NEC UNIVERGE DT830G(DG) User Manual
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NEC UNIVERGE DT830G(DG) User Manual

Nec univerge dt830g(dg); dt830 ip phone
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UNIVERGE IP Phone DT830G(DG)/DT830
USER'S GUIDE
NWA-088677-001
Issue 1.0
May, 2014

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Summary of Contents for NEC UNIVERGE DT830G(DG)

  • Page 1 UNIVERGE IP Phone DT830G(DG)/DT830 USER’S GUIDE NWA-088677-001 Issue 1.0 May, 2014...

  • Page 2: Notice

    NEC Corporation has prepared this document for use by its employees and customers. The information con- tained herein is the property of NEC Corporation and shall not be reproduced without prior written approval from NEC Corporation. All brand names and product names on this document are trademarks or registered trade- marks of their respective companies.

  • Page 3: Preface

    PREFACE PREFACE This manual describes operating procedures of UNIVERGE IP Phone DT830(DG)/DT830 Multiline Terminal to be connected to UNIVERGE SV9300 communication server. OUTLINE OF THIS MANUAL This manual consists of; INTRODUCTION Please read through this chapter before use for your understanding and proper use of this product. TERMINAL SETUP This chapter describes the operations to be performed on the Menu Screen, such as speaker volume control and LCD contrast adjustment.
  • Page 4 PREFACE TERMS DESCRIPTION Dial Tone You will hear the dial tone from handset when you hang up the hand set. If you press speaker key, you will hear the dial tone from speaker. Special Dial Tone If you press the transfer key while you are in conversation with calling party, you will hear the special dial tone.

  • Page 5: Table Of Contents

    CONTENTS CONTENTS IMPORTANT NOTICE......................i LIABILITY DISCLAIMER........................i NOTICE............................i THE TERMS AND CONDITIONS OF SOFTWARE................i PREFACE..........................ii OUTLINE OF THIS MANUAL......................ii ABOUT THE MARKS USED IN THIS MANUAL..................ii TERMS IN THIS MANUAL.........................ii CONTENTS........................iv ● ● ● ● ● ● ● ● INTRODUCTION....................1 ABOUT TERMINAL......................1 INSTALLATION PROCEDURE..................8 CONNECTING HEADSET....................17 WALL MOUNTING......................18...

  • Page 6: Contents

    CONTENTS FEATURE OPERATION..................66 LOGIN/LOGOUT......................66 MAKING A CALL......................67 ANSWERING A CALL..................... 67 HOLDING A CALL (USING CALL HOLD)............... 68 HOLDING A CALL (USING EXCLUSIVE CALL HOLD)..........69 TRANSFER A CALL......................70 LAST NUMBER REDIAL....................72 ONE-TOUCH SPEED CALLING KEYS................73 SPEED CALLING - STATION..................74 ORIGINATING A VOICE CALL..................75 THREE/FOUR-PARTY CONFERENCE................76 VOICE MAIL........................
  • Page 7 CONTENTS INTERNAL ZONE PAGING WITH MEET-ME PAGE............99 BOSS/SECRETARY CALLING..................99 TIMED REMINDER......................100 PRIVACY RELEASE......................101 RETURN MESSAGE SCHEDULE.................101 WHISPER PAGE......................102 SYSTEM CLOCK SETUP BY STATION DIALING............104 DAY/NIGHT MODE CHANGE BY STATION DIALING..........104 SECURITY MODE......................105 CALL HISTORY......................108 DOUBLE HEIGHT CHARACTERS ON LCD..............112 TO SET REVERSING CONTRAST ON LCD..............113 DIAL BY NAME....................115 TO MAKE A CALL USING DIAL BY NAME..............115...

  • Page 8: Introduction

    INTRODUCTION INTRODUCTION ABOUT TERMINAL FACE LAYOUT TERMINAL LAYOUT ITZ-24D-3(BK) TEL ITZ-12DG-3(BK)TEL...
  • Page 9 INTRODUCTION TERMINAL LAYOUT ITZ-12D-3(BK) TEL ITZ-8LDG-3(BK)TEL ITZ-8LD-3(BK)TEL...

  • Page 10: Specifications

    INTRODUCTION TERMINAL LAYOUT ITZ-24D-3(WH) TEL ITZ-12D-3(WH) TEL SPECIFICATIONS ITEMS CONTENTS 3.8 inch FSTN, with back light LCD color Gray scale (8 scales) Programmable line/ 8/12/24/32 keys (12/24 keys DT830G(DG)) feature key Fixed feature key 14 keys (with Menu key and Cursor key) Back light LCD and digit key (lit for 10 seconds when operating) Soft key...
  • Page 11 INTRODUCTION ITEMS CONTENTS Handsfree Available (Full duplex) Headset Available USB interface USB HOST 1-port (USB 2.0, 5 V/500 mA) (USB interface : ITZ-12DG-3(BK)TEL) USB over current detection: About 500 mA or more LAN interface 2-port, 10BASE-T/100BASE-TX/1000BASE-T, Full-duplex/Half-duplex, Auto Negotia- tion/Fixed (Except 1000BASE-T) (1000BASE-T : ITZ-12DG-3(BK)TEL,ITZ-8LDG-3(BK)TEL) Voice CODEC G.711 (μ-law, A-law), G.729a, G.722...

  • Page 12: Keys And Parts

    INTRODUCTION The line up of above adapters and accessories may vary depending on country or market. For details, please contact the NEC's dealer or NEC. When a PoE (Power over Ethernet) HUB supports NEC Proprietary Protocol is used for central power supply, ILPA-R UNIT, which is an adapter for converting IEEE802.3af to NEC Proprietary Protocol is...
  • Page 13 INTRODUCTION NAME FUNCTION To exit the Menu or Help mode and go back to the time display. Exit key (3) Speaker Originating a call with handsfree. (4) Dial keypad Dial the called party number or feature access code. To place a call on hold. Hold key Allows the terminal user to transfer established calls to another ter- Transfer key...
  • Page 14 INTRODUCTION NAME FUNCTION (19) Call Indicator Lamp The lamp at the top corner of display flashes when a call terminates to the terminal. Also, when you use “VOICE MAIL” on page 77, the lamp lights when a message has been left.

