Record Power Guarantee; Claims Procedure - Record Power BS250 Instruction Manual

Record Power Guarantee

1. INTRODUCTION
1.1 We supply machinery through a network of dealers and
authorised distributors and you should be aware that your
contract of sale is with the retailer from whom you purchased
this product.
1.2 If you are not satisfied with this product you should in the
first instance approach the retailer from whom you purchased it.
1.3 Customers have statutory rights to protect them and
information on this can be found at the Citizens Advice Bureau
or on such web-sites as that operated by the DTI (http://www.
dti.gov.uk)
1.4 Returning your guarantee card will speed up the claims
procedure and can be very helpful as a proof of purchase
should the initial receipt be mislaid or damaged. We recommend
that this is returned as close to your original purchase date as
possible.
1.5 Correct installation, set-up, adjustment and routine
maintenance of the machine are the responsibility of the end-
user and problems arising from incorrect set-up, adjustment or
maintenance are not covered by the terms of this guarantee.
However support is available in the first instance from the retailer
who supplied you and free technical support is available from
Record Power on 0870 7701777 during office hours and from
an extensive knowledge base on our website www.recordpower.
co.uk. We also recommend that those users who have not had
suitable training in the safe use of machinery should seek such
training locally before using or attempting to set up and adjust
any machinery (please contact your retailer for recommendations
in your local area).
2. GUARANTEE
2.1 In addition to the above Record Power guarantees that for
a period of 5 years from the date of purchase the components
of this product will be free from defects caused by faulty
construction or manufacture.
2.2 During this period Record Power will repair or replace free
of charge any parts which are proved to be faulty in accordance
with paragraph 2.1 above provided that:
2.2.1 You follow the claims procedure set out below;
2.2.2 We are given a reasonable opportunity after receiving
notice of the claim to examine the product.
2.2.3 If asked to do so by us, you return the product to Record
Power's premises or other approved premises such as those of
the supplying dealer, for the examination to take place.
2.2.4 The fault in question is not caused by continuous
industrial use, accidental damage, fair wear and tear,
wilful damage, negligence on your part, incorrect electrical
connection, unapproved modification, abnormal working
conditions, failure to follow our instructions, misuse, or alteration
or repair of the product without our approval.
2.2.5 This product has been purchased by you and not used for
hire purposes;
2.2.6 This Guarantee extends to the cost of carriage incurred
by you returning the product to Record Power as long as it
is demonstrated that the defect falls within the terms of this
Guarantee and you follow the claims procedure as outlined
below;

3. CLAIMS PROCEDURE

3.1 In the first instance please contact the retailer who supplied
the product to you. In our experience many initial problems with
machines that are thought to be due to faulty parts are actually
solved by correct setting up or adjustment of the machines.
A good dealer should be able to resolve the majority of these
issues much more quickly than processing a claim under the
guarantee.
Record Power Guarantee v1.0
3.2 If the dealer who supplied the product to you has been
unable to satisfy your query, any claim made under this
Guarantee should be made directly to Record Power at the
address set out at the foot of this Guarantee. The claim itself
should be made in a letter setting out the date and place of
purchase, and giving a brief explanation of the problem which
has led to the claim. This letter should then be sent with proof of
the purchase date (preferably a receipt) to Record Power. If you
include a phone number or email address this will help to speed
up your claim.
3.3 PLEASE NOTE that it is essential that the letter of claim
reaches the address below on the last day of this Guarantee at
the latest. Late claims will not be considered.
3.4 We will contact you once we have received your initial
written claim. If it is necessary to return the item, in most cases
but subject always to clause 2.2.5, we will arrange for collection
or will provide freepost information to enable return depending
on the weight and size of the product concerned. If the product
is to be returned to us, we will agree with you in advance a
Returns Number, to speed tracking of the claim and ensure the
most appropriate method of return to you is used.
4. NOTICE
This Guarantee applies to all goods purchased from an
authorised retailer of Record Power within the United Kingdom
of Great Britain and Northern Ireland. This Guarantee does not
confer any rights other than those expressly set out above and
does not cover any claims for consequential loss or damage.
This Guarantee is offered as an extra benefit and does not affect
your statutory rights as a consumer. Additional written copies of
this Guarantee can be obtained by writing to the address below.
Please include a stamped and self addressed envelope for each
copy of the Guarantee requested.
Record Power Ltd.
Unit B, Adelphi Way
Ireland Industrial Estate
Staveley, Chesterfield
S43 3LS