Record Power Guarantee - Record Power BS12 Original Instruction Manual

3. Record Power Guarantee

1. Introduction
1.1 We supply machinery through a network of dealers and
authorised distributors and you should be aware that your contract
of sale is with the retailer from whom you purchased this product.
1.2 If you are not satisfied with this product you should in the first
instance approach the retailer from whom you purchased it.
1.3 Customers have statutory rights to protect them and
information on this can be found at the Citizens Advice Bureau or
on such web-sites as that operated by the DTI
(http://www.dti.gov.uk)
1.4 Returning your guarantee card will speed up the claims
procedure and can be very helpful as a proof of purchase should
the initial receipt be mislaid or damaged. We recommend that this
is returned as close to your original purchase date as possible.
1.5 Correct installation, set-up, adjustment and routine
maintenance of the machine are the responsibility of the end-
user and problems arising from incorrect set-up, adjustment or
maintenance are not covered by the terms of this guarantee.
However support is available in the first instance from the retailer
who supplied you and free technical support is available from
Record Power on 01246 561 520 during office hours and from
an extensive knowledge base on our website www.recordpower.
co.uk. We also recommend that those users who have not had
suitable training in the safe use of machinery should seek such
training locally before using or attempting to set up and adjust any
machinery (please contact your retailer for recommendations in
your local area).
2. Guarantee
2.1 In addition to the above Record Power guarantees that for a
period of 5 years from the date of purchase the components of this
product will be free from defects caused by faulty construction or
manufacture.
2.2 During this period Record Power will repair or replace free of
charge any parts which are proved to be faulty in accordance with
paragraph 2.1 above provided that:
2.2.1 You follow the claims procedure set out below;
2.2.2 We are given a reasonable opportunity after receiving notice
of the claim to examine the product.
2.2.3 If asked to do so by us, you return the product to Record
Power's premises or other approved premises such as those of the
supplying dealer, for the examination to take place.
2.2.4 The fault in question is not caused by continuous industrial
use, accidental damage, fair wear and tear, wilful damage,
negligence on your part, incorrect electrical connection, unapproved
modification, abnormal working conditions, failure to follow our
instructions, misuse, or alteration or repair of the product without
our approval.
2.2.5 This product has been purchased by you and not used for
hire purposes;
2.2.6 This Guarantee extends to the cost of carriage incurred
by you returning the product to Record Power as long as it
is demonstrated that the defect falls within the terms of this
Guarantee and you follow the claims procedure as outlined.
Tel: 01246 561 520 | www.recordpower.co.uk
3. Claims Procedure
3.1 In the first instance please contact the retailer who supplied
the product to you. In our experience many initial problems with
machines that are thought to be due to faulty parts are actually
solved by correct setting up or adjustment of the machines. A good
dealer should be able to resolve the majority of these issues much
more quickly than processing a claim under the guarantee.
3.2 If the dealer who supplied the product to you has been unable
to satisfy your query, any claim made under this Guarantee should
be made directly to Record Power at the address set out at the foot
of this Guarantee. The claim itself should be made in a letter setting
out the date and place of purchase, and giving a brief explanation
of the problem which has led to the claim. This letter should then
be sent with proof of the purchase date (preferably a receipt) to
Record Power. If you include a phone number or email address this
will help to speed up your claim.
3.3 Please note that it is essential that the letter of claim
reaches the address below on the last day of this Guarantee at the
latest. Late claims will not be considered.
3.4 We will contact you once we have received your initial written
claim. If it is necessary to return the item, in most cases but subject
always to clause 2.2.5, we will arrange for collection or will provide
freepost information to enable return depending on the weight and
size of the product concerned. If the product is to be returned to
us, we will agree with you in advance a Returns Number, to speed
tracking of the claim and ensure the most appropriate method of
return to you is used.
4. Notice
This Guarantee applies to all goods purchased from an authorised
retailer of Record Power within the United Kingdom of Great Britain
and Northern Ireland. This Guarantee does not confer any rights
other than those expressly set out above and does not cover any
claims for consequential loss or damage. This Guarantee is offered
as an extra benefit and does not affect your statutory rights as
a consumer. Additional written copies of this Guarantee can be
obtained by writing to the address below. Please include a stamped
and self addressed envelope for each copy of the
guarantee requested.
Record Power Ltd.
Unit B, Adelphi Way
Ireland Industrial Estate
Staveley, Chesterfield, Derbyshire
S43 3LS
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