  • Page 15: Installation Procedure

    INTRODUCTION INSTALLATION PROCEDURE (1) LCD (2) Handset (3) Curl Cord (4) Handset Cradle (5) Numbered Keypad Panel (6) DESI Printer Sheet / Line Key Panel (7) Tilt Legs (8) Directory Card ATTACHING HANDSET Insert the modular jack of curled code into the [HANDSET] connector on the backside of the terminal until “click”...
  • Page 16 INTRODUCTION ATTACHING OR REMOVING FACEPLATE AND DESI PRINTER SHEET REMOVING FACEPLATE AND DESI PRINTER SHEET Remove DESI Printer Sheet with following ways. Use the small notch at the lower right corner of the terminal to lift the Faceplate up. Remove the Faceplate. Remove the DESI Printer Sheet.
  • Page 17 INTRODUCTION At each corner, press the locking pin back into place. (1) Line Key Panel (2) Center Bar (3) Face Plate (4) DESI Printer Sheet Please attach the Faceplate securely. If not, the terminal will not operate properly because a key is possibly being pushed by the Faceplate ADJUSTING ANGLE OF TILT LEGS The height can be adjusted by moving the legs attached to the bottom of the terminal.
  • Page 18 INTRODUCTION Raise Tilt Legs to desired height. (1) Tilt Legs Turn the terminal over (key side up). LOWERING TILT LEGS Turn the terminal over (key side down). Lower Tilt Legs to desired height. (1) Tilt Legs (2) Stopper Turn the terminal over (key side up). REMOVING OR ATTACHING TILT LEGS REMOVING TILT LEGS Turn terminal over (key side down).
  • Page 19 INTRODUCTION Remove stopper protrusion (a, b) from the groove of the Tilt Legs (A, B) and then place them flat against the terminal. (1) Tilt Legs (2) Stopper Push downward (c, d) and then slide downward. ATTACHING TILT LEGS Turn the terminal over (key side down). Lay the adjustable Tilt Legs on top of the terminal.
  • Page 20 CONNECTING LAN CABLE Connect LAN cable to the terminal following steps. ILPA-R unit is required when PoE Hub supports NEC Proprietary Protocol (The ILPA-R UNIT converts IEEE802.3af to NEC Proprietary Protocol). When ILPA-R UNIT is used, 1000BASE-T is not available.
  • Page 21 INTRODUCTION Press the cable into the grooved cutout gently. (1) DC Cable Plug (2) AC Adapter connector (3) Groove (4) Attached DC Cable (5) Terminal Connect LAN cable to LAN cable connector (LAN (=)) of the terminal.
  • Page 22 INTRODUCTION Press the LAN cable into the groove. (1) Terminal (2) LAN Cable (3) LAN Cable connector for the premises (4) LAN Cable connector for PC (PC Port) (5) Groove When disconnecting the AC adapter, disconnect it after removing the LAN cable.
  • Page 23 INTRODUCTION Push the Directory Card Holder into the grooves on the terminal until they snap into place. (1) Plastic Cover (2) Directory Card (3) Directory Card Holder (4) Grooves...

  • Page 24: Connecting Headset

    CONNECTING HEADSET WITH TERMINAL According to the following procedure, Headset is connected to HEADSET Connector which is located bottom of terminal. For the headset that is supported, please contact the NEC's dealer or NEC. HOW TO CONNECT HEADSET Plug the modular plug of headset into the HEADSET connector on the bottom of terminal.

  • Page 25: Wall Mounting

    INTRODUCTION WALL MOUNTING Wall mounting of the terminal is installed with optional Wall Mount Unit. REQUIRED SPACE Use the template shown in following figure for required spacing before drilling. 117.5mm 25mm 136mm 30mm 60mm 83.5mm 60mm 15mm 35mm (1) Cutout for WM-L UNIT (2) Outline of Terminal (3) Screw Holes for WM-L UNIT HOW TO MOUNT UNIT...
  • Page 26 INTRODUCTION Remove the hanger hook from the terminal, and then reverse it and reinsert it to the terminal. (1) Hanger Hook (2) Terminal Turn the terminal over, and then spread the Tilt Legs. Refer to the step 1 to 3 of “REMOVING TILT LEGS”...
  • Page 27 INTRODUCTION Install the WM-L UNIT on the wall or on the wall plate. Select the one of the following procedures. • Mount Terminal on Wall using WM-L UNIT Attach the WM-L UNIT to the wall using six screws or using two wall mounted screws. (1) WM-L UNIT (2) Screws (Attached parts) (3) Screws (Local supply)
  • Page 28 INTRODUCTION Align the four cutouts on the bottom of the terminal with the tabs on the WM-L UNIT. Plug one end of the line cord into the wall receptacle. (1) Tabs (2) Cutouts...

  • Page 29: About Screens

    INTRODUCTION ABOUT SCREENS STARTING OF TERMINAL SCREEN The screen displayed after starting up the terminal varies depending on whether URL of the external XML application is registered or not. This section provides sample screen displays for both cases and explains how to start up the Menu Screen.

  • Page 30: Menu Screen

    INTRODUCTION Press key to display the Menu Screen. MENU SCREEN By pressing key, you can use various application features such as History etc. ICON DESCRIPTION (1) History To view Call History; the history data stored in the system memory (refer to “CALL HISTO- RY”...

  • Page 31: Phone Screen

    INTRODUCTION ICON DESCRIPTION (5) XML Appli- When the Home URL is registered, a screen icon of XML application which is registered as cation with the Home URL and the application name are displayed. registered in When the Home URL is not registered, the Phone Screen icon is displayed. Home URL/ Phone The URL of external XML application server is registered at the initial...
  • Page 32 INTRODUCTION (1) Status Icon Display (2) LCD 4-Line Display (Bottom Line: Soft key) STATUS ICON DISPLAY The LCD displays icons in the icon information area when there are missed calls or new Voice Mails etc. You can check the status at a glance and access the services quickly. The following icons are displayed: ICON DESCRIPTION...

  • Page 33: Shortcut Menu

    INTRODUCTION SHORTCUT MENU The LCD displays icons when there are missed calls or new Voice Mails. You can open Shortcut Menu by pressing . You can also check missed calls or access the new Voice Mails from [Shortcut Menu]. (1) Enter Key The menu items that are not supported are grayed out.

