgent Go (ST905003F) 500 GB Aigo H8169 500 GB www.honeywell.com/security...
  • Page 152 Document 800-19403 – Rev A – 12/2014 © 2014 Honeywell International Inc. All rights reserved. No part of this publication may be reproduced by any means without written permission from Honeywell. The information in this publication is believed to be accurate in all respects. However, Honeywell cannot assume responsibility for any consequences resulting from the use thereof.

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