Record Power Guarantee - Record Power TS315 Original Instruction Manual

Record Power Guarantee

1. INTRODUCTION
1.1 We supply machinery through a network of dealers and authorised
distributors and you should be aware that your contract of sale is with the
retailer from whom you purchased this product.
1.2 If you are not satisfied with this product you should in the first instance
approach the retailer from whom you purchased it.
1.3 Customers have statutory rights to protect them and information on
this can be found at the Citizens Advice Bureau or on such web-sites as that
operated by the DTI (http://www.dti.gov.uk)
1.4 Returning your guarantee card will speed up the claims procedure
and can be very helpful as a proof of purchase should the initial receipt be
mislaid or damaged. We recommend that this is returned as close to your
original purchase date as possible.
1.5 Correct installation, set-up, adjustment and routine maintenance of
the machine are the responsibility of the end-user and problems arising
from incorrect set-up, adjustment or maintenance are not covered by the
terms of this guarantee. However support is available in the first instance
from the retailer who supplied you and free technical support is available
from Record Power on 0870 7701777 during office hours and from an
extensive knowledge base on our website www.recordpower.co.uk. We
also recommend that those users who have not had suitable training in
the safe use of machinery should seek such training locally before using or
attempting to set up and adjust any machinery (please contact your retailer
for recommendations in your local area).
2. GUARANTEE
2.1 In addition to the above Record Power guarantees that for a period of
5 years from the date of purchase the components of this product will be
free from defects caused by faulty construction or manufacture.
2.2 During this period Record Power will repair or replace free of charge
any parts which are proved to be faulty in accordance with paragraph 2.1
above provided that:
2.2.1 You follow the claims procedure set out below;
2.2.2 We are given a reasonable opportunity after receiving notice of the
claim to examine the product.
2.2.3 If asked to do so by us, you return the product to Record Power's
premises or other approved premises such as those of the supplying dealer,
for the examination to take place.
2.2.4 The fault in question is not caused by continuous industrial use,
accidental damage, fair wear and tear, wilful damage, negligence on your
part, incorrect electrical connection, unapproved modification, abnormal
working conditions, failure to follow our instructions, misuse, or alteration
or repair of the product without our approval.
2.2.5 This product has been purchased by you and not used for hire
purposes;
2.2.6 This Guarantee extends to the cost of carriage incurred by you
returning the product to Record Power as long as it is demonstrated that
the defect falls within the terms of this Guarantee and you follow the claims
procedure as outlined below;
3. CLAIMS PROCEDURE
3.1 In the first instance please contact the retailer who supplied the
product to you. In our experience many initial problems with machines that
are thought to be due to faulty parts are actually solved by correct setting
up or adjustment of the machines. A good dealer should be able to resolve
the majority of these issues much more quickly than processing a claim
under the guarantee.
3.2 If the dealer who supplied the product to you has been unable
to satisfy your query, any claim made under this Guarantee should be
made directly to Record Power at the address set out at the foot of this
Guarantee. The claim itself should be made in a letter setting out the date
and place of purchase, and giving a brief explanation of the problem which
has led to the claim. This letter should then be sent with proof of the
purchase date (preferably a receipt) to Record Power. If you include a phone
number or email address this will help to speed up your claim.
3.3 PLEASE NOTE that it is essential that the letter of claim reaches the
address below on the last day of this Guarantee at the latest. Late claims
will not be considered.
3.4 We will contact you once we have received your initial written claim.
If it is necessary to return the item, in most cases but subject always
to clause 2.2.5, we will arrange for collection or will provide freepost
information to enable return depending on the weight and size of the
product concerned. If the product is to be returned to us, we will agree with
you in advance a Returns Number, to speed tracking of the claim and ensure
the most appropriate method of return to you is used.
4. NOTICE
This Guarantee applies to all goods purchased from an authorised retailer
of Record Power within the United Kingdom of Great Britain and Northern
Ireland. This Guarantee does not confer any rights other than those
expressly set out above and does not cover any claims for consequential
loss or damage. This Guarantee is offered as an extra benefit and does not
affect your statutory rights as a consumer. Additional written copies of this
Guarantee can be obtained by writing to the address below. Please include
a stamped and self addressed envelope for each copy of the Guarantee
requested.
Record Power Ltd.
Unit B, Adelphi Way
Ireland Industrial Estate
Staveley, Chesterfield
S43 3LS