  • Page 34: Soft Key Features

    INTRODUCTION • HEARING DIAL TONE/DIALING 11:00 AM SUN 1 JUN 2014 Recall PICK >>>> Push Soft key (>>>>) 11:00 AM SUN 1 JUN 2014 >>>> • CALL IS TERMINATED AND RINGING 11:00 AM SUN 1 JUN 2014 Recall VOICE >>>> •...

  • Page 35: How To Use Soft Keys

    INTRODUCTION DISPLAY FEATURE DESCRIPTION HIST. Call History To display outgoing and incoming call history. By using Call History data, it is possible to make a call or register to the system directory. PICK Call Pickup - Group To answer the call directed to another station within Call Pickup - Group. Call Forwarding - Regardless of the busy or idle status, the incoming call is forwarded to the other All Calls...
  • Page 36 INTRODUCTION CANCELLING DO NOT DISTURB Press Soft key (DND). 11:00 AM SUN 1 JUN 2014 >>>> “CANCEL” is displayed. CANCEL 11:00 AM SUN 1 JUN 2014 SETTING CALL FORWARDING - BUSY LINE Press the Soft key (>>>>) repeatedly until display shows “FDN”. MARY SMITH [200] 11:00 AM SUN 1 JUN 2014...
  • Page 37 INTRODUCTION Press the Soft key (>>>>) repeatedly until display shows “FDN”. MARY SMITH [200] 11:00 AM SUN 1 JUN 2014 >>>> Press Soft key (FDN). Speaker key lamp lights red. → Press [CF-Busy/No Answer] CANCEL 11:00 AM SUN 1 JUN 2014 After 4 seconds, return back to the idle screen automatically.
  • Page 38 INTRODUCTION EXITING XML APPLICATIONS Press key, while displaying the XML application on the screen. If you exit the XML application, other applications running on the Menu Screen will be displayed in aligned at the top. LAUNCHING THE FIFTH APPLICATION You can launch up to four XML applications. If you try to launch a fifth application, an error message to ask you to exit one of the currently running applications is displayed.
  • Page 39 INTRODUCTION Select an application to exit and press Soft key ( Now you can launch a new application. ICON DISPLAY AT XML APPLICATION UPDATE The same application icon ( ) is displayed on the Menu Screen for all XML applications. The icon is shown for the XML applications that are not displayed on the Menu Screen even once.
  • Page 40 INTRODUCTION If the previous page of the Menu Screen is the default Home Screen, the Phone icon of the Menu Screen will not be displayed. In this state, when receiving an incoming call or lifting the handset, the Home Screen is displayed.

  • Page 41: Terminal Setup

    TERMINAL SETUP TERMINAL SETUP TO ADJUST LCD CONTRAST It is possible to adjust the LCD contrast when the ADJUSTING VOLUMES terminal is in idle status. Press (Up) or (Down) when the terminal is TO ADJUST HANDSET not used or ringing, etc. RECEIVER VOLUME It is possible to adjust the volume level of handset receiver during a call in progress using handset.

  • Page 42: To Set Ringing Of Headset

    TERMINAL SETUP TO SET RINGING OF Select “ Headset Ring”. Select one of the following operations. HEADSET • Highlight an item by using , and press Following explains how to enable/disable the or Soft key (OK). ringing of headset. • Press This feature is required both terminal and system setting at initial installation.

  • Page 43: To Set Ringer Tone

    TERMINAL SETUP TO SET RINGER TONE Select “ User Setting”. Select one of the following operations. This section explains how to set a ringer tone. • Highlight an item by using , and press or Soft key (OK). WHEN DISTINCTIVE RINGING •...
  • Page 44 TERMINAL SETUP Select a desired tone type. Select “ Internal Call”. You can preview the designated ringer tone. Select one of the following operations. Select one of the following operations. • Highlight an item by using , and press • Highlight an item by using , and press or Soft key (OK).
  • Page 45 TERMINAL SETUP Tone Type 1 to Tone Type 8: MENU FRE- FRE- In the preview function, each ringer tone ITEM QUEN- QUEN- MARKS sounds continuously. However when “ Automatic” is selected, each ringer pattern of (Hz) (Hz) internal and external incoming calls is determined by the initial system settings.

  • Page 46: To Set Illumination Pattern For Call Indicator Lamp

    TERMINAL SETUP TO SET ILLUMINATION Select “ Illumination”. Select one of the following operations. PATTERN FOR CALL • Highlight an item by using , and press INDICATOR LAMP or Soft key (OK). • Press Following explains how to set the illumination pattern (color of Call Indicator Lamp).

  • Page 47: To Enable/Disable Rtp Alarm

    TERMINAL SETUP TO ENABLE/DISABLE RTP Select “ RTP Alarm”. Select one of the following operations. ALARM • Highlight an item by using , and press Following explains how to enable/disable RTP or Soft key (OK). Alarm. The RTP Alarm tone allows the terminal •...

  • Page 48: To Set Key Touch Tone

    TERMINAL SETUP TO SET KEY TOUCH TONE Select “ Key Touch Tone”. Select one of the following operations. Following explains how to set Key Touch Tone. • Highlight an item by using , and press Key Touch Tone is a tone generated when the digit or Soft key (OK).

  • Page 49: To Set Music On Hold

    TERMINAL SETUP TO SET MUSIC ON HOLD Select “ Hold Music”. Select one of the following operations. Following explains how to set Music on Hold to be • Highlight an item by using , and press heard by terminal user oneself. or Soft key (OK).

  • Page 50: To Enable/Disable Volume Level Display

    TERMINAL SETUP TO ENABLE/DISABLE Select “ Local Volume”. Select one of the following operations. VOLUME LEVEL DISPLAY • Highlight an item by using , and press Determines whether or not to display the following or Soft key (OK). volume levels: handset receiver volume, speaker •...

  • Page 51: To Set Screen Saver

    TERMINAL SETUP TO SET SCREEN SAVER Select “ Screen Saver”. Select one of the following operations. To set whether starting the Screen Saver when the • Highlight an item by using , and press terminal is idle for a certain period of time. or Soft key (OK).

  • Page 52: To Enable/Disable Lcd Back Light

    TERMINAL SETUP TO ENABLE/DISABLE LCD Select “ Wait Time”. Select one of the following operations. BACK LIGHT • Highlight an item by using , and press Following explains how to turn On/Off of the LCD or Soft key (OK). Back light. •...

  • Page 53: To Enable/Disable Lcd Backlight Fade Control

    TERMINAL SETUP TO ENABLE/DISABLE LCD Select “ Back Light”. Select one of the following operations. BACKLIGHT FADE • Highlight an item by using , and press CONTROL or Soft key (OK). • Press Following explains how to set Backlight Fade Control.

  • Page 54: To Change Font Size

    TERMINAL SETUP TO CHANGE FONT SIZE Select “ Advanced”. Select one of the following operations. Following explains how to change the Font Size • Highlight an item by using , and press displayed on the LCD. or Soft key (OK). Press key to display the Menu •...

  • Page 55: To Set A Language

    TERMINAL SETUP TO SET A LANGUAGE Select “ Font Size”. Select one of the following operations. • Highlight an item by using , and press The language is set by system data setting at initial installation. or Soft key (OK). Therefore, it is not required to change the •...

  • Page 56: To Change Password

    TERMINAL SETUP TO CHANGE PASSWORD Enter the old password. After entering the old password, press Following explains how to change an existing Soft key (Set). password. The password is used for the following occasions. • To lock/unlock the terminal. • To reset the terminal settings.

  • Page 57: To Set Usability

    TERMINAL SETUP TO SET USABILITY Press or Soft key (OK). The password entry completes successfully. Following explains how to set the Pop-up operation key. Press key to display the Menu Screen. Select “Setting”. Highlight an item by using , and press •...

  • Page 58: To Reset Terminal Settings

    TERMINAL SETUP TO RESET TERMINAL Select “ Help Key Mode”. Select one of the following operations. SETTINGS • Press or Soft key (OK). • Press Following explains how to clear the personal data of the terminal. Press key to display the Menu Screen.

  • Page 59: To Download A File

    TERMINAL SETUP Enter the password. TO DOWNLOAD A FILE • After entering the password, press You can download files for Music on Hold and or Soft key (OK). Ringer Tone. When downloading these files, the terminal needs to be connected to the network that has FTP or TFTP server.
  • Page 60 TERMINAL SETUP Select a protocol type of the server Enter a User ID with digit keys. which stores the download file. Please refer to “APPENDIX B INPUT Select one of the following operations. CHARACTERS” on page 122 for how to •...
  • Page 61 TERMINAL SETUP Select “ Folder”. Select “ Download Address”. Select one of the following operations. Select one of the following operations. • Highlight an item by using , and press • Highlight an item by using , and press or Soft key (OK). or Soft key (OK).
  • Page 62 TERMINAL SETUP Select a file to be downloaded. Enter the file name with digit keys. Select one of the following operations. The default file name is displayed. • Highlight an item by using , and press or Soft key (OK). •...
  • Page 63 TERMINAL SETUP Press Soft key (Exec). Press Soft key (Exit). Downloading is started. The display goes back to the [Download Menu] screen. When the downloading process ends in failure, “Downloading Failed!” is displayed on the LCD. Check to see the following points and retry download.

  • Page 64: To Backup Or Restore The Setting Data Of Terminal

    TERMINAL SETUP TO BACKUP OR RESTORE Select “ Protocol”. Select one of the following operations. THE SETTING DATA OF • Highlight an item by using , and press TERMINAL or Soft key (OK). • Press This section explains how to make a backup of the setting data which has been entered in the terminal to FTP/TFTP server.
  • Page 65 TERMINAL SETUP Enter a password with digit keys. Select “ User ID”. Select one of the following operations. Please refer to “APPENDIX B INPUT • Highlight an item by using , and press CHARACTERS” on page 122 for how to or Soft key (OK).
  • Page 66 TERMINAL SETUP Enter the file name by digit keys. Press or Soft key (Back). The default file name is displayed. Select “ Server Address”. • Press Soft key (BK) once to delete the Select one of the following operations. default file name. •...
  • Page 67 TERMINAL SETUP Press Soft key (Exit). Select “ Data Backup/Restore”. The display goes back to the [Backup/ Select one of the following operations. Restore] screen. • Highlight an item by using , and press or Soft key (OK). When the backup process ends in failure, •...
  • Page 68 TERMINAL SETUP Select “ FTP Settings”. Select “ Password”. Select one of the following operations. Select one of the following operations. • Highlight an item by using , and press • Highlight an item by using , and press or Soft key (OK). or Soft key (OK).
  • Page 69 TERMINAL SETUP Enter the folder name where the Enter the IP address of FTP/TFTP backup file is stored. server with digit keys. for separator of IP address. Please refer to “APPENDIX B INPUT CHARACTERS” on page 122 for how to enter the character.
  • Page 70 TERMINAL SETUP Enter the file name with digit keys. Press Soft key (Exec). The default file name is displayed. Downloading is started. • Press Soft key (BK) once to delete the default file name. • Enter the file name that backed up in the “TO BACKUP THE SETTING DATA OF TERMINAL”...

  • Page 71: To Use Headset

    TERMINAL SETUP Press Soft key (Exit). TO USE HEADSET The display goes back to the [Backup/ Restore] screen. TO MAKE/ANSWER A CALL When the downloading process ends in WITH HEADSET failure, “Download Failed!” is displayed on the LCD. Check to see the following points By using optional headset, it is possible to originate and retry download.
  • Page 72 TERMINAL SETUP Press Headset/Handset feature key once again, after finishing a call. Headset/Handset feature key lamp goes off. → Line key lamp lights off. → During a call in progress using handset, you can switch to the headset by pressing the Headset/Handset feature key.

  • Page 73: Feature Operation

    FEATURE OPERATION FEATURE OPERATION Enter a password. As initial setting, enter the extension number This chapter describes how to login/logout, how to as password. input characters and how to make a call/hold, etc. From 4 to 10 characters can be entered for LOGIN/LOGOUT a password.

  • Page 74: Making A Call

    FEATURE OPERATION MAKING A CALL ANSWERING A CALL This section explains Preset Dialing. Before This section explains how to answer a call with making a call, the terminal user can verify the Answer key. dialed number displayed on the LCD. When a wrong number is entered, the user can correct the TO ANSWER AN EXTERNAL number before originating the call.

  • Page 75: Holding A Call (Using Call Hold)

    FEATURE OPERATION Lift the handset to answer the call. HOLDING A CALL (USING CALL HOLD) This feature allows a terminal user to hold a call in 11:00 AM SUN 1 JUN 2014 progress by pressing the Call Hold key. This line can then be used for originating another call or returning to a previously held call.

  • Page 76: Holding A Call (Using Exclusive Call Hold)

    FEATURE OPERATION HOLDING A CALL (USING TO RETRIEVE THE HELD CALL EXCLUSIVE CALL HOLD) Following explains how to retrieve the held call. This feature allows a terminal user to place a call on Hold and to exclude all other station users from While holding a call, retrieving the held call.

  • Page 77: Transfer A Call

    FEATURE OPERATION TRANSFER A CALL TO RETRIEVE THE HELD CALL TO TRANSFER A CALL (WITH Following explains how to retrieve the held call. ANNOUNCEMENT) While holding a call. This feature allows a terminal user to transfer Line key that is placed on hold flashes green. incoming or outgoing calls to another terminal →...

  • Page 78: To Transfer A Call

    FEATURE OPERATION Press Transfer key. ANSWER TO　A　TRANSFERRED You will receive a special dial tone. CALL (BY EX. 210) Calling party is placed on hold. Ringing is heard. Call Indicator Lamp flashes. 0:00:05 26-255XX Line key lamp flashes red. → 11:00 AM SUN 1 JUN 2014 The extension number that initiates call Mute transfer is displayed on the LCD.

  • Page 79: Last Number Redial

    FEATURE OPERATION Lift the handset and start LAST NUMBER REDIAL conversation with transferred party. It is possible to search and redial the phone Call Indicator Lamp goes off. number up to 10 calls previously dialed. Line key lamp lights green. → Press or Soft key (OG) after press Soft key (HIST.) .

  • Page 80: One-Touch Speed Calling Keys

    FEATURE OPERATION ONE-TOUCH SPEED When a phone number has been already registered in One-touch key, that number is CALLING KEYS displayed on the LCD. The previous number will be cleared when you register a new This feature allows a terminal user to dial number.

  • Page 81: Speed Calling - Station

    FEATURE OPERATION SPEED CALLING - Dial the desired number. STATION 81XXXXXXXXXX This feature allows a terminal user to dial long-digit 11:00 AM SUN 1 JUN 2014 or frequently-called numbers by pressing feature Recall PICK >>>> key and abbreviated code. Press Feature key. TO REGISTER FOR SPEED Feature key lamp goes off.

  • Page 82: Originating A Voice Call

    FEATURE OPERATION ORIGINATING A VOICE "VOICE" is displayed on the LCD of called party. CALL Instead of ringing, this feature informs the incoming call by voice. This feature is set by Soft key or feature key. The feature key is set by system data setting at initial installation.

  • Page 83: Three/Four-Party Conference

    FEATURE OPERATION THREE/FOUR-PARTY Extension A presses Soft key (CONF) or Three/Four-Party CONFERENCE Conference feature key. This feature provides a terminal user the ability to add-on another party to a call already in progress. CONF 11:00 AM SUN 1 JUN 2014 This feature is set by Soft key or feature key.

  • Page 84: Voice Mail

    FEATURE OPERATION VOICE MAIL PRESET ANSWER This section explains how to access to the Voice It is possible to respond by simply lifting up the Mail System. handset of the terminal as usual telephone. Press TO SET PRESET ANSWER The [Shortcut Menu] is displayed on the LCD. While Answer key lamp goes off →...

  • Page 85: Receiving A Voice From Speaker

    FEATURE OPERATION RECEIVING A VOICE FROM TALKING HANDSFREE SPEAKER Dialing or answering a call is possible without lifting the handset. It is possible to change the terminal to “listen-only” during the call in progress. You can hear the TO SET HANDSFREE caller's voice from the speaker on the terminal with putting the handset on the hook.

  • Page 86: Call Pickup - Group

    FEATURE OPERATION CALL PICKUP - GROUP TO ANSWER A CALL WITH HANDSFREE This feature permits a terminal user to answer any calls directed to other extensions in their preset The Call Indicator Lamp flashing. pickup group. Line key lamp flashes red. → This feature is set by system data setting at initial installation.

  • Page 87: Call Pickup - Direct

    FEATURE OPERATION CALL PICKUP - DIRECT MULTILINE APPEARANCE This feature permits a terminal user to pickup a call This feature allows you to accommodate the lines to any other terminal in the system. (another terminal number) other than My Line on the Programmable line/feature keys.

  • Page 88: Dnd (Do Not Disturb)

    FEATURE OPERATION DND (DO NOT DISTURB) TO CANCEL This feature restricts incoming calls to a terminal. Press Speaker key. Call Indicator Lamp goes off. This feature is set by Soft key or feature key. Speaker key lamp lights red. → The feature key is set by system data setting Line key lamp lights green.

  • Page 89: Save And Repeat Anumber

    FEATURE OPERATION SAVE AND REPEAT A Lift the handset to start a conversation. NUMBER Speaker key lamp goes off. → This feature allows a terminal to save a specific dialed number and then redial that number. 11:00 AM SUN 1 JUN 2014 This feature is set by Soft key or feature key.

  • Page 90: Trunk Queuing - Outgoing

    FEATURE OPERATION TRUNK QUEUING - WHEN TRUNK IS AVAILABLE OUTGOING Ringing of external incoming call is heard. This feature allows a terminal user, upon Call Indicator Lamp flashes red. encountering a busy signal on a trunk, to set a call and enter a first-in, first-out queue.

  • Page 91: Call Back

    FEATURE OPERATION Press Trunk Queuing – Outgoing CALL BACK feature key. This feature allows a calling party to set an You will receive a service set tone. automatic Call Back when a busy or no answer Trunk Queuing – Outgoing feature is condition is encountered.
  • Page 92 FEATURE OPERATION Press Call Back feature key. WHEN THE BUSY TERMINAL You will receive a service set tone. BECOMES IDLE Call Back feature key lamp goes off. → The terminal which has set Call Back is alerted by ring. CANCEL When busy terminal becomes idle or the 11:00 AM SUN 1 JUN 2014 terminal that did not answer initiates or...

  • Page 93: Timed Queuing (Outside Line Only)

    FEATURE OPERATION TIMED QUEUING (OUTSIDE TO MAKE/ANSWER A CALL LINE ONLY) DURING CALL IN PROGRESS When a user originates an outgoing trunk call and the called party is busy or does not answer, the This feature permits a user to hold a call in caller can set the Timed Queuing.

  • Page 94: Station Hunting

    FEATURE OPERATION Lift the handset to restart a STATION HUNTING conversation. When a busy terminal which is assigned Station Line key lamp lights green. → Hunting pilot number is called, this feature permits the incoming call to be routed to another terminal within the hunt group.

  • Page 95: Step Call

    FEATURE OPERATION STEP CALL CALL WAITING This feature allows the terminal user, after calling This feature allows a terminal to camp itself on to a busy terminal, to call an idle terminal by simply a busy terminal. dialing an additional digit. This feature is available only for the terminal that is set by system data setting at initial The feature is set by system data setting at...

  • Page 96: Executive Override

    FEATURE OPERATION Press Answer key. EXECUTIVE OVERRIDE The original party is placed on hold and This feature allows selected users to override a connected to another party who initiates Call busy condition on a called terminal. Waiting feature. Press Answer key again. The feature key is set by system data setting Return to the original party and another party at initial installation.

  • Page 97: Call Forwarding - Busy Line

    FEATURE OPERATION CALL FORWARDING - TO VERIFY BUSY LINE Press Soft key (FDN) or Call Forwarding - Busy Line feature key This feature permits a call to a busy extension to The terminal number of the forwarding be routed to a designated terminal. destination is displayed on the LCD.

  • Page 98: Call Forwarding - No Answer

    FEATURE OPERATION CALL FORWARDING - NO TO VERIFY ANSWER Press Soft key (FDN) or Call Forwarding - No Answer feature key. When a call is placed to a terminal that does not The terminal number of the forwarding answer, this feature forwards the call to another destination is displayed on the LCD.

  • Page 99: Call Forwarding - All Calls

    FEATURE OPERATION CALL FORWARDING - ALL TO VERIFY CALLS Press Soft key (FDA) or Call Forwarding - All Calls feature key. This feature allows all calls directed to a particular The terminal number of the forwarding extension to be rerouted to an alternate destination is displayed on the LCD.

  • Page 100: Call Forwarding - Destination

    FEATURE OPERATION CALL FORWARDING - After 4 second, return back to the idle screen automatically. (or Press DESTINATION Speaker key) Call Forwarding - Destination is cancelled. This feature allows a station user to set Call Forwarding - All Calls from another station within the system.

  • Page 101: Cid (Caller Id) Call Display

    FEATURE OPERATION CID (CALLER ID) CALL VOICE FIRST/TONE FIRST DISPLAY This feature allows incoming calls to your terminal to either ring or go to voice announcement. Without answering incoming calls or held calls that terminate to the Line keys of a terminal, the calling The feature access code/feature key is set by party’s information can be confirmed by the system data setting at initial installation.
  • Page 102 FEATURE OPERATION WHEN A CALLED TERMINAL Dial Wait for voice page alert tone. HAS BEEN SET TO VOICE FIRST VOICE CALL Press Speaker key. 11:00 AM SUN 1 JUN 2014 R-TONE You will receive a dial tone. Speaker key lamp lights red. → Start conversation with called party.

  • Page 103: Answer A Voice Call Handsfree

    FEATURE OPERATION ANSWER A VOICE CALL AUTOMATIC INTERCOM HANDSFREE Automatic Intercom provides a path for voice announcement calls between two terminals using This feature allows the terminal user to answer a a Line key. Private conversations can be held. The Voice Call without lifting the handset.

  • Page 104: Manual Intercom

    FEATURE OPERATION MANUAL INTERCOM If called terminal is engaged in a non-intercom call, the terminal may The Manual Intercom groups have up to six press Manual Intercom feature key terminals sharing a common signal path. Users after placing original caller on hold can call other members of the Manual Intercom (with Hold key).

  • Page 105: Dial Intercom

    FEATURE OPERATION DIAL INTERCOM Press Speaker key. You will receive a dial tone. Dial Intercom comprises up to 10 terminals that Speaker key lamp lights red. → can call each other using a dedicated Dial Intercom feature key with abbreviated dialing. Dial Intercom calls can be voice announce with ringing calls.

  • Page 106: Internal Zone Paging With Meet-Me Page

    FEATURE OPERATION INTERNAL ZONE PAGING BOSS/SECRETARY WITH MEET-ME PAGE CALLING This feature allows terminal users to page over the A secretary with a terminal can use an appearance built-in speakers of the terminals within the of the boss' extension to screen calls for that assigned zone or all zones.

  • Page 107: Timed Reminder

    FEATURE OPERATION TIMED REMINDER IF BOSS REFUSES CALL This feature allows the system to be programmed Secretary presses Transfer key to to automatically call terminals at specified times. return to calling party. Upon answering, the terminal is connected to a recorded announcement or music source.

  • Page 108: Privacy Release

    FEATURE OPERATION PRIVACY RELEASE RETURN MESSAGE SCHEDULE A terminal is engaged in a conversation, and allows another terminal to enter the call in This feature allows terminal user to register a progress. return schedule when leaving the office and have the schedule display on the calling terminal LCD.

  • Page 109: Whisper Page

    FEATURE OPERATION Dial the number corresponding to WHISPER PAGE desired message. This feature allows a secretary to interrupt the boss Message Patterns in a private way. By pressing a feature key or dialing an access code, the secretary terminal can DIAL MESSAGE interrupt the conversation between the boss and...
  • Page 110 FEATURE OPERATION Listen to conversation and speak to TO ANSWER boss terminal only. Press Answer key. Call in progress is placed on hold. CALL WAITING A hold tone is not transmitted to the other 11:00 AM SUN 1 JUN 2014 party of the original call.

  • Page 111: System Clock Setup By Station Dialing

    FEATURE OPERATION SYSTEM CLOCK SETUP BY DAY/NIGHT MODE STATION DIALING CHANGE BY STATION DIALING This feature enables a terminal user to adjust the system clock. This feature allows selected terminals to activate a change from day mode to night mode by dialing a The feature access code/feature key is set by special code.

  • Page 112: Security Mode

    FEATURE OPERATION SECURITY MODE Press and set in various mode. By pressing the Security button, “Security Mode” • Press for DAY mode. is activated to prevent the unauthorized access to the menu setting or telephony services provided from the system. 11:00 AM SUN 1 JUN 2014 When the system administrator invalidates the Security Mode, this feature cannot be...

  • Page 113: Emergency Call

    FEATURE OPERATION Security lamp goes off. TO LOCK OR UNLOCK Security Mode is canceled. SECURITY MODE • When the password entry ends in TO LOCK THE TERMINAL failure, the following error message is displayed. Press Security button on the terminal. The following message is displayed on LCD.

  • Page 114: Emergency Number

    FEATURE OPERATION Security lamp lights red and Dial the emergency number. “Security Lock” is displayed. Example: Dial “911”. Maximum 3 emergency numbers are set by system data setting at initial installation. For details, please contact the system administrator. (1) Security lamp lights red while being set The user can make a call to only the Security Mode.

  • Page 115: Call History

    FEATURE OPERATION CALL HISTORY Display the target outgoing call history. This feature records information such as numbers Select one of the following operations. you have dialed or ones received from other • Press parties. And also it allows a terminal user to make •...
  • Page 116 FEATURE OPERATION Display the target outgoing call Display the outgoing call history of history. the number you want to delete. Select one of the following operations. Select one of the following operations. • Press • Press • Press Soft key (↑Prev) or Soft key •...
  • Page 117 FEATURE OPERATION Display the outgoing call history of TO VIEW INCOMING CALL the number you want to register. HISTORY Select one of the following operations. There are following two ways to display incoming • Press call history. • Press Soft key (↑Prev) or Soft key (↓Next).
  • Page 118 FEATURE OPERATION Select “History”. TO DELETE INCOMING CALL HISTORY Highlight an item by using , and press Following explains how to delete one incoming call Speaker key lamp lights red. → history data. [Call History] Refer to “TO VIEW INCOMING CALL HISTORY”...

  • Page 119: Double Height Characters On Lcd

    FEATURE OPERATION DOUBLE HEIGHT ADD INCOMING CALL HISTORY TO STATION SPEED DIAL CHARACTERS ON LCD Following explains how to register an incoming call One of the four lines in the LCD can be displayed history data to station speed dial. in double height size.

  • Page 120: To Set Reversing Contrast On Lcd

    FEATURE OPERATION When the second line is displayed in TO SET REVERSING double height size; CONTRAST ON LCD This feature allows the LCD display to reverse the contrast black-and-white. TO SET REVERSING CONTRAST FROM NORMAL SCREEN When the third line is displayed in double height size;...
  • Page 121 FEATURE OPERATION Press Reverse Contrast feature key. The display is changed normal screen.

  • Page 122: Dial By Name

    DIAL BY NAME DIAL BY NAME Enter the characters of the name that want to search. This feature is a common/personal directory Up to 4 characters can be entered for service which is supported by UNIVERGE SV9300 keyword searching. communication server. This feature allows a terminal user to search desired party by name.

  • Page 123: To Register Personal Directory

    DIAL BY NAME Lift the handset to start a TO REGISTER PERSONAL conversation. DIRECTORY Speaker key lamp goes off. → Following explains how to register the called party into the personal directory. 0:00:05 Press Soft key (DIR). 11:00 AM SUN 1 JUN 2014 Mute MARY SMITH [200]...
  • Page 124 DIAL BY NAME Press or Soft key (NAME) and Press or Soft key (OK). then register the name. [Station Speed Dialing] SMIT Up to 16 characters can be registered for each name. NAME NUMBER Please refer to “TABLE OF INPUT Press key.

  • Page 125: Appendix A Menu List

    APPENDIX A MENU LIST APPENDIX A MENU LIST This chapter shows the Terminal Menu List. This manual does not describe menus that are displayed in grayout on the LCD. It is not possible to set the menus that are displayed in grayout. MENU Press key to display the Menu Screen.

  • Page 126: User Setting

    APPENDIX A MENU LIST SETTING It is possible to set and manage the terminal setting data. USER SETTING Select this option to configure the user setting. MENU ITEM DESCRIPTION DEFAULT VALUE Incoming Call Select this option to set up for incoming calls. (Refer to “INCOMING CALL”...
  • Page 127 APPENDIX A MENU LIST MENU ITEM DESCRIPTION DEFAULT VALUE Prefix Select this option to register a Prefix number. (This feature does not work even if it is set.) DISPLAY MENU ITEM DESCRIPTION DEFAULT VALUE Time Format Choose between 12-hour or 24-hour clock format. (This feature works Automatic (12 in 12-hour clock format even if it is set.) hour Indication)
  • Page 128 APPENDIX A MENU LIST MENU ITEM DESCRIPTION DEFAULT VALUE FTP Settings Select this option to set necessary data when using FTP service. User ID Select this option to enter a user ID for downloading via FTP server. Password Select this option to enter a password for downloading via FTP server. Folder Select this option to specify the directory where the downloaded file is stored.

  • Page 129: Appendix B Input Characters

    APPENDIX B INPUT CHARACTERS APPENDIX B INPUT CHARACTERS HOW TO INPUT CHARACTERS SYSTEM/STATION SPEED DIALING FEATURE Press the dial key to display the character. The character will be changed by repeatedly pressing the dial. After displaying the desired character, press Example: When inputting with “MARY SMITH”, 6# 2# 777# 999# 0# 7777# 6# 444# 8# 44# The following two input mode can be specified.

  • Page 130: Table Of Input Characters

    APPENDIX B INPUT CHARACTERS The input mode of “Password input screen” is as follows. • : “Number” • : “English Character (capital letter)” • : “English Character (lowercase)” is shown on the first line of the LCD. The following shows the characters that can be input for each menu. TERMINAL PASSWORD INPUT Input mode “...
  • Page 131 APPENDIX B INPUT CHARACTERS INPUT DIAL ‘ & INPUT (1 - 10): Showing number of times pressing the key. SP: Showing blank space. CHARACTER CODE TABLE FOR MENU CONTENTS PASSWORD INPUT INPUT DIAL...
  • Page 132 APPENDIX B INPUT CHARACTERS INPUT (1 - 10): Showing number of times pressing the key. SP: Showing blank space. When inputting password characters, “*” are displayed on the screen. INPUT THE USER ID, PASSWORD (FTP), FOLDER NAME, FILE NAME ¥ &...
  • Page 133 APPENDIX B INPUT CHARACTERS & < > ¥ 　 & ¥ INPUT (1 – 29): Showing number of times pressing the key. SP: Showing blank space. Input mode switches over by pressing the repeatedly. (“ English Character (capital letter)”→“ English Character (lowercase)”→“...
  • Page 134 APPENDIX B INPUT CHARACTERS INPUT DIAL (1) For separator of IP address. INPUT (1 - 10): Showing number of times pressing the key.

  • Page 135: Appendix C Usb Port

    APPENDIX C USB PORT APPENDIX C USB PORT One USB Port is mounted on this terminal. With this port, it is possible to charge the USB Devices. There may be a case that the USB Device does not work even if it meets the specifications described in this manual.
  • Page 136 APPENDIX C USB PORT Insert a USB Device connector into the USB Port. Be sure the orientation of the plug, and push the USB Device until it stops. The USB Device is now connected. Before connecting USB Devices, connect the terminal to the system. Confirm that the connected USB Device is correctly recognized.

  • Page 137: Display When A Usb Device Is Connected

    APPENDIX C USB PORT DISPLAY WHEN A USB DEVICE IS CONNECTED When a USB Device is connected, the USB connection is displayed in “Status Icon Display”. When an over current of USB Device is detected, will appear alternately at intervals of one second. If an over current is detected, power supply to the USB Port is stopped.

  • Page 138: To Remove Usb Device

    APPENDIX C USB PORT Pick up the USB Port Cover and pull it while sliding it to the left. If the USB Port Cover is pulled upward, the connection part may be cut off. Now the USB Port Cover is took off. Do not lose the removed USB Port Cover.
  • Page 139 APPENDIX C USB PORT Select “Setting”. Highlight an item by using , and press Select “ User Setting”. Select one of the following operations. • Highlight an item by using , and press or Soft key (OK). • Press Select “ Peripherals”.
  • Page 140 APPENDIX C USB PORT Select “ Remove”. Select one of the following operations. • Press or Soft key (OK). • Press Press or Soft key (OK). Do not turn off the terminal power before removing the USB Device. Otherwise, the USB Device may be damaged. Press or Soft key (OK).

  • Page 141: Appendix D Pairing With Smart Device

    APPENDIX D PAIRING WITH SMART DEVICE APPENDIX D PAIRING WITH SMART DEVICE GENERAL DESCRIPTION Bluetooth Connection Adapter (BCA) is an option unit which is mounted at the bottom of the terminal. It provides a connection path between the terminal and smart device through Bluetooth interface. With this BCA option, you can use terminal handset for the incoming call to the smart device.
  • Page 142 APPENDIX D PAIRING WITH SMART DEVICE KEY/LAMP FUNCTION (2) Path Key (Orange/Green) Switch over the Wired Telephone Mode or Mobile Phone Mode. And changing the smart device type. The feature key is set by system data setting at initial installation. For details, please contact the system administrator.
  • Page 143 APPENDIX D PAIRING WITH SMART DEVICE Lamp Indication Function/Connection Status Green lamp on Terminal and BCA option is connected to smart device through Bluetooth. Green lamp flashing Smart device have a conversation without via Bluetooth. HOW TO PAIR TERMINAL AND SMART DEVICE In order to use the smart device with the terminal, it is required to pair the terminal/BCA option unit with smart device.
  • Page 144 APPENDIX D PAIRING WITH SMART DEVICE Connect key lamp goes off and Bluetooth function will be disabled. → It is not possible to disable the Bluetooth function when the terminal and smart device is in processing of pairing connection. CONNECT WITH SMART DEVICE The terminal can be connected with smart device which has completed pairing, automatically or manually.
  • Page 145 APPENDIX D PAIRING WITH SMART DEVICE MODE LAMP COLOR LAMP INDICATION TERMINAL STAUS (Flashing interval is shown in seconds) Wired Telephone Mode Orange Flashing Smart device is receiving (0.125 ON-0.125 an incoming call. OFF-0.125 ON-0.625 OFF) Flashing Smart device is originating (0.5 ON-0.5 OFF) a call or talking.
  • Page 146 APPENDIX D PAIRING WITH SMART DEVICE TO ANSWER A CALL USING BCA OPTION The terminal can receive an incoming call from both communication server and smart device. TO ANSWER A CALL FROM COMMUNICATION SERVER While hearing a ringing tone. Call Indicator Lamp lights. Answer key Lamp lights red.

  • Page 147: Play Music

    APPENDIX D PAIRING WITH SMART DEVICE Confirm both Connect key and Path key are lighting green. Lift the handset to answer the call. Start conversation with calling party. TO MUTE A MIC During conversation with hands free (using microphone and speaker of the terminal), it is possible to mute the microphone with the following steps.

  • Page 148: Appendix E To Set Bca Option Unit

    APPENDIX E TO SET BCA OPTION UNIT APPENDIX E TO SET BCA OPTION UNIT This section explains how to set BCA option unit. (Bluetooth Connection Adapter) TO ENABLE/DISABLE AUTO CONNECTION Auto Connection is the function to connect the terminal with smart device through Bluetooth using BCA option unit.
  • Page 149 APPENDIX E TO SET BCA OPTION UNIT Select " BCA Connection Settings". Select one of the following operations. • Highlight an item by using , and press or Soft key (OK). • Press Select " BCA Connection Settings". Select one of the following operations. •...

  • Page 150: To Set Connection Cycle

    APPENDIX E TO SET BCA OPTION UNIT TO SET CONNECTION CYCLE Connection Cycle is the interval of time to initiate the connection to the smart device through Bluetooth. Refer to “TO ENABLE/DISABLE AUTO CONNECTION” on page 141 and display BCA option.

  • Page 151: To Set Smart Device Type

    APPENDIX E TO SET BCA OPTION UNIT Select " Interrupt Ringing". Select one of the following operations. • Highlight an item by using , and press or Soft key (OK). • Press Select Enable or Disable of Interrupt Ringing. Select one of the following operations. •...

  • Page 152: To Set Auto Path Switch

    APPENDIX E TO SET BCA OPTION UNIT Select the type of smart device. Select one of the following operations. • Highlight an item by using , and press or Soft key (OK). • Press (Type1: iPhone, iPad / Type2: Other Smart Device) For the detail of the smart device vender and model that has been verified the proper operation, please contact the system administrator.
  • Page 153 APPENDIX E TO SET BCA OPTION UNIT Select the type of smart device. Select one of the following operations. • Highlight an item by using , and press or Soft key (OK). • Press...
  • Page 154 UNIVERGE SV9300/UNIVERGE IP Phone DT830G(DG)/DT830 USER’S GUIDE NWA-088677-001 May, 2014 Issue 1.0 NEC Corporation ©2014 NEC Corporation...

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